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Want to See the Future of Digital Health Tools? Look to Germany.

Harvard Business

Technology Research & development Healthcare Technology Telecommunications Digital ArticleAn ambitious new law is catalyzing innovation.

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I Have to Change My Phone Number. Now What?

David A Fields

Consultants Infrastructure Home Office Office Telecommunications A question I was asked: I’m moving my office and can’t keep my phone number. Amazing, but true.) Obviously I will contact all my clients and contacts as best I can in the next 30 days and most of my clients do have my cell phone number, but there must be a “best” way to handle this. Any advice? What’s your advice for this consultant? Please post your suggestions below.

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Psychiatry Is Revealing the Potential — and Pitfalls — of Telehealth

Harvard Business

Technology Operations Healthcare Technology Telecommunications Digital ArticleThree lessons to guide providers.

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Verizon’s CEO on Peak Traffic, Cybersecurity, and Leading a Team from Home

Harvard Business

Crisis management Internet Mobile Telecommunications Digital ArticleA conversation between Hans Vestberg and HBR Editor-in-Chief Adi Ignatius.

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What You Need to Know About California’s New Data Privacy Law

Harvard Business

Regulation Technology Security & privacy Advertising, Marketing & Public Relations Retail & Consumer Goods Technology Telecommunications Digital Articlepm images/Getty Images. Late last month, California passed a sweeping consumer privacy law that might force significant changes on companies that deal in personal data — and especially those operating in the digital space.

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How Smarter Phones Will Transform Tech, Media, and Telecom

Strategy+Business

A new generation of smartphones, powered by artificial intelligence, could be in consumers' hands within the next few years and will have deep effects on every player in the technology, media, and telecommunications industry

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Unleashing Technology, Media, and Telecom with Digital Transformation

BCG

Companies in the technology, media, and telecommunications (TMT) sectors are in the vanguard, bringing these new opportunities to market—even as their legacy businesses are threatened by them. Report Thursday, October 27, 2016. This is an era of disruption.

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The Paradoxes of Telecom Value Creation

BCG

Two paradoxes surround value creation in the telecommunications industry. The connectivity of the entire stack, in other words, depends on the health of telecommunications operators. Quite recently—in our 2008–2012 ranking—three of these companies were in the top ten in telecommunications value creation. Article Thursday, October 27, 2016. First, value is generally migrating toward the top of the stack where content and communities reside (think Netflix and Facebook).

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Tapping into the Transformative Power of Service 4.0

BCG

Telecommunications is a case in point. BCG analysis shows that telecommunications is still one of the most inefficient service industries, with as much as 50% of its cost basis eaten up by waste. Focus Tuesday, September 27, 2016. Digital technology is revolutionizing the provision of services. Consider the following scenario: A Berlin resident we’ll call Paul has recently moved to a new apartment in the city.

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Olswang – The name says it all

Tom Spencer

Olswang is a firm which holds itself out to the market as being an expert in technology, media and telecommunications, and so I was quite looking forward to meeting them. I recently had the dubious honour of meeting with two partners from London based law firm Olswang. Unfortunately, I was sadly disappointed. It was interesting to learn that, despite being apparent technology experts, the firm’s partners still use an old version of the Blackberry.

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WannaCry Cyber Attack Hits 99 Countries, FedEx, Nissan, Hospitals, Universities with NSA Developed Malware: Five Questions

MishTalk

FedEx, numerous hospitals, the UK National Health Service, Chinese universities, Spanish telecommunication firms, and Nissan are among the targets. The National Security Administration (NSA ) has its hands in the biggest ransomware cyber attack in history. The NSA found holes in the Windows operating systems and instead of alerting Microsoft it chose to exploit those holes for its own benefit. The problem with such an approach is the NSA is not the only one who can exploit the holes.

