Drachma Sightings Appear on Hotel Bill


Between June 28 and July 4 at a Hilton hotel in Athens, transactions on a Bloomberg reporter's Visa credit card issued by Citigroup Inc. spokeswoman said that the Athens hotel had billed the customer in euros, not drachmas. Credit card processors have been planning, and are prepared for a return to the drachma. Bloomberg reports Long-Feared Currency Makes Fleeting Appearance on Reporter's Bill.

The Crazy Lives of Consultants: An Open Letter to Disgruntled Hotel.

The Crazy Lives of Consultants

An Open Letter to Disgruntled Hotel Staff. Dear hotel staff, Do you know who I am? I am the reason your hotel can afford to offer a Starbucks, a restaurant, and a full-service bar. Customers like him regularly toss around hourly-wage-sized tips (and more) to the staff at your hotel, but only if youre not a prick too. Anyone with top elite status spent more than your annual salary at the hotel chain you work for, so that one guy represents your job. Hotels. (8).


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Resorts World Hotel in Manila in Lockdown Following Gunfire and Explosions


In what may be an ISIS-related event, the Resorts World Hotel in Manila, the Philippines is in Lockdown Mode following gunfire and explosions. more…). Economics

Google Enters the Hotel Business, Takes on Advertisers Priceline, Expedia, and Trip Advisor


Thus, I welcome the Wall Street Journal report Google Checks In to the Hotel Business. Google Inc (GOOG) is moving boldly to play a larger role in booking hotel rooms—at the risk of offending some of its most important advertisers. Google is adding more photos and reviews to its hotel listings, so they increasingly resemble those of travel search sites such as Priceline Group Inc. As far as I am concerned the more competition the better.

Hotel Fines Newlyweds $500 For Negative Reviews – What Were They Thinking?

Melissa Agnes

Union Street Guest House, a hotel in Hudson, New York, is being slammed for a policy they put in place in order to prohibit wedding parties from posting negative online reviews about them. This story has taken off today, making headlines, and the hotel has since removed this policy from their website and posted the following statement to Facebook: “The policy regarding wedding fines was put on our site as a tongue-in-cheek response to a wedding many years ago.

The Art of Choosing a Hotel (Consultant’s edition)

Killer Consultant

When it comes to choosing the hotel at your destination, given that you _have_ a choice (don’t underestimate how remote a client site can be…), it makes sense to choose not only by stars, price or name. Staying with hotels of big chains has the advantage that you can count on a certain standard for each hotel you get to. When it comes to non-chain hotels, I try to get to places that are new & modern. What criteria do you follow when choosing a hotel?

Under-the-Radar Companies, including OYO Hotels, Carbon Engineering, Whim, and more!

Harvard Business

Youngme, Felix, and Mihir discuss some of the under-the-radar companies that they think people should be paying more attention to. Competition Disruptive innovation Technology Audio

How Our Hotel Chain Uses Data to Find Problems and Humans to Fix Them

Harvard Business

At Dorchester Collection of ultra-luxury hotels, we use big data and analytics to help us improve our guest offerings and marketing. For instance, last year Metis looked at customer sentiment about Parisian luxury hotels. Metis discovered that guests had little loyalty to ours — Le Meurice and Hotel Plaza Athénée — or to our competitors’ hotels. According to Metis’ analysis, guests view Paris’s 5-star hotels as interchangeable.

Blue Ribbon for Sanction Craziness: Italy Seizes Hotel of Putin Ally; Russia Threatens Law Allowing Seizure of Foreign Assets


Sanction Madness Escalates: Italy Seizes Hotel of Putin Ally Two days ago sanction madness hit a new extreme: Italy seizes Putin ally Arkady Rotenberg’s property assets. The Italian tax police have seized €30m in assets, including a luxury hotel in Rome and two villas in Sardinia, controlled by Arkady Rotenberg, a longtime ally of Russian president Vladimir Putin targeted by US and EU sanctions. What''s Russia to do?

Lifestyle Brands Are Building Hotels Now. Here’s Why That Actually Makes Sense.

Harvard Business

So allow me to suggest one radical idea: If you want to build a lifestyle brand, no matter the industry you’re in, consider building a hotel. ” It seems the innovative footwear company, based in Spain, decided that one way to deepen ties to its fashion-conscious customers was to build hotels, first in Barcelona, then in Berlin, whose look and experience would echo the brand’s attributes. Barry Winiker/Getty Images.

