Harvard Business

APRIL 5, 2022

Lessons in enterprise AR’s potential from China Southern Airlines.

Airlines 69

Airlines Operations Enterprise Productivity 69

BCG

AUGUST 31, 2016

Airlines need to get personal with their customers. If other companies can offer a customized experience, why can’t a hotel or an airline? But there is a risk here as well: if airlines fail to act, deep-pocketed tech giants—which have already established strong footholds in travel—or well-funded startups may do so instead.

Airlines 75

Airlines Travel Hotels Survey 75

Melissa Agnes

APRIL 11, 2017

When a passenger was physically and brutally dragged from his seat aboard United Airlines’s flight 3411 earlier this week – and when the footage of this scene went viral around the globe – the airline’s crisis response was shameful on multiple levels. The post United Airlines, What Were You Thinking?

Airlines 64

Airlines Video Management Marketing 64

Seth Godin Blog

JUNE 12, 2021

The airlines benefit when they offer fewer and fewer seats as a percentage of available points floating around, because then people are pushed to either ignore their miles or settle for something less than they expected. I think it’s pretty clear that as the points economy has gotten into the billions, the answer is yes.

Airlines 39

Airlines 39

Tom Spencer

MAY 12, 2023

In this article, we will explore a variety of rewards you might be able to gain on airlines, hotels, rental cars, and credit cards. Airlines Unless you plan to drive to your consulting projects, which does not happen too often anymore, you will likely be flying. It is best to look for a nearby airline hub.

Travel 88

Travel Consulting Airlines Hotels 88

The Crazy Lives of Consultants

OCTOBER 21, 2013

The airline business is like nothing on earth, and airline people are some of the most common interactions we consultants have. Aircraft - This is one of the most common words to escape from the lips of airline people. But no one outside the airline industry says aircraft. Airline personnel have mastered passive voice!

Airlines 81

Airlines Operations Travel Consulting 81

Strategic Planning and Management Insights

SEPTEMBER 22, 2021

The two are co-authors of the book Dark Cockpit: How to Communicate, Lead, and Be in Control at All Times Like an Airline Captain , but come from quite different backgrounds. On this special episode of the Strategy & Leadership Podcast, we're joined by both Octavian Pantis and Emil G. Dobrovolschi.

Airlines 52

Airlines How To Leadership Strategy 52

Melissa Agnes

SEPTEMBER 21, 2014

Malaysia Airlines has suffered through two devastating and traumatic crises this year. These are two major crises, ultimate nightmares for any airline, and Malaysia Airlines faced both within months from one another. How culture, both organizational and national, impacted Malaysia Airlines’s crisis communication.

Airlines 84

Airlines Management Risk Analysis Analysis 84

Melissa Agnes

OCTOBER 23, 2018

These leading airlines showcase the power of focusing on the details of experience. The airline industry is tough. And yet, there are some airlines out there that just simply get it. And yet, there are some airlines out there that just simply get it. About this episode. Connect with Shashank on LinkedIn.

Airlines 40

Airlines Strategy Strategy Strategy& 40

BCG

SEPTEMBER 21, 2016

In the airline business, one late aircraft early in the morning can lead to more than 70 delayed planes later in the day. Airlines have a tough time getting their arms around OTP and how to manage it—with good reason. Article Wednesday, September 21, 2016. Sometimes it pays to sweat the small stuff. Take on-time performance (OTP).

Airlines 40

Airlines Turnaround Operations Culture 40

BCG

AUGUST 17, 2016

Over the past 15 years, Europe’s full-service airlines have flown through turbulent skies as they generally failed to adapt to an increasingly price-competitive short-haul market. The financial, regulatory, and political barriers to various strategic scenarios will determine the exact nature of each airline’s options.

Airlines 40

Airlines Industry Agile Analysis 40

Melissa Agnes

MARCH 18, 2014

As part of my contribution to the Agnes + Day team I have the opportunity to share with you developments around the world relating to protecting the privacy of all people when they either voluntarily or out of necessity, like purchasing an airline ticket, provide their personal and private information via digital platforms.

