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Airlines Related Topics 
Management Consulted
APRIL 9, 2019
Delta and United are two of the largest airlines in the world. legacy carriers is the best airline for consultants continues to rage. The post Best Airline for Consultants: Delta or United? The debate about which of these U.S. To put that discussion to rest (or add some fuel … Continue Reading. appeared first on Management Consulted. consulting travel
Management Consulted
DECEMBER 9, 2018
Which airline is best for domestic consulting travel? Which airline provides the best rewards? Which airline will get you there on-time most often? Which airline provides the best … Continue Reading. The post Which Airline Delivers The Best Consulting Business Travel Experience? Well, there’s a lot of different ways you could parse that question. appeared first on Management Consulted. consulting travel
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Seth Godin Blog
JUNE 12, 2021
The airlines benefit when they offer fewer and fewer seats as a percentage of available points floating around, because then people are pushed to either ignore their miles or settle for something less than they expected.
BCG
SEPTEMBER 21, 2016
In the airline business, one late aircraft early in the morning can lead to more than 70 delayed planes later in the day. No other aspect of an airline’s operations has as broad or as deep an impact on the entire organization. Airlines have a tough time getting their arms around OTP and how to manage it—with good reason. The first step is making the system resilient to disruption; the second is enabling an airline to catch up more quickly when disruption occurs.
Management Consulted
MARCH 21, 2019
Airline Status Match & Status Match Challenge Options An airline status match … Continue Reading. The post Airline Status Match: A Complete Guide To Status Match Challenge Options appeared first on Management Consulted. Disclaimer: The MC Team is passionate about travel, and writes about stuff we think you’ll like. Management Consulted may receive a commission from The Points Guy Affiliate Network.
Harvard Business
APRIL 5, 2022
Lessons in enterprise AR’s potential from China Southern Airlines. Operations and supply chain management Innovation Personal productivity Technology and analytics AI and machine learning Internet of Things Digital Article
Management Consulted
MARCH 21, 2019
Airline Status Match & Status Match Challenge Options An airline status match … Continue Reading. The post Airline Status Match: A Complete Guide To Status Match Challenge Options appeared first on Management Consulted. Disclaimer: The MC Team is passionate about travel, and writes about stuff we think you’ll like. Management Consulted may receive a commission from The Points Guy Affiliate Network.
BCG
AUGUST 31, 2016
Airlines need to get personal with their customers. If other companies can offer a customized experience, why can’t a hotel or an airline? With the wealth of consumer data at their disposal (both their own and from other sources), airlines have an enormous opportunity to increase revenue by building strong customer loyalty rooted in a personalized experience. Article Wednesday, August 31, 2016.
BCG
AUGUST 17, 2016
Over the past 15 years, Europe’s full-service airlines have flown through turbulent skies as they generally failed to adapt to an increasingly price-competitive short-haul market. All kinds of airlines—from legacy FSCs to low-cost carriers large and small—need to come to grips with issues of scale, costs, and operating flexibility in an environment that demands ever more efficiency and agility. Article Wednesday, August 17, 2016.
Management Consulted
MARCH 26, 2019
The post Delta American Express Gold – The Gold Standard of Airline Credit Cards? Disclaimer: The MC Team is passionate about travel, and writes about stuff we think you’ll like. Management Consulted may receive a commission from The Points Guy Affiliate Network. If you are a loyal Delta flier (like us!), we’re excited to … Continue Reading. appeared first on Management Consulted. consulting travel
Management Consulted
FEBRUARY 6, 2019
Premier airline status. More than Christmas, New Years, Hanukkah, and Kwanzaa combined, airline status brings joy to many consultants each year (usually in December.) The post Airline Status Stacking: How I’m getting status on American, Delta, and Southwest appeared first on Management Consulted. The consultant’s holy grail. But not this year for me. Because, although I achieved my 13th … Continue Reading.
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Management Consulted
APRIL 1, 2019
The post Delta American Express Gold – The Gold Standard of Airline Credit Cards? Special Offer Alert: Delta and American Express are offering a limited time welcome bonus of 60,000 Delta miles if you spend $2,000 on purchases within the first 3 months of account opening. Offer is available until April 3, 2019. If … Continue Reading. appeared first on Management Consulted. consulting travel life as a consultant
Melissa Agnes
APRIL 11, 2017
When a passenger was physically and brutally dragged from his seat aboard United Airlines’s flight 3411 earlier this week – and when the footage of this scene went viral around the globe – the airline’s crisis response was shameful on multiple levels. The post United Airlines, What Were You Thinking?
