INDUSTRY INSIGHTS YOUR PEERS ARE READING
According to the 2014 Temkin Experience Ratings, wireless carriers rank in the middle of the pack with respect to the customer experiences they deliver, ahead of industries such as hotels and Internet service providers. MORE
Phone operators to wireless. Happy Labor Day! Here's the question of the day, on this Labor Day weekend: Will a robotic economy do away with human work? That's what Barron's suggests in its pay-walled editorial commentary: The End of Labor? The message is clear, although it’s delivered by a voice that sounds almost as mechanical as the process it describes: “Automation is inevitable. It’s a tool to produce abundance for little effort. MORE
Advances in sensors, wireless networking, voice recognition and design prototyping are enabling us to build the smart retail robots that can autonomously navigate through stores, help communicate with customers to understand what they need and locate it quickly. MORE
Combining the second-largest wireless carrier with the fourth-biggest entertainment company — one whose impressive assets include HBO and CNN — is likely to create an unassailable mobile-entertainment business. By owning Time Warner, AT&T can get content to keep customers on its mobile channels for less; in addition, Time Warner’s content will help differentiate AT&T’s wireless service. MORE
Internet of Business reports that farmers in the state of Victoria have been promised $15 million to help them deploy robotics, wireless networks, sensors, and analytic solutions to take advantage of the enormous potential of connected technologies. MORE
The scale connects without the need for a home wireless network and requires no set-up beyond the insertion of a battery, making the program more accessible for elderly or low-income participants who may not be tech-savvy. Eric Frommelt/Getty Images. Diabetes is one of the most pervasive and expensive chronic diseases: It affects an estimated 30.3 million people in the United States and costs a staggering $245 billion per year to treat. In addition there are 84.1 MORE
The above may take a few years longer than trucks, just as fiber or wireless to homes (the last mile) was once the telecommunication problem. Don''t worry taxi drivers, this is only a test: Self-driving cars to hit German Autobahn. MORE
Rather than windowless work stations commonly found in call centers, the Airbnb Call Center is designed to be an open space with access to natural light and views of the surroundings while replacing desks and phones with long couches, standing desks and wireless technology. Wong/Unsplash. MORE
I’m sitting in the hotel bar, and they don’t have wireless. At $250/night, wireless shouldn’t be that hard. Let’s not mention the fact that, if I was REALLY that cool, I’d be able to figure out how to use my crackberry as a laptop wireless connection. I’m officially insane. MORE
On Thursday morning, Tesla owners woke up to discover that their vehicles can wirelessly download the new autopilot feature as a software update. My estimate of 2020 for fully autonomous cars on the roads, that most laughed at a few years ago when I made the prediction, is starting to look laughable in the other direction. Please consider Tesla Adds High-Speed Autonomous Driving to Its Bag of Tricks. MORE
Telehealth involves using technologies such as videoconferencing, electronic monitoring, and wireless communications to address the health needs of patients. Over the last several years there has been an increase in the number of outpatient visits at hospitals throughout the U.S. MORE
For example, using a small wireless device plugged into a car’s diagnostic port, some companies now allow consumers to pay for car insurance on a per-mile basis, making it economical for low-frequency drivers to be fully insured without subsidizing customers who drive more. Russ Widstrand/Getty Images. As technology transforms our economy, one trend is getting more and more attention: the prospect that it will increasingly automate the work that we human beings do. MORE
Customer Experience Customer Loyalty Customer Service Customer Strategy Emerging Trends Extreme Trust customerstrategy loyalty wirelessOne of the most infuriating things for customers is when they are hit with hidden or unexpected fees. MORE
Altman Vilandrie is a boutique management consulting firm that focuses pretty exclusively on telecom, media and tech (TMT), so it does a lot of work with internet service providers, wireless providers, mobile manufacturers, and also a lot of work in the online advertising and media side of things as well. Dennis is an ex- Altman Vilandrie consultant who made a jump from consulting into the tech start-up scene. MORE
