An on-demand revolution in customer-experience operations?

McKinsey & Company

Insights on Operations OperationsWhether relying mainly on in-house or external talent, gig-style staffing models—when managed carefully—could give customer care the horsepower and flexibility it needs for today’s increasingly volatile markets.

Operations-driven sustainability


Optimizing operations can unlock simultaneous environmental and financial benefits. Insights on Operations


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Rethinking operations in the next normal

McKinsey & Company

Insights on Operations OperationsThe resilience that businesses have developed in the face of disruption can provide a new foundation for growth—provided leaders seize the moment to build on what their people have achieved.

Leveraging digital and analytics in biopharma operations: Six principles

McKinsey & Company

Digital and analytics is a powerful tool for transforming operational performance. Insights on Operations Analytics OperationsTo maximize its benefits, biopharma companies can follow six principles.

The ABC’s of Recruiting for Gen Z

With “Gen Zers” beginning to enter the workforce at entry-level positions, it’s crucial to understand that this generation operates differently from the last. With this caveat in mind, read on to learn how to adapt your recruiting strategy to appeal to this pool of potential employees.

Signs Your Consulting Firm is Operating on Faulty Assumptions

David A Fields

The post Signs Your Consulting Firm is Operating on Faulty Assumptions appeared first on David A. You throw your best efforts into delivering value for your consulting clients, improving your consulting firm’s marketing, and creating a rewarding consulting environment.

Industry 4.0: Reimagining manufacturing operations after COVID-19


technologies were already transforming manufacturers’ operations before the pandemic. Insights on OperationsIndustry 4.0 Now adoption is diverging between technology haves and have-nots.

Jump-starting resilient and reimagined operations


COVID-19 has created an imperative for companies to reconfigure their operations, and an opportunity to transform them. Insights on Operations

Improving warehouse operations—digitally


A digital twin lets companies design, simulate, and test new warehouse operations and product movements virtually, before starting up new sites or making changes within existing sites. Insights on Operations

Building resilient operations


To build resilience, accelerate productivity improvement and operational flexibility. Insights on OperationsIn the face of rising uncertainty, get ready for the unexpected.

Marketing Ops: The New Revenue Hero

As data continues to play a starring role in today’s B2B organizations, both marketing and sales operations professionals are poised to solidify their place as critical revenue drivers. In particular, the evolution of the Marketing Operations (Ops) role has created a new standard in marketing and has become a vital component of an organization’s success.

Introduction: Three objectives to scale digital service operations successfully

McKinsey & Company

Companies have been on a journey to digitize operations for years, but recent world events, most notably the COVID-19 pandemic, are accelerating digital transformation to help organizations grow and work through volatility. Insights on Operations

Beyond contactless operations: Human-centered customer experience


Insights on OperationsAs we look forward to the next normal, consumers are already demonstrating a preference for companies that deliver great service while reducing risks all along the customer journey.

CEO dialogue: Perspectives on reimagining operations for growth

McKinsey & Company

The hyper-acceleration of the Fourth Industrial Revolution (4IR) has led to an unparalleled industry transformation, giving organizations a unique opportunity to reimagine operations for growth. Insights on Operations Operations

Simple, predictive, proactive, responsive: The future of customer operations


Insights on OperationsFor happier customers and lower costs, companies need a better way to steer their digital-service transformations.

Reimagining industrial operations


Through innovation, advanced analytics, digitization, electrification, and process efficiencies, carbon-intensive operations underpinning the global economy can shape a more sustainable future. Insights on Sustainability

Platform operating model for the AI bank of the future

McKinsey & Company

Technology alone cannot define a successful AI bank; the AI bank of the future also needs an operating model that brings together the right talent, culture, and organizational design.

How to Streamline Business Operations Post COVID

Strategic Planning and Management Insights

collaboration operational planning monitoring & trackingEven though some offices are starting to open up post-COVID, it seems unlikely that things will return to how they were before the pandemic anytime soon.

