I'm a Rock Star.or just Insane. And this hotel doesn't have wireless.

The Crazy Lives of Consultants

I’m sitting in the hotel bar, and they don’t have wireless. At $250/night, wireless shouldn’t be that hard. Let’s not mention the fact that, if I was REALLY that cool, I’d be able to figure out how to use my crackberry as a laptop wireless connection. I’m officially insane.

How to Become a Go-To Person Within a Consulting Firm

Steve Shu Consulting

For one firm I worked for, I came up with “standard” framework approach for doing business plan analyses for municipal wireless deployments. My team also created an approach for doing wireless spectrum valuation.

Want Customer Loyalty? Don't `Nickel-and-Dime' Them

1 to 1

Customer Experience Customer Loyalty Customer Service Customer Strategy Emerging Trends Extreme Trust customerstrategy loyalty wirelessOne of the most infuriating things for customers is when they are hit with hidden or unexpected fees.

Dear Verizon: Here's How to Make the Megadeal with Vodafone Pay Off

Strategy+Business

Avoid the usual temptations and your big bet on Verizon Wireless might be a big win

Oath CEO Tim Armstrong Believes in the Promise of the Mobile Consumer

Strategy+Business

In a wide-ranging interview, Tim Armstrong, the CEO of Oath, which owns AOL, Yahoo, the Huffington Post, and other properties, discusses the future of digital advertising and marketing and the business case for a wireless giant like Verizon investing heavily in content.

The middle of everywhere

Seth Godin Blog

Now, of course, if wireless signal can reach you, you're now in the middle of everywhere, aren't you If the railroad didn't make it to your town, or if the highway didn't have an exit, or if you were somehow off the beaten path, we wrote you off. Your town was in the middle of nowhere.

The Rising Connected Consumer in Rural India

BCG

Cheaper mobile handsets, the spread of wireless data networks, and evolving consumer behaviors and preferences will all drive rural penetration and usage. Focus Wednesday, August 10, 2016.

Improving the Last Mile of the Customer Experience

1 to 1

According to the 2014 Temkin Experience Ratings, wireless carriers rank in the middle of the pack with respect to the customer experiences they deliver, ahead of industries such as hotels and Internet service providers.

The Crazy Lives of Consultants: Email Listserv Privileges Gone Awry

The Crazy Lives of Consultants

> > Sent from my BlackBerry Wireless Device. > skip to main | skip to sidebar. Thursday, February 14, 2013. Email Listserv Privileges Gone Awry. Who remembers this? The best example EVER of what happens when someone accidently sends an email intended for one office to an entire worldwide management consulting firm (of 20,000+ employees). Names have been redacted to prevent major embarrassment. THE EMAIL. > > From: XXXXXXX. > > To: XXXXXXXXXX , All Users. >

How Customer Service Can Turn Angry Customers into Loyal Ones

Harvard Business

Using data from Twitter (where one of us works), we designed an experiment to study customer service interactions in two industries that generate a significant number of customer service complaints: airlines and wireless carriers. We identified more than 400,000 customer service-related tweets sent to the top five major airlines (American, Delta, JetBlue, Southwest, and United) and top four wireless carriers (AT&T, Sprint, T-Mobile, Verizon) in the U.S.

NSA Hacks Into SIM Card Makers Giving US and UK Criminals Access to Millions of Cell Phones

MishTalk

Among its clients are AT&T, T-Mobile, Verizon, Sprint and some 450 wireless network providers around the world. Possessing the keys also sidesteps the need to get a warrant or a wiretap, while leaving no trace on the wireless provider’s network that the communications were intercepted. The moment the master key set is generated by Gemalto or another personalization company, but before it is sent to the wireless carrier, is the most vulnerable moment for interception.

Healthcare Paradigm Shift: Emphasis on Outpatient Care

Tom Spencer

Telehealth involves using technologies such as videoconferencing, electronic monitoring, and wireless communications to address the health needs of patients. Over the last several years there has been an increase in the number of outpatient visits at hospitals throughout the U.S.

How to pack a portable office – consultant style.

Killer Consultant

As you can see, one of the main things is to keep my phone charged up – but one after the other: Wireless presenter. Bluetooth mouse: I’d prefer a cable mouse, but with only two USB ports on my laptop, wireless is the way to go. Consultants are a truly mobile workforce.

Who Will Win the Mobile Payment Adoption Race?

1 to 1

Additionally, last week''s announcement from Google that it''s working with AT&T, Verizon Wireless, and T-Mobile to pre-install Google Wallet on all of the providers'' Android phones, further positions mobile pay as on the verge of going mainstream. When Apple revealed its Apple Pay last September, CEO Tim Cook said the mobile payment service "will forever change the way we buy." And during last week''s earnings call, Cook called 2015, "the year of Apple Pay."