When people sign up for Omada’s offering, they receive a wireless, digital bathroom scale, pedometer, resistance band, and tape measure. The U.S. healthcare system is undergoing a disruptive transformation as it shifts toward a value-based model that makes providers more accountable to their patients and payors. MORE
SEPTEMBER 21, 2018
internet software & services, semiconductors, wireless telecommunication services); and Materials (e.g., Jason Jaroslav Cook Creative/Getty Images. MORE
For one firm I worked for, I came up with “standard” framework approach for doing business plan analyses for municipal wireless deployments. My team also created an approach for doing wireless spectrum valuation. MORE
When a customer shows up at their website then, searching for a new feature like eprinting or getting their wireless to work, it''s both an opportunity and warning sign. The traveling salesman, the carnival barker and the old-time businessman can hit and run. MORE
Now, of course, if wireless signal can reach you, you're now in the middle of everywhere, aren't you If the railroad didn't make it to your town, or if the highway didn't have an exit, or if you were somehow off the beaten path, we wrote you off. Your town was in the middle of nowhere. MORE
By: Jeannie Shea. Password security is more important than ever before. Bleeding Heart flowers. MORE
wireless carrier, Verizon Wireless. Corporations are scrambling to raise cash to complete buyouts or simply because they can. Barron''s reports September Sees Record $217 Bln Corporate Bond Issuance. September isn’t completely finished just yet and it’s already produced a record $217 billion in U.S. corporate bond issuance, an 18% bump from the previous single-month record, according to Janney Montgomery Scott. MORE
The iPhone roared into the marketplace 10 years ago today, and overwhelmed the wireless world. Wireless is the same, but without the cat. Regulators would now decide how spectrum would be used, what technologies were permissible, and approve — or reject — the wireless services, networks, applications, and business models that might be introduced. Wireless rights became more flexible, ceding spectrum management to the market. MORE
Using data from Twitter (where one of us works), we designed an experiment to study customer service interactions in two industries that generate a significant number of customer service complaints: airlines and wireless carriers. We identified more than 400,000 customer service-related tweets sent to the top five major airlines (American, Delta, JetBlue, Southwest, and United) and top four wireless carriers (AT&T, Sprint, T-Mobile, Verizon) in the U.S. MORE
Drone delivery is coming, and faster than most think. Time Magazine disagrees. MORE
Since 2011, General Electric has publicly stated it would spend more than $1 billion on developing sensors, wireless devices, and related software to install on its aircraft engines, power turbines, locomotive trains and other machinery. MORE
Americans today stand on the brink of next-generation wired and wireless networks that will offer speeds as much as 20 times faster than today’s best connections, making possible new applications and even new industries. And it called for radical reform of programs to close the digital divide, resulting in a complete overhaul of services that once subsidized telephone service for poor and rural Americans but which now support wired and wireless internet. MORE
The province is famous as the site for the 1 st transatlantic wireless communication; the 1 st transatlantic flight; the 1 st responders to the Titanic’s distress signal – an event which occurred about 500 miles off their coastline. MORE
Among its clients are AT&T, T-Mobile, Verizon, Sprint and some 450 wireless network providers around the world. Possessing the keys also sidesteps the need to get a warrant or a wiretap, while leaving no trace on the wireless provider’s network that the communications were intercepted. The moment the master key set is generated by Gemalto or another personalization company, but before it is sent to the wireless carrier, is the most vulnerable moment for interception. MORE
In a wide-ranging interview, Tim Armstrong, the CEO of Oath, which owns AOL, Yahoo, the Huffington Post, and other properties, discusses the future of digital advertising and marketing and the business case for a wireless giant like Verizon investing heavily in content. MORE
A McKinsey report estimated that reducing churn could increase earnings of a typical US wireless carrier by as much as 9.9 ” During their research, Gupta and Lemmens applied this method of more precise customer targeting to a major US wireless carrier—a company not identified in the study. ” Gupta and Lemmens also used projections to show that Verizon Wireless, the largest wireless provider in the United States with 111.3 MORE
