Research: How Companies Can Support Managers They Send Abroad
Harvard Business
JANUARY 27, 2025
But new research suggests that companies organizational structures may be better predictors of employee success.
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Harvard Business
JANUARY 27, 2025
But new research suggests that companies organizational structures may be better predictors of employee success.
Seth Godin Blog
NOVEMBER 12, 2024
When you planned a lazy and boring menu for the group meeting at your hotel, you chose to send a message of carelessness. When you built that automated phone tree to save a few dollars on customer service, you were choosing to lose some of your best customers.
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Tom Spencer
MAY 9, 2025
Airbnb, for instance, didnt just compete with hotels on price; it offered unique, localized experiences that no hotel chain could replicate. Moreover, substitutes can attract attention away from existing products by offering entirely new benefits.
Harvard Business
JULY 8, 2025
When you go to Google or Bing, and you type in a search, and you’re looking for a hotel, they want to make sure that you end up on their site. It looks more like a Google search page. In some ways, Booking really has to solve three big problems. The first problem is they have to get traffic. That problem can be solved with money.
Business Consulting Agency
JULY 9, 2025
Building Strategic Partnerships Collaborations with local hotels, realtors, influencers, or other businesses can accelerate growth. Because early decisions shape future growth, having a consultant ensures stronger foundations for long-term success. Consultants help identify and broker these relationships.
Clarity Consultants
FEBRUARY 25, 2025
For instance, a global hotel chain successfully improved onboarding by incorporating service-based scenarios into their custom eLearning solutions, which helped new hires quickly adapt to the companys culture and develop professional skills.
Consultants Mind
JUNE 4, 2024
Heck, it’s 1030pm on a week day, and I am blogging in a hotel room. I can easily nestle into some working, thinking, researching, writing at night and early morning. Consulting, teaching is a profession, not a job, and I am happy with it. Wisdom is taking your own advice Now, isn’t that the truth.
Business Consulting Agency
JULY 8, 2025
Consider partnerships with luxury hotels, restaurants, and service providers nearby. Offer hotel guests personalized shopping sessions or coordinate exclusive perks for select partner clients. Offer private pickup from hotels or coordination with travel concierges. Provide language support in-store or online.
Consultants Mind
FEBRUARY 13, 2023
Excel and PowerPoint, the tools of the trade, Making sure the data is clean, and the story’s conveyed, From the boardroom to the hotel, the work never stops, It’s a way of life, that’s just how it rocks.
MishTalk
JULY 14, 2025
In the ballroom of the swanky Loews Hotel in Miami Beach, Dimon got on stage in front of hundreds of clients in February to talk about the boom in unregulated lending to highly indebted companies. His plan: swoop in strategically and profit if there’s a meltdown.
Buzzsprout
JUNE 3, 2025
It's a dynamic mic that rejects a lot of background noise, so you can get a great recording at home, in a hotel, or in your closet. We bought our first Q2Us for Buzzsprout in 2014, and I can't remember a single one breaking. It has USB and XLR outputs, so you can plug it directly into your computer or use an audio interface.
Buzzsprout
JUNE 3, 2025
It's a dynamic microphone that rejects a lot of background noise, so you can get a high-quality recording at home, in a hotel, or in your closet. We bought our first Q2Us for Buzzsprout in 2014, and I can't remember a single one breaking. It comes with a mic stand, a windscreen, cables, and it still only costs ~$70.
MishTalk
JULY 6, 2025
That’s what woke me up in my NYC hotel. Absent those numbers, said statement is not based on evidence but conjecture. 0 0 Reply Hide Show Derecho 2 hours ago Reply to Jennifer Scuteri NYC + EVs = Mayberry RFD. What about all the emergency vehicles wailing in the middle of the night?
Harvard Business
FEBRUARY 27, 2024
These techniques have been used to convince more citizens to apply for tax benefits and more franchised hotels to use a new algorithmic pricing system, among other examples. Organizations can find ways to improve the take-up rates of products and programs by utilizing concepts from behavioral economics.
Harvard Business
MARCH 13, 2024
But the leaders of a handful of companies, including Costco and Four Seasons Hotels and Resorts, never forget that businesses are complex systems whose elements are interconnected. That gives them the discipline to reject temptations to grow faster than their organizations can sustain.
