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We May Not Have a Clear Path, But We Each Have One

Harmonious Workplaces

This group of Industrial-Organizational (I-O) Psychology practitioners took turns sharing how they found their way toward our aligned passions of how people think and behave in the workplace. I started working at the age of 16 in 1992 as an industrial cleaner on nights and weekends with my friend Mark.

Hotels 52
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Getting an Intricate Operation Back in Sync

Harvard Business

Before I became general manager of The Beverly Hills Hotel, I held the same position at another luxury hotel up the coast. Facing interconnected operational issues, members of the eight-person senior leadership team were turning against one another. Later, he privately told me he was thinking of leaving the hotel.

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Sustainable Aviation: Emerging Trends and Opportunities

Tom Spencer

Aerospace is one of the fastest growing markets. While both the size of the market and its growth rate are both large, so is its carbon footprint. The Aviation Market. Ever since the Wright Brother’s famous first flight in 1903, the aviation market has gone nowhere but up. Figure 2: Aviation Industry CO 2 Emissions.

Trends 88
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How Smart Speakers Are Poised to Reinvent the Travel Industry

Harvard Business

Marriott recently teamed up with Amazon to offer a hospitality version of the e-commerce giant’s Echo devices in select hotel rooms. Travelers with an Alexa device at home can book a car rental or hotel through Expedia and Kayak. How companies are using artificial intelligence in their business operations. Insight Center.

Travel 32
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Should Consultants Offer Guarantees? The Answer May Surprise You…

Consulting Success

In a HBR article many years ago, Christopher Hart shared how BBBK was able to charge ten times more than its competitors and still maintain a disproportionally high market share in the areas where it was operating at the time. BBBK provides services to its clients that include restaurants, high-end hotels, and other businesses.

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How Likely Is Your Industry to Be Disrupted? This 2×2 Matrix Will Tell You

Harvard Business

The topic of industry disruption — “a process whereby a smaller company with fewer resources is able to successfully challenge established incumbent businesses” — is rife with misconceptions. Industry disruption, as Accenture research has found, is reasonably predictable. Jorg Greuel/Getty Images.

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Building a successful platform business

Tom Spencer

It is cliché to talk of Airbnb as the hotel company with no properties, or Uber as the taxi company with no cars. In 2018, marketplace platforms – products or services that mediate transactions in other products and/or services between two or more groups – are ubiquitous in many industries.