The company started making handheld wireless devices in 1999 and gained substantial market share in the initial smart phone market prior to the release of the iPhone in 2007. (Source: Flickr ). Below we provide a selection of sample consulting case questions. MORE
As you can see, one of the main things is to keep my phone charged up – but one after the other: Wireless presenter. Bluetooth mouse: I’d prefer a cable mouse, but with only two USB ports on my laptop, wireless is the way to go. Consultants are a truly mobile workforce. MORE
And while there are a variety of reasons that customers disconnect from wireless providers in particular - dissatisfaction with the quality of service, cost, poor customer support - the use of customer data and analytics is providing decision-makers with new ways to identify potential triggers for churn and opportunities to strengthen customer relationships. One of the biggest challenges that telecom industry executives face is customer churn. MORE
As you can see, one of the main things is to keep my phone charged up – but one after the other: Wireless presenter. Bluetooth mouse: I’d prefer a cable mouse, but with only two USB ports on my laptop, wireless is the way to go. Consultants are a truly mobile workforce. MORE
While I was very much interested in our discussion, which focused on key trends and challenges facing executives for wireless carriers in North America and other parts of the world, it was the latter part of our conversation that really caught my attention. MORE
In the online realm, Amazon’s experiment with its Echo wireless speaker technology – also known as Alexa – has the potential to turn the cumbersome online checkout process on its head. MORE
> > Sent from my BlackBerry Wireless Device. > skip to main | skip to sidebar. Thursday, February 14, 2013. Email Listserv Privileges Gone Awry. Who remembers this? The best example EVER of what happens when someone accidently sends an email intended for one office to an entire worldwide management consulting firm (of 20,000+ employees). Names have been redacted to prevent major embarrassment. THE EMAIL. > > From: XXXXXXX. > > To: XXXXXXXXXX , All Users. > MORE
By the awards listed above, T-Mobile must be doing at least something right, and in fact has been stirring things up in the wireless telecommunications business for the past couple of years, positioning itself to overtake one of them to become the third largest carrier in the nation. T-Mobile’s history can be traced all the way back to the 1994 establishment of VoiceStream Wireless PCS as a subsidiary of Western Wireless Corporation. MORE
With plans already in progress to provide internet service via low-latency, low-Earth-orbit satellites; 5G and beyond wireless technologies; and almost-unlimited cloud storage, the hyper-connected world is fast approaching. In addition to the digital tools entering the workplace now, several technologies and trends on the horizon have the potential to further transform the way we work and interact with others. Artificial intelligence. MORE
Avoid the usual temptations and your big bet on Verizon Wireless might be a big win MORE
we do tend to encounter a slower pace with our free wireless internet," has completely misunderstood how to think about the free internet they offer. MORE
Additionally, last week''s announcement from Google that it''s working with AT&T, Verizon Wireless, and T-Mobile to pre-install Google Wallet on all of the providers'' Android phones, further positions mobile pay as on the verge of going mainstream. When Apple revealed its Apple Pay last September, CEO Tim Cook said the mobile payment service "will forever change the way we buy." And during last week''s earnings call, Cook called 2015, "the year of Apple Pay." MORE
Wireless Related Topics The Crazy Lives of Consultants
OCTOBER 11, 2007
I’m sitting in the hotel bar, and they don’t have wireless. At $250/night, wireless shouldn’t be that hard. Let’s not mention the fact that, if I was REALLY that cool, I’d be able to figure out how to use my crackberry as a laptop wireless connection. I’m officially insane.
Steve Shu Consulting
JUNE 25, 2017
For one firm I worked for, I came up with “standard” framework approach for doing business plan analyses for municipal wireless deployments. My team also created an approach for doing wireless spectrum valuation.
1 to 1
JULY 5, 2016
Customer Experience Customer Loyalty Customer Service Customer Strategy Emerging Trends Extreme Trust customerstrategy loyalty wirelessOne of the most infuriating things for customers is when they are hit with hidden or unexpected fees.
