I'm a Rock Star.or just Insane. And this hotel doesn't have wireless.

The Crazy Lives of Consultants

I’m sitting in the hotel bar, and they don’t have wireless. At $250/night, wireless shouldn’t be that hard. Let’s not mention the fact that, if I was REALLY that cool, I’d be able to figure out how to use my crackberry as a laptop wireless connection. I’m officially insane. Not that there was really any doubt before, but here’s a story that basically tells you what a maniac I am.

Want Customer Loyalty? Don't `Nickel-and-Dime' Them

Think Customers

Customer Experience Customer Loyalty Customer Service Customer Strategy Emerging Trends Extreme Trust customerstrategy loyalty wirelessOne of the most infuriating things for customers is when they are hit with hidden or unexpected fees. Prime examples include being slapped with a double ATM fee for a cash withdrawal (the fee charged when you use an out-of-network ATM and then the penalty that your own bank imposes). Or when a hotel charges separate WiFi fees for each device that's used.

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Powering mobility’s future: An interview with WiTricity’s Alex Gruzen

McKinsey

A leader at the forefront of wireless electricity explains why cars are going electric, electric is going wireless, and the mobility ecosystem is headed for major change. Automotive & Assembly Insights

A 5G manifesto for the CEO

McKinsey

The transition to a 5G world is far more complex and uncertain than the shifts to previous generations of wireless technology. Five key principles will help telco CEOs better prepare for the challenges that lie ahead. Telecommunications Insights

Dear Verizon: Here's How to Make the Megadeal with Vodafone Pay Off

Strategy+Business

Avoid the usual temptations and your big bet on Verizon Wireless might be a big win

How to Become a Go-To Person Within a Consulting Firm

Steve Shu Consulting

For one firm I worked for, I came up with “standard” framework approach for doing business plan analyses for municipal wireless deployments. My team also created an approach for doing wireless spectrum valuation. I was asked to answer a question about how to become a go-to person when employed within a consulting firm. Here are some thoughts based on my past experience: Be known as a consultant that gets things done on projects in general. This goes a long way in consulting circles.

Oath CEO Tim Armstrong Believes in the Promise of the Mobile Consumer

Strategy+Business

In a wide-ranging interview, Tim Armstrong, the CEO of Oath, which owns AOL, Yahoo, the Huffington Post, and other properties, discusses the future of digital advertising and marketing and the business case for a wireless giant like Verizon investing heavily in content.

The middle of everywhere

Seth Godin Blog

Now, of course, if wireless signal can reach you, you're now in the middle of everywhere, aren't you If the railroad didn't make it to your town, or if the highway didn't have an exit, or if you were somehow off the beaten path, we wrote you off. Your town was in the middle of nowhere.

Who Will Win the Mobile Payment Adoption Race?

Think Customers

Additionally, last week''s announcement from Google that it''s working with AT&T, Verizon Wireless, and T-Mobile to pre-install Google Wallet on all of the providers'' Android phones, further positions mobile pay as on the verge of going mainstream. When Apple revealed its Apple Pay last September, CEO Tim Cook said the mobile payment service "will forever change the way we buy." And during last week''s earnings call, Cook called 2015, "the year of Apple Pay."

The Rising Connected Consumer in Rural India

BCG

Cheaper mobile handsets, the spread of wireless data networks, and evolving consumer behaviors and preferences will all drive rural penetration and usage. Focus Wednesday, August 10, 2016. Rapid growth in Internet usage in rural India is a double-barreled game-changer, with up to 300 million Indian consumers expected to be online by 2020.

Job Hub:T-Mobile Jobs and Culture

Management Consulted

By the awards listed above, T-Mobile must be doing at least something right, and in fact has been stirring things up in the wireless telecommunications business for the past couple of years, positioning itself to overtake one of them to become the third largest carrier in the nation. T-Mobile’s history can be traced all the way back to the 1994 establishment of VoiceStream Wireless PCS as a subsidiary of Western Wireless Corporation.