How to Stay in Premium Hotels Without Blowing Your Expense Account

Harvard Business

Booking a hotel for business travel poses a quandary for many of us. The key is to remember that hotels – as well as most companies – offer what I call “backdoor” discounts. In the hotel industry, two popular hurdles are selling packages and employing uncertainty. It’s commonly believed within the hotel industry that business travelers will pay more than leisure vacationers. The critical missing information is the hotel name.

How Our Hotel Used Data to Make Our Laundry Service Glamorous

Harvard Business

In early 2016 some numbers surfaced at a few of the Dorchester Collection’s luxury hotels that caught leadership’s attention: Complaints about our laundry service were on the rise, as was the cost of compensating guests for damage to their clothes. One hotel had to replace a fabulously expensive Givenchy evening gown. In another hotel there were 55 laundry-related complaints in January 2016 alone.

I'm a Rock Star.or just Insane. And this hotel doesn't have wireless.

The Crazy Lives of Consultants

Now I’m back at the hotel. I’m sitting in the hotel bar, and they don’t have wireless. So…I’m sitting here, sipping a glass of Estancia, eating some sort of standard hotel salad involving mysterious meat, dried cranberries and candied pecans, watching football on 12 different screens and listening to ‘Hootie and the Blowfish’ on the “Excessively Loud for the Bar” sound setting. I expect at least four in a hotel salad. HotelsI’m officially insane.

Case Study: Should a Hotel Giant Eliminate Some Brands and Refocus?

Harvard Business

As the longtime CEO of Otto Hotels & Resorts, now the second-largest lodging company in the world, he’d packed for hundreds of work trips before, but suits were his go-to. Otto had just finished a $9 billion acquisition of Beekman Hotels, which meant it now had nearly 4,800 hotels and just over a million rooms in 100 countries. “We need a brand architecture that isn’t confusing to customers, hotel owners, or even our own employees,” said Anita.

Starwood Hotel and Resorts takes Aim at Business Travelers with SPG Pro

1 to 1

One of the perks (or drawbacks depending on your perspective) of being a reporter is traveling on assignments. I''ve been sent to conferences in Cologne, Germany; New Orleans; Las Vegas, and Minneapolis among other cities in my career. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog. Customer Loyalty homepage

Q&A With Clyde Guinn, President, Days Inn Worldwide, Wyndham Hotel Group

1 to 1

Imagine you''re the president of one of the largest economy hotel chains in America. How''s this for a challenge? Your goal: deliver a consistent, high-quality on-brand customer experience across all of your properties. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog. Customer Experience Customer Loyalty Customer Service Customer Strategy custoemrexperience forresterscustomerexperienceforum

What Business Travelers Want Most From Loyalty Programs: Stealthy Luxury

The Crazy Lives of Consultants

We’ve already established that airlines, hotels and the like really want people like me to expense our way through their wares. Most hotels offer status-based floors and lounges , but they rarely keep the riffraff out in practice. Here are some ideas: Hotels should offer programs to “walk” elite guests to nicer properties. Hotel elite floors should offer real upgrades and amenities, and they should be guaranteed. What stealth luxuries could hotel chains offer you?

Manufactured Spend and Other Stupid Games, or, "I’ve Got A Real Job"

The Crazy Lives of Consultants

We make sure we maximize our airline and hotel status, we have a wallet full of credit cards, and we pick our travel providers accordingly. But airlines and hotels are aggressively devaluing their points and raising redemption rates. I spend over $100k annually on actual plane tickets, hotel rooms, rental cars, and business meals. I want to be greeted by name when I return to the same hotel 10 times per year (a pox on the Hilton New York!)

Bed and Breakfasts: Creative Accommodations On the Road or Nightmare on Elm Street?