Strategy+Business
OCTOBER 29, 2013
Avoid the usual temptations and your big bet on Verizon Wireless might be a big win
Strategy+Business
JUNE 12, 2018
In a wide-ranging interview, Tim Armstrong, the CEO of Oath, which owns AOL, Yahoo, the Huffington Post, and other properties, discusses the future of digital advertising and marketing and the business case for a wireless giant like Verizon investing heavily in content.
Seth Godin Blog
MAY 14, 2017
Now, of course, if wireless signal can reach you, you're now in the middle of everywhere, aren't you If the railroad didn't make it to your town, or if the highway didn't have an exit, or if you were somehow off the beaten path, we wrote you off. Your town was in the middle of nowhere.
BCG
AUGUST 10, 2016
Cheaper mobile handsets, the spread of wireless data networks, and evolving consumer behaviors and preferences will all drive rural penetration and usage. Focus Wednesday, August 10, 2016.
1 to 1
JULY 15, 2014
According to the 2014 Temkin Experience Ratings, wireless carriers rank in the middle of the pack with respect to the customer experiences they deliver, ahead of industries such as hotels and Internet service providers.
The Crazy Lives of Consultants
FEBRUARY 14, 2013
> > Sent from my BlackBerry Wireless Device. > skip to main | skip to sidebar. Thursday, February 14, 2013. Email Listserv Privileges Gone Awry. Who remembers this? The best example EVER of what happens when someone accidently sends an email intended for one office to an entire worldwide management consulting firm (of 20,000+ employees). Names have been redacted to prevent major embarrassment. THE EMAIL. > > From: XXXXXXX. > > To: XXXXXXXXXX , All Users. >
Harvard Business
JANUARY 16, 2018
Using data from Twitter (where one of us works), we designed an experiment to study customer service interactions in two industries that generate a significant number of customer service complaints: airlines and wireless carriers. We identified more than 400,000 customer service-related tweets sent to the top five major airlines (American, Delta, JetBlue, Southwest, and United) and top four wireless carriers (AT&T, Sprint, T-Mobile, Verizon) in the U.S.
MishTalk
FEBRUARY 19, 2015
Among its clients are AT&T, T-Mobile, Verizon, Sprint and some 450 wireless network providers around the world. Possessing the keys also sidesteps the need to get a warrant or a wiretap, while leaving no trace on the wireless provider’s network that the communications were intercepted. The moment the master key set is generated by Gemalto or another personalization company, but before it is sent to the wireless carrier, is the most vulnerable moment for interception.
Tom Spencer
DECEMBER 1, 2018
Telehealth involves using technologies such as videoconferencing, electronic monitoring, and wireless communications to address the health needs of patients. Over the last several years there has been an increase in the number of outpatient visits at hospitals throughout the U.S.
Killer Consultant
JULY 7, 2012
As you can see, one of the main things is to keep my phone charged up – but one after the other: Wireless presenter. Bluetooth mouse: I’d prefer a cable mouse, but with only two USB ports on my laptop, wireless is the way to go. Consultants are a truly mobile workforce.
1 to 1
MARCH 2, 2015
Additionally, last week''s announcement from Google that it''s working with AT&T, Verizon Wireless, and T-Mobile to pre-install Google Wallet on all of the providers'' Android phones, further positions mobile pay as on the verge of going mainstream. When Apple revealed its Apple Pay last September, CEO Tim Cook said the mobile payment service "will forever change the way we buy." And during last week''s earnings call, Cook called 2015, "the year of Apple Pay."
1 to 1
MAY 13, 2014
While I was very much interested in our discussion, which focused on key trends and challenges facing executives for wireless carriers in North America and other parts of the world, it was the latter part of our conversation that really caught my attention.
1 to 1
JANUARY 7, 2014
Over the past weekend, I stumbled across an article about how AT&T is offering T-Mobile customers up to $450 in incentives to switch wireless providers.
