Expert insights. Personalized for you.
According to the 2014 Temkin Experience Ratings, wireless carriers rank in the middle of the pack with respect to the customer experiences they deliver, ahead of industries such as hotels and Internet service providers. MORE
Phone operators to wireless. Happy Labor Day! Here's the question of the day, on this Labor Day weekend: Will a robotic economy do away with human work? That's what Barron's suggests in its pay-walled editorial commentary: The End of Labor? The message is clear, although it’s delivered by a voice that sounds almost as mechanical as the process it describes: “Automation is inevitable. It’s a tool to produce abundance for little effort. MORE
Advances in sensors, wireless networking, voice recognition and design prototyping are enabling us to build the smart retail robots that can autonomously navigate through stores, help communicate with customers to understand what they need and locate it quickly. MORE
Combining the second-largest wireless carrier with the fourth-biggest entertainment company — one whose impressive assets include HBO and CNN — is likely to create an unassailable mobile-entertainment business. By owning Time Warner, AT&T can get content to keep customers on its mobile channels for less; in addition, Time Warner’s content will help differentiate AT&T’s wireless service. MORE
Internet of Business reports that farmers in the state of Victoria have been promised $15 million to help them deploy robotics, wireless networks, sensors, and analytic solutions to take advantage of the enormous potential of connected technologies. MORE
I’m sitting in the hotel bar, and they don’t have wireless. At $250/night, wireless shouldn’t be that hard. Let’s not mention the fact that, if I was REALLY that cool, I’d be able to figure out how to use my crackberry as a laptop wireless connection. I’m officially insane. MORE
The transition to a 5G world is far more complex and uncertain than the shifts to previous generations of wireless technology. Five key principles will help telco CEOs better prepare for the challenges that lie ahead. Telecommunications Insights MORE
On Thursday morning, Tesla owners woke up to discover that their vehicles can wirelessly download the new autopilot feature as a software update. My estimate of 2020 for fully autonomous cars on the roads, that most laughed at a few years ago when I made the prediction, is starting to look laughable in the other direction. Please consider Tesla Adds High-Speed Autonomous Driving to Its Bag of Tricks. MORE
Telehealth involves using technologies such as videoconferencing, electronic monitoring, and wireless communications to address the health needs of patients. Over the last several years there has been an increase in the number of outpatient visits at hospitals throughout the U.S. MORE
Customer Experience Customer Loyalty Customer Service Customer Strategy Emerging Trends Extreme Trust customerstrategy loyalty wirelessOne of the most infuriating things for customers is when they are hit with hidden or unexpected fees. MORE
A leader at the forefront of wireless electricity explains why cars are going electric, electric is going wireless, and the mobility ecosystem is headed for major change. Automotive & Assembly Insights MORE
For one firm I worked for, I came up with “standard” framework approach for doing business plan analyses for municipal wireless deployments. My team also created an approach for doing wireless spectrum valuation. MORE
When a customer shows up at their website then, searching for a new feature like eprinting or getting their wireless to work, it''s both an opportunity and warning sign. The traveling salesman, the carnival barker and the old-time businessman can hit and run. MORE
Now, of course, if wireless signal can reach you, you're now in the middle of everywhere, aren't you If the railroad didn't make it to your town, or if the highway didn't have an exit, or if you were somehow off the beaten path, we wrote you off. Your town was in the middle of nowhere. MORE
By: Jeannie Shea. Password security is more important than ever before. Bleeding Heart flowers. MORE
wireless carrier, Verizon Wireless. Corporations are scrambling to raise cash to complete buyouts or simply because they can. Barron''s reports September Sees Record $217 Bln Corporate Bond Issuance. September isn’t completely finished just yet and it’s already produced a record $217 billion in U.S. corporate bond issuance, an 18% bump from the previous single-month record, according to Janney Montgomery Scott. MORE
The iPhone roared into the marketplace 10 years ago today, and overwhelmed the wireless world. Wireless is the same, but without the cat. Regulators would now decide how spectrum would be used, what technologies were permissible, and approve — or reject — the wireless services, networks, applications, and business models that might be introduced. Wireless rights became more flexible, ceding spectrum management to the market. MORE
Using data from Twitter (where one of us works), we designed an experiment to study customer service interactions in two industries that generate a significant number of customer service complaints: airlines and wireless carriers. We identified more than 400,000 customer service-related tweets sent to the top five major airlines (American, Delta, JetBlue, Southwest, and United) and top four wireless carriers (AT&T, Sprint, T-Mobile, Verizon) in the U.S. MORE
Since 2011, General Electric has publicly stated it would spend more than $1 billion on developing sensors, wireless devices, and related software to install on its aircraft engines, power turbines, locomotive trains and other machinery. MORE
