How tech will revolutionize retail

McKinsey & Company

The retailer of the future will harness the power of data, quantum computing, artificial intelligence, and augmented reality, says serial entrepreneur and technology expert John Straw. Retail Insights High Tech & Internet Retail & Consumer Goods Digital

Why retail outperformers are pulling ahead

McKinsey & Company

Retailers’ relative performance in capital markets starkly demonstrates a pandemic-driven acceleration of ongoing industry shifts. Retail Insights Retail & Consumer Goods Consumer packaged goods

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Why retail outperformers are pulling ahead

McKinsey & Company

Retailers’ relative performance in capital markets starkly demonstrates a pandemic-driven acceleration of ongoing industry shifts. Insights on Consumer Packaged Goods Retail & Consumer Goods Consumer packaged goods

Shaping the workforce of the future in retail and consumer goods

McKinsey & Company

Retail Insights Consumer packaged goods Retail environmentsForward-thinking companies are creating thoughtful guidelines for hybrid work environments, training employees in adaptability and resilience, and proactively reskilling their workforces.

Reprioritizing the employee experience in consumer-goods and retail companies

McKinsey & Company

Retail Insights Retail & Consumer Goods Retail environments Women & LeadershipA successful recovery from the COVID-19 pandemic will require the consumer sector to restore programs aimed at workplace diversity and inclusion.

Crafting a fit-for-future retail operating model

McKinsey & Company

Retailers must move beyond cost cutting to embrace a comprehensive transformation. Retail Insights Retail & Consumer Goods

How a Russian retailer is building a next-generation grocery business

McKinsey & Company

Retail Insights Retail & Consumer Goods Retail environments Russia OperationsIn just one year, Pyaterochka experienced a fiftyfold increase in online-grocery demand. The spike was unexpected—but the company was ready. And its CEO is preparing for even more change ahead.

The path forward for sustainability in European grocery retail

McKinsey & Company

Retail Insights Retail & Consumer Goods Retail environments EuropeThough grocers have focused on product safety and hygiene during the pandemic, sustainability remains a key priority for consumers and grocery CEOs alike.

The power—and pitfalls—of dynamic pricing for omnichannel retailers

McKinsey & Company

Former Overstock.com executive Seth Moore clears up some common misconceptions about how dynamic pricing works in e-commerce and omnichannel retail. Marketing & Sales Insights Retail & Consumer Goods Outpatient care Analytics Marketing & Sales

The diversity imperative in retail

McKinsey & Company

Consumers are expecting more from brands than ever before, and the cost is high for retailers that don’t take action on racial equity, diversity, and inclusion. Retail Insights

A year like no other for European grocery retailers: The state of the industry post 2020

McKinsey & Company

The coronavirus pandemic has reshaped the European grocery-retail landscape at unprecedented speed and scale. Retail Insights Retail & Consumer Goods Europe RetailFive major forces at the heart of this change came together and reinforced one another.

Closing the skills gap in retail with people analytics

McKinsey

Retailers that embrace people analytics are poised to streamline their onboarding process, retain strong employees, and ultimately maximize productivity. Retail Insights

Retail 105

Retail speaks: Seven imperatives for the industry

McKinsey & Company

After a year like no other, the US retail industry faces a still-uncertain future. Our latest research highlights seven imperatives that will position retailers for success—regardless of what is next. Retail Insights Retail environments

The path forward for European grocery retailers

McKinsey & Company

Now evolving consumer demands also require grocery retailers to adopt new strategies to increase performance and pursue growth. Retail Insights Consumer packaged goods Retail environments EuropeCOVID-19 changed the market in unprecedented ways in the past months.

Navigating the retail storm through supply chain agility

McKinsey & Company

Given COVID-19’s acceleration of digital retail trends, we sat down with Shekar Natarajan from American Eagle Outfitters to discuss the company’s recent push toward digitization. Retail Insights Retail & Consumer Goods

The dos and don’ts of dynamic pricing in retail

McKinsey & Company

Here’s a checklist for retailers. Marketing & Sales Insights Retail & Consumer Goods Retail environments PricingDynamic pricing doesn’t have to be extraordinarily complex, but it does have to be strategic and disciplined.

Reimagining stores for retail’s next normal

McKinsey

At some point, retail stores will reopen—but unless apparel and specialty retailers redefine the role of the store and revamp store operations, they will be ill prepared for the post-COVID-19 future. Retail Insights

E-commerce is shifting how European grocery retailers seek profitable growth

McKinsey & Company

Winning online was a priority for growth in grocery retail even before the onset of the pandemic. Retail Insights Retail & Consumer Goods Retail environments Europe

Rebooting retail: How technology will shape the future of retail

McKinsey

This new report outlines a future of UK retail where a third of all tasks are affected by technology. We highlight six essentials for retailers to navigate the transformation, meet consumer needs, and achieve up to six points of margin improvement to counteract inflationary headwinds.

