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For retailers, procurement is no longer solely a matter of negotiating “A” brands. Retail InsightsPrivate labels and verticalization are trending. Advanced approaches and tools help get procurement in shape for the future. MORE
Retailers will have to work hard to meet ever-evolving customer experience requirements in order to win and remain relevant. Retail InsightsThe COVID-19 crisis has led to dramatic shifts in consumer behavior. MORE
Retail Insights Retail & Consumer Goods Retail environments Women & LeadershipA successful recovery from the COVID-19 pandemic will require the consumer sector to restore programs aimed at workplace diversity and inclusion. MORE
Given COVID-19’s acceleration of digital retail trends, we sat down with Shekar Natarajan from American Eagle Outfitters to discuss the company’s recent push toward digitization. Retail Insights Retail & Consumer Goods MORE
Retail supply chains are grappling with the humanitarian impact of the outbreak, as well as new operational risks. Five actions can help retailers bring goods to communities and help employees. Retail Insights MORE
Former Overstock.com executive Seth Moore clears up some common misconceptions about how dynamic pricing works in e-commerce and omnichannel retail. Marketing & Sales Insights Retail & Consumer Goods Outpatient care Analytics Marketing & Sales MORE
Survey findings suggest that retail executives expect a delayed rebound of traffic once stores reopen, a persistent increase in e-commerce penetration, and changes to store operating models and procedures. Retail Insights MORE
Retailers that embrace people analytics are poised to streamline their onboarding process, retain strong employees, and ultimately maximize productivity. Retail Insights MORE
Retailers’ relative performance in capital markets starkly demonstrates a pandemic-driven acceleration of ongoing industry shifts. Retail Insights Retail & Consumer Goods Consumer packaged goods MORE
Winning online was a priority for growth in grocery retail even before the onset of the pandemic. Retail Insights Retail & Consumer Goods Retail environments Europe MORE
Here’s a checklist for retailers. Marketing & Sales Insights Retail & Consumer Goods Retail environments PricingDynamic pricing doesn’t have to be extraordinarily complex, but it does have to be strategic and disciplined. MORE
An effective personalization operating model, featuring eight core elements, can help retailers and brands keep pace. Retail InsightsToday’s customers expect a personalized experience when they are shopping. MORE
The coronavirus pandemic has reshaped the European grocery-retail landscape at unprecedented speed and scale. Retail Insights Retail & Consumer Goods Europe RetailFive major forces at the heart of this change came together and reinforced one another. MORE
To succeed after COVID-19, retailers must assess their revenue management practices, operating models, digital capabilities, capital investments, and M&A strategies—then make bold moves to transform themselves. Retail Insights MORE
After a year like no other, the US retail industry faces a still-uncertain future. Our latest research highlights seven imperatives that will position retailers for success—regardless of what is next. Retail Insights Retail environments MORE
A new era brings a familiar technology to the forefront for nongrocery retailers. Retail Insights Retail & Consumer Goods Customer-Experience Design Process automation MORE
” Technology Retail & Consumer Goods Digital ArticleA closer look at augmented reality and the “digital lipstick effect.” MORE
Retail Insights Retail & Consumer Goods Retail environments Russia OperationsIn just one year, Pyaterochka experienced a fiftyfold increase in online-grocery demand. The spike was unexpected—but the company was ready. And its CEO is preparing for even more change ahead. MORE
This new report outlines a future of UK retail where a third of all tasks are affected by technology. We highlight six essentials for retailers to navigate the transformation, meet consumer needs, and achieve up to six points of margin improvement to counteract inflationary headwinds. MORE
Postal carriers and retailers with vast distribution networks could leverage them and their deep customer relationships. Insights on Travel, Logistics & Infrastructure Retail banking Post & parcel services Corporate strategy MORE
Grocers, mass retailers, convenience stores, and drugstore chains will need to carefully refine their value strategies. Retail InsightsMost US consumers are worried about the economy. MORE
