Working at the Hotel

Consultants Mind

Walking around the hotel – to wake myself up … Continue reading → Fun Travel HotelIt’s 1am and I am working on a proposal due this Friday. It has to go through multiple reviews, so I would be wise to get it 80% finished tonight. Oy Vey.

Drachma Sightings Appear on Hotel Bill

MishTalk

Between June 28 and July 4 at a Hilton hotel in Athens, transactions on a Bloomberg reporter's Visa credit card issued by Citigroup Inc. spokeswoman said that the Athens hotel had billed the customer in euros, not drachmas.

How to Stay in Premium Hotels Without Blowing Your Expense Account

Harvard Business

Booking a hotel for business travel poses a quandary for many of us. The key is to remember that hotels – as well as most companies – offer what I call “backdoor” discounts. The critical missing information is the hotel name.

Google Enters the Hotel Business, Takes on Advertisers Priceline, Expedia, and Trip Advisor

MishTalk

Thus, I welcome the Wall Street Journal report Google Checks In to the Hotel Business. Google Inc (GOOG) is moving boldly to play a larger role in booking hotel rooms—at the risk of offending some of its most important advertisers. Google is adding more photos and reviews to its hotel listings, so they increasingly resemble those of travel search sites such as Priceline Group Inc. As far as I am concerned the more competition the better.

Digital Transformations Start with Frontline Workers

Strategy+Business

To boost a hotel's bottom line, ask the bellhop

What Business Travelers Want Most From Loyalty Programs: Stealthy Luxury

The Crazy Lives of Consultants

We’ve already established that airlines, hotels and the like really want people like me to expense our way through their wares. Most hotels offer status-based floors and lounges , but they rarely keep the riffraff out in practice. Here are some ideas: Hotels should offer programs to “walk” elite guests to nicer properties. Hotel elite floors should offer real upgrades and amenities, and they should be guaranteed. What stealth luxuries could hotel chains offer you?

Case Study: Should a Hotel Giant Eliminate Some Brands and Refocus?

Harvard Business

As the longtime CEO of Otto Hotels & Resorts, now the second-largest lodging company in the world, he’d packed for hundreds of work trips before, but suits were his go-to. Otto had just finished a $9 billion acquisition of Beekman Hotels, which meant it now had nearly 4,800 hotels and just over a million rooms in 100 countries. “We need a brand architecture that isn’t confusing to customers, hotel owners, or even our own employees,” said Anita.

Starwood Hotel and Resorts takes Aim at Business Travelers with SPG Pro

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One of the perks (or drawbacks depending on your perspective) of being a reporter is traveling on assignments. I''ve been sent to conferences in Cologne, Germany; New Orleans; Las Vegas, and Minneapolis among other cities in my career. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog. Customer Loyalty homepage

Blue Ribbon for Sanction Craziness: Italy Seizes Hotel of Putin Ally; Russia Threatens Law Allowing Seizure of Foreign Assets

MishTalk

Sanction Madness Escalates: Italy Seizes Hotel of Putin Ally Two days ago sanction madness hit a new extreme: Italy seizes Putin ally Arkady Rotenberg’s property assets. The Italian tax police have seized €30m in assets, including a luxury hotel in Rome and two villas in Sardinia, controlled by Arkady Rotenberg, a longtime ally of Russian president Vladimir Putin targeted by US and EU sanctions. What''s Russia to do?

Solar Eclipse is Big Business for Illinois

MishTalk

We booked our hotel late, as in a couple months ago. Every hotel in Southern Illinois was booked solid. People from worldwide are converging on Southern Illinois on Monday to witness a total eclipse of the sun. I will be among that crowd. The closest, in fact, the only room we could find was at a Best Western in Paducah, Kentucky, for nearly $400 a night. Carbondale, Illinois, home of Southern Illinois University is one of the big beneficiaries. more…). Economics

Manufactured Spend and Other Stupid Games, or, "I’ve Got A Real Job"

The Crazy Lives of Consultants

We make sure we maximize our airline and hotel status, we have a wallet full of credit cards, and we pick our travel providers accordingly. But airlines and hotels are aggressively devaluing their points and raising redemption rates.

Online market for consulting?

