Robots Will Replace Doctors, Lawyers, and Other Professionals

Harvard Business

More recently, there has been a shift to systematization, the use of technology to automate and sometimes transform the way that professional work is done — from workflow systems through to AI-based problem-solving. Our inclination is to be sympathetic to this transformative use of technology, not least because today’s professions, as currently organized, are creaking. Information & technology Professional transitions Internet Digital Article

The Promise of Blockchain Is a World Without Middlemen

Harvard Business

How Blockchain Works Here are five basic principles underlying the technology. No single party controls the data or the information. Each node stores and forwards information to all other nodes. If the process of using an ATM had been invented today, with the blockchain as a state-of-the-art database technology as an option, we would most likely not need an administrative entity like VISA to manage the process. How technology is transforming transactions.

Bad Data Costs the U.S. $3 Trillion Per Year

Harvard Business

No reasonably well-informed external customer would pay more for these steps. Data Information & technology Operations Digital ArticleConsider this figure: $136 billion per year. That’s the research firm IDC’s estimate of the size of the big data market, worldwide, in 2016. This figure should surprise no one with an interest in big data. But here’s another number: $3.1

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Why You Shouldn’t Swear at Siri

Harvard Business

If adaptive bots learn from every meaningful human interaction they have, then mistreatment and abuse become technological toxins. Using bad manners with smart technologies can lead to bad management. Sooner, rather than later, organizations will have to recognize that getting the best out of their smart technologies requires getting the best from themselves. Technology Mobile Information & technology Digital ArticleStop swearing at Siri.

FinTech Is Weaving Charitable Giving into Everyday Transactions

Harvard Business

Social purpose is continuing to evolve from a philanthropic niche to a key part of core business strategy, and this shift presents unique opportunities for technology companies, in particular. Social responsibility Internet Information & technology Digital Article

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Why Hospitals Need Better Data Science

Harvard Business

Using predictive analytics, mobile technologies, and cloud computing, providers are mining utilization patterns to dramatically improve OR scheduling. In addition to improving longer-term patient scheduling, these technologies help schedulers manage an infusion center’s day-to-day uncertainty — last-minute add-ons, late cancellations, and no-shows — as well as optimize nurses’ workloads and the timing of breaks. katyau/Getty Images.

Are You Accurately Measuring Your Company’s Digital Strength?

Harvard Business

Performance measurement Information & technology Strategy Digital ArticleThere are few business leaders around the world not thinking about digital transformation in some shape or form. Whether improving omni-channel commerce or developing digital extensions to product lines, businesses are working out how to drive profitability through digital.

The Best Data Scientists Get Out and Talk to People

Harvard Business

Great data scientists know the only way to acquire this smorgasbord of information is to go get it. Get them to introduce you to others, and ask a couple of them to serve as informal mentors. Embrace the broader reality, with a special emphasis on all the information that is yet to be stored in technology. Data Information & technology Technology Digital ArticleYou can be a good data scientist by sitting at your computer.

Why Are We Still Classifying Companies by Industry?

Harvard Business

They have expanded far beyond the “Information Technology” tag attached to them by GICS. Today, technology is just a standard part of corporate infrastructure, like operations or marketing. Information & technology Business models Digital Article

Only 3% of Companies Have Data That Meet Basic Quality Standards

Harvard Business

Data Information & technology Digital ArticleMost managers know, anecdotally at least, that poor quality data is troublesome. Bad data wastes time, increases costs, weakens decision making, angers customers, and makes it more difficult to execute any sort of data strategy. Indeed, data has a credibility problem. Still, few managers have hard evidence or any real appreciation for the impact of bad data on their teams and departments. They are thus unable to give data quality its due.

What the Companies on the Right Side of the Digital Business Divide Have in Common

Harvard Business

In just a few years digital technology has connected an ever-growing number of people, sensors, and devices. While some have invested significantly in technology, operational, and cultural changes, others are lagging behind. The best-performing companies stated they have technology budgets on par with digital laggards; the average IT spend as a percentage of revenue was 3.5% The broad deployment of digital technology requires rethinking both business and operating models.

Prepare Your Workforce for the Automation Age

Harvard Business

Harnessing the power of machine learning and other technologies. As workforces hollow out, the remaining employees will be highly specialized and experienced business/technology hybrids—a new breed of professional who can work in highly distributed environments and shift from managing people to managing experiences and technology. Freeways full of driverless cars and beer trucks are still far off, because of technological and regulatory limitations.

Data Quality Should Be Everyone’s Job

Harvard Business

I’d recommend that provocateurs get over these concerns by keeping bosses informed, accepting help from others, and sharing credit for success. Data Information & technology Digital ArticleAll of us depend on data created elsewhere to do our work.

