Tom Spencer

SEPTEMBER 10, 2021

All industries use numbers and metrics to describe performance, measure trends, and allocate status. Using the metrics for decision making. The first step to understanding a new set of metrics is to put them into context. By adding a reference point one can better understand the impact and significance of the metrics.

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LSA Global

JULY 1, 2024

While the specific strategy success metrics vary across different industries and different strategies, metrics tend to fall into four overall buckets: Financial, Customer, Employee, and Other. Here is a list of the top thirteen metrics that CEOs should measure for strategic success.

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Consulting Success

JANUARY 8, 2018

Video Transcript: Let’s talk about metrics. Specific metrics that you can use to get more clients, win more business , and actually grow your consulting business. There’s four metrics in one track. Metric number three that you want to track is proposals. These four metrics give you a lot of information.

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Epicflow

FEBRUARY 9, 2023

This is where project management metrics come into play – they provide project managers with useful insights as to a project’s “health”. What are these metrics, what are they used for, and how to calculate them? What are project management metrics and why do you need them? What are the most common project management metrics?

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Kates Kesler

JUNE 29, 2020

Metrics serve as a powerful motivator and unfortunately, are often perfectly designed to drive sub-optimal results. In team sports, measuring vital, non-point metrics and de-emphasizing individual metrics is not a new concept. For a simple comparison, consider this sports team analogy.

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Epicflow

AUGUST 11, 2022

In this article, we’ll consider some essential metrics that can be used to assess the fruitfulness of change management efforts. . To assess the organizational performance, the following metrics can be used: . The assessment of individual performance may include the following metrics: . Metrics for Measuring Change Management.

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CaseInterview.com

APRIL 17, 2020

Second, I ask for specific metrics from their business. My job when doing a patient assessment is to capture the initial data set, track those metrics over time, and figure out the story the data is telling me. As I started to get better at understanding, recognizing, and interpreting these key metrics, I had an epiphany.

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Johanna Rothman

DECEMBER 6, 2023

Ignorance of the flow metrics. Luckily, the flow metrics help everyone see where the teams have value and where there is just cost. Flow Metrics Help Everyone See Reality I wrote about the effect of delayed releases in Little’s Law for Any Kind of Product Development: How to Learn How Long Your Work Will Take.

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Actionable

JUNE 29, 2022

By knowing the C-Suite’s desired outcome, or, what we’ll call your anchor metric. The goal is to know what the leadership team cares about, and asking […] The post The Anchor Metric – What is the C-Suite’s Ultimate End Game? ” How? appeared first on Actionable.co.

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Actionable

JUNE 29, 2022

By knowing the C-Suite’s desired outcome, or, what we’ll call your anchor metric. The post The Anchor Metric – What is the C-Suite’s Ultimate End Game? ” How? The goal is to know what the leadership team cares about, and asking […]. appeared first on Actionable.co.

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1 to 1

JULY 25, 2024

Introduction The Net Promoter Score (NPS) has long been a widely used metric for assessing customer loyalty, satisfaction, and the potential for customer churn as a relationship and transactional metric. The Broader Critique of Singular Metrics The issue with NPS is not unique. Read the original here.

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The Clever Consultant

JULY 3, 2015

Cost Per Hire (CPH) is one of the most common HR metrics used to measure recruiting effectiveness. That’s because it’s insanely simple to calculate – just add up your total recruiting costs and divide them by number of new hires for a given period.

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Harvard Business

JANUARY 10, 2024

Traditional employee engagement surveys just aren’t working how we need them to. And they’re expensive, too. As the employee disengagement trends upward, the author suggests dispensing with these surveys and reinventing them internally, tailored to your organization’s unique context.

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Actionable

MAY 8, 2017

Your approach to measuring agility must also be agile—focused on the metrics that matter, and taking into account the ways the organization is changing. The post Metrics that Matter: Influencing Organizational Agility appeared first on Actionable.co.

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Seth Godin Blog

MAY 19, 2022

But something that looks like a useful metric might not be. Just because they’re easy to measure doesn’t mean they matter. If they appear in round numbers and are easily compared to those from others, we’re tempted to compare. It might make more sense to give them useful numbers to measure instead.

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David A Fields

AUGUST 10, 2021

With a single, straightforward metric: Infrastructure Strength Before we define this metric, let’s examine your job. How do you know if you have the right team doing the right things at your consulting firm?

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Strategy+Business

APRIL 22, 2018

In The Tyranny of Metrics, history professor Jerry Muller reminds us that not everything that can be counted counts, and not everything that counts can be counted.