Taking a Next Best Action Approach to Strengthening Telecom Customer Relationships

Think Customers

And while there are a variety of reasons that customers disconnect from wireless providers in particular - dissatisfaction with the quality of service, cost, poor customer support - the use of customer data and analytics is providing decision-makers with new ways to identify potential triggers for churn and opportunities to strengthen customer relationships. One of the biggest challenges that telecom industry executives face is customer churn.

Improving the Last Mile of the Customer Experience

1 to 1

According to the 2014 Temkin Experience Ratings, wireless carriers rank in the middle of the pack with respect to the customer experiences they deliver, ahead of industries such as hotels and Internet service providers. My own recent experience with one of the largest carriers in the U.S. demonstrates how one customer experience can leave a lasting impression. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.

Applying Life Lessons to the Workplace

1 to 1

While I was very much interested in our discussion, which focused on key trends and challenges facing executives for wireless carriers in North America and other parts of the world, it was the latter part of our conversation that really caught my attention.

The Crazy Lives of Consultants: Email Listserv Privileges Gone Awry

The Crazy Lives of Consultants

> > Sent from my BlackBerry Wireless Device. > skip to main | skip to sidebar. Thursday, February 14, 2013. Email Listserv Privileges Gone Awry. Who remembers this? The best example EVER of what happens when someone accidently sends an email intended for one office to an entire worldwide management consulting firm (of 20,000+ employees). Names have been redacted to prevent major embarrassment. THE EMAIL. > > From: XXXXXXX. > > To: XXXXXXXXXX , All Users. >

NSA Hacks Into SIM Card Makers Giving US and UK Criminals Access to Millions of Cell Phones

MishTalk

Among its clients are AT&T, T-Mobile, Verizon, Sprint and some 450 wireless network providers around the world. Possessing the keys also sidesteps the need to get a warrant or a wiretap, while leaving no trace on the wireless provider’s network that the communications were intercepted. The moment the master key set is generated by Gemalto or another personalization company, but before it is sent to the wireless carrier, is the most vulnerable moment for interception.

How Customer Service Can Turn Angry Customers into Loyal Ones

Harvard Business

Using data from Twitter (where one of us works), we designed an experiment to study customer service interactions in two industries that generate a significant number of customer service complaints: airlines and wireless carriers. We identified more than 400,000 customer service-related tweets sent to the top five major airlines (American, Delta, JetBlue, Southwest, and United) and top four wireless carriers (AT&T, Sprint, T-Mobile, Verizon) in the U.S.

Can You Buy Loyalty?

1 to 1

Over the past weekend, I stumbled across an article about how AT&T is offering T-Mobile customers up to $450 in incentives to switch wireless providers. AT&T''s program, which includes a $200 credit plus a phone trade-in that could be worth up to $250, is in response to T-Mobile''s recent efforts to attract new customers by offering cheaper prices and greater flexibility.

5 Ways to Protect Yourself from Cyber Attacks

Tom Spencer

Be Vigilant Against Wireless Hacks. In the modern world, your data is more valuable than your device. If you lose your iPhone or laptop, you can replace them within 24 hours. If you lose your data, you may never get it back. From a young age your mother should be telling you not just to clean your teeth but also to “protect the data!”, both should be a daily ritual.

Should We Change the Name "Labor Day" to "Robot Day"?

MishTalk

Phone operators to wireless. Happy Labor Day! Here's the question of the day, on this Labor Day weekend: Will a robotic economy do away with human work? That's what Barron's suggests in its pay-walled editorial commentary: The End of Labor? The message is clear, although it’s delivered by a voice that sounds almost as mechanical as the process it describes: “Automation is inevitable. It’s a tool to produce abundance for little effort.

AT&T, Time Warner, and What Makes Vertical Mergers Succeed

Harvard Business

Combining the second-largest wireless carrier with the fourth-biggest entertainment company — one whose impressive assets include HBO and CNN — is likely to create an unassailable mobile-entertainment business. By owning Time Warner, AT&T can get content to keep customers on its mobile channels for less; in addition, Time Warner’s content will help differentiate AT&T’s wireless service.

