McKinsey Talks Operations

McKinsey & Company

The new podcast from McKinsey’s Operations Practice explores cutting through the noise to transform strategy into lasting operations success. Insights on Operations Operations

Operations-driven sustainability


Optimizing operations can unlock simultaneous environmental and financial benefits. Insights on Operations


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The CEO: Architect of the new operations agenda

McKinsey & Company

To thrive in a volatile and unpredictable postpandemic economy, companies need smarter, faster, more agile operations. Insights on Operations Manufacturing Operations Sustainability

An on-demand revolution in customer-experience operations?

McKinsey & Company

Insights on Operations OperationsWhether relying mainly on in-house or external talent, gig-style staffing models—when managed carefully—could give customer care the horsepower and flexibility it needs for today’s increasingly volatile markets.

Marketing Ops: The New Revenue Hero

As data continues to play a starring role in today’s B2B organizations, both marketing and sales operations professionals are poised to solidify their place as critical revenue drivers. In particular, the evolution of the Marketing Operations (Ops) role has created a new standard in marketing and has become a vital component of an organization’s success.

Operating in the White Space

In fact, I’ve spent my whole career operating in the white space. The post Operating in the White Space first appeared on Caseinterview. Every company has an organizational chart. This chart shows the various roles in an organization and who reports to whom.

Signs Your Consulting Firm is Operating on Faulty Assumptions

David A Fields

The post Signs Your Consulting Firm is Operating on Faulty Assumptions appeared first on David A. You throw your best efforts into delivering value for your consulting clients, improving your consulting firm’s marketing, and creating a rewarding consulting environment.

Leveraging digital and analytics in biopharma operations: Six principles

McKinsey & Company

Digital and analytics is a powerful tool for transforming operational performance. Insights on Operations Analytics OperationsTo maximize its benefits, biopharma companies can follow six principles.

Overcoming Barriers to Multitier Supplier Collaboration

McKinsey & Company

Insights on Operations OperationsDigitally integrated supply chains could generate billions in new value—if industries find ways to manage perceived risks, realize the value at stake, and distribute it fairly among partners.

Industry 4.0: Reimagining manufacturing operations after COVID-19


technologies were already transforming manufacturers’ operations before the pandemic. Insights on OperationsIndustry 4.0 Now adoption is diverging between technology haves and have-nots.

The ABC’s of Recruiting for Gen Z

With “Gen Zers” beginning to enter the workforce at entry-level positions, it’s crucial to understand that this generation operates differently from the last. With this caveat in mind, read on to learn how to adapt your recruiting strategy to appeal to this pool of potential employees.

Jump-starting resilient and reimagined operations


COVID-19 has created an imperative for companies to reconfigure their operations, and an opportunity to transform them. Insights on Operations

Improving warehouse operations—digitally


A digital twin lets companies design, simulate, and test new warehouse operations and product movements virtually, before starting up new sites or making changes within existing sites. Insights on Operations

How Digital Transformation Can Improve Hospitals’ Operational Decisions

Harvard Business

Operations and supply chain management Technology and analytics Healthcare sector Information technology and telecom sector Digital ArticleIt can help with patient flow, staffing, scheduling, and supply-chain management.

Building resilient operations


To build resilience, accelerate productivity improvement and operational flexibility. Insights on OperationsIn the face of rising uncertainty, get ready for the unexpected.

CEO dialogue: Perspectives on reimagining operations for growth

McKinsey & Company

The hyper-acceleration of the Fourth Industrial Revolution (4IR) has led to an unparalleled industry transformation, giving organizations a unique opportunity to reimagine operations for growth. Insights on Operations Operations

Introduction: Three objectives to scale digital service operations successfully

McKinsey & Company

Companies have been on a journey to digitize operations for years, but recent world events, most notably the COVID-19 pandemic, are accelerating digital transformation to help organizations grow and work through volatility. Insights on Operations

Beyond contactless operations: Human-centered customer experience


Insights on OperationsAs we look forward to the next normal, consumers are already demonstrating a preference for companies that deliver great service while reducing risks all along the customer journey.

Simple, predictive, proactive, responsive: The future of customer operations


Insights on OperationsFor happier customers and lower costs, companies need a better way to steer their digital-service transformations.

