Automation in retail: An executive overview for getting ready

McKinsey

Automation will reshape retail business models and the broader value chain, creating organizations with fewer layers and a better trained and trusted workforce empowered by real-time data and analytics. Retail Insights

Retail 114

Blockchain and retail banking: Making the connection

McKinsey

Caution is understandable when it comes to blockchain, but there are a number of areas where the technology could create value for retail banks. Insights on Financial Services

Retail 114

Supercharging retail sales through geospatial analytics

McKinsey

A retailer can now use geospatial analytics to understand the interactions between its online and offline channels. With these insights, it can create a higher-performing retail network. Retail Insights

Reviving grocery retail: Six imperatives

McKinsey

In the United States and Western Europe, many traditional grocery retailers are seeing their sales and margins fall—and things could get even worse. Retail InsightsHere’s how to reverse the trend.

Winning in an era of unprecedented disruption: A perspective on US retail

McKinsey

In light of the large-scale forces disrupting the US retail industry, once-optional moves have become imperatives. Retail Insights

Retail 109

What Chinese consumers want from fresh-food retailers

McKinsey

Retail InsightsWe surveyed nearly 5,000 consumers in China to discover how they buy fresh fruits, vegetables, and meats. Here’s what we learned.

Rewriting the rules in retail banking

McKinsey

Four important trends are changing the terms of success in retail banking. Banks need to act now to develop new skills. Insights on Financial Services

Now or never: Immediacy and customer experience in fashion retail

McKinsey

To serve and inspire shoppers, retailers and brands need to think through how new technology has changed the customer decision journey. Retail Insights

How analytics and digital will drive next-generation retail merchandising

McKinsey

As merchandising in retail continues to evolve with the integration of analytics and other digital solutions, merchants need to become much more nimble and ready to fulfill customer needs. Retail Insights

The cloud as catalyst for retail

McKinsey

For retailers, the cloud can do much more than reduce the cost of computing and data storage. To maximize value from cloud, retailers need to prioritize workflows that can best benefit from it. We share six opportunities for leveraging the cloud as a catalyst for accelerating delivery of business results. Digital Insights

Small Box Retailers

Strategy+Business

Target is the latest retailer to double down on mini versions of its stores -- and hopes to avoid others' pitfalls

4 Questions Retailers Need to Ask About Augmented Reality

Harvard Business

Sales & Marketing Technology Retail & Consumer Goods Technology Digital ArticleIt’s not for everyone.

Beyond procurement: Transforming indirect spending in retail

McKinsey

If retailers treat indirect costs as an opportunity for business transformation rather than just a procurement matter, they can boost return on sales by as much as 2 percent. Retail Insights

Who’s shopping where? The power of geospatial analytics in omnichannel retail

McKinsey

Using advanced geospatial analytics, retailers can now quantify the true economic value of each of their stores across channels—and they’re uncovering surprising insights. Retail Insights

Retail Payments: Mapping Your Digital Destiny

BCG

Below, we take a regional look at how incumbents in retail payments can excel in an increasingly digital world. Overall, growth in retail payments revenues will be driven by account and debit card revenues. Article Monday, September 26, 2016.

In fresh-food retailing, quality matters more than price

McKinsey

Retail InsightsOur survey of 23,000 European shoppers reveals specific ways grocers can win in fresh fruits and vegetables, boosting sales by as much as 10 percent even in a flat market.

Retail Banks at the Crossroad

BCG

Nearly eight years after the financial crisis, the performance of many retail banks is still disappointing investors and financial markets, particularly in Europe. In fact, retail banks have to reinvent themselves. Article Tuesday, June 21, 2016.

How retailers can improve price perception—profitably

McKinsey

New methodologies, powered by big data and advanced analytics, can help retailers attract value-conscious consumers without sacrificing margins. Our Insights

Navigating Retail's Last Mile

Strategy+Business

Today, retailers approach the last mile making more nuanced trade-offs among speed, variety, and convenience. The right combination entails a complex set of compromises that depend on the product type, consumer segment, shopping occasion, and retailer positioning Nearly two decades ago, the first home delivery startups focused on speed at the expense of variety -- they could get you a small selection of goods relatively quickly.

For Better Retail Promotions, Ask These Questions

Harvard Business

Discounts and promotions are at an all-time high, often comprising the single-biggest cost within many retailers’ P&Ls. The good news is that many large retail organizations already have the tools and data they need to craft more effective promotions. John Rizzo/Getty Images.

