Reviving grocery retail: Six imperatives

McKinsey

In the United States and Western Europe, many traditional grocery retailers are seeing their sales and margins fall—and things could get even worse. Retail InsightsHere’s how to reverse the trend.

Winning in an era of unprecedented disruption: A perspective on US retail

McKinsey

In light of the large-scale forces disrupting the US retail industry, once-optional moves have become imperatives. Retail Insights

Retail 112

Rewriting the rules in retail banking

McKinsey

Four important trends are changing the terms of success in retail banking. Banks need to act now to develop new skills. Insights on Financial Services

Now or never: Immediacy and customer experience in fashion retail

McKinsey

To serve and inspire shoppers, retailers and brands need to think through how new technology has changed the customer decision journey. Retail Insights

How analytics and digital will drive next-generation retail merchandising

McKinsey

As merchandising in retail continues to evolve with the integration of analytics and other digital solutions, merchants need to become much more nimble and ready to fulfill customer needs. Retail Insights

The cloud as catalyst for retail

McKinsey

For retailers, the cloud can do much more than reduce the cost of computing and data storage. To maximize value from cloud, retailers need to prioritize workflows that can best benefit from it. We share six opportunities for leveraging the cloud as a catalyst for accelerating delivery of business results. Digital Insights

Small Box Retailers

Strategy+Business

Target is the latest retailer to double down on mini versions of its stores -- and hopes to avoid others' pitfalls

Who’s shopping where? The power of geospatial analytics in omnichannel retail

McKinsey

Using advanced geospatial analytics, retailers can now quantify the true economic value of each of their stores across channels—and they’re uncovering surprising insights. Retail Insights

Retail Payments: Mapping Your Digital Destiny

BCG

Below, we take a regional look at how incumbents in retail payments can excel in an increasingly digital world. Overall, growth in retail payments revenues will be driven by account and debit card revenues. Article Monday, September 26, 2016.

In fresh-food retailing, quality matters more than price

McKinsey

Retail InsightsOur survey of 23,000 European shoppers reveals specific ways grocers can win in fresh fruits and vegetables, boosting sales by as much as 10 percent even in a flat market.

Ten trends for the fashion industry to watch in 2019

McKinsey

What issues matter for brands and retailers most in the coming months? Retail Insights

Retail Banks at the Crossroad

BCG

Nearly eight years after the financial crisis, the performance of many retail banks is still disappointing investors and financial markets, particularly in Europe. In fact, retail banks have to reinvent themselves. Article Tuesday, June 21, 2016.

The balancing act: Omnichannel excellence in retail banking

McKinsey

To capture the full value of digital distribution, banks need to make sure the human touch is still part of the equation. Insights on Financial Services

How retailers can improve price perception—profitably

McKinsey

New methodologies, powered by big data and advanced analytics, can help retailers attract value-conscious consumers without sacrificing margins. Our Insights

Navigating Retail's Last Mile

Strategy+Business

Today, retailers approach the last mile making more nuanced trade-offs among speed, variety, and convenience. The right combination entails a complex set of compromises that depend on the product type, consumer segment, shopping occasion, and retailer positioning Nearly two decades ago, the first home delivery startups focused on speed at the expense of variety -- they could get you a small selection of goods relatively quickly.

For Better Retail Promotions, Ask These Questions

Harvard Business

Discounts and promotions are at an all-time high, often comprising the single-biggest cost within many retailers’ P&Ls. The good news is that many large retail organizations already have the tools and data they need to craft more effective promotions. John Rizzo/Getty Images.

Retail Survival 101: Treating Employees Better

1 to 1

For retailers, 2017 will be remembered as the year of store closings. This article appeared originally in Customer Strategist. Nearly 13,000 stores are expected to shut their doors this year, compared with 4,000 in 2016, Bloomberg reports.

Customer experience as a value driver in German retail banking

McKinsey

New research shows that when banks invest in delighting their customers, the returns are significant and measurable. Insights on Financial Services

Retail Sales Cannibalization

MishTalk

Retail firings continue. is attempting to right-size itself by closing 33 under-performing stores around the country and eliminating 2,000 positions, the retailer said Wednesday. In addition to the workers losing their jobs, some associates will be reassigned or transferred, the retailer said. Today, Wal-Mart announced a 2% Reduction in Sam''s Club Employees to thin middle-manager ranks. Wal-Mart Stores Inc.