The retailer of the future will harness the power of data, quantum computing, artificial intelligence, and augmented reality, says serial entrepreneur and technology expert John Straw. Retail Insights High Tech & Internet Retail & Consumer Goods Digital MORE
The decline in the need for space in Australian traditional brick and mortar retail calls for a survival plan. Asia-Pacific MORE
Now evolving consumer demands also require grocery retailers to adopt new strategies to increase performance and pursue growth. Retail Insights Consumer packaged goods Retail environments EuropeCOVID-19 changed the market in unprecedented ways in the past months. MORE
The food-retail industry plays a critical role in these uncertain times. Here are six actions food retailers should take to help their communities, their employees, and their business. Retail Insights MORE
At some point, retail stores will reopen—but unless apparel and specialty retailers redefine the role of the store and revamp store operations, they will be ill prepared for the post-COVID-19 future. Retail Insights MORE
In the United States and Western Europe, many traditional grocery retailers are seeing their sales and margins fall—and things could get even worse. Retail InsightsHere’s how to reverse the trend. MORE
Retailers who want to stay ahead of the pack and drive business results through technology innovation are rethinking the setup of their IT departments. Retail Insights MORE
A retailer can now use geospatial analytics to understand the interactions between its online and offline channels. With these insights, it can create a higher-performing retail network. Retail Insights MORE
Retail Insights Consumer packaged goods Retail environmentsForward-thinking companies are creating thoughtful guidelines for hybrid work environments, training employees in adaptability and resilience, and proactively reskilling their workforces. MORE
In the future, the most successful retailers will employ experts in video-game design and spatial computing, predicts Salesforce.com’s global innovation evangelist. Marketing & Sales Insights Retail environments Customer-Experience Design Innovation Customer experience & loyalty MORE
Retailers must move beyond cost cutting to embrace a comprehensive transformation. Retail Insights Retail & Consumer Goods MORE
Retailers’ relative performance in capital markets starkly demonstrates a pandemic-driven acceleration of ongoing industry shifts. Insights on Consumer Packaged Goods Retail & Consumer Goods Consumer packaged goods MORE
Consumers are expecting more from brands than ever before, and the cost is high for retailers that don’t take action on racial equity, diversity, and inclusion. Retail Insights MORE
As shoppers have embraced the digital revolution—a revolution which has been accelerated significantly by the pandemic—brands and retailers have come under increased pressure to deliver compelling and cohesive customer experiences across both physical and digital channels. MORE
Retail Insights Retail & Consumer Goods Retail environments EuropeThough grocers have focused on product safety and hygiene during the pandemic, sustainability remains a key priority for consumers and grocery CEOs alike. MORE
Technology Retail & Consumer Goods Digital ArticleThey’ll help you identify what consumers didn’t purchase — but wanted to. MORE
Automotive & Assembly Insights Automotive retailing EuropeExperts from EURODA and Google weigh in on what’s next for the automotive sector as the COVID-19 pandemic continues to accelerate digitization. MORE
Retail Related Topics McKinsey & Company
JUNE 24, 2021
The retailer of the future will harness the power of data, quantum computing, artificial intelligence, and augmented reality, says serial entrepreneur and technology expert John Straw. Retail Insights High Tech & Internet Retail & Consumer Goods Digital
McKinsey & Company
JULY 19, 2021
Retailers’ relative performance in capital markets starkly demonstrates a pandemic-driven acceleration of ongoing industry shifts. Retail Insights Retail & Consumer Goods Consumer packaged goods
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McKinsey & Company
JULY 8, 2021
Retailers’ relative performance in capital markets starkly demonstrates a pandemic-driven acceleration of ongoing industry shifts. Insights on Consumer Packaged Goods Retail & Consumer Goods Consumer packaged goods
McKinsey & Company
JULY 8, 2021
Retail Insights Consumer packaged goods Retail environmentsForward-thinking companies are creating thoughtful guidelines for hybrid work environments, training employees in adaptability and resilience, and proactively reskilling their workforces.
