Transforming Information Technology at a Large State Agency

Brimstone Consulting

The office of information technology that serves agencies across a state government system set a goal of becoming a high-performing and customer-centric service provider. The technology leadership team is aligned on the need for transformation and the Case for Change. CASE STUDY.

How To Win Government Consulting Jobs With Abhijit Verekar: Podcast #138

Consulting Success

In this episode, Michael Zipursky interviews Abhijit Verekar, President and CEO of Avèro Advisors—an end-to-end information technology advisory firm that works with local governments all around the US to implement new IT infrastructures and systems.

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How to Build Accountability into Your AI

Harvard Business

Technology IT Technology and analytics IT management Technology Information technology and telecom sector Digital ArticleQuestions to ask and processes to follow.

Q&A with Patrick Jones

Brimstone Consulting

My experience includes investment banking, commercial banking, and information technology where I have held senior positions in each. People private equity strategy to execution leadership strategy change information technology Patrick Jones investment banking

4 Cybersecurity Strategies for Small and Midsize Businesses

Harvard Business

Technology and analytics Data management Cybersecurity and digital privacy Information management Information technology and telecom sector Digital ArticleYou can’t stop cyberattacks from happening. But you can contain the consequences.

The 4 Tiers of Digital Transformation

Harvard Business

Disruptive innovation Operations management Internet IT Disruptive innovation Operations strategy Web-based technologies IT management Technology Information technology and telecom sector Digital Article

Why AI Will Never Replace Managers

Harvard Business

Strategy Innovation Managing yourself Information technology and telecom sector Digital ArticleWhen it comes to reframing problems and finding surprising solutions, humans are still light-years ahead of machines.

Do Your Digital Design Choices Take Advantage of Customers?

Harvard Business

Regulation Design Government policy and regulation Design thinking Technology Information technology and telecom sector Digital ArticleOptions that manipulate consumers into spending more can also hurt you in the long run.

How AI Could Help Doctors Reduce Maternal Mortality

Harvard Business

Technology Analytics Operations management Technology and analytics Analytics and data science Operations strategy Healthcare Government Technology Healthcare sector Public administration and nonprofits Information technology and telecom sector Digital Article

For Patients to Trust Medical AI, They Need to Understand It

Harvard Business

Customers Technology Technology and analytics Customer experience Health care and treatment Healthcare Technology Healthcare sector Information technology and telecom sector Digital Article

It’s Time to Update Section 230

Harvard Business

Policy Regulation Internet Social platforms Government policy and regulation Web-based technologies Social media Technology Information technology and telecom sector Digital ArticleThe internet has changed a lot since the Communications Decency Act was passed in 1996.

The Ways Your Brain Manages Overload, and How to Improve Them

Harvard Business

Information overload is everywhere , from non-stop news to rat-a-tat email inboxes. At the receiving end of this deluge of verbiage is the human brain — your brain— metaphorically endowed with a vacuum cleaner that sucks up information; a container for short-term memory; a blender for integrating information; a memory bank for storing long-term information; a garbage disposal for getting rid of information; and a recycling machine extraordinaire.

Robots Will Replace Doctors, Lawyers, and Other Professionals

Harvard Business

More recently, there has been a shift to systematization, the use of technology to automate and sometimes transform the way that professional work is done — from workflow systems through to AI-based problem-solving. Our inclination is to be sympathetic to this transformative use of technology, not least because today’s professions, as currently organized, are creaking. Information & technology Professional transitions Internet Digital Article

Zurich Insurance Group Takes Its IT Infrastructure to the Agile Cloud - SPONSOR CONTENT FROM DXC TECHNOLOGY

Harvard Business

Building on a relationship that dates back to 2004, Zurich Insurance Group is working with DXC to move from traditional data center outsourcing to a Platform as a Service model, taking advantage of next-generation cloud management technologies to lower operating costs and accelerate development. Read more from DXC Technology: Digital Transformation Is Racing Ahead and No Industry Is Immune. Information & technology Sponsor Content

The Promise of Blockchain Is a World Without Middlemen

Harvard Business

How Blockchain Works Here are five basic principles underlying the technology. No single party controls the data or the information. Each node stores and forwards information to all other nodes. If the process of using an ATM had been invented today, with the blockchain as a state-of-the-art database technology as an option, we would most likely not need an administrative entity like VISA to manage the process. How technology is transforming transactions.