Strategic Planning and Management Insights
SEPTEMBER 22, 2021
The two are co-authors of the book Dark Cockpit: How to Communicate, Lead, and Be in Control at All Times Like an Airline Captain , but come from quite different backgrounds. On this special episode of the Strategy & Leadership Podcast, we're joined by both Octavian Pantis and Emil G.
Harvard Business
OCTOBER 6, 2021
Eighteen months into the pandemic, a panel of experts discuss what’s changed, whether the bailouts were misspent, and if business travel is ever coming back. Government policy and regulation Economic cycles and trends Travel and tourism industry Aerospace and defense sector Digital Article
Harvard Business
APRIL 2, 2021
The pandemic has cast a spotlight on a historically undervalued asset. Customer service Operations management Customers Digital Article
Strategy+Business
FEBRUARY 9, 2016
Why we shouldn't expect the price of air travel to fall just because jet fuel is cheaper
Harvard Business
SEPTEMBER 7, 2021
How did CEO Doug Parker successfully merge US Airways and American Airlines? Mergers and acquisitions Operations strategy Corporate governance Aerospace and defense sector Audio
Harvard Business
JUNE 14, 2021
Frequent flyer miles can incentivize passengers not to use some high-cost services. Strategy Pricing Customer service Travel Digital Article
Melissa Agnes
SEPTEMBER 21, 2014
Malaysia Airlines has suffered through two devastating and traumatic crises this year. These are two major crises, ultimate nightmares for any airline, and Malaysia Airlines faced both within months from one another. Faced with this utmost and devastating challenge, how did the airline fare in their crisis management and what lessons can you take away to strengthen your own organization’s crisis plan? Take a look at Malaysia Airlines’s YouTube strategy.
MishTalk
OCTOBER 9, 2014
La Guardia Airport Cleaners On Strike The Financial Times reports Airline Cabin Cleaners Strike Over Ebola Fears. Up to 200 airline cabin cleaners were expected to strike on Thursday over concerns that they might be exposed to Ebola as US authorities try to contain alarm over the virus. Ebola Epidemic Spreads Panic is in the air in some places over the deadly ebola virus. Is the panic justified? Is there any cure? How deadly is ebola compared to other viruses?
Melissa Agnes
MARCH 13, 2014
By now, we’ve all heard of the terrible crisis Malaysia Airlines is facing with flight MH370 appearing to have vanished out of thin air with over 200 passengers and crew members aboard. It’s an unthinkable situation, though one that every airline needs to be prepared to properly manage at any given time. So how is Malaysia Airlines handling this crisis? A Look at Malaysia Airlines’s Crisis Communications. Malaysia Airlines (@MAS) March 13, 2014.
1 to 1
MARCH 13, 2014
airline customerexperience customerloyalty customerservice customerstrategy Flying is, for some people, a necessary evil. It''s a convenient--and many times the only--way to get from one place to another, as long as you''re willing to check your comfort with your suitcase. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.
1 to 1
OCTOBER 18, 2015
After nearly two years since their initial merger, American Airlines and US Airways officially became one airline on Saturday. And after a million hours of training and more than 9,000 tests of kiosks, the airline is facing the last remaining hurdle where mergers are concerned: going live with their combined reservations system.
Melissa Agnes
OCTOBER 23, 2018
These leading airlines showcase the power of focusing on the details of experience. Shashank Nigam, author of Soar and CEO of Simpliflying, joins the Invincible Brand Podcast to share some powerful strategies on how today’s leading airlines have managed to build sustainable trust – and how that serves them when undesirable incidents risk occurring. The airline industry is tough. And yet, there are some airlines out there that just simply get it.
1 to 1
DECEMBER 19, 2013
We''re right in the middle of the holiday season and like every other year, organizations are trying their utmost to make the most out of holiday cheer to encourage consumers to make purchases or at least to remain top of mind. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog. customerexperience customerloyalty customerservice customerstrategy delta westjet
Melissa Agnes
SEPTEMBER 30, 2016
The post Are Airlines Being Descriptive Enough in their Galaxy Note 7 Warning? As I sat on an Air Canada flight this week, listening to the message that warned passengers to power down their Samsung Galaxy Note 7 devices, I thought: “But what if somebody doesn’t power down and and there’s a fire – a crisis – mid-flight?” ” So I sat there and I thought about the simple message the flight attendant had just given, in both English and French.