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Strategy+Business

APRIL 22, 2018

In The Tyranny of Metrics, history professor Jerry Muller reminds us that not everything that can be counted counts, and not everything that counts can be counted.

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Clarity Consultants

SEPTEMBER 30, 2024

Understanding and applying the right training effectiveness metrics is imperative for organizations to assess the impact of their training initiatives and ensure they contribute to the overall business objectives. This might include test scores, feedback surveys, and performance metrics.

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Seth Godin Blog

JANUARY 16, 2019

It’s worth finding your metrics. The compromises necessary to make it that popular (in dumbing down the content, sensationalizing it, hunting down sort-of-famous guests and doing a ton of promo) all fly in the face of what the project is for. It’s your project.

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Management and IT Consulting

MAY 4, 2017

Learn how your firm can get better profitability out of your current projects and drive additional revenue by tracking the metrics that matter most. A panel of consulting industry experts join Deltek to share their tips with consulting firms.

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1 to 1

OCTOBER 11, 2021

Customer Satisfaction (CSAT), Customer Effort Score (CES), and Net Promoter Score (NPS) metrics have long been invaluable tools in the industry, but it’s critical to recognize that these metrics on their own cannot improve customer experience. What is a CSAT rating? How to improve CSAT. What is a CES rating? What is an NPS rating?

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Harvard Business

SEPTEMBER 26, 2024

When researchers at the University of Cambridge pitted human competitors against a leading LLM, the chatbot beat the top participants on almost every metric. It also was fired more quickly.

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Tom Spencer

MAY 18, 2015

Tom: Do you think that short term financial metrics are part of the problem in developing long term strategy? One of the ideas that I’ve been thinking about recently is that financial metrics are basically designed to evaluate how much you are getting out of a company, your cash flow take from the company.

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The Clever Consultant

JULY 7, 2015

Whether you’re helping a client build a business case or, launching a strategic project, chances are you’ll need to get your hands dirty by calculating the Net Present Value (NPV) of their investment. The concept behind NPV is simple: cash in-hand today is more valuable than cash received next year, the year after that and […].

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Harvard Business

SEPTEMBER 26, 2024

All impact investors report the financial returns from their funds and investments, and many provide metrics on intended social outcomes, such as numbers of individuals served, or quality jobs created.

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Johanna Rothman

MARCH 13, 2024

What Managers Want: More Net Income Let me start with a very simplified profit and loss discussion using the ideas of AARRR “Pirate Metrics” to describe what managers want. How have you helped with any of the Pirate Metrics or increasing net income? Consider the flow metrics , because they’re the data that counts.

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Harvard Business

MAY 4, 2023

Building a merit-based culture requires tracking the right data.

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Seth Godin Blog

JUNE 30, 2019

Is probably not a useful metric to measure yourself by. But the helpful metrics are the ones where cash isn’t the solution. If it’s important and you can spend money to fix it, by all means, go do that.

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Harvard Business

MAY 11, 2022

Don’t just focus on tactical, operational goals. Ask what your customers are actually experiencing — and continuously push for improvement.

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David A Fields

FEBRUARY 12, 2019

Those are okay metrics; however, if you look around your office you’ll find a better clue. How do you know if you’re doing well at the consulting game? Client feedback? Somewhere nearby, you probably have a stack of business cards from people you met at conference or trade show or similar event. Who’s In … Continued.

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Harvard Business

AUGUST 22, 2017

As a consequence, managers don’t have a clear sense of what is really driving sales in their business, while salespeople, who are inundated with dozens of metrics, get lost in the day-to-day noise. The challenge, of course, is to decide on the right metrics. Wins are the most common metric used across sales roles and industries.

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Harvard Business

SEPTEMBER 23, 2016

While effective metrics are essential for focusing attention and achieving results, they can also overpower better sense. Most industries cower to a few central metrics, the yardsticks that define the winners and losers. Metrics tried and proven over years become a guide to what’s important, driving resource allocation.

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Consulthon

NOVEMBER 26, 2017

Hi, How to validate that I am measuring the right metrics in my business?

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Harvard Business

OCTOBER 12, 2022

Data will help you identify the biggest problems — and get buy-in from skeptics.

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LSA Global

MARCH 10, 2019

Are corporate training metrics simply an exercise in futility that pleases training experts and HR but otherwise has no meaningful value to the business? Successful companies have learned that corporate training metrics have tremendous value in three areas: Helping to evaluate what matters (where to focus your efforts).

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