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MIT Media Lab’s Joi Ito on Digital Innovation and Disruption

BCG

The Lab is supported by more than 80 members—including some of the world’s leading corporations—representing such diverse fields as electronics, entertainment, fashion, health care, and telecommunications. Video Tuesday, March 22, 2016. The MIT Media Lab encourages the unconventional mixing and matching of seemingly disparate research areas.

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How Can Digital Suppliers Accelerate Customers’ Transformations?

BCG

Digital suppliers, including, technology and telecommunications companies, are well positioned to provide the help their corporate customers need—but only if they accurately assess customers’ requirements and ambitions and are able to tailor products and services accordingly as digital solutions. Article Thursday, March 09, 2017. There’s a big opportunity for digital suppliers out there, but unlocking the challenge is not an easy task.

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FCC Approves Net Neutrality Rules but the Battle for an Open Internet Continues

1 to 1

The FCC''s decision includes reclassifying Internet service as a Title II telecommunications service or public utility, prohibiting broadband providers from charging for faster lanes on the Internet. Net neutrality advocates scored a major victory today when the Federal Communications Commission approved net neutrality regulations by a 3-2 vote.

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When is “Agile Scaling” the Answer?

Johanna Rothman

My very first job out of school was a development role on a very large telecommunications system for the Department of Defense. We probably could not have developed that telecommunications system with 12 people. At the Influential Agile Leader workshop earlier this year, I led a session about scaling and how you might think about it. I introduced the topic and explained that “scaling” might not be the answer.

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IoT Disruptions in 3 Industries and What You Can Learn From Them

Tom Spencer

The massive benefits seen in Australia from the development of digital technology include increased living standards, shrinking distances through telecommunications, improved efficiency for businesses and government, as well as a larger workforce. According to the Australian Communications Alliance , IoT in telecommunications is enabling smarter, more efficient, more sophisticated, and more innovative integrated sectors to prosper across the entire economy.

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Charging for Priority Customer Support

1 to 1

EE, the British telecommunications company, recently began offering a new service called Priority Answer that allows customers of its pay monthly and SIM-only plans to pay 50 pence ($0.81 USD) to be moved to the top of the queue for customer service calls when call volumes are high. The new service has created a firestorm in social media and other forums among some customers who are upset about having to pay extra to receive faster support.

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Taking a Faster Approach to Addressing Customer Churn

1 to 1

Customer churn is a big problem for companies, especially in industries such as telecommunications where annual churn rates average between 10 percent to as much as 67 percent, according to the Database Marketing Institute.

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First Year CX: Some Keys To Success from TSIC

1 to 1

TSIC is an international provider of telecommunication services with headquarters in Stockholm, Sweden, and offices in 14 other countries. In 2014, TeliaSonera International Carrier (TSIC) engaged Forrester Consulting to help assess its activities around customer experience, and to build a roadmap for its burgeoning CX program.

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Job Hub:T-Mobile Jobs and Culture

Management Consulted

By the awards listed above, T-Mobile must be doing at least something right, and in fact has been stirring things up in the wireless telecommunications business for the past couple of years, positioning itself to overtake one of them to become the third largest carrier in the nation. Led by the outspoken and brilliant visionary CEO John Legere, T-Mobile has been out to change the way the wireless telecommunications business does business since 2012.

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Applying Life Lessons to the Workplace

1 to 1

I had a very interesting meeting the other day with Rowley Douglas, executive vice president of North American operations for CloudSense, a cloud services company which provides platforms used to manage the customer lifecycle for companies in telecommunications, media, and other industries.

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Women of Influence

Women in Consulting

She had also served as president of Women in Telecommunications for 10 years. By: Kay Paumier. Two of WIC’s finest have been named Women of Influence by the “Silicon Valley Business Journal” – Congratulations to Deb Siegle and Jenn LeBlanc ! Deb Siegle. Deb, WIC’s president, was honored partially because of her work with WIC.