Airlines 102

Airlines Case Study Case Studies Data 102

Harvard Business

SEPTEMBER 7, 2021

How did CEO Doug Parker successfully merge US Airways and American Airlines?

Airlines 36

Airlines How To Government Operations 36

Melissa Agnes

SEPTEMBER 30, 2016

The post Are Airlines Being Descriptive Enough in their Galaxy Note 7 Warning? Take a look: How descriptive do you think one’s crisis management message should be? Comment below or use the hashtag #crisisready on Twitter and let’s continue this conversation! appeared first on Melissa Agnes - Crisis Management Keynote Speaker.

Airlines 78

Airlines Video Management Course 78

Management Consulted

APRIL 17, 2019

The Delta status match is a great way to take advantage of airline competition. It allows you to leverage your status on another airline for Delta perks. Established airlines face increasingly fierce competition as new competitors continue to emerge, driving … Continue Reading.

Airlines 100

Airlines Consulting Management Travel 100

Harvard Business

APRIL 12, 2017

By now, many of us have viewed the disturbing video of a bloodied man being dragged off of United Airlines flight 3411 from Chicago to Louisville on Sunday. This incident has thrust the common airline practice of overbooking into the spotlight. This helps the airline keep fares lower and provide more flexibility to passengers.

Airlines 44

Airlines Government Travel Transportation 44

Harvard Business

OCTOBER 6, 2021

Eighteen months into the pandemic, a panel of experts discuss what’s changed, whether the bailouts were misspent, and if business travel is ever coming back.

Airlines 68

Airlines Industry Travel Tourism 68

Management Consulted

JANUARY 22, 2019

Attention frequent business travelers: the next time you board a Delta Airlines flight, your experience will be drastically different. On January 23, you’ll see a substantial Delta boarding zones change that is sure to rankle frequent business travelers, and quite … Continue Reading.

Travel 183

Travel Airlines Consulting Management 183

MishTalk

JANUARY 23, 2014

In an effort to get money out of Venezuela, airline ticket sales had been booked solid for months. One airline cancelled all flights. Venezuelan bonds plunged to the lowest in more than two years after the government announced the latest partial devaluation of the bolivar, this time for airlines and foreign direct investment.

Airlines 77

Airlines Government Travel Transportation 77

MishTalk

FEBRUARY 9, 2014

The French airline union, SNPL, has called for a month-long strike beginning in May. It''s main objective is to repeal the Diard Law which limits the right of airline pilots to strike. Via translation from Les Echos : An unprecedented month-long strike is the motto launched today by SNPL, the main union of French airline pilots.

Airlines 68

Airlines Government Management Operations 68

Harvard Business

OCTOBER 31, 2018

Youngme Moon and Mihir Desai welcome their colleague Ryan Buell to discuss whether airlines deserve their reputation for terrible customer service. They also share other customer service pet peeves, as well as their personal “Customer Experience Picks.” ” Download this podcast.

Airlines 45

Airlines Policies Management 45

LSA Global

JUNE 20, 2017

You only need to look at United Airlines’ recent disastrous negative publicity to see how they blew it. From the recent reports, it appears United Airlines relied too much on “policy” guidelines that were overly complicated and confusing. But there is a risk in being too rigid in the way culture is defined and interpreted.

Airlines 43

Airlines Culture Policies Guidelines 43

1 to 1

JANUARY 27, 2014

When I asked her which airline she worked for, she replied, "the worst airline in the world." I responded, "Let me guess--United Airlines.". While attending a cocktail party in December, I met a woman who returned to the U.S. that day from Costa Rica. She was a flight attendant and drove directly to the party from JFK airport.

Airlines 52

Airlines Strategy Strategy Strategy& 52

Harvard Business

MAY 27, 2016

Why is the airline industry so terrible? Which brings us back to the airline industry. ” Airlines are also pursuing efficiency in ways customers don’t see so easily, such as reducing the number of short-haul flights they offer and centralizing passengers in large airports.

Airlines 47

Airlines Travel Industry Efficiency 47

Martinka Consulting

MAY 13, 2016

On March 14 was the day United Continental Airlines CEO Oscar Munoz eturned to work after he had a heart attack and heart transplant last October. I Hope It’s Better than United Airlines Plan appeared first on Martinka Consulting. As the Wall Street Journal stated on March 7, 2016: “Mr.

