Sat.Apr 04, 2020

Creating Value Through a Great Customer Journey Map

Tom Spencer

It is said that to really understand somebody you have to walk a mile in their shoes. Analysing a customer journey, from prospect to buyer, allows the business to step into the customer’s shoes and experience the whole process from their perspective.

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US coronavirus relief funds: A guide for state and local governments


State and local leaders can consider several steps now to capture the full humanitarian and fiscal benefits of the roughly $2 trillion federal relief package. Public Sector Insights

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How to Stay Productive Working from Home

Tom Spencer

The past couple weeks have been a crazy time – millions are getting sick, cities are on the verge of shutdown, and firms are having all non-essential personnel work remotely. COVID-19 has certainly changed the way many are living and working all over the world.

The Trend Is Your “Friend”

I’m told there’s a saying on Wall Street that goes, “The trend is your friend.” I’m not a banker nor an asset manager, so I can’t vouch for its validity in that context. However, I think that, in a recession, this concept has a lot of value in terms of managing one’s career or business. Here’s why.

The Surprising Effects of Business Vs. Leisure Travel

*Already submitted with the first entry, please contact me if you would like me to write up again.

Building an e-commerce business: Lessons on moving fast


With consumers moving online in reaction to coronavirus restrictions, companies will need to learn how to launch new e-commerce businesses quickly. Digital Insights

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Coronavirus: How should US higher education plan for an uncertain future?


With American campuses largely empty of students, higher-education leaders need to shift their thinking to what happens next. Public Sector Insights

Scaling the impact of advanced analytics in Iberian insurance


Although insurers within the Iberian Peninsula have embraced analytics, realizing the full value of new technologies will require a confident move from moderate pilots to enterprise-wide deployment. Insights on Financial Services

How private equity operating groups are taking on the challenge of the coronavirus


Value-creation teams are grappling with the COVID-19 pandemic and its implications for their portfolio companies. Our interviews reveal the steps they’re taking. Insights on Private Equity & Principal Investors

Customer-care organizations: Moving from crisis management to recovery


The COVID-19 pandemic calls for a focus on six imperatives to rapidly adapt to this new environment. Insights on Operations

The Definitive Guide to Becoming a High-Growth Company

Why do some companies grow at a double-digit pace every year, while others experience nominal (or even flat) growth year over year? Discover the common attributes that your High-Growth Clients have in common as they outperform their competition in top-line growth!

Survey: Indian consumer sentiment during the coronavirus crisis


Indian consumers buoyed by stimulus package amid national lockdown: optimism remains high even with expectations of lower income. Marketing & Sales Insights

Survey: Portuguese consumer sentiment during the coronavirus crisis


Portuguese consumers' economic unease exacerbated by effects of COVID-19 response. Marketing & Sales Insights