The Crazy Lives of Consultants

I stay at big chain hotels too often. Here’s what they said: Women like bed and breakfast accommodation because it removes them from the predatory world of business hotels. Apparently we men can get downright ugly after a week on the road and too many gin and tonics, making lewd comments, following women around the hotel, and generally being pigs. Some even soak their per-diem, banking the extra hundreds rather than handing it over to the hotel. Hotels

How to Get Beyond Paralysis by Analysis

The Fearless Marketer

Uncategorized 11:59 analysis paralysis chair Christmas coach confusion despair English-language films Films Hospitality Recreation Hotels & Motels marketing paralyzed by writing stopped stuck worried worry writing a book You Got to MoveMy internal dialog started in 2008 when I decided to write another book to help me market my services. Here’s what my mind used to say: “Yeah, that’s a great idea for my second book! Let me think about it for awhile.”

The Crazy Lives of Consultants: One Last Hurrah for Her

The Crazy Lives of Consultants

Its much easier to pick up a real estate agent at the hotel bar than try to convince the much-hounded hotties of IT they should bed down with you! Instead, we all settled on the back tables at the hotel bar, watching baseball before we kicked off our new project. We had a fantastic night on the town before cabbing back to the hotel. Hotels. (8). Hotels. (8). skip to main | skip to sidebar. Monday, April 8, 2013. One Last Hurrah for Her.

Consultant Ninja: How Consultants Manage Frequent Flyer Miles.

Consultant Ninja

When you are in consulting, you rack up a lot of frequent flyer miles and hotel points, but you dont have a lot of time to manage them. It is still in private beta, but I like what I see and Im using it to manage all of my (and Mrs. Ninjas) frequent flyer, hotel, car, and AMEX accounts. skip to main | skip to sidebar. Consultant Ninja.

The Crazy Lives of Consultants: The Optimization of Leveraging

The Crazy Lives of Consultants

conduct carries from using the expense policy, to accumulating hotel. Hotels. (8). Hotels. (8). skip to main | skip to sidebar. Tuesday, December 18, 2012. The Optimization of Leveraging. Courtesy of Alert Guest Blogger David Tang: Consultants. Were always optimizing, always leveraging -- always in the pursuit of. minimizing our workload while maximizing our lifestyle. This mode of. points, to creating our client deliverables.

The Uncommon Nature of Customer Service - Henman Performance

Henman Performance Executive

I’ve spent more nights in hotels since the beginning of 2013 than the average nomad has spent in a tent in her lifetime. Most of them have been high end hotels, but a few have been more moderate chains, like the Marriott. Several of the most expensive hotels charged extra for internet. Would it spoil some vast eternal plan if a hotel that charges $400 a night would also add $4 worth of paper products to the experience and throw in free internet? About Linda.

Why On-Site Consulting Bites, And When to Do It Anyway

David A Fields

Are there consultants who love to sleep in impersonal hotel rooms, consume unhealthy food, miss family events and endure flight delays? Maybe. After all, there are people who love to eat crickets.It doesn’t amaze me that old, storied, brand name consulting firms primarily employ an on-site consulting model. After all, those firms are old. Their … Continued. The post Why On-Site Consulting Bites, And When to Do It Anyway appeared first on David A. Fields.

Hotels 207

Digital Transformations Start with Frontline Workers


To boost a hotel's bottom line, ask the bellhop

Consultant Ninja: Reasons not to stay in Consulting: Management.

Consultant Ninja

Yesterday upon arrival at her hotel she received a fruit basket, a warm welcome from the staff who greeted her by first name, and the below card. One of our partners spends a fair amount of time in one city (not his home) and always stays at the sane hotel. skip to main | skip to sidebar. Consultant Ninja. Management Consultant | Excel Jockey | Slide Monkey | Corporate Insurgent | One-Eyed Man in the Valley of the Blind Mckinsey | Bain | BCG | Booz | Oliver Wyman.

The Crazy Lives of Consultants: When You're Too Platinum with the.

The Crazy Lives of Consultants

When Youre Too Platinum with the Hotel. Like you, I have Platinum Status with just about ever hotel, airline, rental car agency, and liquor store in the Continental United States. Now, let me tell you a tale of a crazy consultant who officially reached "Too Platinum status with the Intercontinental Hotel Group. It all began at the hotel reception desk one rainy Monday evening in Connecticut. Zineb ( Nice Moroccan hotel receptionist ): Welcome back Crazy Consultant!!

How to Lead Without Authority with Keith Ferrazzi

Strategic Planning and Management Insights

Keith Ferrazzi is a two-time New York Times best selling author, Harvard Business School graduate, and the former youngest CMO of a Fortune 500 company at Starlight Hotels.

