INDUSTRY INSIGHTS YOUR PEERS ARE READING
Ancillary revenues are rising, and airlines increasingly depend on them. The next step forward: Efforts to help frontline employees collect these fees and charges more effectively. Insights on Travel, Transport & Logistics MORE
After nearly two years since their initial merger, American Airlines and US Airways officially became one airline on Saturday. And after a million hours of training and more than 9,000 tests of kiosks, the airline is facing the last remaining hurdle where mergers are concerned: going live with their combined reservations system. MORE
Why we shouldn't expect the price of air travel to fall just because jet fuel is cheaper MORE
So American Airlines (née US Airways) just announced their 2015 elite program, and the travel bloggers are starting to exhale. It''s not awful unless you flew more than 75k but less than 100k miles last year. MORE
At a recent symposium of the International Air Transport Association, McKinsey’s Alex Dichter delved into airlines’ tangled finances. Our Insights MORE
A focused approach to digitization can help airlines create value faster than overambitious transformations do. Insights on Travel, Transport & Logistics MORE
In an effort to get money out of Venezuela, airline ticket sales had been booked solid for months. One airline cancelled all flights. Venezuelan bonds plunged to the lowest in more than two years after the government announced the latest partial devaluation of the bolivar, this time for airlines and foreign direct investment. Airlines operating in Venezuela fell and one carrier suspended flights. Still, measured at the official rate, airlines have an equivalent of $3.3 MORE
The airline business is like nothing on earth, and airline people are some of the most common interactions we consultants have. Aircraft - This is one of the most common words to escape from the lips of airline people. But no one outside the airline industry says aircraft. MORE
Wasteful processes abound at many supposedly lean airlines. How does yours measure up? Insights on Travel, Transport & Logistics MORE
By now, many of us have viewed the disturbing video of a bloodied man being dragged off of United Airlines flight 3411 from Chicago to Louisville on Sunday. This incident has thrust the common airline practice of overbooking into the spotlight. Overbooking – the practice of selling more tickets on an airplane than there are seats – benefits both airlines and passengers. This helps the airline keep fares lower and provide more flexibility to passengers. MORE
More flights are arriving on time while airlines are losing fewer bags and fewer passengers are getting bumped from flights. Yet customer complaints are at their highest levels since 2001, according to the 2016 Airline Quality Rating report. The report, released on April 4, found that while the percentage of flights that arrived on time in 2015 rose from 76.2 percent in 2014 to 79.9 MORE
Airline Status Match & Status Match Challenge Options An airline status match … Continue Reading. The post Airline Status Match: A Complete Guide To Status Match Challenge Options appeared first on Management Consulted. Disclaimer: The MC Team is passionate about travel, and writes about stuff we think you’ll like. Management Consulted may receive a commission from The Points Guy Affiliate Network. MORE
Why is the airline industry so terrible? Which brings us back to the airline industry. ” Airlines are also pursuing efficiency in ways customers don’t see so easily, such as reducing the number of short-haul flights they offer and centralizing passengers in large airports. MORE
MERGERS have had a ubiquitous presence in the news recently as leaders in the airline , publishing , and telecommunications industries have taken steps to consolidate. MORE
The French airline union, SNPL, has called for a month-long strike beginning in May. It''s main objective is to repeal the Diard Law which limits the right of airline pilots to strike. Via translation from Les Echos : An unprecedented month-long strike is the motto launched today by SNPL, the main union of French airline pilots. The Daird Law, passed in 2012 requires airline personal to individually declare strike intent at least 48 hours before the commencement of a strike. MORE
Warren Buffett got burned with an airline investment in the 1990s. airlines, taking a 4.16% stake in American Airlines, smaller stakes in United and Delta, and an undisclosed stake in Southwest Airlines. Industry observers have noted that since 2010, “The airline industry is profitable again — really profitable.” airlines. airlines had one thing in common: their largest investors. MORE
Most airlines have optimized their core ticket costs. But as ancillary purchases represent an increasing percentage of customer spending airlines must rethink their revenue-management practices. Our Insights MORE
Airline transformations are often necessary—and always difficult. We lay out five rules for success. Insights on Travel, Transport & Logistics MORE
Without a new approach, airline loyalty programs risk alienating many customers. Insights on Travel, Transport & Logistics MORE
Which airline is best for domestic consulting travel? Which airline provides the best rewards? Which airline will get you there on-time most often? Which airline provides the best … Continue Reading. MORE
In the airline business, one late aircraft early in the morning can lead to more than 70 delayed planes later in the day. No other aspect of an airline’s operations has as broad or as deep an impact on the entire organization. Article Wednesday, September 21, 2016. MORE