The Best Retailers Combine Bricks and Clicks

Harvard Business

Retail profits are plummeting. Sure enough, the Census Bureau just released data showing that online retail sales surged 15.2 But before you dump all of your retail stocks, there are more facts you should consider. percent of retail sales in the first quarter of 2016.

Retail Survival 101: Treating Employees Better

1 to 1

For retailers, 2017 will be remembered as the year of store closings. This article appeared originally in Customer Strategist. Nearly 13,000 stores are expected to shut their doors this year, compared with 4,000 in 2016, Bloomberg reports.

Retail's Risky New Strategy

Strategy+Business

How to convert extraordinary behaviors into ordinary parts of your culture

Retail Sales Cannibalization

MishTalk

Retail firings continue. is attempting to right-size itself by closing 33 under-performing stores around the country and eliminating 2,000 positions, the retailer said Wednesday. In addition to the workers losing their jobs, some associates will be reassigned or transferred, the retailer said. Today, Wal-Mart announced a 2% Reduction in Sam''s Club Employees to thin middle-manager ranks. Wal-Mart Stores Inc.

Ten trends for the fashion industry to watch in 2019

McKinsey

What issues matter for brands and retailers most in the coming months? Retail Insights

Uniqlo Addresses Retail Woes with High-Tech Vending Machines

Strategy+Business

A small but growing number of retailers and restaurants are experimenting with selling their wares through unstaffed kiosks, often linked to apps and e-payment systems

The balancing act: Omnichannel excellence in retail banking

McKinsey

To capture the full value of digital distribution, banks need to make sure the human touch is still part of the equation. Insights on Financial Services

The Financial Case for Good Retail Jobs

Harvard Business

Here’s how to calculate the benefits. Operations Business models Digital Article

Retail Sales “Solidly” Flat

MishTalk

Economists missed the mark on retail sales this month by a mile. The Bloomberg Econoday consensus estimate was +0.4% in … Continue reading → Economics

Retail Bank Operational and Digital Leaders Reap the Rewards

BCG

BCG’s Retail-Banking Excellence benchmarking study (REBEX) profiles the operational and digital practices and performance of 20 of the world’s leading retail banks, a group of 40 institutions chosen for their size and the strength of their capabilities. Article Tuesday, May 10, 2016.

12 Ways to Help Women in Retail Advance into Management

Harvard Business

Human resource management Gender Diversity Retail & Consumer Goods Digital ArticleThere is a clear business case for investing in women’s professional development.

Customers Steer Digital Trends Driving Retail Bank Transformation

BCG

The return of economic growth to many of the world's markets, albeit at different rates, should help to boost the overall outlook for retail banking. Article Tuesday, May 10, 2016.

Wholesale and Retail Inventories Rise

MishTalk

Census bureau reports show wholesale and retail inventories jumped in November. more…). Economics

The ever-changing store: Taking an agile, customer-centric approach to format redesign

McKinsey

Many retailers believe—rightly—that format redesign is often too risky, takes too long, and costs too much. Retail InsightsThere’s a better way.

Agile 109

Customer mindshare: The new battleground in US retail banking

McKinsey

As customer expectations continue to evolve, banks need a new way to measure the effectiveness of their acquisition and retention strategies. Insights on Financial Services

Driving Digitization in Retail Banking

Strategy+Business

A call to arms for the digital executive

The quest for quality in fresh-food retailing

McKinsey

Here’s how retailers can make the quality investments that yield the highest returns. In fresh foods, quality is critical—but hard to define and measure. Our Insights

Retailing in the Middle East: How to recapture profitable growth

McKinsey

Major structural shifts in the region will compel retailers to transform their businesses both commercially and operationally. Our Insights

Eurozone Retail PMI Sinks Again

MishTalk

Markit reports the Eurozone Retail PMI shows further drop in sales at year-end. Key Points: Retail sales fall at faster rate in December Rates of contraction accelerate in France and Italy , while growth eases in Germany Wholesale price inflation remains close to November’s recent low Summary: Latest PMI® data from Markit showed deteriorating trends with in the eurozone retail sector in December.

Today's Retail Needs Both Tech and the Human Touch

Strategy+Business

Findings from a recent PwC Consumer Intelligence Series (CIS) survey of 15,000 global consumers confirm that technology will remain central to retailers' ability to understand and predict customer behavior. But none of these high-tech capabilities would be possible without people