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A Better Way to Match Supply and Demand in the Retail Supply Chain

Harvard Business Review

Every organization across the supply chain should rely on retailers’ forecasts of end-customer demand. Operations and supply chain management Retail and consumer goods Digital Article

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Experiencing Retail Business Trouble? Assistance Is Available

Business Consulting Agency

The retail industry has been going through harder times over the last couple years. For numerous reasons, retail has been negatively impacted across most states and cities in the United States, but also internationally. Are you experiencing retail business trouble?

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A future of retail

Seth Godin Blog

What do traditional retailers own or control? When retailers move online, the things they used to own are either eliminated or transformed.

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Seen and heard at NRF: Retailers eye opportunities in 2023, even amid uncertainty

1 to 1

It was clear to anyone who walked into the Javits Center in New York City earlier this month for the National Retail Federation (NRF) Big Show: Trade shows are back. A retail brand’s leadership, he said, should reflect its customer base. “We’re Customer Engagement Technology Retail

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What Robots Can Do for Retail

Harvard Business

Technology Retail & Consumer Goods Digital ArticleThey’ll help you identify what consumers didn’t purchase — but wanted to.

Retail 47
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What B2C retail can teach consultants about sales

The Source

As shoppers have embraced the digital revolution—a revolution which has been accelerated significantly by the pandemic—brands and retailers have come under increased pressure to deliver compelling and cohesive customer experiences across both physical and digital channels.

B2C 56
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What is retail in a COVID world?

Consulthon

Online and Physical Retail Increasing consumer demand and digital innovation are reflected by almost three-quarters of customers, claiming to use multiple channels when shopping. As shoppers begin

Retail 40
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What’s Next in the Retail Customer Experience

1 to 1

Propelled by the pandemic, retailers transformed their services, products, and customer experience at breakneck speed. Retailers, however, have a thin margin of error as they recover from 2020. And so this trend of consumers pushing and retailers holding back is no longer viable.

Retail 43
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Wholesale and retail

Seth Godin Blog

Up close, face to face, in the specific, it’s difficult to dismiss the humanity of others. It’s only when we decide to industrialize the process, to do it all at once, to boil it down to numbers–that’s when we begin to disconnect. One at a time.

Retail 29
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Retail Payments: Mapping Your Digital Destiny

BCG

Below, we take a regional look at how incumbents in retail payments can excel in an increasingly digital world. Overall, growth in retail payments revenues will be driven by account and debit card revenues. Moreover, across regions, there are vast differences in both the retail payments revenue mix and growth projections through 2025. Article Monday, September 26, 2016.

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How E-Commerce Fits into Retail’s Post-Pandemic Future

Harvard Business

Technology Sales Customers Retail & Consumer Goods Digital ArticleNew data from Ernst & Young suggests it will be an important part of the consumer experience — but not everything.

Retail 36
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The Pandemic Is Rewriting the Rules of Retail

Harvard Business

Competitive strategy Technology Retail & Consumer Goods Digital ArticleYour customers have changed. Have you?

Retail 36
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3 ways retailers are combatting holiday season challenges this summer

1 to 1

Summer may be just around the corner, but retailers are already preparing for the biggest shopping period of the year – the winter holiday season. Here’s what retailers are doing to get ahead of numerous challenges and maximize the holidays. What are retailers missing?

Retail 26
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Retail Sales Cannibalization

MishTalk

Retail firings continue. is attempting to right-size itself by closing 33 under-performing stores around the country and eliminating 2,000 positions, the retailer said Wednesday. In addition to the workers losing their jobs, some associates will be reassigned or transferred, the retailer said. Today, Wal-Mart announced a 2% Reduction in Sam''s Club Employees to thin middle-manager ranks. Wal-Mart Stores Inc.

Retail 60
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Small Box Retailers

Strategy+Business

Target is the latest retailer to double down on mini versions of its stores -- and hopes to avoid others' pitfalls

Retail 46
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Retail Banks at the Crossroad

BCG

Nearly eight years after the financial crisis, the performance of many retail banks is still disappointing investors and financial markets, particularly in Europe. It seems that retail banks’ business models are incompatible with both the overall economic climate that has prevailed since 2008 and the competitive challenges arising from new entrants. In fact, retail banks have to reinvent themselves. Article Tuesday, June 21, 2016.

Retail 43
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Chewy.com’s Make-or-Break Logistics Dilemma

Harvard Business Review

Should the online pet products retailer take its e-commerce fulfillment in house, despite the risks? Growth strategy Organizational development Organizational decision making Retail and consumer goods Audio

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Retail Sales “Solidly” Flat

MishTalk

Economists missed the mark on retail sales this month by a mile. The Bloomberg Econoday consensus estimate was +0.4% in … Continue reading → Economics

Retail 32
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NRF 2021: Trends that Retailers Bet will Outlast the Pandemic

1 to 1

With 2020 in the rearview mirror, retailers are ready to embark on a new path forward. However, it’s impossible to look ahead without acknowledging the changes that the COVID-19 pandemic has imposed on retail businesses, their partners, and consumer expectations.

Retail 32
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4 Questions Retailers Need to Ask About Augmented Reality

Harvard Business

Sales & Marketing Technology Retail & Consumer Goods Technology Digital ArticleIt’s not for everyone.