The Crazy Lives of Consultants: Great Moments in Consulting

The Crazy Lives of Consultants

I pick it up from the hotel valet in the morning, and the valet asks me, ".hey, I tried to crank some major urban music on my way out of the hotel driveway, but I could only find CNBC on the satellite radio. Hotels. (8). Hotels. (8). skip to main | skip to sidebar. Tuesday, February 5, 2008. Great Moments in Consulting.the only car left was one of those new Cadillacs that looks like it was made out of folded paper (hint - it was). Same price as the yugo.

A Success Story: A Leading Fortune 500 Hospitality Company Upgrades Training Materials for More Effective Onboarding

Clarity Consultants

Starwood Hotels and Resorts Worldwide (now part of Marriott) is one of the world’s leading hotel and leisure companies.

Firm Credit Card Use Changes In 2019

Management Consulted

It used to be that a consultant could wrack up thousands of reward points a year on airline tickets alone, not to mention hotels, ground transportation, and food. Consulting firm credit card use is changing. Credit card reward points are … Continue Reading. The post Firm Credit Card Use Changes In 2019 appeared first on Management Consulted. consulting news consulting travel management consulting

5 Travel Hacks as a Deloitte Consultant

Management Consulted

Consulting is known for its business travel – so much, in fact, that it’s hard to describe your work in the industry without mentioning the constant flights and hotel nights. While it’s great to rack up points and enjoy nice … Continue Reading. The post 5 Travel Hacks as a Deloitte Consultant appeared first on Management Consulted. consulting resources consulting travel management consulting

Travel 109

Best Places to Stay 2007

The Crazy Lives of Consultants

HotelsWell well well.as if each and every one of us couldn't have single-handedly crafted this article ourselves. That said.it's s kind of nice to know if my opinion is WAY OFF as compared to everyone else. I'm a Marriott gal, personally, and occasionally can be considered a Starwood whore if The W is even tangentially involved. Anyway - check out what everyone else apparently thinks: From the current issue of Consulting Magazine.

Back to the Basics in Leadership and Life with former EVP of Operations for the Walt Disney World Resort Lee Cockerell

Consulting Matters

Lee has held various executive positions in the hospitality and entertainment business with Hilton Hotels for 8 years and the Marriott Corporation for 17 years before joining Disney in 1990 to open the Disneyland Paris project.

Las Vegas Sniper Shooting, Deadliest in History, 58 Killed: Fake News Heads to Top of the List


A sniper, Stephen Craig Paddock, unleashed a hail of bullets on an outdoor country music festival from the 32nd floor of the Mandalay Bay Hotel in Vegas hotel. Paddock killed at least 58 people as tens of thousands of concertgoers screamed and ran for their lives. This was the deadliest mass shooting in modern U.S. history. more…). Economics

Solar Eclipse is Big Business for Illinois


We booked our hotel late, as in a couple months ago. Every hotel in Southern Illinois was booked solid. People from worldwide are converging on Southern Illinois on Monday to witness a total eclipse of the sun. I will be among that crowd. The closest, in fact, the only room we could find was at a Best Western in Paducah, Kentucky, for nearly $400 a night. Carbondale, Illinois, home of Southern Illinois University is one of the big beneficiaries. more…). Economics

Who’s the First and Last Person You See?

Alan Weiss

The first and last person you deal with in a hotel is the doorman, and in a restaurant the hostess. They need to be top quality, no matter how nice the hotel room or how good the food. When you hire a hostess (over 85% are female, so all you gender-counters forgive me) for your restaurant, wouldn’t a basic criterion be a pleasant demeanor? Isn’t the job basically about getting people seated rapidly and politely (notwithstanding vaccine checks)?

How To Create A Virtual Relationship That Will Delight Your Customer

Claris Consulting

I had never been to this part of the Inland Empire before and was delighted to book The Mission Inn Hotel and Spa for my stay. The building and the hotel grounds are an oasis in what is a nondescript and commercial part of town. The hotel has significant parking constraints.

I’ll Have the No Normal® Please

Alan Weiss

How do conference centers and hotels lure back millions of dollars in convention business when organizations can meet virtually? The people who talk about “returning to normal” are those people who are going to be bringing up the rear in the new marketplaces.