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For retailers, procurement is no longer solely a matter of negotiating “A” brands. Retail InsightsPrivate labels and verticalization are trending. Advanced approaches and tools help get procurement in shape for the future. MORE
Recent history shows how retailers can prepare for a downturn to create competitive advantage. Insights on Consumer Packaged Goods MORE
Retailers will have to work hard to meet ever-evolving customer experience requirements in order to win and remain relevant. Retail InsightsThe COVID-19 crisis has led to dramatic shifts in consumer behavior. MORE
Retail Insights Retail & Consumer GoodsA transformative year in the technology, trends, and tastes in fashion. MORE
Retailers can achieve next-generation store efficiency by breaking down silos and optimizing total cost across the value chain. Retail Insights MORE
Retail supply chains are grappling with the humanitarian impact of the outbreak, as well as new operational risks. Five actions can help retailers bring goods to communities and help employees. Retail Insights MORE
Survey findings suggest that retail executives expect a delayed rebound of traffic once stores reopen, a persistent increase in e-commerce penetration, and changes to store operating models and procedures. Retail Insights MORE
Retailers that embrace people analytics are poised to streamline their onboarding process, retain strong employees, and ultimately maximize productivity. Retail Insights MORE
With the industry at a crossroads, operators need to move quickly to rethink strategy, build new capabilities, and transform their businesses. Oil & Gas Insights Oil & Natural Gas MORE
An effective personalization operating model, featuring eight core elements, can help retailers and brands keep pace. Retail InsightsToday’s customers expect a personalized experience when they are shopping. MORE
To succeed after COVID-19, retailers must assess their revenue management practices, operating models, digital capabilities, capital investments, and M&A strategies—then make bold moves to transform themselves. Retail Insights MORE
As customer expectations evolve and cost pressures rise, automotive retail strategies must also change rapidly. Automotive & Assembly Insights MORE
After a year like no other, the US retail industry faces a still-uncertain future. Our latest research highlights seven imperatives that will position retailers for success—regardless of what is next. Retail Insights Retail environments MORE
” Technology Retail & Consumer Goods Digital ArticleA closer look at augmented reality and the “digital lipstick effect.” MORE
Retail Insights Retail & Consumer Goods Retail environments Russia OperationsIn just one year, Pyaterochka experienced a fiftyfold increase in online-grocery demand. The spike was unexpected—but the company was ready. And its CEO is preparing for even more change ahead. MORE
This new report outlines a future of UK retail where a third of all tasks are affected by technology. We highlight six essentials for retailers to navigate the transformation, meet consumer needs, and achieve up to six points of margin improvement to counteract inflationary headwinds. MORE
Grocers, mass retailers, convenience stores, and drugstore chains will need to carefully refine their value strategies. Retail InsightsMost US consumers are worried about the economy. MORE
Automation will reshape retail business models and the broader value chain, creating organizations with fewer layers and a better trained and trusted workforce empowered by real-time data and analytics. Retail InsightsThe winners in the sector will be those who understand these implications and act quickly to address them. MORE
The decline in the need for space in Australian traditional brick and mortar retail calls for a survival plan. Asia-Pacific MORE
Now evolving consumer demands also require grocery retailers to adopt new strategies to increase performance and pursue growth. Retail Insights Consumer packaged goods Retail environments EuropeCOVID-19 changed the market in unprecedented ways in the past months. MORE
The food-retail industry plays a critical role in these uncertain times. Here are six actions food retailers should take to help their communities, their employees, and their business. Retail Insights MORE
At some point, retail stores will reopen—but unless apparel and specialty retailers redefine the role of the store and revamp store operations, they will be ill prepared for the post-COVID-19 future. Retail Insights MORE
Retailers who want to stay ahead of the pack and drive business results through technology innovation are rethinking the setup of their IT departments. Retail Insights MORE
In the United States and Western Europe, many traditional grocery retailers are seeing their sales and margins fall—and things could get even worse. Retail InsightsHere’s how to reverse the trend. MORE
A retailer can now use geospatial analytics to understand the interactions between its online and offline channels. With these insights, it can create a higher-performing retail network. Retail Insights MORE
In the future, the most successful retailers will employ experts in video-game design and spatial computing, predicts Salesforce.com’s global innovation evangelist. Marketing & Sales Insights Retail environments Customer-Experience Design Innovation Customer experience & loyalty MORE
For retailers, 2017 will be remembered as the year of store closings. The store closings are symptomatic of a larger trend: consumers are increasingly eschewing stores for online retailers that offer virtually endless aisles and fast deliveries.Still, some retailers have managed to not only survive but thrive in the face of t This article appeared originally in Customer Strategist. MORE
Four McKinsey leaders envision the future of retail. Marketing & Sales Insights Retail environments Multichannel Innovation MORE
As merchandising in retail continues to evolve with the integration of analytics and other digital solutions, merchants need to become much more nimble and ready to fulfill customer needs. Retail Insights MORE
Consumers are expecting more from brands than ever before, and the cost is high for retailers that don’t take action on racial equity, diversity, and inclusion. Retail Insights MORE
With 2020 in the rearview mirror, retailers are ready to embark on a new path forward. However, it’s impossible to look ahead without acknowledging the changes that the COVID-19 pandemic has imposed on retail businesses, their partners, and consumer expectations. MORE
Technology Retail & Consumer Goods Digital ArticleThey’ll help you identify what consumers didn’t purchase — but wanted to. MORE
To offset the impacts of the COVID-19 crisis, retailers in the Middle East and Africa must act in three key ways: sustain, adapt, and build. Retail Insights MORE
Retail Related Topics 
McKinsey & Company
MARCH 25, 2021
Now evolving consumer demands also require grocery retailers to adopt new strategies to increase performance and pursue growth. Retail Insights Consumer packaged goods Retail environments EuropeCOVID-19 changed the market in unprecedented ways in the past months.
