90 The diversity imperative in retail
McKinsey & Company
JANUARY 13, 2021
Consumers are expecting more from brands than ever before, and the cost is high for retailers that don’t take action on racial equity, diversity, and inclusion. Retail Insights
Retail Related Topics 
Closing the skills gap in retail with people analytics
McKinsey
AUGUST 29, 2020
Retailers that embrace people analytics are poised to streamline their onboarding process, retain strong employees, and ultimately maximize productivity. Retail Insights
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The path forward for the US retail industry
McKinsey
OCTOBER 8, 2020
What will it take for US retailers to succeed post-COVID-19? Retail InsightsThree McKinsey partners offer their views.
NRF 2021: Trends that Retailers Bet will Outlast the Pandemic
Think Customers
JANUARY 18, 2021
With 2020 in the rearview mirror, retailers are ready to embark on a new path forward. However, it’s impossible to look ahead without acknowledging the changes that the COVID-19 pandemic has imposed on retail businesses, their partners, and consumer expectations.
Reimagining stores for retail’s next normal
McKinsey
APRIL 23, 2020
At some point, retail stores will reopen—but unless apparel and specialty retailers redefine the role of the store and revamp store operations, they will be ill prepared for the post-COVID-19 future. Retail Insights
How Gen Z and millennials are shaping the future of US retail
McKinsey
SEPTEMBER 28, 2020
Here’s what retailers and brands can do about it. Retail InsightsAmerica’s youngest consumers are upending companies’ expectations.
Rethinking procurement in retail
McKinsey
AUGUST 23, 2019
For retailers, procurement is no longer solely a matter of negotiating “A” brands. Retail InsightsPrivate labels and verticalization are trending. Advanced approaches and tools help get procurement in shape for the future.
Reviving grocery retail: Six imperatives
McKinsey
NOVEMBER 29, 2018
In the United States and Western Europe, many traditional grocery retailers are seeing their sales and margins fall—and things could get even worse. Retail InsightsHere’s how to reverse the trend.
The next normal in retail: Charting a path forward
McKinsey
JULY 18, 2020
To succeed after COVID-19, retailers must assess their revenue management practices, operating models, digital capabilities, capital investments, and M&A strategies—then make bold moves to transform themselves. Retail Insights
Supercharging retail sales through geospatial analytics
McKinsey
MARCH 16, 2019
A retailer can now use geospatial analytics to understand the interactions between its online and offline channels. With these insights, it can create a higher-performing retail network. Retail Insights
How retailers are preparing for the post-coronavirus recovery
McKinsey
APRIL 24, 2020
Survey findings suggest that retail executives expect a delayed rebound of traffic once stores reopen, a persistent increase in e-commerce penetration, and changes to store operating models and procedures. Retail Insights
Redefining value and affordability in retail’s next normal
McKinsey
JUNE 15, 2020
Grocers, mass retailers, convenience stores, and drugstore chains will need to carefully refine their value strategies. Retail InsightsMost US consumers are worried about the economy.
Retail ghost town
McKinsey
AUGUST 9, 2019
The decline in the need for space in Australian traditional brick and mortar retail calls for a survival plan. Asia-Pacific
What food retailers should do during the coronavirus crisis
McKinsey
MARCH 21, 2020
The food-retail industry plays a critical role in these uncertain times. Here are six actions food retailers should take to help their communities, their employees, and their business. Retail Insights
The end of IT in retail?
McKinsey
FEBRUARY 5, 2020
Retailers who want to stay ahead of the pack and drive business results through technology innovation are rethinking the setup of their IT departments. Retail Insights
Personalizing the customer experience: Driving differentiation in retail
McKinsey
APRIL 28, 2020
An effective personalization operating model, featuring eight core elements, can help retailers and brands keep pace. Retail InsightsToday’s customers expect a personalized experience when they are shopping.
A future beyond brick and mortar: Disruption in automotive retail
McKinsey
NOVEMBER 3, 2020
As customer expectations evolve and cost pressures rise, automotive retail strategies must also change rapidly. Automotive & Assembly Insights
Reshaping retail banking for the next normal
McKinsey
JUNE 12, 2020
Retail banks have a prominent role to play in guiding the world toward economic recovery, while preserving the health of their organizations. Insights on Financial Services
Unlocking the online retail opportunity with European farmers
McKinsey
AUGUST 19, 2020
What can digital retailers in the agriculture sector do to encourage what could be a €10 billion market? Agriculture Insights
How Middle East and Africa retailers can accelerate e-commerce: Imperatives for now and the next normal
McKinsey
OCTOBER 14, 2020
To offset the impacts of the COVID-19 crisis, retailers in the Middle East and Africa must act in three key ways: sustain, adapt, and build. Retail Insights
Automation in retail: An executive overview for getting ready
McKinsey
MAY 24, 2019
Automation will reshape retail business models and the broader value chain, creating organizations with fewer layers and a better trained and trusted workforce empowered by real-time data and analytics. Retail InsightsThe winners in the sector will be those who understand these implications and act quickly to address them.