Applying Life Lessons to the Workplace

1 to 1

While I was very much interested in our discussion, which focused on key trends and challenges facing executives for wireless carriers in North America and other parts of the world, it was the latter part of our conversation that really caught my attention.

Can You Buy Loyalty?

1 to 1

Over the past weekend, I stumbled across an article about how AT&T is offering T-Mobile customers up to $450 in incentives to switch wireless providers.

Using IoT Data to Understand How Your Products Perform

Harvard Business

Since 2011, General Electric has publicly stated it would spend more than $1 billion on developing sensors, wireless devices, and related software to install on its aircraft engines, power turbines, locomotive trains and other machinery.

IoT Disruptions in 3 Industries and What You Can Learn From Them

Tom Spencer

Internet of Business reports that farmers in the state of Victoria have been promised $15 million to help them deploy robotics, wireless networks, sensors, and analytic solutions to take advantage of the enormous potential of connected technologies.

Should We Change the Name "Labor Day" to "Robot Day"?

MishTalk

Phone operators to wireless. Happy Labor Day! Here's the question of the day, on this Labor Day weekend: Will a robotic economy do away with human work? That's what Barron's suggests in its pay-walled editorial commentary: The End of Labor? The message is clear, although it’s delivered by a voice that sounds almost as mechanical as the process it describes: “Automation is inevitable. It’s a tool to produce abundance for little effort.

AT&T, Time Warner, and What Makes Vertical Mergers Succeed

Harvard Business

Combining the second-largest wireless carrier with the fourth-biggest entertainment company — one whose impressive assets include HBO and CNN — is likely to create an unassailable mobile-entertainment business. By owning Time Warner, AT&T can get content to keep customers on its mobile channels for less; in addition, Time Warner’s content will help differentiate AT&T’s wireless service.

Taking a Next Best Action Approach to Strengthening Telecom Customer Relationships

1 to 1

And while there are a variety of reasons that customers disconnect from wireless providers in particular - dissatisfaction with the quality of service, cost, poor customer support - the use of customer data and analytics is providing decision-makers with new ways to identify potential triggers for churn and opportunities to strengthen customer relationships. One of the biggest challenges that telecom industry executives face is customer churn.

The Science of Continuous Improvement

Confessions of a Consultant

The province is famous as the site for the 1 st transatlantic wireless communication; the 1 st transatlantic flight; the 1 st responders to the Titanic’s distress signal – an event which occurred about 500 miles off their coastline.

How to Choose a Password Manager

Women in Consulting

By: Jeannie Shea. Password security is more important than ever before. Bleeding Heart flowers.

The buffet problem keeps getting worse

Seth Godin Blog

we do tend to encounter a slower pace with our free wireless internet," has completely misunderstood how to think about the free internet they offer.

How to pack a portable office – consultant style.

Killer Consultant

As you can see, one of the main things is to keep my phone charged up – but one after the other: Wireless presenter. Bluetooth mouse: I’d prefer a cable mouse, but with only two USB ports on my laptop, wireless is the way to go. Consultants are a truly mobile workforce.

Record $217 Corporate Bond Issuance in September; Verizon Leads the Way With Largest Bond Deal Ever at $49 Billion

MishTalk

wireless carrier, Verizon Wireless. Corporations are scrambling to raise cash to complete buyouts or simply because they can. Barron''s reports September Sees Record $217 Bln Corporate Bond Issuance. September isn’t completely finished just yet and it’s already produced a record $217 billion in U.S. corporate bond issuance, an 18% bump from the previous single-month record, according to Janney Montgomery Scott.

A Short History of Radio Explains the iPhone’s Success

Harvard Business

The iPhone roared into the marketplace 10 years ago today, and overwhelmed the wireless world. Wireless is the same, but without the cat. Regulators would now decide how spectrum would be used, what technologies were permissible, and approve — or reject — the wireless services, networks, applications, and business models that might be introduced. Wireless rights became more flexible, ceding spectrum management to the market.

Meet "OSHbot" Lowes New Store Helper; Goodbye Retail Associates, Hello Robots

MishTalk

Advances in sensors, wireless networking, voice recognition and design prototyping are enabling us to build the smart retail robots that can autonomously navigate through stores, help communicate with customers to understand what they need and locate it quickly.

A Smarter Way to Reduce Customer Defections - SPONSOR CONTENT FROM HBS EXECUTIVE EDUCATION

Harvard Business

A McKinsey report estimated that reducing churn could increase earnings of a typical US wireless carrier by as much as 9.9 ” During their research, Gupta and Lemmens applied this method of more precise customer targeting to a major US wireless carrier—a company not identified in the study. ” Gupta and Lemmens also used projections to show that Verizon Wireless, the largest wireless provider in the United States with 111.3

U.S. Digital Infrastructure Needs More Private Investment

Harvard Business

Americans today stand on the brink of next-generation wired and wireless networks that will offer speeds as much as 20 times faster than today’s best connections, making possible new applications and even new industries. And it called for radical reform of programs to close the digital divide, resulting in a complete overhaul of services that once subsidized telephone service for poor and rural Americans but which now support wired and wireless internet.

