The path forward for European grocery retailers

McKinsey & Company

Now evolving consumer demands also require grocery retailers to adopt new strategies to increase performance and pursue growth. Retail Insights Consumer packaged goods Retail environments EuropeCOVID-19 changed the market in unprecedented ways in the past months.

How a Russian retailer is building a next-generation grocery business

McKinsey & Company

Retail Insights Retail & Consumer Goods Retail environments Russia OperationsIn just one year, Pyaterochka experienced a fiftyfold increase in online-grocery demand. The spike was unexpected—but the company was ready. And its CEO is preparing for even more change ahead.

Retail 101
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The diversity imperative in retail

McKinsey & Company

Consumers are expecting more from brands than ever before, and the cost is high for retailers that don’t take action on racial equity, diversity, and inclusion. Retail Insights

Retail speaks: Seven imperatives for the industry

McKinsey & Company

After a year like no other, the US retail industry faces a still-uncertain future. Our latest research highlights seven imperatives that will position retailers for success—regardless of what is next. Retail Insights Retail environments

‘Retailers as experience designers’: Brian Solis on shopping in 2030

McKinsey & Company

In the future, the most successful retailers will employ experts in video-game design and spatial computing, predicts Salesforce.com’s global innovation evangelist. Marketing & Sales Insights Retail environments Customer-Experience Design Innovation Customer experience & loyalty

Rebooting retail: How technology will shape the future of retail

McKinsey

This new report outlines a future of UK retail where a third of all tasks are affected by technology. We highlight six essentials for retailers to navigate the transformation, meet consumer needs, and achieve up to six points of margin improvement to counteract inflationary headwinds.

The path forward for the US retail industry

McKinsey

What will it take for US retailers to succeed post-COVID-19? Retail InsightsThree McKinsey partners offer their views.

Reimagining stores for retail’s next normal

McKinsey

At some point, retail stores will reopen—but unless apparel and specialty retailers redefine the role of the store and revamp store operations, they will be ill prepared for the post-COVID-19 future. Retail Insights

The next normal in retail: Charting a path forward

McKinsey

To succeed after COVID-19, retailers must assess their revenue management practices, operating models, digital capabilities, capital investments, and M&A strategies—then make bold moves to transform themselves. Retail Insights

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NRF 2021: Trends that Retailers Bet will Outlast the Pandemic

Think Customers

With 2020 in the rearview mirror, retailers are ready to embark on a new path forward. However, it’s impossible to look ahead without acknowledging the changes that the COVID-19 pandemic has imposed on retail businesses, their partners, and consumer expectations.

The end of IT in retail?

McKinsey

Retailers who want to stay ahead of the pack and drive business results through technology innovation are rethinking the setup of their IT departments. Retail Insights

How retailers are preparing for the post-coronavirus recovery

McKinsey

Survey findings suggest that retail executives expect a delayed rebound of traffic once stores reopen, a persistent increase in e-commerce penetration, and changes to store operating models and procedures. Retail Insights

Retail 109

Redefining value and affordability in retail’s next normal

McKinsey

Grocers, mass retailers, convenience stores, and drugstore chains will need to carefully refine their value strategies. Retail InsightsMost US consumers are worried about the economy.

How Gen Z and millennials are shaping the future of US retail

McKinsey

Here’s what retailers and brands can do about it. Retail InsightsAmerica’s youngest consumers are upending companies’ expectations.

What food retailers should do during the coronavirus crisis

McKinsey

The food-retail industry plays a critical role in these uncertain times. Here are six actions food retailers should take to help their communities, their employees, and their business. Retail Insights

Rethinking procurement in retail

McKinsey

For retailers, procurement is no longer solely a matter of negotiating “A” brands. Retail InsightsPrivate labels and verticalization are trending. Advanced approaches and tools help get procurement in shape for the future.

Personalizing the customer experience: Driving differentiation in retail

McKinsey

An effective personalization operating model, featuring eight core elements, can help retailers and brands keep pace. Retail InsightsToday’s customers expect a personalized experience when they are shopping.

Retail 102

Reviving grocery retail: Six imperatives

McKinsey

In the United States and Western Europe, many traditional grocery retailers are seeing their sales and margins fall—and things could get even worse. Retail InsightsHere’s how to reverse the trend.