The province is famous as the site for the 1 st transatlantic wireless communication; the 1 st transatlantic flight; the 1 st responders to the Titanic’s distress signal – an event which occurred about 500 miles off their coastline. MORE
Among its clients are AT&T, T-Mobile, Verizon, Sprint and some 450 wireless network providers around the world. Possessing the keys also sidesteps the need to get a warrant or a wiretap, while leaving no trace on the wireless provider’s network that the communications were intercepted. The moment the master key set is generated by Gemalto or another personalization company, but before it is sent to the wireless carrier, is the most vulnerable moment for interception. MORE
In a wide-ranging interview, Tim Armstrong, the CEO of Oath, which owns AOL, Yahoo, the Huffington Post, and other properties, discusses the future of digital advertising and marketing and the business case for a wireless giant like Verizon investing heavily in content. MORE
The company started making handheld wireless devices in 1999 and gained substantial market share in the initial smart phone market prior to the release of the iPhone in 2007. (Source: Flickr ). Below we provide a selection of sample consulting case questions. MORE
A McKinsey report estimated that reducing churn could increase earnings of a typical US wireless carrier by as much as 9.9 ” During their research, Gupta and Lemmens applied this method of more precise customer targeting to a major US wireless carrier—a company not identified in the study. ” Gupta and Lemmens also used projections to show that Verizon Wireless, the largest wireless provider in the United States with 111.3 MORE
As you can see, one of the main things is to keep my phone charged up – but one after the other: Wireless presenter. Bluetooth mouse: I’d prefer a cable mouse, but with only two USB ports on my laptop, wireless is the way to go. Consultants are a truly mobile workforce. MORE
And while there are a variety of reasons that customers disconnect from wireless providers in particular - dissatisfaction with the quality of service, cost, poor customer support - the use of customer data and analytics is providing decision-makers with new ways to identify potential triggers for churn and opportunities to strengthen customer relationships. One of the biggest challenges that telecom industry executives face is customer churn. MORE
As you can see, one of the main things is to keep my phone charged up – but one after the other: Wireless presenter. Bluetooth mouse: I’d prefer a cable mouse, but with only two USB ports on my laptop, wireless is the way to go. Consultants are a truly mobile workforce. MORE
While I was very much interested in our discussion, which focused on key trends and challenges facing executives for wireless carriers in North America and other parts of the world, it was the latter part of our conversation that really caught my attention. MORE
> > Sent from my BlackBerry Wireless Device. > skip to main | skip to sidebar. Thursday, February 14, 2013. Email Listserv Privileges Gone Awry. Who remembers this? The best example EVER of what happens when someone accidently sends an email intended for one office to an entire worldwide management consulting firm (of 20,000+ employees). Names have been redacted to prevent major embarrassment. THE EMAIL. > > From: XXXXXXX. > > To: XXXXXXXXXX , All Users. > MORE
By the awards listed above, T-Mobile must be doing at least something right, and in fact has been stirring things up in the wireless telecommunications business for the past couple of years, positioning itself to overtake one of them to become the third largest carrier in the nation. T-Mobile’s history can be traced all the way back to the 1994 establishment of VoiceStream Wireless PCS as a subsidiary of Western Wireless Corporation. MORE
Avoid the usual temptations and your big bet on Verizon Wireless might be a big win MORE
we do tend to encounter a slower pace with our free wireless internet," has completely misunderstood how to think about the free internet they offer. MORE
Additionally, last week''s announcement from Google that it''s working with AT&T, Verizon Wireless, and T-Mobile to pre-install Google Wallet on all of the providers'' Android phones, further positions mobile pay as on the verge of going mainstream. When Apple revealed its Apple Pay last September, CEO Tim Cook said the mobile payment service "will forever change the way we buy." And during last week''s earnings call, Cook called 2015, "the year of Apple Pay." MORE
Be Vigilant Against Wireless Hacks. In the modern world, your data is more valuable than your device. If you lose your iPhone or laptop, you can replace them within 24 hours. If you lose your data, you may never get it back. MORE
Wireless Related Topics The Crazy Lives of Consultants
OCTOBER 11, 2007
I’m sitting in the hotel bar, and they don’t have wireless. At $250/night, wireless shouldn’t be that hard. Let’s not mention the fact that, if I was REALLY that cool, I’d be able to figure out how to use my crackberry as a laptop wireless connection. I’m officially insane.
McKinsey
MARCH 12, 2019
A leader at the forefront of wireless electricity explains why cars are going electric, electric is going wireless, and the mobility ecosystem is headed for major change. Automotive & Assembly Insights
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
1 to 1
JULY 5, 2016
Customer Experience Customer Loyalty Customer Service Customer Strategy Emerging Trends Extreme Trust customerstrategy loyalty wirelessOne of the most infuriating things for customers is when they are hit with hidden or unexpected fees.
