It’s math, not magic. Boards Technology Analytics Digital Article MORE

How one Wisconsin health system did it. Organizational culture Operations management Change management Healthcare Digital Article MORE

Focus on the quality of the product, not just the logo. Branding Digital Article MORE

Although private equity firms have been hesitant to invest in healthcare tech, they have reason to invest in promising targets now. Insights on Private Equity & Principal Investors MORE

Automation will reshape retail business models and the broader value chain, creating organizations with fewer layers and a better trained and trusted workforce empowered by real-time data and analytics. MORE

Upgrade Your Strategic Planning Process. Whether you know it or not, you probably need to upgrade your strategic planning process. IBM found that less than 10% of well formulated strategies are effectively executed. MORE

Four questions can help a company translate business goals into operating-model design. Insights on Organization MORE

Although many businesses in the Gulf region are interested in digitization, few of them have moved aggressively enough. But there is a clear way forward. Digital Insights MORE

Consulting services are a bit like the massive tectonic plates that cover the surface of the world: Ancient and slow-moving, they’ve defined the geography of consulting for the last 50 years or so and continue to shape the competitive landscape. MORE

Technology-driven innovation holds the potential to improve our understanding of patients, enable the delivery of more convenient, individualized care—and create $350 billion–$410 billion in annual value by 2025. Insights on Healthcare Systems & Services MORE

Civilization depends on the apology. When humans interact and something goes wrong, the apology builds a bridge that enables us to move forward. But apologies are failing more often. Two reasons: First, organizations aren’t humans, and organizations often seek to avoid or industrialize the human work that civilization needs. And secondly, the apology is a complex organism, one with many structures and purposes, and our culture models (or fails to model) how it’s supposed to be done. MORE