The tech transformation imperative in retail

McKinsey

Retail Insights Retail & Consumer Goods Retail environmentsOrganizations face an urgent need to overhaul their tech architecture and operating model to keep pace with the changing landscape. Five concrete actions can accelerate the transformation journey.

Climate sustainability in retail: Who will pay?

McKinsey

Although the path to decarbonization remains unclear, retailers can prepare by better understanding how costs could be distributed along the value chain. Retail Insights Retail & Consumer Goods

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How tech will revolutionize retail

McKinsey

The retailer of the future will harness the power of data, quantum computing, artificial intelligence, and augmented reality, says serial entrepreneur and technology expert John Straw. Retail Insights High Tech & Internet Retail & Consumer Goods Digital

Retail 107

Digital disruption: The rise of eB2B in fragmented retail

McKinsey

Retail Insights Retail & Consumer Goods Retail environmentsFragmented routes to market are being digitalized around the world. Profitability has been elusive for the disruptors, but a thorough blueprint, the right value proposition, and an ecosystem model can help.

The Black unicorn: Changing the game for inclusivity in retail

McKinsey

In the age of the inclusive consumer, harnessing the power of retail can increase demand for Black-owned brands. Retail Insights Retail & Consumer Goods Marketing spending effectiveness & ROI

RFID’s renaissance in retail

McKinsey

A new era brings a familiar technology to the forefront for nongrocery retailers. Retail Insights Retail & Consumer Goods Customer-Experience Design Process automation

Why retail outperformers are pulling ahead

McKinsey

Retailers’ relative performance in capital markets starkly demonstrates a pandemic-driven acceleration of ongoing industry shifts. Retail Insights Retail & Consumer Goods Consumer packaged goods

In search of speed: A new way for retailers to organize

McKinsey

As global organizations seek to recast themselves for speed, the retail sector has been under significant pressure. Retail Insights Retail & Consumer Goods Retail environments

Retail supply-chain strategies for the holidays and beyond

McKinsey

How can retailers ensure strong sales this holiday season amid continuing supply-chain problems? Retail Insights Consumer packaged goods Supply chain managementTwo McKinsey experts share their insights.

Why retail outperformers are pulling ahead

McKinsey

Retailers’ relative performance in capital markets starkly demonstrates a pandemic-driven acceleration of ongoing industry shifts. Insights on Consumer Packaged Goods Retail & Consumer Goods Consumer packaged goods

The path forward for sustainability in European grocery retail

McKinsey

Retail Insights Retail & Consumer Goods Retail environments EuropeThough grocers have focused on product safety and hygiene during the pandemic, sustainability remains a key priority for consumers and grocery CEOs alike.

Crafting a fit-for-future retail operating model

McKinsey

Retailers must move beyond cost cutting to embrace a comprehensive transformation. Retail Insights Retail & Consumer Goods

Retail speaks: Seven imperatives for the industry

McKinsey

After a year like no other, the US retail industry faces a still-uncertain future. Our latest research highlights seven imperatives that will position retailers for success—regardless of what is next. Retail Insights Retail environments

Reprioritizing the employee experience in consumer-goods and retail companies

McKinsey

Retail Insights Retail & Consumer Goods Retail environments Women & LeadershipA successful recovery from the COVID-19 pandemic will require the consumer sector to restore programs aimed at workplace diversity and inclusion.

The diversity imperative in retail

McKinsey

Consumers are expecting more from brands than ever before, and the cost is high for retailers that don’t take action on racial equity, diversity, and inclusion. Retail Insights

Navigating the retail storm through supply chain agility

McKinsey

Given COVID-19’s acceleration of digital retail trends, we sat down with Shekar Natarajan from American Eagle Outfitters to discuss the company’s recent push toward digitization. Retail Insights Retail & Consumer Goods

The path forward for the US retail industry

McKinsey

What will it take for US retailers to succeed post-COVID-19? Retail InsightsThree McKinsey partners offer their views.

Closing the skills gap in retail with people analytics

McKinsey

Retailers that embrace people analytics are poised to streamline their onboarding process, retain strong employees, and ultimately maximize productivity. Retail Insights

Retail 114

The path forward for European grocery retailers

McKinsey

Now evolving consumer demands also require grocery retailers to adopt new strategies to increase performance and pursue growth. Retail Insights Consumer packaged goods Retail environments EuropeCOVID-19 changed the market in unprecedented ways in the past months.

How a Russian retailer is building a next-generation grocery business

McKinsey

Retail Insights Retail & Consumer Goods Retail environments Russia OperationsIn just one year, Pyaterochka experienced a fiftyfold increase in online-grocery demand. The spike was unexpected—but the company was ready. And its CEO is preparing for even more change ahead.