Reimagining industrial operations


Through innovation, advanced analytics, digitization, electrification, and process efficiencies, carbon-intensive operations underpinning the global economy can shape a more sustainable future. Insights on Sustainability

Operations management, reshaped by robotic automation


For operations centers, is it now just a matter of “ready, set, automate”? Insights on OperationsToday’s automation shows huge promise for saving time, money, and human effort.

Operations can launch the next blockbuster in pharma

McKinsey & Company

Pharma operations has long centered on avoiding missteps, especially in quality and compliance. But with the Fourth Industrial Revolution, operations could launch pharma’s next innovation blockbuster. Insights on Operations

Growth in a Crisis: Lessons from Hospitality CEO Omar El Hamamsy

McKinsey & Company

Insights on Travel, Logistics & Infrastructure Hotels & resorts Operations strategyBy redirecting business efforts, the head of Orascom Development found a path to company growth during the COVID-19 pandemic.

How to Streamline Business Operations Post COVID

Strategic Planning and Management Insights

collaboration operational planning monitoring & trackingEven though some offices are starting to open up post-COVID, it seems unlikely that things will return to how they were before the pandemic anytime soon.

Platform operating model for the AI bank of the future

McKinsey & Company

Technology alone cannot define a successful AI bank; the AI bank of the future also needs an operating model that brings together the right talent, culture, and organizational design.

Reimagining the way businesses operate


To reimagine their organizations for the future, leaders must address three critical questions. Insights on Organization

The Resilience Imperative: Succeeding in Uncertain Times

McKinsey & Company

Risk Insights Risk Management Organization OperationsStrengthening institutional resilience has never been more important.

The coming evolution of field operations


Insights on OperationsNew technologies are reshaping aftermarket services—and both customers and providers can benefit.

Technology + operations: A flywheel for performance improvement


New automation techniques can provide the first step toward continuous, tech-enabled redesign of critical operations—forming an intuitive ops-to-tech cycle in which tech improves ops, and vice versa. Insights on Operations

Building the vital skills for the future of work in operations


Operationally intensive companies have entered a new wave of automation and digitization. Insights on OperationsThat will have a big impact on the skills they need to remain competitive.

How to Future-Proof Your Organization

McKinsey & Company

Insights on Organization Leadership Managing in Uncertainty Operations OrganizationFrom project-based work to a lack of hierarchy, the way people work is changing fast. Organizations that plan for the postpandemic world are better able to deliver value—even amid uncertainty.

The new imperative for grid operators


Advanced-analytic models and solutions can help transmission and distribution companies boost operational performance to withstand mounting economic and regulatory pressure.

The order of operations

Seth Godin Blog

And yet, we often do the least-scary or easiest parts first, regardless of what the order of operations tells us If you put the jelly on before the peanut butter, the sandwich will fail. And if you try to spread the peanut butter on the plate and then add the bread, it will fail even worse.

A new operating model for pharma: How the pandemic has influenced priorities

McKinsey & Company

The COVID-19 pandemic has prompted pharma companies to rethink their organizational strategies. A survey of executives suggests where value might lie. Insights on Life Sciences Pharmaceuticals

Survey 110

Building a cloud-ready operating model for agility and resiliency

McKinsey & Company

Four operating-model changes can help companies accelerate the journey to cloud. Digital Insights Core IT Digital strategy and organization Disruptive Technology

Agile 87

Next-generation operating models for the next normal


Changing stakeholder behavior may lead companies in Africa and Saudi Arabia to reconsider how they operate. Middle East and Africa

A new IT operating model to better serve employees

McKinsey & Company

In this interview, Johnson & Johnson’s CIO of Corporate Technology explains how IT transformed the employee experience—and itself— with a digital-product mindset. Digital Insights Digital IT management & strategy

The insurance switch: Technology will reshape operations


As insurance companies allocate more resources to technology functions, operations will need to reshape to make the most of their new tools. Insights on Financial Services

Smoothie Operating Procedure

Kai Davis

Create a Standard Operating Procedure you can follow. The post Smoothie Operating Procedure appeared first on Kai Davis. This morning, as I wandered into the kitchen, still half asleep, I remembered that there were pre-made smoothie bags in the freezer from this week’s meal prep. For a delicious berry + greens protein smoothie, all I needed to do was: Pop the bag out of the freezer. Dump it into the blender. Add soy milk. Turn the blender on. Enjoy!

The future of operational-risk management in financial services


By partnering with the business, the operational-risk discipline can create a more secure and profitable institution. Here’s what has to happen first. Risk Insights