Links for process improvement

Consultants' Consultant

Consultants Consultant: These links may help you with improving processes. A way to risk-proof any improvement options: The pre-mortem Make it personal: BPR your life (I […]. The post Links for process improvement appeared first on Consultants' Consultant. Seven Good Reasons to document what you do (I wrote this!) – email me for a copy of the Quick and Easy Guide to Documenting What you do, which fleshes out those 7.

Get Input into Business Process Improvement Projects

Gina Abudi

Reaching out to employees to get input into business process improvement projects enables for a number of benefits for both the organization and the employees. Consider that business process improvement projects are not easy to implement! The post Get Input into Business Process Improvement Projects appeared first on Gina Abudi. Project Management BPI projects Business Process Management process improvement project leadership

Identify Key Stakeholders for Business Process Improvement Projects

Gina Abudi

Given the potential risks and issues involved in managing business process improvement (BPI) projects, it is essential that project managers identify early on who are the key stakeholders who can, and must, support the BPI project. The post Identify Key Stakeholders for Business Process Improvement Projects appeared first on Gina Abudi. Business Process Management BPI projects leading project Project Management stakeholder identification

DMAIC: A great consulting tool

Consultants Mind

Ask any consultant, and I mean ANY consultant (strategy, process, IT) and they will know what DMAIC stands for. It is an abbreviation for Define, Measure, Analyze, Improve, Control. It is a tool often used in process improvement projects. … Continue reading → Consultant Learning Consulting Consulting Approach Consulting Framework Consulting Process DMAIC Management consulting Process Improvement Six Sigma Tools DMAIC.

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SIPOC: Consulting framework to untangle problems

Consultants Mind

Clients often present consultants with complex processes that seemingly don’t have a start or a finish. They are inter-related processes and … Continue reading → Consultant bain BCG Consulting Framework Management consulting McKinsey Process Improvement Project Management SIPOC Tools SIPOC is an ugly sounding acronym, but it is a useful way to think through problems.

Use Brainstorming to Gather Ideas for BPI

Gina Abudi

Increase the number of people who contribute to improving a process using brainstorming. Often, when we are trying to improve upon a business process, we want to gather ideas from as many users of that process as possible. Project Management BPI projects brainstorming business process improvement generating ideas process improvement

Managing BPI Projects

Gina Abudi

The success of business process improvement (BPI) projects relies on many factors, not the least of which is a strong and diverse BPI project team. Project Management BPI project teams BPI projects business process improvement project leadership team leadership

Managing BPI Projects

Gina Abudi

Managing Stakeholders Expectations around Change Managing business process improvement (BPI) projects are challenging enough. Project Management BPI projects business process improvement managing stakeholders project leadership project stakeholdersAdd to that the need to manage stakeholders’ expectations around change as it relates to the BPI project and your challenges have doubled!

Develop a Communication Plan: BPI Project Success

Gina Abudi

Developing a strategic communication plan to communicate on business process improvement (BPI) projects greatly increases the success of the project overall. Communication BPI leadership BPI projects business process improvement change management engaging stakeholders Project Management

Managing BPI Projects – Communicating with the Sponsor and Stakeholders

Gina Abudi

The ability to communicate effectively with the sponsor and stakeholders is absolutely essential to BPI (business process improvement) projects. Project Management BPI projects business process improvement communications engaging team members leading projects project communications project leadershipCommunicating, besides reporting on status, enables for building stronger relationships with key individuals and keep others engaged in the project.

Abudi Consulting Group Press Release: New Book Out!

Gina Abudi

Change Management change management Leadership Management management consulting process improvement Project ManagementFOR IMMEDIATE RELEASE Contact: Yusuf Abudi, Principal Abudi Consulting Group, LLC 21 Hickory Drive Amherst, NH 03031 Phone: + 1 603 471-3864 Email: acginfo@abudiconsulting.com Abudi Consulting Group, LLC Announces Publication of Gina Abudi’s Recent Book: Implementing Positive Organizational Change Amherst, NH – March 1, 2017.

Managing BPI Projects -Have you socialized the project enough?

Gina Abudi

Key in any business process improvement (BPI) project, even a smaller one that may impact only a department or workgroup, is spending sufficient time up front socializing the initiative to the stakeholders to get their buy-in and commitment. Project Management BPI projects business process improvement engaging stakeholders project support socializing projects

Managing BPI Projects – Communicating with the Project Team

Gina Abudi

While team meetings are essential, they are unlikely to be sufficient for business process improvement (BPI) projects; especially more complex ones. Project Management BPI projects business process improvement communications engaging team members leading projects project communications

Keep Your Leadership Team Moving in the Same Direction

Gina Abudi

Leadership engaging employees leadership alignment organizational focus planning sessions process improvement strategy sessionsIn our last article we shared the value of regular planning sessions for executives. In this article, let’s look at a few ways to ensure that the leadership team, from executives down to first line management, are moving in the same direction and working toward the same goals for the organization. Every CEO should be [.].

