Coronavirus: Airlines brace for severe turbulence

McKinsey

Airlines need strategies for navigating the crisis and returning to the skies. COVID-19 has brought travel to a sudden halt. Insights on Travel, Transport & Logistics

How to transform your airline

McKinsey

Airline transformations are often necessary—and always difficult. We lay out five rules for success. Insights on Travel, Transport & Logistics

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Best Airline for Consultants: Delta or United?

Management Consulted

Delta and United are two of the largest airlines in the world. legacy carriers is the best airline for consultants continues to rage. The post Best Airline for Consultants: Delta or United? The debate about which of these U.S. To put that discussion to rest (or add some fuel … Continue Reading. appeared first on Management Consulted. consulting travel

Taking on airlines’ toughest challenges

McKinsey

This speech from a procurement summit touches on airline profitability, new approaches to cost cutting, and treating procurement as a valued partner. Aviation is still an enormously demanding industry. Insights on Travel, Transport & Logistics

How airlines can chart a path to zero-carbon flying

McKinsey

The coronavirus crisis will transform aviation, giving airlines their best chance yet to address climate change. Sustainable fuels are a key part of that strategy. Insights on Travel, Transport & Logistics

Which Airline Delivers The Best Consulting Business Travel Experience?

Management Consulted

Which airline is best for domestic consulting travel? Which airline provides the best rewards? Which airline will get you there on-time most often? Which airline provides the best … Continue Reading. The post Which Airline Delivers The Best Consulting Business Travel Experience? Well, there’s a lot of different ways you could parse that question. appeared first on Management Consulted. consulting travel

Travel 126

How Chinese airlines can brace for impending turbulence

McKinsey

The coming years could prove challenging for Chinese airlines, which are already battling economic losses. They should focus on five opportunities. Insights on Travel, Transport & Logistics

A better approach to airline costs

McKinsey

Aggregate views of airline costs have their limitations. A better approach looks in depth at cost drivers. Our Insights

Airline Status Match: A Complete Guide To Status Match Challenge Options

Management Consulted

Airline Status Match & Status Match Challenge Options An airline status match … Continue Reading. The post Airline Status Match: A Complete Guide To Status Match Challenge Options appeared first on Management Consulted. Disclaimer: The MC Team is passionate about travel, and writes about stuff we think you’ll like. Management Consulted may receive a commission from The Points Guy Affiliate Network.

Improving Airlines’ On-Time Performance

BCG

In the airline business, one late aircraft early in the morning can lead to more than 70 delayed planes later in the day. No other aspect of an airline’s operations has as broad or as deep an impact on the entire organization. Airlines have a tough time getting their arms around OTP and how to manage it—with good reason. The first step is making the system resilient to disruption; the second is enabling an airline to catch up more quickly when disruption occurs.

Buying and flying: Next-generation airline procurement

McKinsey

Airlines have been saving through strong purchasing for decades. But with unit revenues declining, procurement must step up to the next level. Our Insights

Does your airline still cross seat belts? A ten-point lean checklist for leaders

McKinsey

Wasteful processes abound at many supposedly lean airlines. How does yours measure up? Insights on Travel, Transport & Logistics

Crazy Airline Gobbledegook Nonsense

The Crazy Lives of Consultants

The airline business is like nothing on earth, and airline people are some of the most common interactions we consultants have. Aircraft - This is one of the most common words to escape from the lips of airline people. But no one outside the airline industry says aircraft. Welcome aboard the pirate ship, Southwest Airlines Flight 123! Airline personnel have mastered passive voice! Product - MBA-ization comes to the airline industry!

How airlines can gain a competitive edge through pricing

McKinsey

Most airlines have optimized their core ticket costs. But as ancillary purchases represent an increasing percentage of customer spending airlines must rethink their revenue-management practices. Our Insights

Walk before you fly—capturing the digital opportunity in airlines

McKinsey

A focused approach to digitization can help airlines create value faster than overambitious transformations do. Insights on Travel, Transport & Logistics

Airline Status Match: A Complete Guide To Status Match Challenge Options

Management Consulted

Airline Status Match & Status Match Challenge Options An airline status match … Continue Reading. The post Airline Status Match: A Complete Guide To Status Match Challenge Options appeared first on Management Consulted. Disclaimer: The MC Team is passionate about travel, and writes about stuff we think you’ll like. Management Consulted may receive a commission from The Points Guy Affiliate Network.

How airlines should manage IT failures and security breaches to improve operational stability

McKinsey

To face up to challenges stemming from digital innovation, airline executives should work to secure technology delivery, manage cyberrisk, and address costs, among other actions. Insights on Travel, Transport & Logistics

Leading from the front line: How airlines can boost ancillary revenues

McKinsey

Ancillary revenues are rising, and airlines increasingly depend on them. The next step forward: Efforts to help frontline employees collect these fees and charges more effectively. Insights on Travel, Transport & Logistics

Delta American Express Gold – The Gold Standard of Airline Credit Cards?

Management Consulted

The post Delta American Express Gold – The Gold Standard of Airline Credit Cards? Disclaimer: The MC Team is passionate about travel, and writes about stuff we think you’ll like. Management Consulted may receive a commission from The Points Guy Affiliate Network. If you are a loyal Delta flier (like us!), we’re excited to … Continue Reading. appeared first on Management Consulted. consulting travel

Airline Status Stacking: How I’m getting status on American, Delta, and Southwest

Management Consulted

Premier airline status. More than Christmas, New Years, Hanukkah, and Kwanzaa combined, airline status brings joy to many consultants each year (usually in December.) The post Airline Status Stacking: How I’m getting status on American, Delta, and Southwest appeared first on Management Consulted. The consultant’s holy grail. But not this year for me. Because, although I achieved my 13th … Continue Reading.