Operations can launch the next blockbuster in pharma

McKinsey & Company

Pharma operations has long centered on avoiding missteps, especially in quality and compliance. But with the Fourth Industrial Revolution, operations could launch pharma’s next innovation blockbuster. Insights on Operations

The order of operations

Seth Godin Blog

And yet, we often do the least-scary or easiest parts first, regardless of what the order of operations tells us If you put the jelly on before the peanut butter, the sandwich will fail. And if you try to spread the peanut butter on the plate and then add the bread, it will fail even worse.

Reimagining the way businesses operate


To reimagine their organizations for the future, leaders must address three critical questions. Insights on Organization

Operations management, reshaped by robotic automation


For operations centers, is it now just a matter of “ready, set, automate”? Insights on OperationsToday’s automation shows huge promise for saving time, money, and human effort.

The Resilience Imperative: Succeeding in Uncertain Times

McKinsey & Company

Risk Insights Risk Management Organization OperationsStrengthening institutional resilience has never been more important.

How to Future-Proof Your Organization

McKinsey & Company

Insights on Organization Leadership Managing in Uncertainty Operations OrganizationFrom project-based work to a lack of hierarchy, the way people work is changing fast. Organizations that plan for the postpandemic world are better able to deliver value—even amid uncertainty.

Building the vital skills for the future of work in operations


Operationally intensive companies have entered a new wave of automation and digitization. Insights on OperationsThat will have a big impact on the skills they need to remain competitive.

Technology + operations: A flywheel for performance improvement


New automation techniques can provide the first step toward continuous, tech-enabled redesign of critical operations—forming an intuitive ops-to-tech cycle in which tech improves ops, and vice versa. Insights on Operations

The coming evolution of field operations


Insights on OperationsNew technologies are reshaping aftermarket services—and both customers and providers can benefit.

A new IT operating model to better serve employees

McKinsey & Company

In this interview, Johnson & Johnson’s CIO of Corporate Technology explains how IT transformed the employee experience—and itself— with a digital-product mindset. Digital Insights Digital IT management & strategy

Building a cloud-ready operating model for agility and resiliency

McKinsey & Company

Four operating-model changes can help companies accelerate the journey to cloud. Digital Insights Core IT Digital strategy and organization Disruptive Technology

Agile 87

The new imperative for grid operators


Advanced-analytic models and solutions can help transmission and distribution companies boost operational performance to withstand mounting economic and regulatory pressure.

Should Your Global Firm Centralize Digital Operations?

Harvard Business

Researchers found that more often than not the answer is yes. Here’s why. Digital transformation Strategy Talent management International business Digital Article

Smoothie Operating Procedure

Kai Davis

Create a Standard Operating Procedure you can follow. The post Smoothie Operating Procedure appeared first on Kai Davis. This morning, as I wandered into the kitchen, still half asleep, I remembered that there were pre-made smoothie bags in the freezer from this week’s meal prep. For a delicious berry + greens protein smoothie, all I needed to do was: Pop the bag out of the freezer. Dump it into the blender. Add soy milk. Turn the blender on. Enjoy!

How Johnson & Johnson transformed its corporate business-technology operating model

McKinsey & Company

Johnson & Johnson remodeled its technology–business partnership to elevate the employee experience. Digital Insights Core IT IT management & strategy

Next-generation operating models for the next normal


Changing stakeholder behavior may lead companies in Africa and Saudi Arabia to reconsider how they operate. Middle East and Africa

Increased workforce turnover and pressures straining provider operations

McKinsey & Company

Private sector hospital leaders are tackling ways to address challenges and boost the US healthcare workforce. Insights on Healthcare Systems & Services Health care services

Finding the right (of) way to efficient road operation and maintenance

McKinsey & Company

Comparing operation and maintenance performance of different roads is complex, but it can help improve efficiency for roadway owners and operators and unlock much-needed capital.

Strategic and Operational Planning

Gina Abudi

The post Strategic and Operational Planning appeared first on Gina Abudi. Leadership engaging employees operational planning strategic planning strategic plans strategy planningEngaging Employees to Contribute to the Plans. It’s business planning time again – especially if your fiscal year follows the calendar. Many organizations leave planning to the executives and other high level management. This year, get your employees involved in planning.