How to pack a portable office – consultant style.

Killer Consultant

As you can see, one of the main things is to keep my phone charged up – but one after the other: Wireless presenter. Bluetooth mouse: I’d prefer a cable mouse, but with only two USB ports on my laptop, wireless is the way to go. Consultants are a truly mobile workforce. Give us a chair, a table, and a power plug, and we can get going. (I I have worked without a chair, without a table, and without power in some cases, but not with all three missing so far…).

IoT Disruptions in 3 Industries and What You Can Learn From Them

Tom Spencer

Internet of Business reports that farmers in the state of Victoria have been promised $15 million to help them deploy robotics, wireless networks, sensors, and analytic solutions to take advantage of the enormous potential of connected technologies.

Using IoT Data to Understand How Your Products Perform

Harvard Business

Since 2011, General Electric has publicly stated it would spend more than $1 billion on developing sensors, wireless devices, and related software to install on its aircraft engines, power turbines, locomotive trains and other machinery. The manufacturer could have avoided losing its customer had it installed a wireless digital sensor that reported on how well the machine was performing.

Record $217 Corporate Bond Issuance in September; Verizon Leads the Way With Largest Bond Deal Ever at $49 Billion

MishTalk

wireless carrier, Verizon Wireless. Corporations are scrambling to raise cash to complete buyouts or simply because they can. Barron''s reports September Sees Record $217 Bln Corporate Bond Issuance. September isn’t completely finished just yet and it’s already produced a record $217 billion in U.S. corporate bond issuance, an 18% bump from the previous single-month record, according to Janney Montgomery Scott.

Healthcare Paradigm Shift: Emphasis on Outpatient Care

Tom Spencer

Telehealth involves using technologies such as videoconferencing, electronic monitoring, and wireless communications to address the health needs of patients. Over the last several years there has been an increase in the number of outpatient visits at hospitals throughout the U.S. Outpatient services encompass medical procedures (minor surgeries and chemotherapy) and diagnostics (MRI, CT, and lab tests) performed in a medical center that doesn’t require a patient to stay overnight.

A Smarter Way to Reduce Customer Defections - SPONSOR CONTENT FROM HBS EXECUTIVE EDUCATION

Harvard Business

A McKinsey report estimated that reducing churn could increase earnings of a typical US wireless carrier by as much as 9.9 ” During their research, Gupta and Lemmens applied this method of more precise customer targeting to a major US wireless carrier—a company not identified in the study. ” Gupta and Lemmens also used projections to show that Verizon Wireless, the largest wireless provider in the United States with 111.3

How to Choose a Password Manager

Women in Consulting

There are two main differences between password managers: an online account that stores your precious information in the cloud, and synchronizes between all your devices ( LastPass , mSecure ); an account that lives only on your computer, and communicates wirelessly with your mobile devices to keep your passwords updated and available, SplashID (offers both options now). By: Jeannie Shea. Password security is more important than ever before. Bleeding Heart flowers.

A Short History of Radio Explains the iPhone’s Success

Harvard Business

The iPhone roared into the marketplace 10 years ago today, and overwhelmed the wireless world. Wireless is the same, but without the cat. Regulators would now decide how spectrum would be used, what technologies were permissible, and approve — or reject — the wireless services, networks, applications, and business models that might be introduced. Wireless rights became more flexible, ceding spectrum management to the market.

The buffet problem keeps getting worse

Seth Godin Blog

we do tend to encounter a slower pace with our free wireless internet," has completely misunderstood how to think about the free internet they offer. Here''s the thinking that leads just about every all-you-can-eat buffet to trend to mediocrity: "Oh, don''t worry about how fresh the mashed potatoes are, after all, they''re free.".

Sample Consulting Case Questions

Tom Spencer

The company started making handheld wireless devices in 1999 and gained substantial market share in the initial smart phone market prior to the release of the iPhone in 2007. (Source: Flickr ). Below we provide a selection of sample consulting case questions. The questions are broken down into seven (7) question types to make them easier to digest. Declining Profitability. Our client is eBay. Its share price fell from $310 to $200 per share on reports of declining profits.