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Top 10 Consulting Firms in the Middle East

Management Consulted

Bain’s major industries of importance in the Middle East include Airlines & Transportation, Media, Mining, Oil & Gas, Retail, Private Equity, Social & Public Sector, Technology, Telecommunications, Utilities and Alternative energy (the oil will run out one day!). BCG in the Middle East has focused on the following industries and sectors: government, financial services, energy, industrial goods, telecommunications, real estate, healthcare and private equity.

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What is Consulting?

Tom Spencer

Consultants can work in a wide range of industries including automotive, CPG (consumer packaged goods), chemicals, defense, electronics, financial services, healthcare, infrastructure, logistics, media, mining, oil & gas, pharmaceuticals, private equity, retail, social sector, technology, telecommunications and tourism. (Source: Flickr ). Consulting” is a pretty general term, and doesn’t really give you a clear idea of what consultants actually do.

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High Frequency Bitcoin Trading Coming Your Way; Reflections on "The Right Pedigree", Bitcoin is Here to Stay

MishTalk

The Wall Street Journal reports Perseus, Atlas Launch Global Bitcoin Trading Platform High-speed telecommunications provider Perseus Telecom and digital currency trading platform Atlas ATS formally launched Wednesday a globally integrated bitcoin exchange system in New York, Hong Kong and Singapore to facilitate trading in the digital currency by high-frequency trading firms and other large financial institutions. Wall Street has officially embraced bitcoin. And why not?

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A listening device

Seth Godin Blog

Companies with near monopolies (like telecommunications, Google, Fedex, etc.) Jacqueline Novogratz points out that the market can be an efficient listening device. If you go to a person and offer charity or even a gift, there's not a lot of choice. But if you offer to sell someone something, you'll hear very clearly what's wrong with it, whether it's worth it, and how it can be improved.

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Top 10 Consulting Firms in San Francisco

Management Consulted

The San Francisco office is focused mainly (but not exclusively) on technology & telecommunications, private equity, healthcare, retail & consumer goods, and utilities & energy. The San Francisco office services many industries, including electric power, financial institutions, natural gas & petroleum, telecommunications & media, and healthcare.

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Turkey Plans Military Intervention in Syria, Bans YouTube for Leaked Reporting

MishTalk

Turkey’s telecommunications authority said it has blocked access to YouTube, where the recording was posted. Turkey is threatening military intervention in Syria. A leaked recording proves it. In response, an angry Turkish Government Banned YouTube. The Foreign Ministry called the leak a “despicable attack” on national security, in a statement e-mailed from Ankara yesterday.

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3 Steps To Building A Stand Out Portfolio With Emma Sharley: Podcast #25

Consulting Success

Prior to beginning her successful consultancy, Emma worked in sports marketing, fashion retail marketing, and telecommunications with companies in England including Westfield, Diane Von Furstenberg, Westpac, and T-Mobile. How to build up your portfolio, keep your momentum going, and find the critical work-life balance. Description: On this episode, I’m talking with Emma Sharley, an experienced and very successful brand and marketing consultant in Australia.

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Leapfrogging: Value-Based Health Care Comes to Emerging Markets

BCG

The analogy is to what has already happened in many emerging markets in areas such as mobile telecommunications and mobile financial services. Focus Thursday, August 04, 2016. In the global debate about value-based health care, the lion’s share of attention has focused on the developed world. It makes sense. The new emphasis on value is, in large part, a response to the failure of conventional cost-control initiatives to stop or slow the rapid growth in health care costs.

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Who Are You When Things Go Awry?

Cheryl Cran

Originally we were headed to Dallas where I am working with a major telecommunications client for the week. I am writing this as I sit on the tarmac waiting for the plane to get back in the air and head to our destination. We got diverted to Oklahoma City due to weather and here we sit. I have been traveling for work for over twenty years- many people ask me how I do it, how do I manage the time zone differences and how do I handle the stress of travel?

