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Back to the Basics in Leadership and Life with former EVP of Operations for the Walt Disney World Resort Lee Cockerell

Consulting Matters

Today I'm talking with Lee Cockerell, the former Executive Vice President of Operations for Walt Disney resort and currently a consultant, author, and speaker. In this episode, you'll hear: How Lee evolved as a leader by shedding defensiveness and operating in trust. Why you need to create a system to be a person of your word.

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David and Goliath: How Boutique Firms Triumph

Tom Spencer

Competitive Pricing Boutique firms often lack the traditional overhead and operational costs plaguing larger firms, which allows them to offer clients more competitive pricing. Larger firms also tend to have high operational costs, which means clients end up paying more than the advertised sticker price for each project.

Agile 88
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Google Enters the Hotel Business, Takes on Advertisers Priceline, Expedia, and Trip Advisor

MishTalk

Thus, I welcome the Wall Street Journal report Google Checks In to the Hotel Business. Google Inc (GOOG) is moving boldly to play a larger role in booking hotel rooms—at the risk of offending some of its most important advertisers. The idea is to encourage travelers to plan more of their trips directly on Google.

Hotels 69
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How To Create A Virtual Relationship That Will Delight Your Customer

Claris Consulting

I had never been to this part of the Inland Empire before and was delighted to book The Mission Inn Hotel and Spa for my stay. The building and the hotel grounds are an oasis in what is a nondescript and commercial part of town. The hotel has significant parking constraints. Parking was my first impression of the hotel.

Hotels 52
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Transforming Governance Through Modern Technology

Tom Spencer

Governance is the backbone of any organization Governance shapes an organization’s strategies, policies, and decision-making processes. This can ensure that businesses operate ethically, transparently, and in the best interest of stakeholders. This can enable businesses to verify authenticity and prevent counterfeiting.

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The Importance of Hospitable Leadership in Hospitality

People Business Psychology

Having worked in the luxury-segment hotel industry, I subscribe to the idea that leaders have a strong influence of how, and how well, the workforce operates – especially in the hotel industry. Besides this, they need meaningful and positive relationships with their manager, their boss, the person they report to.

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Building a successful platform business

Tom Spencer

It is cliché to talk of Airbnb as the hotel company with no properties, or Uber as the taxi company with no cars. Services can help a platform operator differentiate their marketplace from competitors, and also lock in users. Sam Smith worked in a top-tier management consulting firm for two years before taking time out for study.