Solving the customer-experience puzzle: A guidebook for government leaders

McKinsey

A ready reference—based on lessons from government leaders—can help. It takes focus to transform public-sector agencies to serve a diverse set of customers better. Public Sector Insights

The opportunity in government productivity

McKinsey

Governments face a pressing question: How to do more with less? Raising productivity could save $3.5 trillion a year—or boost outcomes at no extra cost. Our Insights

Making Government Reorgs Work

Harvard Business

When governments attempt to reorganize themselves, the changes they make have a huge bearing on the effectiveness of the public sector. But, just like their corporate counterparts, government reorganizations have a poor record of success. Results from a survey on HBR.org on the effectiveness of reorganizations (covering over 1,000 reorgs across all sectors and geographies, of which 87 were government institutions), provide pointers for how to get them right.

Understanding the customer experience with government

McKinsey

Government agencies that are unclear on what matters most to their customers risk wasting time and resources on the things that don’t. Finding out is the first step. Public Sector Insights

Transforming government through digitization

McKinsey

By digitizing processes and making organizational changes, governments can enhance services, save money, and improve citizens’ quality of life. Our Insights

Digitizing the state: Five tasks for national governments

McKinsey

They need national governments to provide the right conditions for them to succeed. Public authorities cannot build great digital services on their own. Our Insights

How Governments Can Get Technology Transformations Right

BCG

When it comes to technology in the public sector, the buzz is all about the power of digital technologies to transform the ways governments operate and deliver services to citizens. Unfortunately, around the world, many core systems are aging and no longer able to meet government needs.

Transforming a 150-year-old government agency: A CEO story

McKinsey

HM Land Registry’s Graham Farrant describes leading the cultural and operational transformation of an organization of 5,200 people. Public Sector Insights

The U.S. Needs a New Paradigm for Data Governance

Harvard Business

To help close this gap, technologists need to seriously reevaluate their relationship with government. To accomplish this, those who care about the future of technology must be more strategic and focused on educating the federal government and changing its culture over the long term. Create and enforce stronger policies for governing third parties’ use of data. Government Technology Digital Articledave wheeler for hbr. The U.S.

More Government Shutdown Hype

MishTalk

The most urgent deadline is for Congress and the White House to agree to keep funding the government after the current budget year ends Monday. Otherwise, some of the government would have to shut down. The House and Senate are considering bills to fund the government past the deadline. Unless one side essentially blinks, a partial shutdown of the government will occur. It''s a legal limit on how much debt the government can pile up. government.

Harnessing the power of digital in US government agencies

McKinsey

A focus on customer journeys, a dedicated digital team, agile methods, and strong talent can help government agencies move beyond incremental improvements and achieve transformative change. Our Insights

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Build a case, build a following: Laying the groundwork to transform customer experience in government

McKinsey

Transforming government agencies to serve people better relies on making a compelling business case and inspiring supporters willing to champion the change. Here’s how. Public Sector Insights

Making government for the people

McKinsey

Budget constraints and the rapid pace of technological change mean governments must not only deliver services more effectively and efficiently but also prioritize citizens’ needs. Our Insights

Research: Index Funds Are Improving Corporate Governance

Harvard Business

Still, these funds retain the power of voice , the ability to exert shareholder influence on management and governance-related proposals. A growing number of passive investors insist they play a key role in corporate governance. laura schneider FOR HBR.

Improving the customer experience to achieve government-agency goals

McKinsey

Government agencies at every level can gain by putting the needs and wants of citizens first. The benefits of a customer-centric strategy aren’t limited to private-sector businesses. Our Insights

The trillion-dollar prize: Plugging government revenue leaks with advanced analytics

McKinsey

Now, new sources of data and new analytics tools are giving governments the upper hand. Few fiscal opportunities are bigger than reducing revenue leakages from tax and payment abuse. Our Insights

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Spanish Government Fearmongering: “Catalonia Faces Brutal Impoverishment If Leave Wins”

MishTalk

The Spanish government and constitutional court claim the referendum is illegal but 700 Catalonia mayors say the vote will take place. On October 1, Catalans head to the polls to vote yes or no on separation from Spain. Today Madrid launched a major fearmongering campaign: Catalonia Faces ‘Brutal’ Impoverishment If It Leave, Spain Warns. more…). Economics

Doing Business Where Governance Is Weak

Strategy+Business

Here are eight principles for succeeding when governance is weak--and for avoiding ethical and legal quagmires

Lacy Hunt on Negative Multiplier of Government Debt

MishTalk

In Hoisington’s Second Quarter Review (not yet posted online), Lacy Hunt takes on the widespread Keynesian belief that government spending … Continue reading → Economics

Spanish Government Threatens to Seize Catalan Finances to Stop Referendum: Juncker in Hot Water

MishTalk

In its latest move to stop an October 1 independence referendum, the Spanish Government is Poised to Seize Catalan Finances. Madrid is seeking to stop the Catalan government spending public money on its planned independence referendum. Spanish Government Rejects Dialog Request.

Fear of “Big Government” Near Record High Despite Trump Win

MishTalk

Despite the election of Donald Trump, Americans Still See Big Government as Top Threat. Gallup has an interesting poll out today concerning top fears of US citizens. more…). Economics

How the UAE government modernized citizen services

McKinsey

The United Arab Emirates has worked to improve satisfaction with public services by pursuing digitization. Our Insights

Advice on Running a Government Agency Like a Startup, from Someone Who’s Tried It

Harvard Business

18F was borne, in part, out of the Obama administration’s attempts to funnel startup-style ingenuity into the government , particularly after the disastrous launch of Healthcare.gov. I asked Godbout about how innovation teams work in government. HBR: Often when you hear about an innovation team, in government or the private sector, there’s this impression that they’re going to come in like a whirlwind and straighten everybody out.