The Fearless Marketer
AUGUST 16, 2021
Uncategorized Airlines (NEC) Amazon Broadcasting - NEC Consumer Electronics Retailers disney Electric Power Plant Construction F.B. Every once in a while, I post a free public service announcement here for qualified organizations.
MishTalk
FEBRUARY 9, 2014
The French airline union, SNPL, has called for a month-long strike beginning in May. It''s main objective is to repeal the Diard Law which limits the right of airline pilots to strike. Via translation from Les Echos : An unprecedented month-long strike is the motto launched today by SNPL, the main union of French airline pilots. The Daird Law, passed in 2012 requires airline personal to individually declare strike intent at least 48 hours before the commencement of a strike.
The Crazy Lives of Consultants
OCTOBER 28, 2014
So American Airlines (née US Airways) just announced their 2015 elite program, and the travel bloggers are starting to exhale. It''s not awful unless you flew more than 75k but less than 100k miles last year. What strikes me about their new system is the elite levels: Gold, Platinum, and Executive Platinum. No Silver; you get Gold for only 25,000 miles flown.
Melissa Agnes
MARCH 18, 2014
As part of my contribution to the Agnes + Day team I have the opportunity to share with you developments around the world relating to protecting the privacy of all people when they either voluntarily or out of necessity, like purchasing an airline ticket, provide their personal and private information via digital platforms. For example: The processing of an airline ticket. The Act applies to Malaysia Airlines and they so state in their privacy policy. of Malaysia Airlines.
Martinka Consulting
MAY 13, 2016
On March 14 was the day United Continental Airlines CEO Oscar Munoz eturned to work after he had a heart attack and heart transplant last October. I Hope It’s Better than United Airlines Plan appeared first on Martinka Consulting. As the Wall Street Journal stated on March 7, 2016: “Mr. Munoz’s illness has shaken a company that was already under stress.” ” What would happen to your company if you needed a heart transplant?
MishTalk
JANUARY 23, 2014
In an effort to get money out of Venezuela, airline ticket sales had been booked solid for months. One airline cancelled all flights. Venezuelan bonds plunged to the lowest in more than two years after the government announced the latest partial devaluation of the bolivar, this time for airlines and foreign direct investment. Airlines operating in Venezuela fell and one carrier suspended flights. Still, measured at the official rate, airlines have an equivalent of $3.3
1 to 1
APRIL 5, 2016
More flights are arriving on time while airlines are losing fewer bags and fewer passengers are getting bumped from flights. Yet customer complaints are at their highest levels since 2001, according to the 2016 Airline Quality Rating report. The report, released on April 4, found that while the percentage of flights that arrived on time in 2015 rose from 76.2 percent in 2014 to 79.9
Harvard Business
MARCH 21, 2019
A study explored the link between safety and profitability. Risk management Decision making Transportation Digital Article
Strategy+Business
FEBRUARY 15, 2013
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LSA Global
JUNE 20, 2017
You only need to look at United Airlines’ recent disastrous negative publicity to see how they blew it. From the recent reports, it appears United Airlines relied too much on “policy” guidelines that were overly complicated and confusing. And just two weeks later, a passenger was dragged off the plane (and injured in the process) as a result of the airline’s policy of overbooking seats. We know how much corporate culture matters to the success of an organization.
Harvard Business
OCTOBER 31, 2018
Youngme Moon and Mihir Desai welcome their colleague Ryan Buell to discuss whether airlines deserve their reputation for terrible customer service. They also share other customer service pet peeves, as well as their personal “Customer Experience Picks.” ” Download this podcast. For interested listeners: • Ryan Buell in HBR: The Parts of Customer Service That Should Never Be Automated.
Harvard Business
APRIL 12, 2017
By now, many of us have viewed the disturbing video of a bloodied man being dragged off of United Airlines flight 3411 from Chicago to Louisville on Sunday. This incident has thrust the common airline practice of overbooking into the spotlight. Overbooking – the practice of selling more tickets on an airplane than there are seats – benefits both airlines and passengers. This helps the airline keep fares lower and provide more flexibility to passengers.
1 to 1
SEPTEMBER 26, 2013
Social media might have been born out of humans'' need to communicate with friends, to remove geographical boundaries, and share information with loved ones. But it has long moved on to become an important tool for organizations, and the more savvy ones are leveraging it to interact with their customers. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog. americanairlines customerexperience customerservice customerstrategy socialcare socialmedia
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