La Guardia Airport Cleaners On Strike The Financial Times reports Airline Cabin Cleaners Strike Over Ebola Fears. Up to 200 airline cabin cleaners were expected to strike on Thursday over concerns that they might be exposed to Ebola as US authorities try to contain alarm over the virus. MORE
On March 14 was the day United Continental Airlines CEO Oscar Munoz eturned to work after he had a heart attack and heart transplant last October. I Hope It’s Better than United Airlines Plan appeared first on Martinka Consulting. As the Wall Street Journal stated on March 7, 2016: “Mr. Munoz’s illness has shaken a company that was already under stress.” ” What would happen to your company if you needed a heart transplant? MORE
Delta and United are two of the largest airlines in the world. legacy carriers is the best airline for consultants continues to rage. The post Best Airline for Consultants: Delta or United? The debate about which of these U.S. MORE
Airline Status Match & Status Match Challenge Options An airline status match … Continue Reading. The post Airline Status Match: A Complete Guide To Status Match Challenge Options appeared first on Management Consulted. Disclaimer: The MC Team is passionate about travel, and writes about stuff we think you’ll like. Management Consulted may receive a commission from The Points Guy Affiliate Network. MORE
The post Delta American Express Gold – The Gold Standard of Airline Credit Cards? Disclaimer: The MC Team is passionate about travel, and writes about stuff we think you’ll like. Management Consulted may receive a commission from The Points Guy Affiliate Network. If you are a loyal Delta flier (like us!), we’re excited to … Continue Reading. appeared first on Management Consulted. consulting travel MORE
The post Delta American Express Gold – The Gold Standard of Airline Credit Cards? Special Offer Alert: Delta and American Express are offering a limited time welcome bonus of 60,000 Delta miles if you spend $2,000 on purchases within the first 3 months of account opening. Offer is available until April 3, 2019. If … Continue Reading. appeared first on Management Consulted. consulting travel life as a consultant MORE
This speech from a procurement summit touches on airline profitability, new approaches to cost cutting, and treating procurement as a valued partner. Aviation is still an enormously demanding industry. Insights on Travel, Transport & Logistics MORE
Premier airline status. More than Christmas, New Years, Hanukkah, and Kwanzaa combined, airline status brings joy to many consultants each year (usually in December.) The post Airline Status Stacking: How I’m getting status on American, Delta, and Southwest appeared first on Management Consulted. The consultant’s holy grail. But not this year for me. Because, although I achieved my 13th … Continue Reading. MORE
Over the past 15 years, Europe’s full-service airlines have flown through turbulent skies as they generally failed to adapt to an increasingly price-competitive short-haul market. Article Wednesday, August 17, 2016. MORE
You only need to look at United Airlines’ recent disastrous negative publicity to see how they blew it. From the recent reports, it appears United Airlines relied too much on “policy” guidelines that were overly complicated and confusing. MORE
A study explored the link between safety and profitability. Risk management Decision making Transportation Digital Article MORE
Youngme Moon and Mihir Desai welcome their colleague Ryan Buell to discuss whether airlines deserve their reputation for terrible customer service. They also share other customer service pet peeves, as well as their personal “Customer Experience Picks.” ” Download this podcast. For interested listeners: • Ryan Buell in HBR: The Parts of Customer Service That Should Never Be Automated. MORE
Airlines Related Topics 
Management Consulted
APRIL 9, 2019
Delta and United are two of the largest airlines in the world. legacy carriers is the best airline for consultants continues to rage. The post Best Airline for Consultants: Delta or United? The debate about which of these U.S.
Management Consulted
DECEMBER 9, 2018
Which airline is best for domestic consulting travel? Which airline provides the best rewards? Which airline will get you there on-time most often? Which airline provides the best … Continue Reading.
McKinsey
JANUARY 11, 2019
Airline transformations are often necessary—and always difficult. We lay out five rules for success. Insights on Travel, Transport & Logistics
BCG
SEPTEMBER 21, 2016
In the airline business, one late aircraft early in the morning can lead to more than 70 delayed planes later in the day. No other aspect of an airline’s operations has as broad or as deep an impact on the entire organization. Article Wednesday, September 21, 2016.
McKinsey
JANUARY 29, 2019
This speech from a procurement summit touches on airline profitability, new approaches to cost cutting, and treating procurement as a valued partner. Aviation is still an enormously demanding industry. Insights on Travel, Transport & Logistics
Management Consulted
MARCH 21, 2019
Airline Status Match & Status Match Challenge Options An airline status match … Continue Reading. The post Airline Status Match: A Complete Guide To Status Match Challenge Options appeared first on Management Consulted. Disclaimer: The MC Team is passionate about travel, and writes about stuff we think you’ll like. Management Consulted may receive a commission from The Points Guy Affiliate Network.