McKinsey & Company
MARCH 24, 2021
Retail Insights Retail & Consumer Goods Retail environments Russia OperationsIn just one year, Pyaterochka experienced a fiftyfold increase in online-grocery demand. The spike was unexpected—but the company was ready. And its CEO is preparing for even more change ahead.
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McKinsey & Company
JANUARY 13, 2021
Consumers are expecting more from brands than ever before, and the cost is high for retailers that don’t take action on racial equity, diversity, and inclusion. Retail Insights
McKinsey & Company
MARCH 10, 2021
After a year like no other, the US retail industry faces a still-uncertain future. Our latest research highlights seven imperatives that will position retailers for success—regardless of what is next. Retail Insights Retail environments
McKinsey & Company
MARCH 31, 2021
In the future, the most successful retailers will employ experts in video-game design and spatial computing, predicts Salesforce.com’s global innovation evangelist. Marketing & Sales Insights Retail environments Customer-Experience Design Innovation Customer experience & loyalty
McKinsey
JUNE 9, 2020
This new report outlines a future of UK retail where a third of all tasks are affected by technology. We highlight six essentials for retailers to navigate the transformation, meet consumer needs, and achieve up to six points of margin improvement to counteract inflationary headwinds.
McKinsey
OCTOBER 8, 2020
What will it take for US retailers to succeed post-COVID-19? Retail InsightsThree McKinsey partners offer their views.
McKinsey
APRIL 23, 2020
At some point, retail stores will reopen—but unless apparel and specialty retailers redefine the role of the store and revamp store operations, they will be ill prepared for the post-COVID-19 future. Retail Insights
McKinsey
JULY 18, 2020
To succeed after COVID-19, retailers must assess their revenue management practices, operating models, digital capabilities, capital investments, and M&A strategies—then make bold moves to transform themselves. Retail Insights
Think Customers
JANUARY 18, 2021
With 2020 in the rearview mirror, retailers are ready to embark on a new path forward. However, it’s impossible to look ahead without acknowledging the changes that the COVID-19 pandemic has imposed on retail businesses, their partners, and consumer expectations.
McKinsey
FEBRUARY 5, 2020
Retailers who want to stay ahead of the pack and drive business results through technology innovation are rethinking the setup of their IT departments. Retail Insights
|
McKinsey
APRIL 24, 2020
Survey findings suggest that retail executives expect a delayed rebound of traffic once stores reopen, a persistent increase in e-commerce penetration, and changes to store operating models and procedures. Retail Insights
McKinsey
JUNE 15, 2020
Grocers, mass retailers, convenience stores, and drugstore chains will need to carefully refine their value strategies. Retail InsightsMost US consumers are worried about the economy.
McKinsey
SEPTEMBER 28, 2020
Here’s what retailers and brands can do about it. Retail InsightsAmerica’s youngest consumers are upending companies’ expectations.
McKinsey
MARCH 21, 2020
The food-retail industry plays a critical role in these uncertain times. Here are six actions food retailers should take to help their communities, their employees, and their business. Retail Insights
McKinsey
AUGUST 23, 2019
For retailers, procurement is no longer solely a matter of negotiating “A” brands. Retail InsightsPrivate labels and verticalization are trending. Advanced approaches and tools help get procurement in shape for the future.
