Expert insights. Personalized for you.
Are corporate training metrics simply an exercise in futility that pleases training experts and HR but otherwise has no meaningful value to the business? Successful companies have learned that corporate training metrics have tremendous value in three areas: Helping to evaluate what matters (where to focus your efforts). To learn more about corporate training metrics, download 5 Steps to Smarter Training Measurement. Why Measure Training? MORE
Metrics such as average handle time (AHT), number of contacts handled, average wait time, and average speed of answer have all been heavily used and tracked. And while a couple of customer-centric metrics - customer satisfaction and Net Promoter Score - have become entrenched among contact center measurements, only recently have other customer-focused measurements such as Customer Effort Score and First Contact Resolution risen through the ranks. MORE
At the same time, members of the C-suite are measuring their potential impact using different metrics — financial, regulatory, technical, operational — leading to conflicting assessments. This lack of communication and coordination across functions makes it very difficult to assess the impact of cyber risk on the business as a whole or create any common metrics for doing so. Harry Haysom/Getty Images. MORE
Investors reward SaaS companies that hit this operating performance marker, yet a surprisingly small number have been able to do so. Here’s how more can follow their industry leaders’ example. MORE
Metrics serve as a powerful motivator and unfortunately, are often perfectly designed to drive sub-optimal results. In team sports, measuring vital, non-point metrics and de-emphasizing individual metrics is not a new concept. Blog Knowledge Base Metrics and Rewards MORE
Case Interview Articles estimate future demand estimation question forecast demand industry specific metrics mckinsey case interview mckinsey problem solving testHere’s a list of Case Interview Questions that I’ve received as a candidate. MORE
For years, agile teams and organizations have measured success using process metrics – time to market, team throughput and cycle times, improved quality, and better predictability of output. As companies scale from agile projects to agile organizations, we must evolve the way we measure success – from process-based metrics to measuring business outcomes. By Surya Panditi, GM, Agile Management, CA Technologies. MORE
With a single, straightforward metric: Infrastructure Strength Before we define this metric, let’s examine your job. How do you know if you have the right team doing the right things at your consulting firm? MORE
In The Tyranny of Metrics, history professor Jerry Muller reminds us that not everything that can be counted counts, and not everything that counts can be counted MORE
Cost Per Hire (CPH) is one of the most common HR metrics used to measure recruiting effectiveness. Metrics HR Efficiency human resources Recruiting CostsThat’s because it’s insanely simple to calculate – just add up your total recruiting costs and divide them by number of new hires for a given period. CPH shouldn’t be used in a vacuum, though, as it doesn’t […]. MORE
Amos Schwartzfarb has been building businesses since the 90's. Now, he's the Managing Director at Techstars, investing in early stage businesses and helping them find repeatability. MORE
At the core of the confusion over a company like Tesla is that traditional business metrics are outdated and can create overconfidence or underestimation. Classic metrics like market penetration and market share, which many leaders are measured on, are the very things causing us to miss market opportunities and threats. We don’t need to throw out all classic business metrics. But we should recognize their fundamental flaws and complement them with a new set of metrics. MORE
To get the full picture, look at a constellation of data. Data Digital Article MORE
As a consequence, managers don’t have a clear sense of what is really driving sales in their business, while salespeople, who are inundated with dozens of metrics, get lost in the day-to-day noise. The challenge, of course, is to decide on the right metrics. Wins are the most common metric used across sales roles and industries. Finding the right metrics isn’t the end of the story. MORE
Talk is cheap. Performance measurement Social responsibility Digital Article MORE
What factors lead to a search result showing up on page 1 or page 5 of Google? What about the popularity bar in iTunes? How does it work? Who decides what your salary is compared to the person down the hall? On this road, in this town, what's the threshold before you'll get a speeding ticket? In that magazine article, what's the methodology for ranking these semi-famous people? How did this image show up in recommended? MORE
Is probably not a useful metric to measure yourself by. But the helpful metrics are the ones where cash isn’t the solution If it’s important and you can spend money to fix it, by all means, go do that. MORE
The McKinsey Global Institute, in conjunction with FCLT Global, recently released research stating that long-term-oriented companies perform better than those that focus on short-term results. While a laudable effort in principle, measuring a company’s tendency to make myopic operating and investing decisions is fiendishly complex. Getting the measurement right is central to providing convincing evidence on the debate over short-termism. MORE
Companies in the private sector continue to adopt customer experience metrics such as customer effort score and Net Promoter Score to get a better handle on how satisfied customers are and to help determine whether customer experience investments are paying off. MORE