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Management Consulted
MARCH 21, 2019
Airline Status Match & Status Match Challenge Options An airline status match … Continue Reading. The post Airline Status Match: A Complete Guide To Status Match Challenge Options appeared first on Management Consulted. Disclaimer: The MC Team is passionate about travel, and writes about stuff we think you’ll like. Management Consulted may receive a commission from The Points Guy Affiliate Network.
Management Consulted
MARCH 26, 2019
The post Delta American Express Gold – The Gold Standard of Airline Credit Cards? Disclaimer: The MC Team is passionate about travel, and writes about stuff we think you’ll like. Management Consulted may receive a commission from The Points Guy Affiliate Network. If you are a loyal Delta flier (like us!), we’re excited to … Continue Reading. appeared first on Management Consulted. consulting travel
McKinsey
OCTOBER 11, 2018
Without a new approach, airline loyalty programs risk alienating many customers. Insights on Travel, Transport & Logistics
Management Consulted
APRIL 1, 2019
The post Delta American Express Gold – The Gold Standard of Airline Credit Cards? Special Offer Alert: Delta and American Express are offering a limited time welcome bonus of 60,000 Delta miles if you spend $2,000 on purchases within the first 3 months of account opening. Offer is available until April 3, 2019. If … Continue Reading. appeared first on Management Consulted. consulting travel life as a consultant
Management Consulted
FEBRUARY 6, 2019
Premier airline status. More than Christmas, New Years, Hanukkah, and Kwanzaa combined, airline status brings joy to many consultants each year (usually in December.) The post Airline Status Stacking: How I’m getting status on American, Delta, and Southwest appeared first on Management Consulted. The consultant’s holy grail. But not this year for me. Because, although I achieved my 13th … Continue Reading.
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BCG
AUGUST 31, 2016
Airlines need to get personal with their customers. If other companies can offer a customized experience, why can’t a hotel or an airline? Article Wednesday, August 31, 2016.
BCG
AUGUST 17, 2016
Over the past 15 years, Europe’s full-service airlines have flown through turbulent skies as they generally failed to adapt to an increasingly price-competitive short-haul market. Article Wednesday, August 17, 2016.
Strategy+Business
FEBRUARY 9, 2016
Why we shouldn't expect the price of air travel to fall just because jet fuel is cheaper
McKinsey
JULY 13, 2017
Aggregate views of airline costs have their limitations. A better approach looks in depth at cost drivers. Our Insights
McKinsey
FEBRUARY 7, 2019
Ancillary revenues are rising, and airlines increasingly depend on them. The next step forward: Efforts to help frontline employees collect these fees and charges more effectively. Insights on Travel, Transport & Logistics
McKinsey
AUGUST 4, 2018
Wasteful processes abound at many supposedly lean airlines. How does yours measure up? Insights on Travel, Transport & Logistics
McKinsey
APRIL 7, 2017
Airlines have been saving through strong purchasing for decades. But with unit revenues declining, procurement must step up to the next level. Our Insights
McKinsey
JUNE 29, 2018
A focused approach to digitization can help airlines create value faster than overambitious transformations do. Insights on Travel, Transport & Logistics
McKinsey
NOVEMBER 30, 2017
Most airlines have optimized their core ticket costs. But as ancillary purchases represent an increasing percentage of customer spending airlines must rethink their revenue-management practices. Our Insights
McKinsey
FEBRUARY 17, 2017
At a recent symposium of the International Air Transport Association, McKinsey’s Alex Dichter delved into airlines’ tangled finances. Our Insights
1 to 1
MARCH 13, 2014
airline customerexperience customerloyalty customerservice customerstrategy Flying is, for some people, a necessary evil. It''s a convenient--and many times the only--way to get from one place to another, as long as you''re willing to check your comfort with your suitcase.
MishTalk
OCTOBER 9, 2014
La Guardia Airport Cleaners On Strike The Financial Times reports Airline Cabin Cleaners Strike Over Ebola Fears. Up to 200 airline cabin cleaners were expected to strike on Thursday over concerns that they might be exposed to Ebola as US authorities try to contain alarm over the virus.
LSA Global
JUNE 20, 2017
You only need to look at United Airlines’ recent disastrous negative publicity to see how they blew it. From the recent reports, it appears United Airlines relied too much on “policy” guidelines that were overly complicated and confusing.