McKinsey & Company
JUNE 25, 2021
Retail Insights Retail & Consumer Goods Retail environments Women & LeadershipA successful recovery from the COVID-19 pandemic will require the consumer sector to restore programs aimed at workplace diversity and inclusion.
McKinsey & Company
MAY 25, 2021
Retailers must move beyond cost cutting to embrace a comprehensive transformation. Retail Insights Retail & Consumer Goods
McKinsey & Company
MARCH 24, 2021
Retail Insights Retail & Consumer Goods Retail environments Russia OperationsIn just one year, Pyaterochka experienced a fiftyfold increase in online-grocery demand. The spike was unexpected—but the company was ready. And its CEO is preparing for even more change ahead.
McKinsey & Company
JUNE 14, 2021
Retail Insights Retail & Consumer Goods Retail environments EuropeThough grocers have focused on product safety and hygiene during the pandemic, sustainability remains a key priority for consumers and grocery CEOs alike.
McKinsey & Company
JULY 9, 2021
Former Overstock.com executive Seth Moore clears up some common misconceptions about how dynamic pricing works in e-commerce and omnichannel retail. Marketing & Sales Insights Retail & Consumer Goods Outpatient care Analytics Marketing & Sales
McKinsey & Company
JANUARY 13, 2021
Consumers are expecting more from brands than ever before, and the cost is high for retailers that don’t take action on racial equity, diversity, and inclusion. Retail Insights
McKinsey & Company
MAY 20, 2021
The coronavirus pandemic has reshaped the European grocery-retail landscape at unprecedented speed and scale. Retail Insights Retail & Consumer Goods Europe RetailFive major forces at the heart of this change came together and reinforced one another.
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McKinsey
AUGUST 29, 2020
Retailers that embrace people analytics are poised to streamline their onboarding process, retain strong employees, and ultimately maximize productivity. Retail Insights
McKinsey & Company
MARCH 10, 2021
After a year like no other, the US retail industry faces a still-uncertain future. Our latest research highlights seven imperatives that will position retailers for success—regardless of what is next. Retail Insights Retail environments
McKinsey & Company
MARCH 25, 2021
Now evolving consumer demands also require grocery retailers to adopt new strategies to increase performance and pursue growth. Retail Insights Consumer packaged goods Retail environments EuropeCOVID-19 changed the market in unprecedented ways in the past months.
McKinsey & Company
MAY 11, 2021
Given COVID-19’s acceleration of digital retail trends, we sat down with Shekar Natarajan from American Eagle Outfitters to discuss the company’s recent push toward digitization. Retail Insights Retail & Consumer Goods
McKinsey & Company
APRIL 28, 2021
Here’s a checklist for retailers. Marketing & Sales Insights Retail & Consumer Goods Retail environments PricingDynamic pricing doesn’t have to be extraordinarily complex, but it does have to be strategic and disciplined.
McKinsey
APRIL 23, 2020
At some point, retail stores will reopen—but unless apparel and specialty retailers redefine the role of the store and revamp store operations, they will be ill prepared for the post-COVID-19 future. Retail Insights
McKinsey & Company
JUNE 7, 2021
Winning online was a priority for growth in grocery retail even before the onset of the pandemic. Retail Insights Retail & Consumer Goods Retail environments Europe
McKinsey
JUNE 9, 2020
This new report outlines a future of UK retail where a third of all tasks are affected by technology. We highlight six essentials for retailers to navigate the transformation, meet consumer needs, and achieve up to six points of margin improvement to counteract inflationary headwinds.
The Source
MAY 17, 2021
As shoppers have embraced the digital revolution—a revolution which has been accelerated significantly by the pandemic—brands and retailers have come under increased pressure to deliver compelling and cohesive customer experiences across both physical and digital channels.