De Facto State of Emergency: Spanish Police Storm Catalonia Government Office

MishTalk

The Independent reports Spanish police storm Catalan government buildings to stop independence referendum. The Catalan president described the raids as a “co-ordinated police assault” and a “de facto state of emergency”. more…). Economics

How migration data can deliver real-life benefits for migrants and governments

McKinsey

As countries have joined together on a path toward increased cooperation and action on migration, investment in data will be crucial for its success. Public Sector Insights

Urgency and the Government’s Pace

Martinka Consulting

Well, let’s tell that to the government. A client had a visit from a government agency 2.5 The post Urgency and the Government’s Pace appeared first on Martinka Consulting At the annual conference for the Society for the Advancement of Consulting I once again heard about how speed matters, i.e. have urgency.

Corporate Governance Should Combine the Best of Private Equity and Family Firms

Harvard Business

Over the years, governance has attempted to close that gap by aligning incentives with measures of performance. Over the last 30 years, the private equity model has risen to the fore as a solution to the governance problem. We believe so — it is a form of governance that is much older than the public and private equity models, one developed in sophisticated Western capital markets. The family firm is arguably the oldest form of governance.

Bombastic Trump Threatens to Shut Down Government if Congress Does Not Approve the Wall

MishTalk

In a fiery speech tonight, President Trump demanded funding for a wall, threatening to shut down the government if he does not get his way. In the same speech, he proclaimed he would likely terminate NAFTA. more…). Economics

Washington Post Admits “Russian Government Hackers do not Appear to have Targeted Vermont Utility”

MishTalk

Earlier today, the Russophobes fools at the Washington Post were forced to admit Russian Government Hackers do not Appear to have Targeted Vermont Utility. more…). Economics

Government Shutdown is a Fantastic Idea

MishTalk

Looking for a reason to support a government shutdown? If so, please consider Obama Stripped to Skeleton Staff in a Government Shutdown. government shutdown means President Barack Obama will have fewer people to cook meals, do the laundry, clean the floors or change the light bulbs, according to a White House contingency plan. If you think that a government shutdown is a fantastic idea (I sure do), then please contact your elected representatives and let them know.

So, You Want to Find Government Opportunities

Deltek

Finding and winning public sector opportunities is not for the faint of heart. First, finding them can be a laborious task.

Technology Progresses When Business, Government, and Academia Work Together

Harvard Business

So in 1986, the American government created SEMATECH , a consortium of government agencies, research institutions and private industry. By the mid-1980’s, the American semiconductor industry seemed like it was doomed.

Stop Waiting for Governments to Close the Skills Gap

Harvard Business

Although much attention has been paid, rightly, to government’s role in providing educational resources and skills to its citizens, we believe it will be hard to stop growing levels of inequality and economic anxiety without companies playing a more active role and assuming more responsibility for training, skilling, and reskilling employees. Government also has a role to play, but companies can’t leave the entire job to the public sector.

8 Ways Governments Can Improve Their Cybersecurity

Harvard Business

Phishing was behind the DNC hack , as well as a breach of government email accounts in Norway , and was the method that state-sponsored hackers recently used in an attempt to steal the passwords of prominent U.S. Per a new white paper that The Chertoff Group published, governments can best ensure the protection of critical assets in cyberspace by following eight key principles for authentication policy: Have a plan that explicitly addresses authentication.

Corporate and Government Bonds: Where to From Here?

MishTalk

Inquiring minds are concerned about corporate and government bonds, especially bond funds. One fund is corporate and the other is government bonds. Hello Kim I suggest government bonds are likely the last to be affected in any major bond selloff.

Majority in U.S. Say Healthcare Not Government's Responsibility

MishTalk

Say Healthcare Not Government Responsibility. Question: Do you think it is the responsibility of the federal government to make sure all Americans have healthcare coverage, or is that not the responsibility of the federal government?

Backdoor Government Decryption Hurts My Business and Yours

Harvard Business

I agree that national governments should boost their efforts to curb cybercriminal activity. government uses. Executives of companies that resell cloud services told me that many of their end customers do not trust that American companies will be able to keep their data safe from prying government eyes. The debate over encryption—and decryption—has heated up as U.S.

Consultant Ninja: Thee Sunbeam method of Government Stimulus.

Consultant Ninja

Thee Sunbeam method of Government Stimulus. skip to main | skip to sidebar. Consultant Ninja. Management Consultant | Excel Jockey | Slide Monkey | Corporate Insurgent | One-Eyed Man in the Valley of the Blind Mckinsey | Bain | BCG | Booz | Oliver Wyman. Friday, September 25, 2009. The evidence on Cash for Clunkers is that it just borrowed from future demand rather than creating new demand. After a quick spike of sales, future demand will be lower.

How China’s Government Helps — and Hinders — Innovation

Harvard Business

In recent years, the government has also launched a number of programs aimed at cultivating scientific talent. Thus, technological innovation in these sectors tends to be financed by the government and carried out within government or quasi-government laboratories. Some of the government’s policies and practices, designed ostensibly to help China become an innovation giant, are themselves a major impediment.

Pirate Party Given Chance to Form Government in Iceland: Best Wishes to Birgitta Jónsdóttir

MishTalk

Iceland has been without a ruling government since snap elections on October 29. None of the seven parties or alliances could could form a majority. The conservative Independence party had first shot and failed. The Left-Green Movement had second chance and failed. Now it’s the Pirate Party’s chance, led by Birgitta Jónsdóttir. more…). Economics