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How Predictive AI Will Change Shopping

Harvard Business

Amazon, Facebook, Google, and Apple are accelerating consumer expectations and what’s technologically possible, from same-day delivery to machine-powered image recognition. Amazon patented predictive stocking in 2014, and saying that AI, machine learning, and personalization technologies have improved since then is an understatement. Harnessing the power of machine learning and other technologies. Imagine you’re about to leave the house to pick up your kids.

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Why CIOs Make Great Board Directors

Harvard Business

It’s no wonder CIOs are the fastest-growing addition to the boardroom: They can help address a host of issues of crucial importance to boards, including using technologies to create operational efficiencies and competitive advantage; identifying opportunities related to cloud computing, digitization, and data; addressing threats and risks associated with information security; and using their experience and judgment to oversee, question, and provide input on technology budgets.

7 Ways to Introduce AI into Your Organization

Harvard Business

I’m teaching a new course this semester on cognitive technologies (AKA artificial intelligence) to Babson MBAs. Many of them are new to this set of technologies, and seeing the topic through my students’ eyes has made me realize how overwhelming it can be. More complex types of cognitive technology — neural or deep learning networks, natural language processing, and algorithms — can seem like black boxes even to the data scientists who create them.

More Training Won’t Reduce Your Cyber Risk

Harvard Business

But all too often organizations’ approach to mitigating that risk — other than taking the wise step of ensuring that they have the state-of-the art technological protection in place — is more training. Most importantly, the training can help leaders be much more effective in overseeing chief information officers (CIOs), and chief information-security officers (CISOs). Know and prioritize your information. Don’t just share information; block it.

Getting Buy-In for Predictive Analytics in Health Care

Harvard Business

It’s necessary to have a multidisciplinary team, with clinical, analytics, data science, information technology, and behavior change skill sets available from start to finish. Organizational leaders are often unfamiliar with advanced analytics technology and applications. Information & technology Change management Technology IT Digital ArticleJennifer Maravillas for HBR.

Tools 11

How Machine Learning Is Helping Us Predict Heart Disease and Diabetes

Harvard Business

health care system, a new wave of analytics and technology could help dramatically cut costly and unnecessary hospitalizations while improving outcomes for patients. Toward this end, my colleagues and I at Boston University’s Center for Information and Systems Engineering have been striving to bring the power of machine-learning algorithms to this critical problem. Analytics Operations management Information & technology Healthcare Digital Article

How the Water Industry Learned to Embrace Data

Harvard Business

The water industry is using digital technologies and analytics to derive more value from its physical assets. To help solve this problem, organizations are using digital technologies and data analytics to improve leak detection. Although members of the water industry have found success using digital technologies and analytics, they’ve also faced challenges when trying to transform the roles and mindsets of their employees and their internal- and customer-facing processes.

Tools 12

How Hospitals Are Using Patient-Reported Outcomes to Improve Care

Harvard Business

Performance measurement Information & technology Data Technology Healthcare Digital ArticlePhil Ashley/Getty Images. Increasingly, physicians’ every action and outcome is measured and reported. The data-gathering process can be frustrating, and many clinicians are growing skeptical of its clinical value. For them, outcomes measurement may seem like just another reimbursement requirement or process compliance task.

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How the EMR Is Increasing Innovation and Creativity in Health Care

Harvard Business

This same mistake-proofing process and technology embedded in the electronic medical record (EMR) can move us a great distance toward safer, higher quality, and more affordable health care. Information technology has come late to health care delivery. On a larger scale, the EMR can also tap into remote databases and registries to select key data for an individual patient and bring this valuable information to the provider and patient at the point of care.

How One Clothing Company Blends AI and Human Expertise

Harvard Business

Machine learning algorithms digest all of this eclectic and unstructured information. The company collects as much information about a client as it can, in both structured and unstructured form. Structured data includes surveys with personal information such as body measurements and brand preferences. Harnessing the power of machine learning and other technologies. This human-in-the-loop recommendation system uses multiple information streams to help it improve.

We Interviewed Health Care Leaders About Their Industry, and They’re Worried

Harvard Business

The transformation will necessitate substantial investments in finance, technology, human capital, operations, and infrastructure, and a substantial disinvestment of legacy resources in these areas. This pivot will entail a transformation of the workforce, physical infrastructure, and technologies that support and drive the care of patients. One noteworthy finding was the need for additional investment in information technology to support the new business model.

Personalized Recommendation Engines Are Coming to Health Care

Harvard Business

In the past decade, consumers have shifted from worrying about sharing personal financial information when shopping on the internet to embracing online retailers’ recommendations for them. Policy Information & technology Analytics Healthcare Digital Article

3 Health Care Trends That Don’t Hinge on the ACA

Harvard Business

Second, technology has become a pervasive element across the health care system, with a major impact on diagnosis, treatment, and communications. There’s a tremendous amount of information and structured data now available to guide treatment, assess outcomes, and measure quality of care. But technology has become rooted firmly in U.S. Information & technology Innovation Technology Government Healthcare Digital ArticleLaura Schneider for HBR.