Harvard Business
JUNE 16, 2016
Since 2011, General Electric has publicly stated it would spend more than $1 billion on developing sensors, wireless devices, and related software to install on its aircraft engines, power turbines, locomotive trains and other machinery.
Tom Spencer
JUNE 2, 2018
Internet of Business reports that farmers in the state of Victoria have been promised $15 million to help them deploy robotics, wireless networks, sensors, and analytic solutions to take advantage of the enormous potential of connected technologies.
MishTalk
SEPTEMBER 6, 2015
Phone operators to wireless. Happy Labor Day! Here's the question of the day, on this Labor Day weekend: Will a robotic economy do away with human work? That's what Barron's suggests in its pay-walled editorial commentary: The End of Labor? The message is clear, although it’s delivered by a voice that sounds almost as mechanical as the process it describes: “Automation is inevitable. It’s a tool to produce abundance for little effort.
Harvard Business
OCTOBER 28, 2016
Combining the second-largest wireless carrier with the fourth-biggest entertainment company — one whose impressive assets include HBO and CNN — is likely to create an unassailable mobile-entertainment business. By owning Time Warner, AT&T can get content to keep customers on its mobile channels for less; in addition, Time Warner’s content will help differentiate AT&T’s wireless service.
1 to 1
JUNE 30, 2015
And while there are a variety of reasons that customers disconnect from wireless providers in particular - dissatisfaction with the quality of service, cost, poor customer support - the use of customer data and analytics is providing decision-makers with new ways to identify potential triggers for churn and opportunities to strengthen customer relationships. One of the biggest challenges that telecom industry executives face is customer churn.
Confessions of a Consultant
NOVEMBER 26, 2017
The province is famous as the site for the 1 st transatlantic wireless communication; the 1 st transatlantic flight; the 1 st responders to the Titanic’s distress signal – an event which occurred about 500 miles off their coastline.
Women in Consulting
MAY 8, 2014
By: Jeannie Shea. Password security is more important than ever before. Bleeding Heart flowers.
Seth Godin Blog
JANUARY 15, 2014
we do tend to encounter a slower pace with our free wireless internet," has completely misunderstood how to think about the free internet they offer.
Killer Consultant
JULY 7, 2012
As you can see, one of the main things is to keep my phone charged up – but one after the other: Wireless presenter. Bluetooth mouse: I’d prefer a cable mouse, but with only two USB ports on my laptop, wireless is the way to go. Consultants are a truly mobile workforce.
MishTalk
SEPTEMBER 30, 2013
wireless carrier, Verizon Wireless. Corporations are scrambling to raise cash to complete buyouts or simply because they can. Barron''s reports September Sees Record $217 Bln Corporate Bond Issuance. September isn’t completely finished just yet and it’s already produced a record $217 billion in U.S. corporate bond issuance, an 18% bump from the previous single-month record, according to Janney Montgomery Scott.
Harvard Business
JUNE 29, 2017
The iPhone roared into the marketplace 10 years ago today, and overwhelmed the wireless world. Wireless is the same, but without the cat. Regulators would now decide how spectrum would be used, what technologies were permissible, and approve — or reject — the wireless services, networks, applications, and business models that might be introduced. Wireless rights became more flexible, ceding spectrum management to the market.
MishTalk
OCTOBER 29, 2014
Advances in sensors, wireless networking, voice recognition and design prototyping are enabling us to build the smart retail robots that can autonomously navigate through stores, help communicate with customers to understand what they need and locate it quickly.
Harvard Business
MAY 3, 2016
A McKinsey report estimated that reducing churn could increase earnings of a typical US wireless carrier by as much as 9.9 ” During their research, Gupta and Lemmens applied this method of more precise customer targeting to a major US wireless carrier—a company not identified in the study. ” Gupta and Lemmens also used projections to show that Verizon Wireless, the largest wireless provider in the United States with 111.3
Harvard Business
OCTOBER 14, 2016
Americans today stand on the brink of next-generation wired and wireless networks that will offer speeds as much as 20 times faster than today’s best connections, making possible new applications and even new industries. And it called for radical reform of programs to close the digital divide, resulting in a complete overhaul of services that once subsidized telephone service for poor and rural Americans but which now support wired and wireless internet.