McKinsey
APRIL 28, 2020
An effective personalization operating model, featuring eight core elements, can help retailers and brands keep pace. Retail InsightsToday’s customers expect a personalized experience when they are shopping.
McKinsey
NOVEMBER 29, 2018
In the United States and Western Europe, many traditional grocery retailers are seeing their sales and margins fall—and things could get even worse. Retail InsightsHere’s how to reverse the trend.
McKinsey
JUNE 12, 2020
Retail banks have a prominent role to play in guiding the world toward economic recovery, while preserving the health of their organizations. Insights on Financial Services
McKinsey
MARCH 16, 2019
A retailer can now use geospatial analytics to understand the interactions between its online and offline channels. With these insights, it can create a higher-performing retail network. Retail Insights
McKinsey
JANUARY 28, 2020
Retailers can achieve next-generation store efficiency by breaking down silos and optimizing total cost across the value chain. Retail Insights
McKinsey
AUGUST 9, 2019
The decline in the need for space in Australian traditional brick and mortar retail calls for a survival plan. Asia-Pacific
McKinsey
OCTOBER 14, 2020
To offset the impacts of the COVID-19 crisis, retailers in the Middle East and Africa must act in three key ways: sustain, adapt, and build. Retail Insights
Harvard Business
OCTOBER 1, 2020
Technology Retail & Consumer Goods Digital ArticleThey’ll help you identify what consumers didn’t purchase — but wanted to.
McKinsey
MAY 15, 2020
Retailers will have to work hard to meet ever-evolving customer experience requirements in order to win and remain relevant. Retail InsightsThe COVID-19 crisis has led to dramatic shifts in consumer behavior.
McKinsey
APRIL 2, 2020
Retail supply chains are grappling with the humanitarian impact of the outbreak, as well as new operational risks. Five actions can help retailers bring goods to communities and help employees. Retail Insights
McKinsey
NOVEMBER 3, 2020
As customer expectations evolve and cost pressures rise, automotive retail strategies must also change rapidly. Automotive & Assembly Insights
McKinsey
AUGUST 19, 2020
What can digital retailers in the agriculture sector do to encourage what could be a €10 billion market? Agriculture Insights
Harvard Business
OCTOBER 7, 2020
” Technology Retail & Consumer Goods Digital ArticleA closer look at augmented reality and the “digital lipstick effect.”
Think Customers
JULY 24, 2017
For retailers, 2017 will be remembered as the year of store closings. The store closings are symptomatic of a larger trend: consumers are increasingly eschewing stores for online retailers that offer virtually endless aisles and fast deliveries.Still, some retailers have managed to not only survive but thrive in the face of t This article appeared originally in Customer Strategist.
McKinsey & Company
MARCH 26, 2021
Retail Insights Retail & Consumer GoodsA transformative year in the technology, trends, and tastes in fashion.
McKinsey & Company
APRIL 1, 2021
With the industry at a crossroads, operators need to move quickly to rethink strategy, build new capabilities, and transform their businesses. Oil & Gas Insights Oil & Natural Gas
McKinsey
MAY 24, 2019
Automation will reshape retail business models and the broader value chain, creating organizations with fewer layers and a better trained and trusted workforce empowered by real-time data and analytics. Retail InsightsThe winners in the sector will be those who understand these implications and act quickly to address them.
McKinsey
JANUARY 12, 2019
In light of the large-scale forces disrupting the US retail industry, once-optional moves have become imperatives. Retail Insights
McKinsey & Company
APRIL 9, 2021
Four McKinsey leaders envision the future of retail. Marketing & Sales Insights Retail environments Multichannel Innovation
McKinsey
FEBRUARY 14, 2019
To serve and inspire shoppers, retailers and brands need to think through how new technology has changed the customer decision journey. Retail Insights
McKinsey
APRIL 16, 2020
Retail InsightsAustralian respondents share how their food-consumption habits have changed since COVID-19 began, and how their behaviors could change in the pandemic’s aftermath.
McKinsey
AUGUST 22, 2018
As merchandising in retail continues to evolve with the integration of analytics and other digital solutions, merchants need to become much more nimble and ready to fulfill customer needs. Retail Insights
McKinsey
APRIL 16, 2020
Retail InsightsThai respondents share how their food-consumption habits have changed since COVID-19 began, and how their behaviors could change in the pandemic’s aftermath.
McKinsey
MARCH 12, 2020
Recent history shows how retailers can prepare for a downturn to create competitive advantage. Insights on Consumer Packaged Goods
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