It’s High Time Airlines Got Personal

BCG

Airlines need to get personal with their customers. If other companies can offer a customized experience, why can’t a hotel or an airline? With the wealth of consumer data at their disposal (both their own and from other sources), airlines have an enormous opportunity to increase revenue by building strong customer loyalty rooted in a personalized experience. Article Wednesday, August 31, 2016.

3 Ways American Airlines Can Win Customers

Think Customers

After nearly two years since their initial merger, American Airlines and US Airways officially became one airline on Saturday. And after a million hours of training and more than 9,000 tests of kiosks, the airline is facing the last remaining hurdle where mergers are concerned: going live with their combined reservations system.

Consolidation in Europe’s Airline Industry

BCG

Over the past 15 years, Europe’s full-service airlines have flown through turbulent skies as they generally failed to adapt to an increasingly price-competitive short-haul market. All kinds of airlines—from legacy FSCs to low-cost carriers large and small—need to come to grips with issues of scale, costs, and operating flexibility in an environment that demands ever more efficiency and agility. Article Wednesday, August 17, 2016.

Delta American Express Gold – The Gold Standard of Airline Credit Cards?

Management Consulted

The post Delta American Express Gold – The Gold Standard of Airline Credit Cards? Special Offer Alert: Delta and American Express are offering a limited time welcome bonus of 60,000 Delta miles if you spend $2,000 on purchases within the first 3 months of account opening. Offer is available until April 3, 2019. If … Continue Reading. appeared first on Management Consulted. consulting travel life as a consultant

Leave the Airlines Alone

Strategy+Business

Why we shouldn't expect the price of air travel to fall just because jet fuel is cheaper

Between ROIC and a hard place: The puzzle of airline economics

McKinsey

At a recent symposium of the International Air Transport Association, McKinsey’s Alex Dichter delved into airlines’ tangled finances. Our Insights

What's Fueling Customer Complaints with Airlines

Think Customers

More flights are arriving on time while airlines are losing fewer bags and fewer passengers are getting bumped from flights. Yet customer complaints are at their highest levels since 2001, according to the 2016 Airline Quality Rating report. The report, released on April 4, found that while the percentage of flights that arrived on time in 2015 rose from 76.2 percent in 2014 to 79.9

United Airlines, What Were You Thinking?

Melissa Agnes

When a passenger was physically and brutally dragged from his seat aboard United Airlines’s flight 3411 earlier this week – and when the footage of this scene went viral around the globe – the airline’s crisis response was shameful on multiple levels. The post United Airlines, What Were You Thinking?

United Airlines Cracks Down on Oversize Carry-Ons

1 to 1

airline customerexperience customerloyalty customerservice customerstrategy Flying is, for some people, a necessary evil. It''s a convenient--and many times the only--way to get from one place to another, as long as you''re willing to check your comfort with your suitcase. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.

Salvation or misleading temptation—low-cost brands of legacy airlines

McKinsey

We’ve seen this before: while separate in-house LCC brands seem promising, few have thrived. Success requires a clear rationale, rigorous follow-through. and ensuring the right answer is not to transform the mainline brand. Our Insights

Strategies For Building Sustained Trust From The World’s Leading Airlines

Melissa Agnes

These leading airlines showcase the power of focusing on the details of experience. The airline industry is tough. And yet, there are some airlines out there that just simply get it. You can also listen to this episode on iTunes , Spotify , Stitcher , and YouTube.

Airlines Leverage Holiday Cheer

1 to 1

We''re right in the middle of the holiday season and like every other year, organizations are trying their utmost to make the most out of holiday cheer to encourage consumers to make purchases or at least to remain top of mind. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog. customerexperience customerloyalty customerservice customerstrategy delta westjet

TCIP #016 – Malaysia Airlines Crisis Management with Jonathan Hemus

Melissa Agnes

Malaysia Airlines has suffered through two devastating and traumatic crises this year. These are two major crises, ultimate nightmares for any airline, and Malaysia Airlines faced both within months from one another. Faced with this utmost and devastating challenge, how did the airline fare in their crisis management and what lessons can you take away to strengthen your own organization’s crisis plan? Take a look at Malaysia Airlines’s YouTube strategy.

A Look at Malaysia Airlines’s Crisis Communications During the Crisis of Flight MH370

Melissa Agnes

By now, we’ve all heard of the terrible crisis Malaysia Airlines is facing with flight MH370 appearing to have vanished out of thin air with over 200 passengers and crew members aboard. It’s an unthinkable situation, though one that every airline needs to be prepared to properly manage at any given time. So how is Malaysia Airlines handling this crisis? A Look at Malaysia Airlines’s Crisis Communications. Malaysia Airlines (@MAS) March 13, 2014.

Panic Over Ebola: Airline Strikes, Banned Flights, Experimental Drugs

MishTalk

La Guardia Airport Cleaners On Strike The Financial Times reports Airline Cabin Cleaners Strike Over Ebola Fears. Up to 200 airline cabin cleaners were expected to strike on Thursday over concerns that they might be exposed to Ebola as US authorities try to contain alarm over the virus. Ebola Epidemic Spreads Panic is in the air in some places over the deadly ebola virus. Is the panic justified? Is there any cure? How deadly is ebola compared to other viruses?