McKinsey
FEBRUARY 20, 2019
The transition to a 5G world is far more complex and uncertain than the shifts to previous generations of wireless technology. Five key principles will help telco CEOs better prepare for the challenges that lie ahead. Telecommunications Insights
Strategy+Business
OCTOBER 29, 2013
Avoid the usual temptations and your big bet on Verizon Wireless might be a big win
Steve Shu Consulting
JUNE 25, 2017
For one firm I worked for, I came up with “standard” framework approach for doing business plan analyses for municipal wireless deployments. My team also created an approach for doing wireless spectrum valuation.
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Seth Godin Blog
MAY 14, 2017
Now, of course, if wireless signal can reach you, you're now in the middle of everywhere, aren't you If the railroad didn't make it to your town, or if the highway didn't have an exit, or if you were somehow off the beaten path, we wrote you off. Your town was in the middle of nowhere.
BCG
AUGUST 10, 2016
Cheaper mobile handsets, the spread of wireless data networks, and evolving consumer behaviors and preferences will all drive rural penetration and usage. Focus Wednesday, August 10, 2016.
1 to 1
JULY 15, 2014
According to the 2014 Temkin Experience Ratings, wireless carriers rank in the middle of the pack with respect to the customer experiences they deliver, ahead of industries such as hotels and Internet service providers.
Management Consulted
MAY 21, 2015
By the awards listed above, T-Mobile must be doing at least something right, and in fact has been stirring things up in the wireless telecommunications business for the past couple of years, positioning itself to overtake one of them to become the third largest carrier in the nation. T-Mobile’s history can be traced all the way back to the 1994 establishment of VoiceStream Wireless PCS as a subsidiary of Western Wireless Corporation.
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Tom Spencer
FEBRUARY 29, 2020
Be Vigilant Against Wireless Hacks. In the modern world, your data is more valuable than your device. If you lose your iPhone or laptop, you can replace them within 24 hours. If you lose your data, you may never get it back.
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1 to 1
MARCH 2, 2015
Additionally, last week''s announcement from Google that it''s working with AT&T, Verizon Wireless, and T-Mobile to pre-install Google Wallet on all of the providers'' Android phones, further positions mobile pay as on the verge of going mainstream. When Apple revealed its Apple Pay last September, CEO Tim Cook said the mobile payment service "will forever change the way we buy." And during last week''s earnings call, Cook called 2015, "the year of Apple Pay."
1 to 1
MAY 13, 2014
While I was very much interested in our discussion, which focused on key trends and challenges facing executives for wireless carriers in North America and other parts of the world, it was the latter part of our conversation that really caught my attention.
1 to 1
JANUARY 7, 2014
Over the past weekend, I stumbled across an article about how AT&T is offering T-Mobile customers up to $450 in incentives to switch wireless providers.
The Crazy Lives of Consultants
FEBRUARY 14, 2013
> > Sent from my BlackBerry Wireless Device. > skip to main | skip to sidebar. Thursday, February 14, 2013. Email Listserv Privileges Gone Awry. Who remembers this? The best example EVER of what happens when someone accidently sends an email intended for one office to an entire worldwide management consulting firm (of 20,000+ employees). Names have been redacted to prevent major embarrassment. THE EMAIL. > > From: XXXXXXX. > > To: XXXXXXXXXX , All Users. >
1 to 1
JUNE 30, 2015
And while there are a variety of reasons that customers disconnect from wireless providers in particular - dissatisfaction with the quality of service, cost, poor customer support - the use of customer data and analytics is providing decision-makers with new ways to identify potential triggers for churn and opportunities to strengthen customer relationships. One of the biggest challenges that telecom industry executives face is customer churn.
MishTalk
FEBRUARY 19, 2015
Among its clients are AT&T, T-Mobile, Verizon, Sprint and some 450 wireless network providers around the world. Possessing the keys also sidesteps the need to get a warrant or a wiretap, while leaving no trace on the wireless provider’s network that the communications were intercepted. The moment the master key set is generated by Gemalto or another personalization company, but before it is sent to the wireless carrier, is the most vulnerable moment for interception.
Harvard Business
JANUARY 16, 2018
Using data from Twitter (where one of us works), we designed an experiment to study customer service interactions in two industries that generate a significant number of customer service complaints: airlines and wireless carriers. We identified more than 400,000 customer service-related tweets sent to the top five major airlines (American, Delta, JetBlue, Southwest, and United) and top four wireless carriers (AT&T, Sprint, T-Mobile, Verizon) in the U.S.
Killer Consultant
JULY 7, 2012
As you can see, one of the main things is to keep my phone charged up – but one after the other: Wireless presenter. Bluetooth mouse: I’d prefer a cable mouse, but with only two USB ports on my laptop, wireless is the way to go. Consultants are a truly mobile workforce.