Using the Data from Your Analysis of the Performance Management System – Part II

Gina Abudi

In our second article, we explored ways to evaluate a current performance management process. In this article, we will review analyzing the data captured from the assessment process and using it to make [.]. Human Resource employee performance evaluations Leadership performance improvement performance management performance management systems process improvement

Evaluating Your Current Performance Management Process – Part I

Gina Abudi

In this article, we will discuss how to address one of the concerns around a performance process that does not make sense and specifically how to get managers and others involved in evaluating [.]. Human Resource employee performance evaluating processes evaluations Leadership managing employees performance improvement performance management process improvement

Is Two Better than One?

Gina Abudi

Even though we live in an environment of constant change and improvement, most of us have learned to adapt and even expect more than is even currently available. Leadership continuous improvement customer satisfaction customer service process improvement In today’s society we want everything better, faster, and more efficient than it once was. In fact, some of us want it cheaper as well.

Consulting tip: Watch videos on LEAN

Consultants Mind

Process improvement initiatives built on these concepts take out billions of dollars of waste every year – from every industry. Toyota Production System.

Video 203

My Colleague is Taking All the Credit: A Mini Case Study – Part 1

Gina Abudi

Some background: Elena and Jacklyn have been working together on a fairly complex process improvement initiative for the last two months. At the same time that they have been working on this project, Jacklyn has been planning an upcoming surprise party for her husband’s 40th birthday party. Because of this, Jacklyn has not done as [.]. The post My Colleague is Taking All the Credit: A Mini Case Study – Part 1 appeared first on Gina Abudi.

Using the Plan-Do-Check-Act Cycle

Gina Abudi

The PDCA Cycle is often called the Deming Cycle because it is about continuous process improvement. The Plan-Do-Check-Act (PDCA) Cycle is another way of looking at problems and determining appropriate solutions. Exhibit: PDCA Cycle. Here is what happens in each phase: Plan: In this phase, the team identifies a business problem and agrees on [.]. The post Using the Plan-Do-Check-Act Cycle appeared first on Gina Abudi.

Best Practices for Creating the BPI Project Charter

Gina Abudi

Creating a project charter for your business process improvement (BPI) projects are a best practice for a number of reasons: Enables you to get your “head” around the scope of the BPI project Enables for clarification of BPI project needs/expectations Ensures a link between [.]. Develop a document that will help you manage your BPI project!

Consultant and Client Perception

Tom Spencer

He works with organisations to help them implement software and undertake business process improvement. I work as an IT Consultant helping companies with system implementation and business process improvement.

Some People Will Get it

Tom Spencer

Tim Jeffries , an experienced Sydney-based consultant who focuses on Process Improvement and Business Strategy, sent us the following helpful message: Tim’s comment was brief and to the point. And Some Won’t.

Urgent vs. Important – How to Sort Through the Noise

Women in Consulting

Tasks include maintenance activities and process improvements. Many of the more popular time management systems use the matrix as an integral part of their process (for example, Stephen Covey’s 7 habits and supporting tools). By: Kim Wasson.

Why I'm Cynical about the Consulting Profession | Consulting and.

Consulting and Organizational Management

team building, coaching, a visioning conference, a process improvement project, etc. They have an approach or a product to sell whether it is team building, coaching, process improvement, strategic planning, or restructuring. Library. Translate This. Home. Share » Connect » Blog: Consulting and Organizational Development. Library Blogs Home. This Blogs Home. Guest Writer Submissions. Policies. To Subscribe to a Blog. About. Feedback.

4-Step Checklist to Better Change Management

LSA Global

Step-by-step, it will lead you through the change process, improve your chances of beating the odds, and guide you toward success. #1. Will there be trust issues that could impede the change process? Better Change Management Is Notoriously Hard.

Improving the Patient Experience: People, Process, Place Model

Tom Spencer

Hospitals, health systems, and some private practice groups are working actively and diligently to improve patient satisfaction scores. For hospitals that are underperforming, how can they improve? Process: Each Step Matters.

Before Automating Your Company’s Processes, Find Ways to Improve Them

Harvard Business

One of the most recent automation technologies to emerge is robotic process automation , or RPA. RPA is a category of software tools that enable complex digital processes to be automated by performing them in the same way a human user might perform them, using the user interface and following a set of predefined rules. Many organizations have adopted it for automating back- and middle-office processes, and many have achieved rapid returns on their investments.

Is More Effective Training the Answer?