What Robots Can Do for Retail
Harvard Business
OCTOBER 1, 2020
Technology Retail & Consumer Goods Digital ArticleThey’ll help you identify what consumers didn’t purchase — but wanted to.
Bending the cost curve in brick-and-mortar retail
McKinsey
JANUARY 28, 2020
Retailers can achieve next-generation store efficiency by breaking down silos and optimizing total cost across the value chain. Retail Insights
Adapting to the next normal in retail: The customer experience imperative
McKinsey
MAY 15, 2020
Retailers will have to work hard to meet ever-evolving customer experience requirements in order to win and remain relevant. Retail InsightsThe COVID-19 crisis has led to dramatic shifts in consumer behavior.
Five actions retail supply chains can take to navigate the coronavirus pandemic
McKinsey
APRIL 2, 2020
Retail supply chains are grappling with the humanitarian impact of the outbreak, as well as new operational risks. Five actions can help retailers bring goods to communities and help employees. Retail Insights
Winning in an era of unprecedented disruption: A perspective on US retail
McKinsey
JANUARY 12, 2019
In light of the large-scale forces disrupting the US retail industry, once-optional moves have become imperatives. Retail Insights
How retail can adapt supply chains to win in the next normal
McKinsey
NOVEMBER 13, 2020
Retailers in consumer discretionary categories were already struggling in the US before COVID-19. Better supply-chain management could be critical to their recovery. Insights on Operations
Blockchain and retail banking: Making the connection
McKinsey
JUNE 7, 2019
Caution is understandable when it comes to blockchain, but there are a number of areas where the technology could create value for retail banks. Insights on Financial Services
How analytics and digital will drive next-generation retail merchandising
McKinsey
AUGUST 22, 2018
As merchandising in retail continues to evolve with the integration of analytics and other digital solutions, merchants need to become much more nimble and ready to fulfill customer needs. Retail Insights
What Chinese consumers want from fresh-food retailers
McKinsey
APRIL 19, 2019
Retail InsightsWe surveyed nearly 5,000 consumers in China to discover how they buy fresh fruits, vegetables, and meats. Here’s what we learned.
How AR Is Redefining Retail in the Pandemic
Harvard Business
OCTOBER 7, 2020
” Technology Retail & Consumer Goods Digital ArticleA closer look at augmented reality and the “digital lipstick effect.”
Now or never: Immediacy and customer experience in fashion retail
McKinsey
FEBRUARY 14, 2019
To serve and inspire shoppers, retailers and brands need to think through how new technology has changed the customer decision journey. Retail Insights
Rewriting the rules in retail banking
McKinsey
FEBRUARY 19, 2019
Four important trends are changing the terms of success in retail banking. Banks need to act now to develop new skills. Insights on Financial Services
Pairing advanced analytics with intuitive tools to transform retail markdown management
McKinsey
JULY 23, 2019
A measured approach to pricing during the clearance cycle could be worth millions of dollars to retailers. Retail Insights
Beyond procurement: Transforming indirect spending in retail
McKinsey
AUGUST 21, 2018
If retailers treat indirect costs as an opportunity for business transformation rather than just a procurement matter, they can boost return on sales by as much as 2 percent. Retail Insights
‘Power partnerships’: Manufacturer–retailer collaborations that work
McKinsey
MAY 3, 2019
Our research shows that when consumer-goods manufacturers collaborate more closely with retailers, they outperform their competitors. We identified four principles for fruitful partnerships. Insights on Consumer Packaged Goods
Who’s shopping where? The power of geospatial analytics in omnichannel retail
McKinsey
JULY 27, 2018
Using advanced geospatial analytics, retailers can now quantify the true economic value of each of their stores across channels—and they’re uncovering surprising insights. Retail Insights
The cloud as catalyst for retail
McKinsey
DECEMBER 7, 2018
For retailers, the cloud can do much more than reduce the cost of computing and data storage. To maximize value from cloud, retailers need to prioritize workflows that can best benefit from it. We share six opportunities for leveraging the cloud as a catalyst for accelerating delivery of business results. Digital Insights
The next normal: Retail M&A and partnerships after COVID-19
McKinsey
APRIL 25, 2020
Now is the time to think about retail M&A after the coronavirus crisis. Four trends could unlock opportunities for retailers, brands, and investors to shape the next normal. M&A Insights
Retail Survival 101: Treating Employees Better
Think Customers
JULY 24, 2017
For retailers, 2017 will be remembered as the year of store closings. The store closings are symptomatic of a larger trend: consumers are increasingly eschewing stores for online retailers that offer virtually endless aisles and fast deliveries.Still, some retailers have managed to not only survive but thrive in the face of t This article appeared originally in Customer Strategist.
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