Uniqlo Addresses Retail Woes with High-Tech Vending Machines

Strategy+Business

A small but growing number of retailers and restaurants are experimenting with selling their wares through unstaffed kiosks, often linked to apps and e-payment systems

Retail's Risky New Strategy

Strategy+Business

How to convert extraordinary behaviors into ordinary parts of your culture

Retail Sales “Solidly” Flat

MishTalk

Economists missed the mark on retail sales this month by a mile. The Bloomberg Econoday consensus estimate was +0.4% in … Continue reading → Economics

The Best Retailers Combine Bricks and Clicks

Harvard Business

Retail profits are plummeting. Sure enough, the Census Bureau just released data showing that online retail sales surged 15.2 But before you dump all of your retail stocks, there are more facts you should consider. percent of retail sales in the first quarter of 2016.

Retailing in the Middle East: How to recapture profitable growth

McKinsey

Major structural shifts in the region will compel retailers to transform their businesses both commercially and operationally. Our Insights

Retail Bank Operational and Digital Leaders Reap the Rewards

BCG

BCG’s Retail-Banking Excellence benchmarking study (REBEX) profiles the operational and digital practices and performance of 20 of the world’s leading retail banks, a group of 40 institutions chosen for their size and the strength of their capabilities. Article Tuesday, May 10, 2016.

Customers Steer Digital Trends Driving Retail Bank Transformation

BCG

The return of economic growth to many of the world's markets, albeit at different rates, should help to boost the overall outlook for retail banking. Article Tuesday, May 10, 2016.

Wholesale and Retail Inventories Rise

MishTalk

Census bureau reports show wholesale and retail inventories jumped in November. more…). Economics

The future of customer-led retail-banking distribution

McKinsey

Customers are leading the way toward next-generation retail-banking distribution strategies. Our Insights

4 Omnichannel Examples in Retail

1 to 1

Smart retailers know that consumers expect omnichannel experiences. Even smarter retailers understand that the omnichannel goal posts continue to move. Retailers must balance business objectives with the flexibility to adapt to new customer expectations and industry trends.

Customer mindshare: The new battleground in US retail banking

McKinsey

As customer expectations continue to evolve, banks need a new way to measure the effectiveness of their acquisition and retention strategies. Insights on Financial Services

African retail banking’s next growth frontier

McKinsey

Revenue could pick up significantly in the next five years. The region’s winners are likely to emphasize a few key themes—such as going digital first or making banking leaner and simpler. Insights on Financial Services

The quest for quality in fresh-food retailing

McKinsey

Here’s how retailers can make the quality investments that yield the highest returns. In fresh foods, quality is critical—but hard to define and measure. Our Insights

A consumer-centric approach to retail banking sales

McKinsey

Scrutiny of retail banking sales practices is at a high pitch—banking leaders should also see this as an opportunity to reset and strengthen relationships with their customers. Our Insights

Eurozone Retail PMI Sinks Again

MishTalk

Markit reports the Eurozone Retail PMI shows further drop in sales at year-end. Key Points: Retail sales fall at faster rate in December Rates of contraction accelerate in France and Italy , while growth eases in Germany Wholesale price inflation remains close to November’s recent low Summary: Latest PMI® data from Markit showed deteriorating trends with in the eurozone retail sector in December.

Today's Retail Needs Both Tech and the Human Touch

Strategy+Business

Findings from a recent PwC Consumer Intelligence Series (CIS) survey of 15,000 global consumers confirm that technology will remain central to retailers' ability to understand and predict customer behavior. But none of these high-tech capabilities would be possible without people

Driving Digitization in Retail Banking

Strategy+Business

A call to arms for the digital executive

Retailers Give AI the Wheel

1 to 1

For retailers, customer data is at a tipping point. From image recognition to shopping assistants, many of the hot new products that were unveiled at the annual tradeshow were designed to help retailers act on in

The Secrets of Retail’s Repeat Top Performers

BCG

Article Friday, January 20, 2017 During the past decade, the global retail industry established a solid record of very strong value creation. Ninety-four of the companies were in the retail industry. Overall, from 2011 through 2015, the retail companies in our sample returned an annualized TSR of 16% (down from 21% for the five-year period ending in 2014).

Reshaping ‘retail-tainment’ in the Middle East and beyond

McKinsey

Alain Bejjani, CEO of conglomerate Majid Al Futtaim, shares his perspectives on retail’s future and on his own leadership journey. Our Insights

How retailers can drive profitable growth through dynamic pricing

McKinsey

The secret is in customization: dynamic-pricing solutions must be tailored to a retailer’s business context, objectives, and ways of working. Our Insights