Consultants Mind

A few ex-consultant friends and I mused over this concept several times in Marriott hotel bars across the country. “Why not set up a two-sided platform (think: VRBO, UBER) where companies can hire consultants for 1/3 of the price? Cut out the middle man.” ” Yep – an online market for consulting. Uh, already exists. With a… Read More » The post Online market for consulting? appeared first on Consultant's Mind. Consultant Consulting Website

Peter Drucker said, “Meetings are a symptom of bad organization. The fewer the meetings the better”

Consultants Mind

Granted some of these were client interviews, but needless to say, the real work and thinking was done between meetings, or at night at the hotel. This is my calendar from a recent week. The time before and after the meeting … Continue reading → Learning Consulting Team Meeting Professionalism Project Management

It's a great book, it has no typos!

Seth Godin Blog

And you really have to check out this hotel, it''s dark in your room at night. And quiet, too. Quality is now a given. Quality alone is not remarkable. Surprise and delight and connection are remarkable

I'm a Rock Star.or just Insane. And this hotel doesn't have wireless.

The Crazy Lives of Consultants

Now I’m back at the hotel. I’m sitting in the hotel bar, and they don’t have wireless. I’m convinced that loud bar music is a covert government operation designed to make people with no life and sitting alone in hotel bars feel good about rationalizing why they’re not talking to anyone.

The Art of Choosing a Hotel (Consultant’s edition)

Killer Consultant

When it comes to choosing the hotel at your destination, given that you _have_ a choice (don’t underestimate how remote a client site can be…), it makes sense to choose not only by stars, price or name. Staying with hotels of big chains has the advantage that you can count on a certain standard for each hotel you get to. When it comes to non-chain hotels, I try to get to places that are new & modern. What criteria do you follow when choosing a hotel?

The Art of Choosing a Hotel (Consultant’s edition)

Killer Consultant

When it comes to choosing the hotel at your destination, given that you _have_ a choice (don’t underestimate how remote a client site can be…), it makes sense to choose not only by stars, price or name. Staying with hotels of big chains has the advantage that you can count on a certain standard for each hotel you get to. When it comes to non-chain hotels, I try to get to places that are new & modern. What criteria do you follow when choosing a hotel?

Q&A With Clyde Guinn, President, Days Inn Worldwide, Wyndham Hotel Group

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Imagine you''re the president of one of the largest economy hotel chains in America. How''s this for a challenge? Your goal: deliver a consistent, high-quality on-brand customer experience across all of your properties.

Q&A: Lessons in Delivering a Luxury Customer Experience

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Brant, Director, Global Guest Experience & Innovation at Dorchester Collection , a luxury hotel operator whose properties include The Beverly Hills Hotel, The Dorchester, and Hotel Bel-Air. These days, it seems as if all customers have heightened expectations for receiving consistent customer experiences.

The Crazy Lives of Consultants: One Last Hurrah for Her

The Crazy Lives of Consultants

Its much easier to pick up a real estate agent at the hotel bar than try to convince the much-hounded hotties of IT they should bed down with you! Instead, we all settled on the back tables at the hotel bar, watching baseball before we kicked off our new project. We had a fantastic night on the town before cabbing back to the hotel. Hotels. (8). Hotels. (8). skip to main | skip to sidebar. Monday, April 8, 2013. One Last Hurrah for Her.

Bigger for?

Seth Godin Blog

At a huge hotel in Nashville (more than 1,000 rooms), there's always a long line at the check in desk, the gym is full at 5 in the morning and the staff has no clue who any guest is. It's clear that doubling the size of the hotel helped the owner make more money (for now).

Get staffed: Don’t become consultant inventory

Consultants Mind

The empty hotel rooms and empty movie seats. Everyone understands inventory. It’s the stuff sitting on Home Depot’s shelves. It’s the frozen pizzas in the freezer. The unsold house in the neighborhood. Non-billable consultants are no different. Non-billable consultants should either be selling new projects, or they are inventory. It’s complex.

Using an Algorithm to Figure Out What Luxury Customers Really Want

Harvard Business

Her mother, Kyle Richey, and her co-founder, David Richey, are known for helping luxury service businesses — including hotel, retail, fashion, and professional sports — develop brand-defining service standards. Every hotel serves breakfast, but few give it much thought.

Why You Really Need to Stop Using Public Wi-Fi

Harvard Business

You’re rolling the dice every time you log on to a free network in a coffee shop, hotel lobby, or airport lounge. ” Here’s how it works: You log on to the free Wi-Fi in your hotel room, thinking you’re joining the hotel’s network. But somewhere nearby, a hacker is boosting a stronger Wi-Fi signal off of their laptop, tricking you into using it by labeling it with the hotel’s name.

"I think we are an outfit headed for extinction"

Seth Godin Blog

(So said Hemingway on seeing fake books in his fancy hotel room.). Of course we are. We always are. We're always headed down for the count. It's unsustainable.