What B2C retail can teach consultants about sales

The Source

As shoppers have embraced the digital revolution—a revolution which has been accelerated significantly by the pandemic—brands and retailers have come under increased pressure to deliver compelling and cohesive customer experiences across both physical and digital channels.

B2C 56

Making banks from branch networks: Why financial services are still a good idea for postal carriers and retailers

McKinsey & Company

Postal carriers and retailers with vast distribution networks could leverage them and their deep customer relationships. Insights on Travel, Logistics & Infrastructure Retail banking Post & parcel services Corporate strategy

How retailers are preparing for the post-coronavirus recovery

McKinsey

Survey findings suggest that retail executives expect a delayed rebound of traffic once stores reopen, a persistent increase in e-commerce penetration, and changes to store operating models and procedures. Retail Insights

Retail 109

The path forward for the US retail industry

McKinsey

What will it take for US retailers to succeed post-COVID-19? Retail InsightsThree McKinsey partners offer their views.

‘Retailers as experience designers’: Brian Solis on shopping in 2030

McKinsey & Company

In the future, the most successful retailers will employ experts in video-game design and spatial computing, predicts Salesforce.com’s global innovation evangelist. Marketing & Sales Insights Retail environments Customer-Experience Design Innovation Customer experience & loyalty

What food retailers should do during the coronavirus crisis

McKinsey

The food-retail industry plays a critical role in these uncertain times. Here are six actions food retailers should take to help their communities, their employees, and their business. Retail Insights

The next normal in retail: Charting a path forward

McKinsey

To succeed after COVID-19, retailers must assess their revenue management practices, operating models, digital capabilities, capital investments, and M&A strategies—then make bold moves to transform themselves. Retail Insights

Digitization in automotive retail in 2021 and beyond

McKinsey & Company

Automotive & Assembly Insights Automotive retailing EuropeExperts from EURODA and Google weigh in on what’s next for the automotive sector as the COVID-19 pandemic continues to accelerate digitization.

Redefining value and affordability in retail’s next normal

McKinsey

Grocers, mass retailers, convenience stores, and drugstore chains will need to carefully refine their value strategies. Retail InsightsMost US consumers are worried about the economy.

Rethinking procurement in retail

McKinsey

For retailers, procurement is no longer solely a matter of negotiating “A” brands. Retail InsightsPrivate labels and verticalization are trending. Advanced approaches and tools help get procurement in shape for the future.

Reviving grocery retail: Six imperatives

McKinsey

In the United States and Western Europe, many traditional grocery retailers are seeing their sales and margins fall—and things could get even worse. Retail InsightsHere’s how to reverse the trend.

The end of IT in retail?

McKinsey

Retailers who want to stay ahead of the pack and drive business results through technology innovation are rethinking the setup of their IT departments. Retail Insights

Reshaping retail banking for the next normal

McKinsey

Retail banks have a prominent role to play in guiding the world toward economic recovery, while preserving the health of their organizations. Insights on Financial Services

Retail 103

Personalizing the customer experience: Driving differentiation in retail

McKinsey

An effective personalization operating model, featuring eight core elements, can help retailers and brands keep pace. Retail InsightsToday’s customers expect a personalized experience when they are shopping.

How Gen Z and millennials are shaping the future of US retail

McKinsey

Here’s what retailers and brands can do about it. Retail InsightsAmerica’s youngest consumers are upending companies’ expectations.

Supercharging retail sales through geospatial analytics

McKinsey

A retailer can now use geospatial analytics to understand the interactions between its online and offline channels. With these insights, it can create a higher-performing retail network. Retail Insights

Adapting to the next normal in retail: The customer experience imperative

McKinsey

Retailers will have to work hard to meet ever-evolving customer experience requirements in order to win and remain relevant. Retail InsightsThe COVID-19 crisis has led to dramatic shifts in consumer behavior.

Retail 101

What Robots Can Do for Retail

Harvard Business

Technology Retail & Consumer Goods Digital ArticleThey’ll help you identify what consumers didn’t purchase — but wanted to.

Five actions retail supply chains can take to navigate the coronavirus pandemic

McKinsey

Retail supply chains are grappling with the humanitarian impact of the outbreak, as well as new operational risks. Five actions can help retailers bring goods to communities and help employees. Retail Insights

Retail ghost town

McKinsey

The decline in the need for space in Australian traditional brick and mortar retail calls for a survival plan. Asia-Pacific

How AR Is Redefining Retail in the Pandemic

Harvard Business

” Technology Retail & Consumer Goods Digital ArticleA closer look at augmented reality and the “digital lipstick effect.”