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Mergers & Acquisitions: Strategy

Tom Spencer

MERGERS have had a ubiquitous presence in the news recently as leaders in the airline , publishing , and telecommunications industries have taken steps to consolidate. Just this week, two of the largest advertising entities, Omnicom and Publicis, announced a $35.1 billion merger. In recent months, tech giants Google and Yahoo have acquired dozens of companies, most notably Waze and Tumblr respectively.

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BTS Group Interviews and Culture

Management Consulted

Telecommunications. BTS GROUP INTERVIEWS AND CULTURE. 30 years old and long a mainstay in European consulting, BTS Group has been steadily growing since its inception in 1986. A strategy execution and implementation firm based in Sweden, today the firm counts 59 of the U.S. Fortune 500 and over 30 of the Global Fortune 100 among its clientele. BTS Group specializes in digital technology, leadership development, sales training, and assessments.

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Angela Merkel Backs EU Internet to Deter US Spying; Rand Paul's Proposal vs. Merkel's Proposal; NSA Wants Snowden Dead

MishTalk

If the NSA can pull text messages out of telecommunications networks in China, they can probably manage to get Facebook messages out of Germany.” I also side with global hero Edward Snowden who stated “ If the NSA can pull text messages out of telecommunications networks in China, they can probably manage to get Facebook messages out of Germany.

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Job Hub: Virgin Group Jobs and Culture

Management Consulted

This group has a startling 300 companies in its portfolio in sectors ranging from travel, telecommunications, health, financial services, leisure, music, space travel, and renewable energy. Today we highlight tremendous business analyst and post-consulting leadership jobs at Virgin Group. Virgin Group, a leading international group, is one of the most recognized and respected brands in the world.

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Analysis Group Interviews and Culture

Management Consulted

Telecommunications. ANALYSIS GROUP CONSULTING. Today, as we continue our firm profile series, we’ll be looking at Analysis Group. Founded in 1981, Analysis Group is one of the largest economic consulting firms in North America. Stacked full of big-brained folks, most of Analysis Group’s 600+ staff hold advanced degrees in law, economics, finance, accounting or business.

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Simon-Kucher & Partners Interviews & Culture

Management Consulted

Telecommunications, Internet & Media. SIMON-KUCHER & PARTNERS INTERVIEWS & CULTURE. Simon-Kucher & Partners is relatively small firm based in Bonn, Germany. Though the firm’s background is exclusively in pricing, in more recent years it has been breaking into other practice areas such as strategy, marketing, and sales. The firm has been growing rapidly, expanding across Europe and the U.S.,

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AlixPartners Interviews and Culture

Management Consulted

Telecommunications. ALIXPARTNERS CONSULTING. Today, we continue our Firm Profile series by looking at AlixPartners. AlixPartners is an international business advisory firm based in Southfield, MI known for its work in corporate turnarounds, bankruptcy assignments and restructuring. With over 30 years of history behind it, AlixPartners has worked with several high profile clients, including GM’s Saab division, Kodak, Barney’s New York, and JCPenney.

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Capgemini Consulting Interviews – Tech, Business or Both?

Management Consulted

Consumer Products and Retail Automotive (OEM) Energy, Utilities & Chemicals Financial Services Life Sciences Manufacturing Public Sector Telecommunication, Media and Entertainment. CAPGEMINI CONSULTING. Today we continue our firm profile series with an in-depth review of Capgemini Consulting.

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TCIP #044 – Organization Fined $1.1 Million for Emailing Canadians (CASL) with Maanit Zemel

Melissa Agnes

Canada’s Anti Spam Legislation (CASL) came into effect in July of 2014 and it seems that since it came into effect, the Canadian Radio-television and Telecommunications Commission (CRTC) has been out for blood. Welcome to episode #044 of The Crisis Intelligence Podcast, with Melissa Agnes and Maanit Zemel. Does your organization email Canadian stakeholders? If so, have you developed a CASL Compliance Policy? If you haven’t, you may be in store for some serious repercussions.