These metrics are useful but miss the big picture, in part because they mistake a program’s cost for its value. We developed a new metric — cost per employed day (CPED) over the first six months — that we believe better defines how well employment programs work. Debating the utility of specific metrics might seem like a minor thing. Data and metrics are part of the solution. MORE
Four indicators that will give executives a clearer picture of the revenue pipeline. Sales & Marketing Performance measurement Digital Article MORE
Four strategies to make sure you’re measuring what matters. Hiring Talent management Diversity Digital Article MORE
How to measure progress in a product that’s still getting off the ground. Innovation Product development Digital Article MORE
These metrics are ones to watch. As organizations launch more and more digital initiatives, CEOs must monitor whether they are delivering business results. Digital Insights MORE
Tom: Do you think that short term financial metrics are part of the problem in developing long term strategy? One of the ideas that I’ve been thinking about recently is that financial metrics are basically designed to evaluate how much you are getting out of a company, your cash flow take from the company. And so, there appears to be a disparity between what companies do and what the metrics are measuring. (Source: Flickr ). MORE
Are you as customer-centric as you think? Data Customers Digital Article MORE
Michael Harris and Bill Tayler wrote a terrific article in the new Harvard Business Review on “metrics surrogation”—the tendency for people to mentally replace their business strategy with metrics. Although these metrics are supposed to reflect the company’s progress towards its goals, the focus on metrics can destroy an organization. Loosen the link between metrics and incentives. Use multiple metrics. MORE
Video Transcript: Let’s talk about metrics. Specific metrics that you can use to get more clients, win more business , and actually grow your consulting business. There’s four metrics in one track. Metric number three that you want to track is proposals. These four metrics give you a lot of information. That’s why being able to look at these numbers and understanding these four metrics, really allows for going in and making adjustments. MORE
Ignoring the signup/website experience, I''m curious about the customer satisfaction and actual value from the core product. Interestingly I''ve seen zero data (though plenty of anecdotes) to support either direction. I''d like to run a separate survey targeting just people who have signed up. I''d just ask 4 questions: 1) Did you have health insurance prior to getting insurance via healthcare.gov? Yes/No] 2) If so, how are your health insurance premiums compared to your prior plans? MORE
All industries use numbers and metrics to describe performance, measure trends, and allocate status. Using the metrics for decision making. The first step to understanding a new set of metrics is to put them into context. Company goals – Is the change in the metric planned? MORE
It’s worth finding your metrics A thoughtful friend has a new project, and decided to integrate a podcast into it. Talking to a producer, he said that his goal was to make it a “top 10 podcast on iTunes.” ” Why is that the goal? That’s a common goal, a popular goal, someone else’s goal. MORE
Setting a North Star and combining qualitative data with quantitative measures can demonstrate the value and effectiveness of design. Our Insights Analytics Customer-Experience Design Digital Leadership Customer experience & loyalty MORE
While effective metrics are essential for focusing attention and achieving results, they can also overpower better sense. Most industries cower to a few central metrics, the yardsticks that define the winners and losers. Metrics tried and proven over years become a guide to what’s important, driving resource allocation. But these metrics can become tyrants. When things change, outmoded metrics can threaten a firm’s survival. HBR STAFF. MORE
In The Tyranny of Metrics, history professor Jerry Muller reminds us that not everything that can be counted counts, and not everything that counts can be counted MORE
Second, I ask for specific metrics from their business. My job when doing a patient assessment is to capture the initial data set, track those metrics over time, and figure out the story the data is telling me. When I work with a new CEO client, I do two things. MORE
Metrics NPV PMO MetricsWhether you’re helping a client build a business case or, launching a strategic project, chances are you’ll need to get your hands dirty by calculating the Net Present Value (NPV) of their investment. The concept behind NPV is simple: cash in-hand today is more valuable than cash received next year, the year after that and […]. MORE
Learn how your firm can get better profitability out of your current projects and drive additional revenue by tracking the metrics that matter most A panel of consulting industry experts join Deltek to share their tips with consulting firms. MORE
Metrics Related Topics Tom Spencer
SEPTEMBER 10, 2021
All industries use numbers and metrics to describe performance, measure trends, and allocate status. Using the metrics for decision making. The first step to understanding a new set of metrics is to put them into context. Company goals – Is the change in the metric planned?
The Clever Consultant
JULY 7, 2015
Metrics NPV PMO MetricsWhether you’re helping a client build a business case or, launching a strategic project, chances are you’ll need to get your hands dirty by calculating the Net Present Value (NPV) of their investment. The concept behind NPV is simple: cash in-hand today is more valuable than cash received next year, the year after that and […].