Melissa Agnes
AUGUST 4, 2014
Union Street Guest House, a hotel in Hudson, New York, is being slammed for a policy they put in place in order to prohibit wedding parties from posting negative online reviews about them. It was meant to be taken down long ago and certainly was never enforced.” ” Are you kidding me? appeared first on Agnes + Day. Case Studies'
David A Fields
JANUARY 8, 2019
Are there consultants who love to sleep in impersonal hotel rooms, consume unhealthy food, miss family events and endure flight delays? After all, there are people who love to eat crickets.It doesn’t amaze me that old, storied, brand name consulting firms primarily employ an on-site consulting model. After all, those firms are old.
Harvard Business
AUGUST 2, 2016
Booking a hotel for business travel poses a quandary for many of us. The key is to remember that hotels – as well as most companies – offer what I call “backdoor” discounts. .” In the hotel industry, two popular hurdles are selling packages and employing uncertainty. Package pricing.
Harvard Business
DECEMBER 4, 2019
Youngme, Felix, and Mihir discuss some of the under-the-radar companies that they think people should be paying more attention to.
Harvard Business
MAY 18, 2018
At Dorchester Collection of ultra-luxury hotels, we use big data and analytics to help us improve our guest offerings and marketing. For instance, last year Metis looked at customer sentiment about Parisian luxury hotels. According to Metis’ analysis, guests view Paris’s 5-star hotels as interchangeable.
Harvard Business
SEPTEMBER 24, 2018
So allow me to suggest one radical idea: If you want to build a lifestyle brand, no matter the industry you’re in, consider building a hotel. I didn’t get a room (the hotel was sold out), but I got an interesting lesson in marketing. cities such as Indianapolis; Minneapolis; Savannah, Georgia; and Portland, Maine.
Harvard Business
MARCH 1, 2017
In early 2016 some numbers surfaced at a few of the Dorchester Collection’s luxury hotels that caught leadership’s attention: Complaints about our laundry service were on the rise, as was the cost of compensating guests for damage to their clothes. One hotel had to replace a fabulously expensive Givenchy evening gown.
Harvard Business
FEBRUARY 14, 2018
Every now and then, firms make mistakes that leave their customers unsatisfied: a restaurant misplaces an order, a hotel’s air conditioning breaks down, or a dry cleaner damages a garment. On TripAdvisor, management responses are common: Roughly one-third of reviews receive a response, and nearly half of all hotels respond to reviews.
Harvard Business
DECEMBER 13, 2017
As the longtime CEO of Otto Hotels & Resorts, now the second-largest lodging company in the world, he’d packed for hundreds of work trips before, but suits were his go-to. Otto had just finished a $9 billion acquisition of Beekman Hotels, which meant it now had nearly 4,800 hotels and just over a million rooms in 100 countries.
Clarity Consultants
APRIL 30, 2021
Starwood Hotels and Resorts Worldwide (now part of Marriott) is one of the world’s leading hotel and leisure companies. Starwood management recognized the value of providing focused, comprehensive training to new hires, who generally have no concept of the company’s brands and related customer service expectations.
Consultant Ninja
SEPTEMBER 27, 2010
When you are in consulting, you rack up a lot of frequent flyer miles and hotel points, but you dont have a lot of time to manage them. It is still in private beta, but I like what I see and Im using it to manage all of my (and Mrs. Ninjas) frequent flyer, hotel, car, and AMEX accounts. Monday, September 27, 2010. Check it out.
Harvard Business
MARCH 14, 2017
In some cases, travel loyalty program points differ by journey component (flight, car rental, hotel, dining), leading to fragmented point collections. But the number of airline seats and hotel rooms available for redemption in recent years has been limited by near-record occupancy and load factors.
Consulting Success
JUNE 26, 2017
After checking into my hotel in the city center, I took the elevator down 13 floors to the street. The island he lives on is famous for oranges, a fact I knew about as I had visited this island three times before. But when I arrived, I found something I wasn’t expecting. I’ll tell you about that in just a minute.
Harvard Business
AUGUST 7, 2018
Marriott recently teamed up with Amazon to offer a hospitality version of the e-commerce giant’s Echo devices in select hotel rooms. Travelers with an Alexa device at home can book a car rental or hotel through Expedia and Kayak. Worldwide, ownership exceeds 100 million units and is projected to reach 225 million by 2020.