Airlines 40

Airlines Journal Consulting Sales 40

Tom Spencer

JULY 14, 2023

For example, Southwest Airlines competes directly with Delta and American Airlines, but also competes with car travel because of its unique business model. Thus, Southwest must keep an eye on both the airline industry as well as automobile transportation. Another hidden substitute is for the customer to do nothing at all.

Productivity 78

Productivity Marketing Airlines Hotels 78

Harvard Business

NOVEMBER 17, 2016

Warren Buffett got burned with an airline investment in the 1990s. airlines, taking a 4.16% stake in American Airlines, smaller stakes in United and Delta, and an undisclosed stake in Southwest Airlines. airlines had one thing in common: their largest investors. billion in the four largest U.S.

Airlines 28

Airlines Industry Marketing Travel 28

Harvard Business

MARCH 3, 2017

American Airlines and United Airlines recently joined Delta in offering passengers a lower-priced option to fly: basic economy. At first blush, it’s difficult to see how a further degradation of airline service can enhance profits and attract customers. Want to save a couple of bucks on your next flight?

Airlines 28

Airlines Travel Fashion Productivity 28

1 to 1

MARCH 13, 2014

airline customerexperience customerloyalty customerservice customerstrategy' It''s a convenient--and many times the only--way to get from one place to another, as long as you''re willing to check your comfort with your suitcase. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.

Airlines 35

Airlines 35

The Crazy Lives of Consultants

OCTOBER 28, 2014

So American Airlines (née US Airways) just announced their 2015 elite program, and the travel bloggers are starting to exhale. It''s not awful unless you flew more than 75k but less than 100k miles last year. What strikes me about their new system is the elite levels: Gold, Platinum, and Executive Platinum.

Airlines 47

Airlines Travel Consulting System 47

Markovitz Consulting

APRIL 23, 2018

According to the Wall Street Journal , passengers on Southwest Airlines flight 1380, which suffered an engine failure and broken window, didn’t use their oxygen masks properly. And based on this Southwest Airlines accident, it’s about as effective. That sounds about right to me. What to do?

Course 133

Course Airlines Journal Transportation 133

Tom Spencer

MARCH 24, 2018

A fine example of a company that passed through the five stages of decline to ultimately collapse was the one popularly known as “the king of good times” – Kingfisher Airlines. Kingfisher Airlines, once known for its best in class service, on board meals, and staff courtesy fell from grace due to excessive arrogance.

Airlines 101

Airlines Capgemini Groups Banking 101

MishTalk

OCTOBER 9, 2014

La Guardia Airport Cleaners On Strike The Financial Times reports Airline Cabin Cleaners Strike Over Ebola Fears. Up to 200 airline cabin cleaners were expected to strike on Thursday over concerns that they might be exposed to Ebola as US authorities try to contain alarm over the virus.

Airlines 68

Airlines Pharmaceuticals Travel Survey 68

Steve Shu Consulting

APRIL 29, 2017

Get airline status so that you can board planes as soon as possible (e.g., purchase airline credit card if necessary). I tried to quickly reflect on lifehacks that really helped me in my first year so that other, new consultants might benefit from my learnings. Plan your weekends at least one week in advance.

Consulting 150

Consulting Management Airlines Development 150

1 to 1

APRIL 5, 2016

More flights are arriving on time while airlines are losing fewer bags and fewer passengers are getting bumped from flights. Yet customer complaints are at their highest levels since 2001, according to the 2016 Airline Quality Rating report. percent in 2014 to 79.9

Airlines 20

Airlines Report Trends Strategy 20

Management Consulted

MARCH 28, 2019

It used to be that a consultant could wrack up thousands of reward points a year on airline tickets alone, not to mention hotels, ground transportation, and food. Consulting firm credit card use is changing. Credit card reward points are … Continue Reading.

Airlines 100

Airlines Consulting Hotels Transportation 100

Harvard Business

JUNE 14, 2021

Frequent flyer miles can incentivize passengers not to use some high-cost services.

Airlines 66

Airlines Travel Strategy Strategy 66