Tom Spencer
JULY 2, 2015
The company started making handheld wireless devices in 1999 and gained substantial market share in the initial smart phone market prior to the release of the iPhone in 2007. (Source: Flickr ). Below we provide a selection of sample consulting case questions.
MishTalk
OCTOBER 15, 2015
On Thursday morning, Tesla owners woke up to discover that their vehicles can wirelessly download the new autopilot feature as a software update. My estimate of 2020 for fully autonomous cars on the roads, that most laughed at a few years ago when I made the prediction, is starting to look laughable in the other direction. Please consider Tesla Adds High-Speed Autonomous Driving to Its Bag of Tricks.
Harvard Business
SEPTEMBER 3, 2018
Rather than windowless work stations commonly found in call centers, the Airbnb Call Center is designed to be an open space with access to natural light and views of the surroundings while replacing desks and phones with long couches, standing desks and wireless technology. Wong/Unsplash.
Seth Godin Blog
APRIL 11, 2014
When a customer shows up at their website then, searching for a new feature like eprinting or getting their wireless to work, it''s both an opportunity and warning sign. The traveling salesman, the carnival barker and the old-time businessman can hit and run.
Management Consulted
JANUARY 22, 2015
Altman Vilandrie is a boutique management consulting firm that focuses pretty exclusively on telecom, media and tech (TMT), so it does a lot of work with internet service providers, wireless providers, mobile manufacturers, and also a lot of work in the online advertising and media side of things as well. Dennis is an ex- Altman Vilandrie consultant who made a jump from consulting into the tech start-up scene.
Harvard Business
SEPTEMBER 21, 2018
internet software & services, semiconductors, wireless telecommunication services); and Materials (e.g., Jason Jaroslav Cook Creative/Getty Images.
MishTalk
NOVEMBER 29, 2015
Drone delivery is coming, and faster than most think. Time Magazine disagrees.
Harvard Business
NOVEMBER 1, 2017
The scale connects without the need for a home wireless network and requires no set-up beyond the insertion of a battery, making the program more accessible for elderly or low-income participants who may not be tech-savvy. Eric Frommelt/Getty Images. Diabetes is one of the most pervasive and expensive chronic diseases: It affects an estimated 30.3 million people in the United States and costs a staggering $245 billion per year to treat. In addition there are 84.1
Harvard Business
JULY 19, 2017
With plans already in progress to provide internet service via low-latency, low-Earth-orbit satellites; 5G and beyond wireless technologies; and almost-unlimited cloud storage, the hyper-connected world is fast approaching. In addition to the digital tools entering the workplace now, several technologies and trends on the horizon have the potential to further transform the way we work and interact with others. Artificial intelligence.
Harvard Business
JULY 7, 2016
In the online realm, Amazon’s experiment with its Echo wireless speaker technology – also known as Alexa – has the potential to turn the cumbersome online checkout process on its head.
Harvard Business
DECEMBER 16, 2016
When people sign up for Omada’s offering, they receive a wireless, digital bathroom scale, pedometer, resistance band, and tape measure. The U.S. healthcare system is undergoing a disruptive transformation as it shifts toward a value-based model that makes providers more accountable to their patients and payors.
Harvard Business
AUGUST 21, 2018
For example, using a small wireless device plugged into a car’s diagnostic port, some companies now allow consumers to pay for car insurance on a per-mile basis, making it economical for low-frequency drivers to be fully insured without subsidizing customers who drive more. Russ Widstrand/Getty Images. As technology transforms our economy, one trend is getting more and more attention: the prospect that it will increasingly automate the work that we human beings do.
MishTalk
JANUARY 26, 2015
The above may take a few years longer than trucks, just as fiber or wireless to homes (the last mile) was once the telecommunication problem. Don''t worry taxi drivers, this is only a test: Self-driving cars to hit German Autobahn.
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