Retail 35
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Wholesale and Retail Inventories Rise

MishTalk

Census bureau reports show wholesale and retail inventories jumped in November. more…). Economics

Retail 32
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Eurozone Retail PMI Sinks Again

MishTalk

Markit reports the Eurozone Retail PMI shows further drop in sales at year-end. Key Points: Retail sales fall at faster rate in December Rates of contraction accelerate in France and Italy , while growth eases in Germany Wholesale price inflation remains close to November’s recent low Summary: Latest PMI® data from Markit showed deteriorating trends with in the eurozone retail sector in December.

Retail 53
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What are the main challenges for a traditional retail bank?

Consulthon

Hi, The Head of Retail in a traditional bank in Eastern Europe is facing the consequences of the ever-changing environment. He understands the service of the disruptor banks and would like to initi

Retail 40
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How an Old U.S. Antitrust Law Could Foster a Fairer Retail Sector

Harvard Business

Targeting abuses of purchasing power helped usher in a golden age of retail in the United States — and it could again. Antitrust laws Business and society Government policy and regulation Digital Article

Retail 51
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Crate & Barrel CEO Janet Hayes on Navigating Turbulent Times for Retail

Harvard Business Review

Consumers’ tastes are changing fast, but one things remains: they value quality, value, and inspiration in their products.

Retail 53
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Reinventing an Iconic Independent Bookstore

Harvard Business Review

Can Denver’s The Tattered Cover find a way to compete successfully with online and big box retailers? Strategy Marketing Leadership Innovation Retail and consumer goods Audio

Retail 68
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Navigating Retail's Last Mile

Strategy+Business

Today, retailers approach the last mile making more nuanced trade-offs among speed, variety, and convenience. The right combination entails a complex set of compromises that depend on the product type, consumer segment, shopping occasion, and retailer positioning Nearly two decades ago, the first home delivery startups focused on speed at the expense of variety -- they could get you a small selection of goods relatively quickly.

Retail 44
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Retailers Face a Data Deficit in the Wake of the Pandemic

Harvard Business

Data Marketing Technology Retail & Consumer Goods Digital ArticleHow do you stay relevant to consumers when you don’t know what they want?

Retail 36
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The Secrets of Retail’s Repeat Top Performers

BCG

Article Friday, January 20, 2017 During the past decade, the global retail industry established a solid record of very strong value creation. Ninety-four of the companies were in the retail industry. Overall, from 2011 through 2015, the retail companies in our sample returned an annualized TSR of 16% (down from 21% for the five-year period ending in 2014).

Retail 63
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7 Principles to Attract and Retain Older Frontline Workers

Harvard Business Review

Age and generational issues Talent management Managing people Food and beverage sector Consumer services Retail and consumer goods Healthcare sector Digital ArticleTakeaways from interviews and a survey of 35,000 older U.S. employees.

Survey 81
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What Did 2020 Do to Retail?

Harvard Business

Covid will have a long-lasting impact on the industry. Strategy Digital Article

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Retail Survival 101: Treating Employees Better

1 to 1

For retailers, 2017 will be remembered as the year of store closings. The store closings are symptomatic of a larger trend: consumers are increasingly eschewing stores for online retailers that offer virtually endless aisles and fast deliveries.Still, some retailers have managed to not only survive but thrive in the face of t This article appeared originally in Customer Strategist.

Retail 51
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Retail Sales Exceed Expectations, Huge Upward Revisions

MishTalk

Retail sales, led once again by autos, beat the Bloomberg Economic Consensus. Big upward revisions underscore a very solid and very important retail sales report. Retail sales rose 0.6 But even outside vehicles, retail sales were strong with the ex-auto reading rising a solid 0.4 Excluding both vehicles and gasoline, retail sales rose 0.4 In addition, prior revisions were all higher.

Retail 51
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4 Steps to Drive Effective Circular Strategies for Consumer Goods and Retail Businesses - SPONSOR CONTENT FROM EY-PARTHENON

Harvard Business Review

Sponsor content from EY-Parthenon. Sustainable business practices Sponsor Content

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Retail's Risky New Strategy

Strategy+Business

How to convert extraordinary behaviors into ordinary parts of your culture

Retail 58
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The Shopping Episode: Retail Trends We’re Watching

Harvard Business

Youngme, Mihir, and Felix share their shopping habits and the retail trends they’re keeping an eye on. Sales Marketing Product development Audio

Retail 36
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Investigating Amazon’s Impact on Retail Sales Growth

MishTalk

The latest retail sales report from the Census Department offers a fascinating look at Amazon’s impact on retailers if you dive into the details. more…). Economics

Retail 43
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How American Eagle Reinvented Its Fulfillment Strategy

Harvard Business Review

Supply chain management Retail and consumer goods Digital ArticleThe company realized that controlling its future meant controlling its supply chain.

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Retail Bank Operational and Digital Leaders Reap the Rewards

BCG

BCG’s Retail-Banking Excellence benchmarking study (REBEX) profiles the operational and digital practices and performance of 20 of the world’s leading retail banks, a group of 40 institutions chosen for their size and the strength of their capabilities. Article Tuesday, May 10, 2016.

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Customers Steer Digital Trends Driving Retail Bank Transformation

BCG

The return of economic growth to many of the world's markets, albeit at different rates, should help to boost the overall outlook for retail banking. Article Tuesday, May 10, 2016. At the same time, however, banks face a number of diverse challenges and uncertainties, including macroeconomic fluctuations, tighter regulations, customers’ heightened digital expectations, a need for better brand advocacy, and new sources of competition.

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