Harvard Business
DECEMBER 19, 2018
21c Museum Hotels. Some recent picks: Bloomberg article (“ Wall Street Rule for the #MeToo Era: Avoid Women At All Cost “) and Response from Jefferies CEO Richard Handler. The Truth As Told By Mason Buttle (by Leslie Connor). TikTok (phone app). Robert Stavins (follow on Twitter). FRED (Federal Reserve Economic Data).
Management Consulted
APRIL 21, 2019
Consulting is known for its business travel – so much, in fact, that it’s hard to describe your work in the industry without mentioning the constant flights and hotel nights. While it’s great to rack up points and enjoy nice … Continue Reading.
IMC USA
JULY 27, 2012
Click here to watch a video of the hotel.) As I write this, our block of discounted hotel rooms is filling up rapidly so you should register now if you are going to attend. The hotel is strategically situated in the heart of the Downtown Disney Resort and is five miles from Disney-MGM Studios, Magic Kingdom, Epcot, and Animal Kingdom.
Management Consulted
JANUARY 22, 2015
He co-founded MobileSuites, an app that puts travel concierge services and hotel information at your fingertips, and which you can (and should) find and sign-up for here. As we were talking, we started thinking that we could really improve the hotel experience, That sort of hit us on the head and we just couldn’t stop thinking about it.
Harvard Business
MAY 20, 2016
Before I became general manager of The Beverly Hills Hotel, I held the same position at another luxury hotel up the coast. Later, he privately told me he was thinking of leaving the hotel. And something was wrong. Our fine dining restaurant was on the brink of losing its hard-won Michelin rating. This has to be done as a group.
Consulting Matters
AUGUST 4, 2022
Lee has held various executive positions in the hospitality and entertainment business with Hilton Hotels for 8 years and the Marriott Corporation for 17 years before joining Disney in 1990 to open the Disneyland Paris project.
Tom Spencer
MAY 12, 2023
In this article, we will explore a variety of rewards you might be able to gain on airlines, hotels, rental cars, and credit cards. Hotels Staying in hotels goes together with flying, but in some ways there are more options here. You might have to fly to Dallas for work, but there are hundreds of hotels within the city limits.
Harvard Business
JULY 7, 2016
Marriott, for example, uses digital technology to streamline the hotel experience for its consumers, particularly its high-value business travelers. Keyless room entry through mobile devices and bill payment via Apple Pay further reduce the friction associated with a traditional hotel experience.
Management Consulted
MARCH 28, 2019
It used to be that a consultant could wrack up thousands of reward points a year on airline tickets alone, not to mention hotels, ground transportation, and food. Consulting firm credit card use is changing. Credit card reward points are … Continue Reading.
Strategic Planning and Management Insights
MAY 26, 2020
Keith Ferrazzi is a two-time New York Times best selling author, Harvard Business School graduate, and the former youngest CMO of a Fortune 500 company at Starlight Hotels.
The Crazy Lives of Consultants
MAY 30, 2014
We’ve already established that airlines, hotels and the like really want people like me to expense our way through their wares. Most hotels offer status-based floors and lounges , but they rarely keep the riffraff out in practice. Here are some ideas: Hotels should offer programs to “walk” elite guests to nicer properties.
Melissa Agnes
AUGUST 11, 2014
Last week I wrote about the Hotel that had a policy where they would fine newlyweds $500 for negative online reviews , whether written by the newlyweds or by any of their wedding guests. (If The hotel’s (ludicrous) policy was posted to their website last year, yet it only went viral against them last week.
Harvard Business
JULY 18, 2016
Her mother, Kyle Richey, and her co-founder, David Richey, are known for helping luxury service businesses — including hotel, retail, fashion, and professional sports — develop brand-defining service standards. Luxury customers, whether they’re buying automobiles, or jewelry, or hotel suites, want to feel special.
Harvard Business
JANUARY 7, 2020
Horst Schulze, cofounder of The Ritz-Carlton Hotel Company, started out cleaning ashtrays as a busboy before working his way up through some of the world’s best hotels and becoming COO of Ritz-Carlton and later CEO of Capella Hotel Group.
Harvard Business
JUNE 14, 2017
Show up earlier to the airport than you’re used to, so you can pump before you take off, and reserve early check-ins at your hotels to facilitate pumping on arrival. Call your hotel in advance and ask about refrigeration options. The parents I talked to offered some other hard-won tips: Be early to everything.
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