The Benchmark That Builds Consulting Businesses

David A Fields

Consultants often look at benchmarks to gauge their recent performance. Those are internal benchmarks. [ Many readers know that I’m 6’1″ tall… if my posture is perfect, I think tall thoughts and I stand on two tins of homemade, coconut dream bars. Is that tall? Short? I only know if I have some sort of standard for comparison. [ ]

Benchmarking in the dairy industry: Strengthening performance amid double volatility

McKinsey & Company

Continuous benchmarking processes can help identify emerging areas of excellence and the possibility of higher-impact improvements. The dairy industry faces shifting demand and price pressure.

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The Benchmarking Journey--A Path to Guaranteed Performance Improvement

Management and IT Consulting

Read this blog post to learn tips about starting or perfecting your consulting benchmarking practice You know your business better than anybody. You know its people, its clients, its skills and achievements, and its hard-won victories and the things you’d do differently next time around.

How to Understand Key Metrics in a New Industry

Tom Spencer

When tracking a metric use appropriate benchmarks to assess performance, identify progress, and make necessary adjustments. Skills, Tips, and Tactics benchmarking metricsNumbers are at the foundation of understanding both science and business.

2020 Database Strategies and Contact Acquisition Survey Report

As buyer expectations continue to heighten, marketing and sales teams are feeling pressured to deliver authentic messaging to buyers at every point of their customer journey. This report aims to highlight the current state of B2B database and contact acquisition strategies, and organizations’ goals to leverage data to fuel their go-to-market strategies in 2020 and beyond.

How to drive winning battery-electric-vehicle design: Lessons from benchmarking ten Chinese models

McKinsey

Our analysis of the Chinese battery-electric-vehicle market revealed important clues for OEMs that want to thrive in this sector. Automotive & Assembly Insights

How benchmarking can improve cost competitiveness in steel

McKinsey

Many debate the relevance of benchmarking in the steel industry. But disciplined application has helped some producers identify improvements of up to 10 percent of the cost base. Our Insights

The Value of Benchmarking and the SPI PS Maturity Model™ for Consulting Firms

Management and IT Consulting

An interview with Natasha Engan, Senior Vice President, Deltek Global Consulting, on the SPI 2019 PS Maturity Model™ and how benchmarking can improve consulting firm’s profitability, performance and growth

SPI 2019 Benchmark Study Reveals Profitability Tips from Best-of-the-Best Firms

Management and IT Consulting

SPI 2019 Benchmark reveals what the highest-performing consulting firms do differently to improve profits

Building efficient IT organizations: Insights from our benchmarks

McKinsey

A focus on five high-level capabilities may help IT organizations reduce costs, improve productivity, and successfully pursue digital innovation. Our Insights

A Sisyphean Struggle: Insights from BCG’s Treasury Benchmarking Survey 2016

BCG

In the two years since The Boston Consulting Group conducted its last ­Treasury Benchmarking Survey, banks have remained locked in a Sisyphean struggle. See Time for Rebalancing: Insights from BCG’s Treasury Benchmarking Survey 2014 , BCG Focus, December 2014.). Our 2016 Treasury Benchmarking Survey analyzed how treasury departments are approaching these imperatives. Focus Thursday, November 03, 2016.

Contact Center Benchmarking Report: Customer Satisfaction, FCR Continue to Drop

1 to 1

Meanwhile, despite the level of investment that companies are making in extending self-service capabilities to customers, there continues to be a general lack of understanding as to how and whether customers are making use of these tools, according to Dimension Data''s 2013/2014 Global Contact Centre Benchmarking Report. benchmarking contactcenterpreparedness customerservicestrategy

How B2B Software Vendors Can Help Their Customers Benchmark

Harvard Business

Mainstream software companies are beginning to hold “ data mirrors ” up to their customers, allowing scoring and benchmarking of their customers’ strategies. One of its business units, Fieldglass, provides insights and benchmarks to customers on external workforce management. Workday could provide even more detailed analyses and benchmarking comparisons than ADP or SAP Fieldglass on the workforce. Gillian Blease/Getty Images.

Latest NPS Benchmark Scores Reveal Customer Experience Shifts

1 to 1

Last week, I had a chance to speak with Satmetrix data scientist Brendan Rocks about the results from the company''s 2014 Net Promoter Industry Benchmarks reports. Business leaders use a variety of metrics to gauge the financial health and performance of a company. One of the most popular metrics used by marketers is Net Promoter Score (NPS), a simple loyalty measurement to gauge customer satisfaction and likelihood to recommend.

Building a transport system that works: Five insights from our 25-city report

McKinsey & Company

We benchmarked urban-transport systems in 25 cities around the globe to find out what goes into the making of a smooth commute. Insights on Operations Operations

Delivering sustainable infrastructure: Insights from industry leaders

McKinsey & Company

More efficient design approaches, new technologies, and better benchmarking can help. Sustainable infrastructure is critical in reducing carbon emissions. Insights on Operations Operations

The ascent of Nordic companies in the global machinery market

McKinsey & Company

Nordic machinery companies are setting new performance benchmarks for growth, margins, and other metrics. What’s behind their recent success? Advanced Electronics Insights Machinery & industrial goods Scandinavia Germany

Building better batteries: Insights on chemistry and design from China

McKinsey & Company

A detailed benchmark analysis of the batteries of Chinese battery-electric vehicles reveals how differences in battery-cell and battery-pack design affect performance.