LSA Global

Recent undercover tests of the system found TSA failed to detect weapons 70% of the time…and that was an improvement over a test two years before when the resulting failures occurred 95% of the time. Some lawmakers seek improvement through better technology.

Higher Wages Aren’t Enough to Turn Mediocre Jobs into Good Ones

Harvard Business

Drawing on the concept of “efficiency wages,” some economists argue that higher pay can by itself improve performance by enabling companies to attract and retain better people and by motivating employees to work harder. Image Source/Getty Images.

Gaining Clarity in What You Care About Most Deeply in Your OD Work

Consulting and Organizational Management

The profession has become filled with niche players……executive coaching, team building, process improvement, change management, etc. They put me through a long, exhaustive interviewing process before they finally offered me the job. On one hand, I like projects that enable me to work with employees to figure out how to improve their business. Library. Translate This. Home. Share » Connect » Blog: Consulting and Organizational Development.

Looking Beyond Short Term Financial Metrics (Nigel Lake, Part 2 of 10)

Tom Spencer

(Source: Flickr ). This is the second instalment of my conversation with Nigel Lake , CEO of Pottinger , a global corporate advisory firm based in Sydney, Australia. Nigel is the author of The Long Term Starts Tomorrow , a must have book “for any manager, leader or Minister.”

How the U.S. Can Rebuild Its Capacity to Innovate

Harvard Business

firms took offshoring a step further and began contracting design and product development activities overseas around the turn of the millennium when China joined the World Trade Organization and Asian producers started investing in major capacity improvements. Jetta Productions/Getty Images.

What to Do When You’re Covering for Colleagues — and Can’t Keep Up

Harvard Business

If you have a massive increase in urgent work, you may need to suspend nonurgent work entirely, such as a project with no deadline, process improvement items, or networking meetings. The summer vacation season may be behind us, but the holidays are right around the corner.

Gorillas in our Midst

Tom Spencer

We are bombarded with information at all times and it simply isn’t possible for the human brain to process it all. This saves us from mental processing overload but can also remove useful information.

What to Do If Your Team Is Too Busy to Take On New Work

Harvard Business

To find more time, leaders will need to identify opportunities to eliminate work, reduce workload, or improve productivity by working closely with their teams. As we worked to understand the process, we learned that process was comprehensive and resulted in launching error-free campaigns.

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3D Printer Builds 10 Small Houses a Day for $5,000 Each

MishTalk

Chinese construction firms can 3-D print 10 low-cost houses a day with machines that add layer after layer of quick-drying cement in a process called "contour crafting". Falling prices and improved productivity should always be welcome.

Be Careful About Proclaiming "Failed Management Movements.

Consulting and Organizational Management

There have been many major movements and models in management, e.g., scientific management, management by objectives, quality circles, Total Quality Management, Business Process Re-Engineering, One-Minute Managing, Self-Managed Teams … the list goes on. I sometimes wonder if the hyperbole from consultants and writers is as dangerous as the situations those people are trying to improve. The field of organizational development / process improvement can’t be static.

How People Analytics Can Help You Change Process, Culture, and Strategy

Harvard Business

In core functional or process transformation initiatives — which are often driven by digitization — we’ve seen examples of people analytics being used to measure activities and find embedded expertise. In one example, a people analytics team at a global CPG company was enlisted to help optimize a financial process that took place monthly in every country subsidiary around the world. Kenneth Andersson for HBR.

How to Motivate Frontline Employees

Harvard Business

One question that has long plagued organizations is how to improve performance among frontline workers, the people who actually drive customer experience. They wanted to improve revenue, cost, risk, and customer satisfaction all at the same time. Shana Novak/Getty Images.

Don’t Neglect Your Customers During a Merger

Harvard Business

While keeping CX top of mind throughout the whole M&A process is challenging, the benefits are undeniable: It keeps your most coveted customers and your team intact. Maintaining quality customer experience, we found, requires a mix of expert individuals and operational processes. Here are some of the best practices we learned: Separate the M&A process from normal business operations. They will also likely be hypersensitive to every process change.

How Chinese Companies Disrupt Through Business Model Innovation

Harvard Business

China has not been a huge technology innovator, despite being the world’s second-largest investor in R&D , but Chinese businesses have found ways to use innovations in processes, business models, and customer experience to their disruptive advantage.

CC’ing the Boss on Email Makes Employees Feel Less Trusted

Harvard Business

He found that increased transparency led workers to conceal information, even when that information was beneficial, such as process improvements they’d discovered. Ali is sitting at his desk, clearing out his email inbox. Tamika, a colleague, has sent him a question about a client they share, and Ali isn’t entirely sure of the answer. So when he replies, he figures he’ll cc their team leader, so that she can chime in if he’s gotten anything wrong.