McKinsey & Company
JULY 9, 2021
Postal carriers and retailers with vast distribution networks could leverage them and their deep customer relationships. Insights on Travel, Logistics & Infrastructure Retail banking Post & parcel services Corporate strategy
McKinsey
APRIL 24, 2020
Survey findings suggest that retail executives expect a delayed rebound of traffic once stores reopen, a persistent increase in e-commerce penetration, and changes to store operating models and procedures. Retail Insights
McKinsey
OCTOBER 8, 2020
What will it take for US retailers to succeed post-COVID-19? Retail InsightsThree McKinsey partners offer their views.
McKinsey & Company
MARCH 31, 2021
In the future, the most successful retailers will employ experts in video-game design and spatial computing, predicts Salesforce.com’s global innovation evangelist. Marketing & Sales Insights Retail environments Customer-Experience Design Innovation Customer experience & loyalty
McKinsey
MARCH 21, 2020
The food-retail industry plays a critical role in these uncertain times. Here are six actions food retailers should take to help their communities, their employees, and their business. Retail Insights
McKinsey
JULY 18, 2020
To succeed after COVID-19, retailers must assess their revenue management practices, operating models, digital capabilities, capital investments, and M&A strategies—then make bold moves to transform themselves. Retail Insights
McKinsey & Company
MAY 6, 2021
Automotive & Assembly Insights Automotive retailing EuropeExperts from EURODA and Google weigh in on what’s next for the automotive sector as the COVID-19 pandemic continues to accelerate digitization.
McKinsey
JUNE 15, 2020
Grocers, mass retailers, convenience stores, and drugstore chains will need to carefully refine their value strategies. Retail InsightsMost US consumers are worried about the economy.
McKinsey
AUGUST 23, 2019
For retailers, procurement is no longer solely a matter of negotiating “A” brands. Retail InsightsPrivate labels and verticalization are trending. Advanced approaches and tools help get procurement in shape for the future.
McKinsey
NOVEMBER 29, 2018
In the United States and Western Europe, many traditional grocery retailers are seeing their sales and margins fall—and things could get even worse. Retail InsightsHere’s how to reverse the trend.
McKinsey
FEBRUARY 5, 2020
Retailers who want to stay ahead of the pack and drive business results through technology innovation are rethinking the setup of their IT departments. Retail Insights
McKinsey
JUNE 12, 2020
Retail banks have a prominent role to play in guiding the world toward economic recovery, while preserving the health of their organizations. Insights on Financial Services
McKinsey
APRIL 28, 2020
An effective personalization operating model, featuring eight core elements, can help retailers and brands keep pace. Retail InsightsToday’s customers expect a personalized experience when they are shopping.
McKinsey
SEPTEMBER 28, 2020
Here’s what retailers and brands can do about it. Retail InsightsAmerica’s youngest consumers are upending companies’ expectations.
McKinsey
MARCH 16, 2019
A retailer can now use geospatial analytics to understand the interactions between its online and offline channels. With these insights, it can create a higher-performing retail network. Retail Insights
McKinsey
MAY 15, 2020
Retailers will have to work hard to meet ever-evolving customer experience requirements in order to win and remain relevant. Retail InsightsThe COVID-19 crisis has led to dramatic shifts in consumer behavior.
Harvard Business
OCTOBER 1, 2020
Technology Retail & Consumer Goods Digital ArticleThey’ll help you identify what consumers didn’t purchase — but wanted to.
McKinsey
APRIL 2, 2020
Retail supply chains are grappling with the humanitarian impact of the outbreak, as well as new operational risks. Five actions can help retailers bring goods to communities and help employees. Retail Insights
McKinsey
AUGUST 9, 2019
The decline in the need for space in Australian traditional brick and mortar retail calls for a survival plan. Asia-Pacific
Harvard Business
OCTOBER 7, 2020
” Technology Retail & Consumer Goods Digital ArticleA closer look at augmented reality and the “digital lipstick effect.”
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