How Physicians Can Keep Up with the Knowledge Explosion in Medicine

Harvard Business

But it is simply unrealistic for a doctor — or any human being — to stay abreast of that much information, much less be able to recall accurately the relevant information on demand. While basic technologies such as Google and Pubmed exist that can help automate the search for specific information, they are not sufficient and will prove even less tenable in the future as the advancement in medical science continues to accelerate.

How Machine Learning Is Helping Us Predict Heart Disease and Diabetes

Harvard Business

health care system, a new wave of analytics and technology could help dramatically cut costly and unnecessary hospitalizations while improving outcomes for patients. Toward this end, my colleagues and I at Boston University’s Center for Information and Systems Engineering have been striving to bring the power of machine-learning algorithms to this critical problem. Analytics Operations management Information & technology Healthcare Digital Article

Are You Accurately Measuring Your Company’s Digital Strength?

Harvard Business

Performance measurement Information & technology Strategy Digital ArticleThere are few business leaders around the world not thinking about digital transformation in some shape or form. Whether improving omni-channel commerce or developing digital extensions to product lines, businesses are working out how to drive profitability through digital.

More Training Won’t Reduce Your Cyber Risk

Harvard Business

But all too often organizations’ approach to mitigating that risk — other than taking the wise step of ensuring that they have the state-of-the art technological protection in place — is more training. Most importantly, the training can help leaders be much more effective in overseeing chief information officers (CIOs), and chief information-security officers (CISOs). Know and prioritize your information. Don’t just share information; block it.

Only 3% of Companies’ Data Meets Basic Quality Standards

Harvard Business

Data Information & technology Digital ArticleMost managers know, anecdotally at least, that poor quality data is troublesome. Bad data wastes time, increases costs, weakens decision making, angers customers, and makes it more difficult to execute any sort of data strategy. Indeed, data has a credibility problem. Still, few managers have hard evidence or any real appreciation for the impact of bad data on their teams and departments. They are thus unable to give data quality its due.

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We Need to Approach AI Risks Like We Do Natural Disasters

Harvard Business

Addressing those vulnerabilities will require coordination across a large number of technology service providers and other companies that could catch or spread an AI infection to others, regardless of who is at fault. Today, some leading insurers are suggesting security procedures that companies could follow to attend to information breaches and interruptions in the event of a global failure of interconnected systems. Jose A. Bernat Bacete/Getty Images.

The Business Benefits of a Hybrid Cloud Platform - SPONSOR CONTENT FROM DXC TECHNOLOGY

Harvard Business

Advances in platform technology are helping organizations make strides toward long-standing goals of agility, simplicity, and cost savings. Read More from DXC Technology: Is Your Company Adapting Fast Enough to Thrive in an Increasingly Digital World? For more on enabling the enterprise through a hybrid cloud, download the full position paper from DXC Technology. Information & technology Technology IT Sponsor Content

Agile 30

The Questions IT Should Be Asking to Empower Employees - SPONSOR CONTENT FROM DXC TECHNOLOGY

Harvard Business

IT and business leaders face the daunting task of not only upgrading workplace technology and modernizing infrastructure but also overcoming user resistance to new ways of working. Organizations cannot simply focus on the technology; in an age of digital automation and robotics, people matter. How can productivity be increased with real-time information in context? ” For more on empowering your workforce, download the full position paper from DXC Technology.

Agile 30

How Predictive AI Will Change Shopping

Harvard Business

Amazon, Facebook, Google, and Apple are accelerating consumer expectations and what’s technologically possible, from same-day delivery to machine-powered image recognition. Amazon patented predictive stocking in 2014, and saying that AI, machine learning, and personalization technologies have improved since then is an understatement. Harnessing the power of machine learning and other technologies. Imagine you’re about to leave the house to pick up your kids.

What the Companies on the Right Side of the Digital Business Divide Have in Common

Harvard Business

In just a few years digital technology has connected an ever-growing number of people, sensors, and devices. While some have invested significantly in technology, operational, and cultural changes, others are lagging behind. The best-performing companies stated they have technology budgets on par with digital laggards; the average IT spend as a percentage of revenue was 3.5% The broad deployment of digital technology requires rethinking both business and operating models.

Why Leaders Are Still So Hesitant to Invest in New Business Models

Harvard Business

As technology continues to change and challenge even the most successful incumbent organizations in every industry, the cost of inertia is growing. However, Alignors tend to stick with industry norms, despite their preferences and the rapid advancement in digital technologies. Growth strategy Budgeting Information & technology Digital Article

Why Are We Still Classifying Companies by Industry?