Reshaping retail banking for the next normal

McKinsey

Retail banks have a prominent role to play in guiding the world toward economic recovery, while preserving the health of their organizations. Insights on Financial Services

Retail 114

Supercharging retail sales through geospatial analytics

McKinsey

A retailer can now use geospatial analytics to understand the interactions between its online and offline channels. With these insights, it can create a higher-performing retail network. Retail Insights

Bending the cost curve in brick-and-mortar retail

McKinsey

Retailers can achieve next-generation store efficiency by breaking down silos and optimizing total cost across the value chain. Retail Insights

Retail ghost town

McKinsey

The decline in the need for space in Australian traditional brick and mortar retail calls for a survival plan. Asia-Pacific

How Middle East and Africa retailers can accelerate e-commerce: Imperatives for now and the next normal

McKinsey

To offset the impacts of the COVID-19 crisis, retailers in the Middle East and Africa must act in three key ways: sustain, adapt, and build. Retail Insights

What Robots Can Do for Retail

Harvard Business

Technology Retail & Consumer Goods Digital ArticleThey’ll help you identify what consumers didn’t purchase — but wanted to.

Adapting to the next normal in retail: The customer experience imperative

McKinsey

Retailers will have to work hard to meet ever-evolving customer experience requirements in order to win and remain relevant. Retail InsightsThe COVID-19 crisis has led to dramatic shifts in consumer behavior.

Five actions retail supply chains can take to navigate the coronavirus pandemic

McKinsey

Retail supply chains are grappling with the humanitarian impact of the outbreak, as well as new operational risks. Five actions can help retailers bring goods to communities and help employees. Retail Insights

A future beyond brick and mortar: Disruption in automotive retail

McKinsey

As customer expectations evolve and cost pressures rise, automotive retail strategies must also change rapidly. Automotive & Assembly Insights

Unlocking the online retail opportunity with European farmers

McKinsey

What can digital retailers in the agriculture sector do to encourage what could be a €10 billion market? Agriculture Insights

How AR Is Redefining Retail in the Pandemic

Harvard Business

” Technology Retail & Consumer Goods Digital ArticleA closer look at augmented reality and the “digital lipstick effect.”

Retail Survival 101: Treating Employees Better

Think Customers

For retailers, 2017 will be remembered as the year of store closings. The store closings are symptomatic of a larger trend: consumers are increasingly eschewing stores for online retailers that offer virtually endless aisles and fast deliveries.Still, some retailers have managed to not only survive but thrive in the face of t This article appeared originally in Customer Strategist.

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The postpandemic state of fashion

McKinsey & Company

Retail Insights Retail & Consumer GoodsA transformative year in the technology, trends, and tastes in fashion.

Fuel retail in the age of new mobility

McKinsey & Company

With the industry at a crossroads, operators need to move quickly to rethink strategy, build new capabilities, and transform their businesses. Oil & Gas Insights Oil & Natural Gas

Automation in retail: An executive overview for getting ready

McKinsey

Automation will reshape retail business models and the broader value chain, creating organizations with fewer layers and a better trained and trusted workforce empowered by real-time data and analytics. Retail InsightsThe winners in the sector will be those who understand these implications and act quickly to address them.

Winning in an era of unprecedented disruption: A perspective on US retail

McKinsey

In light of the large-scale forces disrupting the US retail industry, once-optional moves have become imperatives. Retail Insights

Omnichannel shopping in 2030

McKinsey & Company

Four McKinsey leaders envision the future of retail. Marketing & Sales Insights Retail environments Multichannel Innovation

Now or never: Immediacy and customer experience in fashion retail

McKinsey

To serve and inspire shoppers, retailers and brands need to think through how new technology has changed the customer decision journey. Retail Insights

Survey: Food retail in Australia during the COVID-19 pandemic

McKinsey

Retail InsightsAustralian respondents share how their food-consumption habits have changed since COVID-19 began, and how their behaviors could change in the pandemic’s aftermath.

How analytics and digital will drive next-generation retail merchandising

McKinsey

As merchandising in retail continues to evolve with the integration of analytics and other digital solutions, merchants need to become much more nimble and ready to fulfill customer needs. Retail Insights

Survey: Food retail in Thailand during the COVID-19 pandemic

McKinsey

Retail InsightsThai respondents share how their food-consumption habits have changed since COVID-19 began, and how their behaviors could change in the pandemic’s aftermath.

How retailers can build resilience ahead of a recession

McKinsey

Recent history shows how retailers can prepare for a downturn to create competitive advantage. Insights on Consumer Packaged Goods