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Consulting Success
JANUARY 8, 2018
Video Transcript: Let’s talk about metrics. Specific metrics that you can use to get more clients, win more business , and actually grow your consulting business. There’s four metrics in one track. Metric number three that you want to track is proposals. These four metrics give you a lot of information. That’s why being able to look at these numbers and understanding these four metrics, really allows for going in and making adjustments.
Markovitz Consulting
AUGUST 27, 2019
Michael Harris and Bill Tayler wrote a terrific article in the new Harvard Business Review on “metrics surrogation”—the tendency for people to mentally replace their business strategy with metrics. Although these metrics are supposed to reflect the company’s progress towards its goals, the focus on metrics can destroy an organization. Loosen the link between metrics and incentives. Use multiple metrics.
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The Clever Consultant
JULY 3, 2015
Cost Per Hire (CPH) is one of the most common HR metrics used to measure recruiting effectiveness. Metrics HR Efficiency human resources Recruiting CostsThat’s because it’s insanely simple to calculate – just add up your total recruiting costs and divide them by number of new hires for a given period. CPH shouldn’t be used in a vacuum, though, as it doesn’t […].
Kates Kesler
JUNE 29, 2020
Metrics serve as a powerful motivator and unfortunately, are often perfectly designed to drive sub-optimal results. In team sports, measuring vital, non-point metrics and de-emphasizing individual metrics is not a new concept. Blog Knowledge Base Metrics and Rewards
McKinsey & Company
JANUARY 29, 2021
These metrics are ones to watch. As organizations launch more and more digital initiatives, CEOs must monitor whether they are delivering business results. Digital Insights
McKinsey & Company
MARCH 22, 2021
Setting a North Star and combining qualitative data with quantitative measures can demonstrate the value and effectiveness of design. Our Insights Analytics Customer-Experience Design Digital Leadership Customer experience & loyalty
McKinsey & Company
AUGUST 3, 2021
Investors reward SaaS companies that hit this operating performance marker, yet a surprisingly small number have been able to do so. Here’s how more can follow their industry leaders’ example.
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Harvard Business
JULY 7, 2021
Four indicators that will give executives a clearer picture of the revenue pipeline. Sales & Marketing Performance measurement Digital Article
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Strategic Planning and Management Insights
JULY 28, 2021
Amos Schwartzfarb has been building businesses since the 90's. Now, he's the Managing Director at Techstars, investing in early stage businesses and helping them find repeatability.
Seth Godin Blog
JANUARY 16, 2019
It’s worth finding your metrics A thoughtful friend has a new project, and decided to integrate a podcast into it. Talking to a producer, he said that his goal was to make it a “top 10 podcast on iTunes.” ” Why is that the goal? That’s a common goal, a popular goal, someone else’s goal.
Tom Spencer
MAY 18, 2015
Tom: Do you think that short term financial metrics are part of the problem in developing long term strategy? One of the ideas that I’ve been thinking about recently is that financial metrics are basically designed to evaluate how much you are getting out of a company, your cash flow take from the company. And so, there appears to be a disparity between what companies do and what the metrics are measuring. (Source: Flickr ).
Harvard Business
OCTOBER 2, 2020
Talk is cheap. Performance measurement Social responsibility Digital Article
Harvard Business
APRIL 30, 2020
Are you as customer-centric as you think? Data Customers Digital Article
Consultant Ninja
NOVEMBER 18, 2013
Ignoring the signup/website experience, I''m curious about the customer satisfaction and actual value from the core product. Interestingly I''ve seen zero data (though plenty of anecdotes) to support either direction. I''d like to run a separate survey targeting just people who have signed up. I''d just ask 4 questions: 1) Did you have health insurance prior to getting insurance via healthcare.gov? Yes/No] 2) If so, how are your health insurance premiums compared to your prior plans?
Harvard Business
MAY 21, 2021
Four strategies to make sure you’re measuring what matters. Hiring Talent management Diversity Digital Article
Strategy+Business
APRIL 22, 2018
In The Tyranny of Metrics, history professor Jerry Muller reminds us that not everything that can be counted counts, and not everything that counts can be counted
Strategy+Business
APRIL 22, 2018
In The Tyranny of Metrics, history professor Jerry Muller reminds us that not everything that can be counted counts, and not everything that counts can be counted
Harvard Business
MARCH 31, 2021
How to measure progress in a product that’s still getting off the ground. Innovation Product development Digital Article
Management and IT Consulting
MAY 4, 2017
Learn how your firm can get better profitability out of your current projects and drive additional revenue by tracking the metrics that matter most A panel of consulting industry experts join Deltek to share their tips with consulting firms.