Sample Consulting Case Questions

Tom Spencer

The company started making handheld wireless devices in 1999 and gained substantial market share in the initial smart phone market prior to the release of the iPhone in 2007. (Source: Flickr ). Below we provide a selection of sample consulting case questions.

Tesla Offers Hands-Free Pedal-Free High-Speed Driving Now

MishTalk

On Thursday morning, Tesla owners woke up to discover that their vehicles can wirelessly download the new autopilot feature as a software update. My estimate of 2020 for fully autonomous cars on the roads, that most laughed at a few years ago when I made the prediction, is starting to look laughable in the other direction. Please consider Tesla Adds High-Speed Autonomous Driving to Its Bag of Tricks.

The #1 Office Perk? Natural Light

Harvard Business

Rather than windowless work stations commonly found in call centers, the Airbnb Call Center is designed to be an open space with access to natural light and views of the surroundings while replacing desks and phones with long couches, standing desks and wireless technology. Wong/Unsplash.

Thinking lifetime (don't break the chain)

Seth Godin Blog

When a customer shows up at their website then, searching for a new feature like eprinting or getting their wireless to work, it''s both an opportunity and warning sign. The traveling salesman, the carnival barker and the old-time businessman can hit and run.

An Ex-Consultant’s Jump into the Start Up World

Management Consulted

Altman Vilandrie is a boutique management consulting firm that focuses pretty exclusively on telecom, media and tech (TMT), so it does a lot of work with internet service providers, wireless providers, mobile manufacturers, and also a lot of work in the online advertising and media side of things as well. Dennis is an ex- Altman Vilandrie consultant who made a jump from consulting into the tech start-up scene.

Hotels 147

Innovation Should Be a Top Priority for Boards. So Why Isn’t It?

Harvard Business

internet software & services, semiconductors, wireless telecommunication services); and Materials (e.g., Jason Jaroslav Cook Creative/Getty Images.

Amazon Unveils New Drone Prototype for 30-Minute Deliveries; Google Seeks Drone Deliveries by 2017

MishTalk

Drone delivery is coming, and faster than most think. Time Magazine disagrees.

How Digital Health Care Can Help Prevent Chronic Diseases Like Diabetes

Harvard Business

The scale connects without the need for a home wireless network and requires no set-up beyond the insertion of a battery, making the program more accessible for elderly or low-income participants who may not be tech-savvy. Eric Frommelt/Getty Images. Diabetes is one of the most pervasive and expensive chronic diseases: It affects an estimated 30.3 million people in the United States and costs a staggering $245 billion per year to treat. In addition there are 84.1

6 Digital Trends Are Poised to Transform How We Work - SPONSOR CONTENT FROM DXC TECHNOLOGY

Harvard Business

With plans already in progress to provide internet service via low-latency, low-Earth-orbit satellites; 5G and beyond wireless technologies; and almost-unlimited cloud storage, the hyper-connected world is fast approaching. In addition to the digital tools entering the workplace now, several technologies and trends on the horizon have the potential to further transform the way we work and interact with others. Artificial intelligence.

How to Know Which Digital Trends Are Worth Chasing

Harvard Business

In the online realm, Amazon’s experiment with its Echo wireless speaker technology – also known as Alexa – has the potential to turn the cumbersome online checkout process on its head.

What Health Care Can Learn from the Transformation of Financial Services

Harvard Business

When people sign up for Omada’s offering, they receive a wireless, digital bathroom scale, pedometer, resistance band, and tape measure. The U.S. healthcare system is undergoing a disruptive transformation as it shifts toward a value-based model that makes providers more accountable to their patients and payors.

3 Kinds of Jobs That Will Thrive as Automation Advances

Harvard Business

For example, using a small wireless device plugged into a car’s diagnostic port, some companies now allow consumers to pay for car insurance on a per-mile basis, making it economical for low-frequency drivers to be fully insured without subsidizing customers who drive more. Russ Widstrand/Getty Images. As technology transforms our economy, one trend is getting more and more attention: the prospect that it will increasingly automate the work that we human beings do.

Self-Driving "Fully Automated" Vehicles on German Autobahn; Supply Chain Math; Uber and Khan Academy

MishTalk

The above may take a few years longer than trucks, just as fiber or wireless to homes (the last mile) was once the telecommunication problem. Don''t worry taxi drivers, this is only a test: Self-driving cars to hit German Autobahn.