Customer Experience in Asia Pacific: More Advanced Than You Might Suspect

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If you think I''m kidding, just do a search on "Marina Bay Sands Hotel."). For the past two weeks I''ve been on the other side of the planet, spending a few days each in four very different cities: Sydney, Singapore, Beijing, and Shanghai. While Sydney was much like I remembered it--an exotic version of San Francisco but with better weather--the Singapore skyline had changed drastically, and now appears to be a science fiction version of the seaport I remembered. (If

Used to be

Seth Godin Blog

This hotel used to be a bank. That conference organizer used to be a travel agent. This company used to make playing cards. Perhaps you used to be hooked on keeping score, or used to be totally focused on avoiding the feeling of risk, or used to be the kind of person who needed to be picked.

Don't Just Ask What CX Leaders Do; Ask Why it Works for Them

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Last week, I stayed in two different hotels in the greater Atlanta area. One was a Ritz-Carlton, and the other a Marriott.* Hearing those two brand names, you might be tempted to assume that the guest experience at the Ritz was far better than the one at the Marriott. But it wasn't--at least not for me. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.

The buffet problem keeps getting worse

Seth Godin Blog

So, the hotel that says, "With this sort of volume. In fact, it might be the one and only reason someone picked your $400 hotel room over that hotel down the street.

Just the right amount of data

Seth Godin Blog

Or consider the typical hotel bathroom scale. The digital sign at the train station near my home could show me what time it is. It could tell us how many more minutes until the next train. Or it could announce if the train was running on time. Instead, it shows me today's date.

Improving the Last Mile of the Customer Experience

1 to 1

According to the 2014 Temkin Experience Ratings, wireless carriers rank in the middle of the pack with respect to the customer experiences they deliver, ahead of industries such as hotels and Internet service providers.

16 Consulting travel essentials

Consultants Mind

Perhaps 10% of that is from my wife who also uses my rewards number, but needless to say, lots of hotel, plane, car. My place is at the client site – whether in an office, conference room, or hotel concierge lounge. Hotels are gross. I travel a lot. Like most management consultants, I am a road warrior. According to Marriott.com, I have stayed 152 nights last year.

Study: Replying to Customer Reviews Results in Better Ratings

Harvard Business

Every now and then, firms make mistakes that leave their customers unsatisfied: a restaurant misplaces an order, a hotel’s air conditioning breaks down, or a dry cleaner damages a garment. To answer this question, we examined tens of thousands of hotel reviews and responses from TripAdvisor, which uses a review scale from 1 (terrible) to 5 (excellent). While these gains may seem modest, TripAdvisor rounds average ratings to the nearest half star: A hotel with a rating of 4.26

Valuing hygiene factors

Seth Godin Blog

Clean sheets at a hotel, for example. A hygiene factor is something you miss when it's gone, but barely notice when it's there. The base salary at a job. Your title.

"So simple it doesn't need instructions"

Seth Godin Blog

Consider a hotel shower. The alert person, standing under cold water, at 5 in the morning, in a dark hotel room, will probably (???) I limit myself to just one post per year about how bad hotel showers are, fwiw. Eager (and less-talented) designers often get confused about this instruction, turning it into: "It doesn't have instructions, therefore it's simple. It has 11 things that might be dials, and five that actually are.

You Can’t Copy Success

Consulting Business

He records low-budget videos from exotic locations and his hotel rooms to spread his message to the … CONTINUE READING » You Can’t Copy Success is a post from: Business Consulting Buzz.

Bed and Breakfasts: Creative Accommodations On the Road or Nightmare on Elm Street?

The Crazy Lives of Consultants

I stay at big chain hotels too often. Here’s what they said: Women like bed and breakfast accommodation because it removes them from the predatory world of business hotels. Some even soak their per-diem, banking the extra hundreds rather than handing it over to the hotel. Hotel

It’s High Time Airlines Got Personal

BCG

If other companies can offer a customized experience, why can’t a hotel or an airline? Article Wednesday, August 31, 2016. Airlines need to get personal with their customers.

Cherry blossoms

Consultants Mind

Monday night in the hotel. Lots of work, but not in the mood. Instead, thinking about the cherry blossoms I saw with my wife this weekend. A much better thought. Related posts: Consulting travel The consulting life. Good dinners Links. Fun Photo

Want Customer Loyalty? Don't `Nickel-and-Dime' Them

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Or when a hotel charges separate WiFi fees for each device that's used. One of the most infuriating things for customers is when they are hit with hidden or unexpected fees.