Trends in electric-vehicle design

McKinsey

What did we learn from a teardown and benchmarking of ten EV models? Our Insights

The Value of Visibility

Management and IT Consulting

The SPI 2021 Professional Services Maturity Benchmark Report reveals key benchmarks and business drivers for growth derived from the survey of 700+ professional services firms.

Winning the Chinese BEV market: How leading international OEMs compete

McKinsey & Company

Our benchmark of two international and ten local models reveals how OEMs can win over Chinese consumers. Keeping up with the ever-changing battery-electric-vehicle industry is a high-stakes challenge.

How the public sector fits in the productivity puzzle

McKinsey

A benchmarking study finds that governments could save $3.5 trillion a year by 2021 if they were to improve at the rate of their best peers. Our Insights

The compliance function at an inflection point

McKinsey

McKinsey’s benchmarking survey of leading banks helped identify five steps toward transforming the efficiency and effectiveness of the compliance function. Risk Insights

Getting a handle on warehousing costs

McKinsey

Rather than the traditional benchmark-based approach, a bottom-up analysis can determine what costs should be for any given warehouse, helping companies prioritize improvements and investments. Insights on Operations

Hidden sources of better supply-chain performance

McKinsey

High-level benchmarks often obscure paths to operations improvements. New data and metrics that tap underlying performance dynamics offer better visibility. Our Insights

Capabilities, not costs, should inform banks’ IT-outsourcing strategies

McKinsey

A benchmarking study points to the need for an expansive view of IT-infrastructure management. Our Insights

Retail Bank Operational and Digital Leaders Reap the Rewards

BCG

BCG’s Retail-Banking Excellence benchmarking study (REBEX) profiles the operational and digital practices and performance of 20 of the world’s leading retail banks, a group of 40 institutions chosen for their size and the strength of their capabilities. REBEX refers to our report as well as its underlying benchmarks, surveys, databases, and tools.) At the heart of the benchmarking are core operational metrics. Article Tuesday, May 10, 2016.

The compliance function at an inflection point

McKinsey

McKinsey’s benchmarking survey of leading banks helped identify five steps toward transforming the efficiency and effectiveness of the compliance function. Risk Insights

My supply chain is better than yours—or is it?

McKinsey

More-detailed benchmarks show that supply chains can still yield significant value—building on the investments so many CPG companies have already made. Our Insights

McKinsey GPA cut-off

Management Consulting Prep

No they don’t have a particular benchmark for GPA. Management Consulting Resume McKinsey GPA Cut-off Do McKinsey, Bain, and BCG have No … but yes! It is not like “Never hire below 3.6”. GPA is just one of the many important factors screeners use to evaluate. There are many passing cases with low GPA. But… … McKinsey GPA cut-off Read More » The post McKinsey GPA cut-off appeared first on Management Consulting Prep. CV & Resume Management Consulting

How to Refocus the Role of the Chief Strategy Officer into a Competitive Advantage

Strategy+Business

For more insight, see the 2018 Chief Strategy Officer Benchmarking Study from Strategy&, PwC's strategy consulting business Four ways to help your CSO create value.

Now Is the Perfect Time to Raise Your Consulting Billing Rate

Successful Independent Consulting

Do some market-rate benchmarking to learn what other consultants are charging, or what clients are paying. The easiest time to raise your rate is on the cusp of something new — a new year, a new project, a new client.

Do you think culture and collaboration require an office? Think Again

Brimstone Consulting

Why we need to stop believing that culture and collaboration sit within the four walls of an office. Recent research finds that more than three-quarters of C-suite executives expect the typical “core” employee to be back in the office three or more days a week. The reason?

TeBIT 2016 Executive Report: Drilling for Digital Gold

BCG

It’s just the type of question that TeBIT, a benchmarking study jointly developed by ETIS–The Community for Telecom Professionals and The Boston Consulting Group, was created to answer. While this executive report is publicly available, participating telcos can access the full set of benchmark results, along with further trend analysis. They can also discuss their individual results with the TeBIT benchmarking team. Report Monday, October 10, 2016.

How and When to Raise Your Consulting Rate

Successful Independent Consulting

Third, do some market-rate benchmarking to learn what other consultants are charging, or what clients are paying. The easiest time to raise your rate is on the cusp of something new — a new year, a new project, a new client. With the new year just a few weeks away, now might be the time. This article offers ideas of how to do this, as well as some sample language to use when notifying your clients. How to determine your new rate Unfortunately, there’s no one-size-fits-all formula.

The Slide Writing Bible

Tom Spencer

Identify and “bucket” the key benchmarked items and players. Benchmarking. Aggregate and “elevate” the learning from benchmarking.

Three Areas for Action by Wealth Managers

BCG

For 14 years, BCG has conducted a proprietary benchmarking survey of wealth management providers from all over the world, running the spectrum from small boutiques to the world’s largest wealth managers—and covering multiple business models, from onshore to offshore and from banking to brokerage. A key finding in this year’s benchmarking is that average revenue and profit margins declined for wealth managers from 2012 to 2015. Article Wednesday, June 15, 2016.