The Crazy Lives of Consultants
OCTOBER 28, 2014
So American Airlines (née US Airways) just announced their 2015 elite program, and the travel bloggers are starting to exhale. It''s not awful unless you flew more than 75k but less than 100k miles last year.
1 to 1
DECEMBER 19, 2013
We''re right in the middle of the holiday season and like every other year, organizations are trying their utmost to make the most out of holiday cheer to encourage consumers to make purchases or at least to remain top of mind.
McKinsey
FEBRUARY 22, 2017
We’ve seen this before: while separate in-house LCC brands seem promising, few have thrived. Success requires a clear rationale, rigorous follow-through. and ensuring the right answer is not to transform the mainline brand. Our Insights
Harvard Business
MARCH 21, 2019
A study explored the link between safety and profitability. Risk management Decision making Transportation Digital Article
1 to 1
OCTOBER 18, 2015
After nearly two years since their initial merger, American Airlines and US Airways officially became one airline on Saturday. And after a million hours of training and more than 9,000 tests of kiosks, the airline is facing the last remaining hurdle where mergers are concerned: going live with their combined reservations system.
MishTalk
FEBRUARY 9, 2014
The French airline union, SNPL, has called for a month-long strike beginning in May. It''s main objective is to repeal the Diard Law which limits the right of airline pilots to strike. Via translation from Les Echos : An unprecedented month-long strike is the motto launched today by SNPL, the main union of French airline pilots. The Daird Law, passed in 2012 requires airline personal to individually declare strike intent at least 48 hours before the commencement of a strike.
Martinka Consulting
MAY 13, 2016
On March 14 was the day United Continental Airlines CEO Oscar Munoz eturned to work after he had a heart attack and heart transplant last October. I Hope It’s Better than United Airlines Plan appeared first on Martinka Consulting. As the Wall Street Journal stated on March 7, 2016: “Mr. Munoz’s illness has shaken a company that was already under stress.” ” What would happen to your company if you needed a heart transplant?
1 to 1
APRIL 5, 2016
More flights are arriving on time while airlines are losing fewer bags and fewer passengers are getting bumped from flights. Yet customer complaints are at their highest levels since 2001, according to the 2016 Airline Quality Rating report. The report, released on April 4, found that while the percentage of flights that arrived on time in 2015 rose from 76.2 percent in 2014 to 79.9
MishTalk
JANUARY 23, 2014
In an effort to get money out of Venezuela, airline ticket sales had been booked solid for months. One airline cancelled all flights. Venezuelan bonds plunged to the lowest in more than two years after the government announced the latest partial devaluation of the bolivar, this time for airlines and foreign direct investment. Airlines operating in Venezuela fell and one carrier suspended flights. Still, measured at the official rate, airlines have an equivalent of $3.3
1 to 1
SEPTEMBER 26, 2013
Social media might have been born out of humans'' need to communicate with friends, to remove geographical boundaries, and share information with loved ones.
Harvard Business
OCTOBER 31, 2018
Youngme Moon and Mihir Desai welcome their colleague Ryan Buell to discuss whether airlines deserve their reputation for terrible customer service. They also share other customer service pet peeves, as well as their personal “Customer Experience Picks.” ” Download this podcast. For interested listeners: • Ryan Buell in HBR: The Parts of Customer Service That Should Never Be Automated.
Harvard Business
APRIL 12, 2017
By now, many of us have viewed the disturbing video of a bloodied man being dragged off of United Airlines flight 3411 from Chicago to Louisville on Sunday. This incident has thrust the common airline practice of overbooking into the spotlight. Overbooking – the practice of selling more tickets on an airplane than there are seats – benefits both airlines and passengers. This helps the airline keep fares lower and provide more flexibility to passengers.
Harvard Business
MAY 27, 2016
Why is the airline industry so terrible? Which brings us back to the airline industry. ” Airlines are also pursuing efficiency in ways customers don’t see so easily, such as reducing the number of short-haul flights they offer and centralizing passengers in large airports.
Harvard Business
NOVEMBER 17, 2016
Warren Buffett got burned with an airline investment in the 1990s. airlines, taking a 4.16% stake in American Airlines, smaller stakes in United and Delta, and an undisclosed stake in Southwest Airlines. Industry observers have noted that since 2010, “The airline industry is profitable again — really profitable.” airlines. airlines had one thing in common: their largest investors.
Tom Spencer
JULY 28, 2013
MERGERS have had a ubiquitous presence in the news recently as leaders in the airline , publishing , and telecommunications industries have taken steps to consolidate.
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