Tom Spencer
JUNE 2, 2018
Internet of Business reports that farmers in the state of Victoria have been promised $15 million to help them deploy robotics, wireless networks, sensors, and analytic solutions to take advantage of the enormous potential of connected technologies.
Harvard Business
JUNE 16, 2016
Since 2011, General Electric has publicly stated it would spend more than $1 billion on developing sensors, wireless devices, and related software to install on its aircraft engines, power turbines, locomotive trains and other machinery.
MishTalk
SEPTEMBER 6, 2015
Phone operators to wireless. Happy Labor Day! Here's the question of the day, on this Labor Day weekend: Will a robotic economy do away with human work? That's what Barron's suggests in its pay-walled editorial commentary: The End of Labor? The message is clear, although it’s delivered by a voice that sounds almost as mechanical as the process it describes: “Automation is inevitable. It’s a tool to produce abundance for little effort.
Harvard Business
OCTOBER 28, 2016
Combining the second-largest wireless carrier with the fourth-biggest entertainment company — one whose impressive assets include HBO and CNN — is likely to create an unassailable mobile-entertainment business. By owning Time Warner, AT&T can get content to keep customers on its mobile channels for less; in addition, Time Warner’s content will help differentiate AT&T’s wireless service.
Tom Spencer
DECEMBER 1, 2018
Telehealth involves using technologies such as videoconferencing, electronic monitoring, and wireless communications to address the health needs of patients. Over the last several years there has been an increase in the number of outpatient visits at hospitals throughout the U.S.
Women in Consulting
MAY 8, 2014
By: Jeannie Shea. Password security is more important than ever before. Bleeding Heart flowers.
Seth Godin Blog
JANUARY 15, 2014
we do tend to encounter a slower pace with our free wireless internet," has completely misunderstood how to think about the free internet they offer.
MishTalk
SEPTEMBER 30, 2013
wireless carrier, Verizon Wireless. Corporations are scrambling to raise cash to complete buyouts or simply because they can. Barron''s reports September Sees Record $217 Bln Corporate Bond Issuance. September isn’t completely finished just yet and it’s already produced a record $217 billion in U.S. corporate bond issuance, an 18% bump from the previous single-month record, according to Janney Montgomery Scott.
Tom Spencer
JULY 2, 2015
The company started making handheld wireless devices in 1999 and gained substantial market share in the initial smart phone market prior to the release of the iPhone in 2007. (Source: Flickr ). Below we provide a selection of sample consulting case questions.
MishTalk
OCTOBER 29, 2014
Advances in sensors, wireless networking, voice recognition and design prototyping are enabling us to build the smart retail robots that can autonomously navigate through stores, help communicate with customers to understand what they need and locate it quickly.
Killer Consultant
JULY 7, 2012
As you can see, one of the main things is to keep my phone charged up – but one after the other: Wireless presenter. Bluetooth mouse: I’d prefer a cable mouse, but with only two USB ports on my laptop, wireless is the way to go. Consultants are a truly mobile workforce.
Harvard Business
MAY 3, 2016
A McKinsey report estimated that reducing churn could increase earnings of a typical US wireless carrier by as much as 9.9 ” During their research, Gupta and Lemmens applied this method of more precise customer targeting to a major US wireless carrier—a company not identified in the study. ” Gupta and Lemmens also used projections to show that Verizon Wireless, the largest wireless provider in the United States with 111.3
Harvard Business
JUNE 29, 2017
The iPhone roared into the marketplace 10 years ago today, and overwhelmed the wireless world. Wireless is the same, but without the cat. Regulators would now decide how spectrum would be used, what technologies were permissible, and approve — or reject — the wireless services, networks, applications, and business models that might be introduced. Wireless rights became more flexible, ceding spectrum management to the market.
Confessions of a Consultant
NOVEMBER 26, 2017
The province is famous as the site for the 1 st transatlantic wireless communication; the 1 st transatlantic flight; the 1 st responders to the Titanic’s distress signal – an event which occurred about 500 miles off their coastline.
MishTalk
OCTOBER 15, 2015
On Thursday morning, Tesla owners woke up to discover that their vehicles can wirelessly download the new autopilot feature as a software update. My estimate of 2020 for fully autonomous cars on the roads, that most laughed at a few years ago when I made the prediction, is starting to look laughable in the other direction. Please consider Tesla Adds High-Speed Autonomous Driving to Its Bag of Tricks.
Seth Godin Blog
APRIL 11, 2014
When a customer shows up at their website then, searching for a new feature like eprinting or getting their wireless to work, it''s both an opportunity and warning sign. The traveling salesman, the carnival barker and the old-time businessman can hit and run.
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