Harvard Business

They have expanded far beyond the “Information Technology” tag attached to them by GICS. Today, technology is just a standard part of corporate infrastructure, like operations or marketing. And new companies such as LinkedIn, Uber, Pinterest, and Airbnb have sprung up to take advantage of new opportunities — to combine technology with more traditional offerings, and to build open platforms that leverage worldwide networks.

How the U.S. Army Personalized Its Mental Health Care

Harvard Business

Today when soldiers check in for appointments, they are provided with a laptop or tablet with individualized log-in information. BHDP requires the use of an additional information system because the electronic health record (EHR) system used by the U.S. The provider cannot change the patient-reported data but can now incorporate that self-reported information when meeting face to face with the patient, to improve treatment planning and progress tracking. The U.S.

To Survive, Health Care Data Providers Need to Stop Selling Data

Harvard Business

End users can take advantage of quantities of newly available information to solve problems in population health, clinical decision support, and patient engagement, among other applications. And for data providers, ubiquitous availability of information and low barriers to entry means that the competitive advantage gained from the data itself can be quickly eroded. Information that would once have been proprietary — and premium-priced — is now widely available, for free.

Data 32

How the EMR Is Increasing Innovation and Creativity in Health Care

Harvard Business

This same mistake-proofing process and technology embedded in the electronic medical record (EMR) can move us a great distance toward safer, higher quality, and more affordable health care. Information technology has come late to health care delivery. On a larger scale, the EMR can also tap into remote databases and registries to select key data for an individual patient and bring this valuable information to the provider and patient at the point of care.

The Pros and Cons of Robot Managers

Harvard Business

Not only is technology capable of rivaling humans on these core management tasks, it is already playing a pivotal role in helping humans to more effectively accomplish these tasks. Harnessing the power of machine learning and other technologies. Although technology can make us angry (particularly when it doesn’t work) it is much harder to fight with it than with humans. Information & technology Leadership Analytics Talent management Digital Article

Film 35

How to Design Your IT Organization for Constant Evolution - SPONSOR CONTENT FROM DXC TECHNOLOGY

Harvard Business

By Glen Robinson, Emerging Technology Advisor, Leading Edge Forum, DXC Technology. We have moved from the Internet era in the early 2000s to the cloud era today; however, we will soon transition into the Matrix era – the Matrix being the term the Leading Edge Forum (LEF) uses to describe the intersection of multiple game-changing technologies that will drive significant change in the world in which we live and do business.

Getting Buy-In for Predictive Analytics in Health Care

Harvard Business

It’s necessary to have a multidisciplinary team, with clinical, analytics, data science, information technology, and behavior change skill sets available from start to finish. Organizational leaders are often unfamiliar with advanced analytics technology and applications. Information & technology Change management Technology IT Digital ArticleJennifer Maravillas for HBR.

Tools 30

Why You Shouldn’t Swear at Siri

Harvard Business

If adaptive bots learn from every meaningful human interaction they have, then mistreatment and abuse become technological toxins. Using bad manners with smart technologies can lead to bad management. Sooner, rather than later, organizations will have to recognize that getting the best out of their smart technologies requires getting the best from themselves. Technology Mobile Information & technology Digital ArticleStop swearing at Siri.

What Digital Change Demands of IT Organizations - SPONSOR CONTENT FROM DXC TECHNOLOGY

Harvard Business

And that means buying more new technology: IT organizations must adopt new platforms and processes and integrate services in new ways. Read More from DXC Technology: Is Your Company Adapting Fast Enough to Thrive in an Increasingly Digital World? In the past, IT just provided direct services to the operating groups, according to Chief Information Officer Hector Calva. Ross, principal research scientist at the MIT Center for Information Systems Research (CISR).

Only 3% of Companies Have Data That Meet Basic Quality Standards

Harvard Business

Data Information & technology Digital ArticleMost managers know, anecdotally at least, that poor quality data is troublesome. Bad data wastes time, increases costs, weakens decision making, angers customers, and makes it more difficult to execute any sort of data strategy. Indeed, data has a credibility problem. Still, few managers have hard evidence or any real appreciation for the impact of bad data on their teams and departments. They are thus unable to give data quality its due.

How the Water Industry Learned to Embrace Data

Harvard Business

The water industry is using digital technologies and analytics to derive more value from its physical assets. To help solve this problem, organizations are using digital technologies and data analytics to improve leak detection. Although members of the water industry have found success using digital technologies and analytics, they’ve also faced challenges when trying to transform the roles and mindsets of their employees and their internal- and customer-facing processes.

Tools 33