Tesla Offers Hands-Free Pedal-Free High-Speed Driving Now

MishTalk

On Thursday morning, Tesla owners woke up to discover that their vehicles can wirelessly download the new autopilot feature as a software update. My estimate of 2020 for fully autonomous cars on the roads, that most laughed at a few years ago when I made the prediction, is starting to look laughable in the other direction. Please consider Tesla Adds High-Speed Autonomous Driving to Its Bag of Tricks.

Meet "OSHbot" Lowes New Store Helper; Goodbye Retail Associates, Hello Robots

MishTalk

Advances in sensors, wireless networking, voice recognition and design prototyping are enabling us to build the smart retail robots that can autonomously navigate through stores, help communicate with customers to understand what they need and locate it quickly. Goodbye Retail Associates, Hello Robots The future of shopping has arrived, and its not human.

How to pack a portable office – consultant style.

Killer Consultant

As you can see, one of the main things is to keep my phone charged up – but one after the other: Wireless presenter. Bluetooth mouse: I’d prefer a cable mouse, but with only two USB ports on my laptop, wireless is the way to go. Consultants are a truly mobile workforce. Give us a chair, a table, and a power plug, and we can get going. (I I have worked without a chair, without a table, and without power in some cases, but not with all three missing so far…).

The Science of Continuous Improvement

Confessions of a Consultant

The province is famous as the site for the 1 st transatlantic wireless communication; the 1 st transatlantic flight; the 1 st responders to the Titanic’s distress signal – an event which occurred about 500 miles off their coastline. Don’t be ‘Prickly’ about continuous change! It had been almost 10 years since I’d visited Canada – enough time to forget what a great country this is. Canada gets a bad rap in some quarters.

Thinking lifetime (don't break the chain)

Seth Godin Blog

When a customer shows up at their website then, searching for a new feature like eprinting or getting their wireless to work, it''s both an opportunity and warning sign. The traveling salesman, the carnival barker and the old-time businessman can hit and run. Make the sale, cut your costs, move on. Today, though, in the connection economy, two huge factors are at work: 1. Subscription. The lifetime value of a customer is high and getting higher.

TCIP #032 – The National Weather Service’s Crisis Communication Strategy with Daniel Noah

Melissa Agnes

The NWS’s Wireless Emergency Alerts – How they use mobile and geo-targeting to distribute highly critical information to the masses, in real-time. Welcome to episode #032 of The Crisis Intelligence Podcast, with Melissa Agnes and Daniel Noah. Often, within my speaking engagements, I use the National Weather Service as a great example of innovative communications in times of emergency.

An Ex-Consultant’s Jump into the Start Up World

Management Consulted

Altman Vilandrie is a boutique management consulting firm that focuses pretty exclusively on telecom, media and tech (TMT), so it does a lot of work with internet service providers, wireless providers, mobile manufacturers, and also a lot of work in the online advertising and media side of things as well. Dennis is an ex- Altman Vilandrie consultant who made a jump from consulting into the tech start-up scene.

Hotels 147

Amazon Unveils New Drone Prototype for 30-Minute Deliveries; Google Seeks Drone Deliveries by 2017

MishTalk

Vos said a drone registry, which the Obama administration hopes to set in place by 20 December, would be a first step towards a system that could use wireless telecommunications and other technology including cellphone apps to identify drones and keep them clear of other aircraft and controlled airspace. Drone delivery is coming, and faster than most think. Time Magazine disagrees.

How Digital Health Care Can Help Prevent Chronic Diseases Like Diabetes

Harvard Business

The scale connects without the need for a home wireless network and requires no set-up beyond the insertion of a battery, making the program more accessible for elderly or low-income participants who may not be tech-savvy. Eric Frommelt/Getty Images. Diabetes is one of the most pervasive and expensive chronic diseases: It affects an estimated 30.3 million people in the United States and costs a staggering $245 billion per year to treat. In addition there are 84.1