What a Visit to an AI-Enabled Hospital Might Look Like

Harvard Business

Harnessing the power of machine learning and other technologies. The clerk looks at the patient name and informs you that the patient is allergic and provides you the same three options as before along with a coupon for 15% off on your next visit. Perception starts by providing both obvious and non-obvious observations to provide a baseline of information to help inform recommendations. Prediction informs you of what to expect.

Assess Whether You Have a Data Quality Problem

Harvard Business

Your team members will either spot errors — the misspelled customer name or information that’s been placed in the wrong column — or they won’t. Data Information & technology Digital Article

Cybersecurity Is Every Executive’s Job

Harvard Business

The best and most effective means for senior executives to guarantee change is to establish a solid working relationship with the Chief Information Security Officer (CISO). Information & technology Risk management Security & privacy Digital ArticleAll companies connected to the internet are vulnerable to cyber attacks. And the potential losses are significant. Retail giant Target, for example, estimated its losses from a 2013 data breach at more than $250 million.

11 Things the Health Care Sector Must Do to Improve Cybersecurity

Harvard Business

If that doesn’t work, they can use the stolen information for traditional identity theft, since medical information tends to include enough information to allow a criminal to open a credit card, bank account, or loan in the victim’s name. Aside from the fact that health care institutions collectively hold information on the vast majority of the population, their IT systems also have links to financial services (e.g.,

Why Leaders Are Still So Hesitant to Invest in New Business Models

Harvard Business

As technology continues to change and challenge even the most successful incumbent organizations in every industry, the cost of inertia is growing. However, Alignors tend to stick with industry norms, despite their preferences and the rapid advancement in digital technologies. Growth strategy Budgeting Information & technology Digital Article

How Companies Are Benefiting from “Lite” Artificial Intelligence

Harvard Business

At the less-expensive end is a knowledge-based approach that organizes data and language into highly malleable and helpful blocks of information. But they can become very smart indeed about sorting and distributing their information in extremely fast ways.

Companies Are Turning Drones into a Competitive Advantage

Harvard Business

Armed with an array of sensors, commercial drones are about to become a new source for digital information. While some drone-based data may complement existing information, some will make other information-gathering methods obsolete. Information & technology Digital Article

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The C-Suite and IT Need to Get on the Same Page on Cybersecurity

Harvard Business

They may think differently about the nature of cyber risk and of the way threats translate into business and technological risks. This is largely due to their priorities — C-suite executives have responsibility for mitigating business risk, while IT delivers the technological support that drives the business. For example, customer details including login credentials and account information is often for sale on the dark web.

The Pros and Cons of Robot Managers

Harvard Business

Not only is technology capable of rivaling humans on these core management tasks, it is already playing a pivotal role in helping humans to more effectively accomplish these tasks. Harnessing the power of machine learning and other technologies. Although technology can make us angry (particularly when it doesn’t work) it is much harder to fight with it than with humans. Information & technology Leadership Analytics Talent management Digital Article

How to Hire with Algorithms

Harvard Business

­­ Information & technology Assessing performance Hiring Talent management Digital ArticleHBR STAFF. Choosing the right person for a job can be challenging. The sheer number of resumes can be overwhelming.

How Physicians Can Keep Up with the Knowledge Explosion in Medicine

Harvard Business

But it is simply unrealistic for a doctor — or any human being — to stay abreast of that much information, much less be able to recall accurately the relevant information on demand. While basic technologies such as Google and Pubmed exist that can help automate the search for specific information, they are not sufficient and will prove even less tenable in the future as the advancement in medical science continues to accelerate.

One Obstacle to Curing Cancer: Patient Data Isn’t Shared

Harvard Business

The development of targeted therapies and immunotherapies — the two biggest hopes for cancer cures — depend on the existence of large data sets comprising patients’ genetic and clinical information. Today, the clinical and genetic information of cancer patients is held in a variety of places: academic medical centers, community hospitals, disease-specific foundations, pharmaceutical companies, and the government.

8 Ways Governments Can Improve Their Cybersecurity

Harvard Business

One challenge countries face: there are hundreds of MFA technologies vying for attention, but not all are created equal. Policymakers should understand the limitations of first-generation MFA technologies such as OTPs that rely on shared secrets and look to incent adoption of more secure alternatives, such as those that utilize public key cryptography where keys are always stored on — and never leave — the user’s device, like FIDO authentication standards.

We Need to Approach AI Risks Like We Do Natural Disasters

Harvard Business

Addressing those vulnerabilities will require coordination across a large number of technology service providers and other companies that could catch or spread an AI infection to others, regardless of who is at fault. Today, some leading insurers are suggesting security procedures that companies could follow to attend to information breaches and interruptions in the event of a global failure of interconnected systems. Jose A. Bernat Bacete/Getty Images.