Retail 105

Shaping the workforce of the future in retail and consumer goods

McKinsey

Retail Insights Consumer packaged goods Retail environmentsForward-thinking companies are creating thoughtful guidelines for hybrid work environments, training employees in adaptability and resilience, and proactively reskilling their workforces.

Navigating the headwinds: The State of Grocery Retail 2022: Europe

McKinsey

Retailers must be prepared to take bold actions and keep investing in key areas such as online, new profit pools, analytics, sustainability, and people. Retail Insights Retail & Consumer Goods

The dos and don’ts of dynamic pricing in retail

McKinsey

Here’s a checklist for retailers. Marketing & Sales Insights Retail & Consumer Goods Retail environments PricingDynamic pricing doesn’t have to be extraordinarily complex, but it does have to be strategic and disciplined.

Rebooting retail: How technology will shape the future of retail

McKinsey

This new report outlines a future of UK retail where a third of all tasks are affected by technology. We highlight six essentials for retailers to navigate the transformation, meet consumer needs, and achieve up to six points of margin improvement to counteract inflationary headwinds.

A year like no other for European grocery retailers: The state of the industry post 2020

McKinsey

The coronavirus pandemic has reshaped the European grocery-retail landscape at unprecedented speed and scale. Retail Insights Retail & Consumer Goods Europe RetailFive major forces at the heart of this change came together and reinforced one another.

Reimagining stores for retail’s next normal

McKinsey

At some point, retail stores will reopen—but unless apparel and specialty retailers redefine the role of the store and revamp store operations, they will be ill prepared for the post-COVID-19 future. Retail Insights

Retail’s need for speed: Unlocking value in omnichannel delivery

McKinsey

Where should retailers keep up—and what are the value-creation opportunities in doing so? Retail Insights Consumer packaged goodsThe race to provide ever-faster omnichannel order fulfillment is on.

The next normal in retail: Charting a path forward

McKinsey

To succeed after COVID-19, retailers must assess their revenue management practices, operating models, digital capabilities, capital investments, and M&A strategies—then make bold moves to transform themselves. Retail Insights

Retail 106

How retailers are preparing for the post-coronavirus recovery

McKinsey

Survey findings suggest that retail executives expect a delayed rebound of traffic once stores reopen, a persistent increase in e-commerce penetration, and changes to store operating models and procedures. Retail Insights

Retail 110

A future of retail

Seth Godin Blog

What do traditional retailers own or control? When retailers move online, the things they used to own are either eliminated or transformed.

What food retailers should do during the coronavirus crisis

McKinsey

The food-retail industry plays a critical role in these uncertain times. Here are six actions food retailers should take to help their communities, their employees, and their business. Retail Insights

Retail 102

The state of grocery retail in India

McKinsey

Here’s what you need to know about the changing face of demand, dynamics and disruption in the sector, and the implications for retailers and consumer-packaged-goods players alike. Retail Insights Consumer packaged goods IndiaThe grocery market in India has evolved considerably in the past decade.

Digitization in automotive retail in 2021 and beyond

McKinsey

Automotive & Assembly Insights Automotive retailing EuropeExperts from EURODA and Google weigh in on what’s next for the automotive sector as the COVID-19 pandemic continues to accelerate digitization.

‘Retailers as experience designers’: Brian Solis on shopping in 2030

McKinsey

In the future, the most successful retailers will employ experts in video-game design and spatial computing, predicts Salesforce.com’s global innovation evangelist. Marketing & Sales Insights Retail environments Customer-Experience Design Innovation Customer experience & loyalty

Redefining value and affordability in retail’s next normal

McKinsey

Grocers, mass retailers, convenience stores, and drugstore chains will need to carefully refine their value strategies. Retail InsightsMost US consumers are worried about the economy.

The power—and pitfalls—of dynamic pricing for omnichannel retailers

McKinsey

Former Overstock.com executive Seth Moore clears up some common misconceptions about how dynamic pricing works in e-commerce and omnichannel retail. Marketing & Sales Insights Retail & Consumer Goods Outpatient care Analytics Marketing & Sales

Reviving grocery retail: Six imperatives

McKinsey

In the United States and Western Europe, many traditional grocery retailers are seeing their sales and margins fall—and things could get even worse. Retail InsightsHere’s how to reverse the trend.

How Gen Z and millennials are shaping the future of US retail

McKinsey

Here’s what retailers and brands can do about it. Retail InsightsAmerica’s youngest consumers are upending companies’ expectations.

The end of IT in retail?

McKinsey

Retailers who want to stay ahead of the pack and drive business results through technology innovation are rethinking the setup of their IT departments. Retail Insights

Rethinking procurement in retail

McKinsey

For retailers, procurement is no longer solely a matter of negotiating “A” brands. Retail InsightsPrivate labels and verticalization are trending. Advanced approaches and tools help get procurement in shape for the future.