Harvard Business
SEPTEMBER 23, 2016
While effective metrics are essential for focusing attention and achieving results, they can also overpower better sense. Most industries cower to a few central metrics, the yardsticks that define the winners and losers. Metrics tried and proven over years become a guide to what’s important, driving resource allocation. But these metrics can become tyrants. When things change, outmoded metrics can threaten a firm’s survival. HBR STAFF.
Seth Godin Blog
JUNE 30, 2019
Is probably not a useful metric to measure yourself by. But the helpful metrics are the ones where cash isn’t the solution If it’s important and you can spend money to fix it, by all means, go do that.
CaseInterview.com
MAY 19, 2021
Case Interview Articles estimate future demand estimation question forecast demand industry specific metrics mckinsey case interview mckinsey problem solving testHere’s a list of Case Interview Questions that I’ve received as a candidate.
Seth Godin Blog
APRIL 17, 2018
What factors lead to a search result showing up on page 1 or page 5 of Google? What about the popularity bar in iTunes? How does it work? Who decides what your salary is compared to the person down the hall? On this road, in this town, what's the threshold before you'll get a speeding ticket? In that magazine article, what's the methodology for ranking these semi-famous people? How did this image show up in recommended?
LSA Global
MARCH 10, 2019
Are corporate training metrics simply an exercise in futility that pleases training experts and HR but otherwise has no meaningful value to the business? Successful companies have learned that corporate training metrics have tremendous value in three areas: Helping to evaluate what matters (where to focus your efforts). To learn more about corporate training metrics, download 5 Steps to Smarter Training Measurement. Why Measure Training?
Harvard Business
MAY 11, 2020
To get the full picture, look at a constellation of data. Data Digital Article
Harvard Business
AUGUST 22, 2017
As a consequence, managers don’t have a clear sense of what is really driving sales in their business, while salespeople, who are inundated with dozens of metrics, get lost in the day-to-day noise. The challenge, of course, is to decide on the right metrics. Wins are the most common metric used across sales roles and industries. Finding the right metrics isn’t the end of the story.
1 to 1
NOVEMBER 3, 2015
Metrics such as average handle time (AHT), number of contacts handled, average wait time, and average speed of answer have all been heavily used and tracked. And while a couple of customer-centric metrics - customer satisfaction and Net Promoter Score - have become entrenched among contact center measurements, only recently have other customer-focused measurements such as Customer Effort Score and First Contact Resolution risen through the ranks.
Harvard Business
APRIL 5, 2017
The McKinsey Global Institute, in conjunction with FCLT Global, recently released research stating that long-term-oriented companies perform better than those that focus on short-term results. While a laudable effort in principle, measuring a company’s tendency to make myopic operating and investing decisions is fiendishly complex. Getting the measurement right is central to providing convincing evidence on the debate over short-termism.
David A Fields
AUGUST 10, 2021
With a single, straightforward metric: Infrastructure Strength Before we define this metric, let’s examine your job. How do you know if you have the right team doing the right things at your consulting firm?
Harvard Business
AUGUST 8, 2017
At the core of the confusion over a company like Tesla is that traditional business metrics are outdated and can create overconfidence or underestimation. Classic metrics like market penetration and market share, which many leaders are measured on, are the very things causing us to miss market opportunities and threats. We don’t need to throw out all classic business metrics. But we should recognize their fundamental flaws and complement them with a new set of metrics.
Harvard Business
FEBRUARY 14, 2017
These metrics are useful but miss the big picture, in part because they mistake a program’s cost for its value. We developed a new metric — cost per employed day (CPED) over the first six months — that we believe better defines how well employment programs work. Debating the utility of specific metrics might seem like a minor thing. Data and metrics are part of the solution.
Harvard Business
NOVEMBER 17, 2017
At the same time, members of the C-suite are measuring their potential impact using different metrics — financial, regulatory, technical, operational — leading to conflicting assessments. This lack of communication and coordination across functions makes it very difficult to assess the impact of cyber risk on the business as a whole or create any common metrics for doing so. Harry Haysom/Getty Images.
1 to 1
JANUARY 5, 2016
Companies in the private sector continue to adopt customer experience metrics such as customer effort score and Net Promoter Score to get a better handle on how satisfied customers are and to help determine whether customer experience investments are paying off.
Harvard Business
JUNE 13, 2018
For years, agile teams and organizations have measured success using process metrics – time to market, team throughput and cycle times, improved quality, and better predictability of output. As companies scale from agile projects to agile organizations, we must evolve the way we measure success – from process-based metrics to measuring business outcomes. By Surya Panditi, GM, Agile Management, CA Technologies.
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