Expert insights. Personalized for you.
Telecommunications InsightsTelcos need to rewire themselves to work in agile ways and make data-driven decisions to keep up with customers’ increasing demands for simple digital experiences, among other challenges. MORE
Telecommunications companies have been leaving money on the table by underinvesting in advanced analytics in their B2B business units relative to their B2C operations. Telecommunications InsightsA new tailored approach across these segments can generate much-needed growth and margins. MORE
Telecommunications InsightsNext-generation marketing and sales techniques offer incumbents real opportunity to thrive in a challenging landscape. MORE
Telecommunications InsightsThe former GSMA chairman and Telenor CEO discusses what telecoms operators need to do to adapt in the new competitive landscape. MORE
Telecommunications InsightsDigital operating models and new data-driven tools can not only deliver value to customers but can also help keep operators’ own houses in order. MORE
The massive benefits seen in Australia from the development of digital technology include increased living standards, shrinking distances through telecommunications, improved efficiency for businesses and government, as well as a larger workforce. According to the Australian Communications Alliance , IoT in telecommunications is enabling smarter, more efficient, more sophisticated, and more innovative integrated sectors to prosper across the entire economy. MORE
Digital suppliers, including, technology and telecommunications companies, are well positioned to provide the help their corporate customers need—but only if they accurately assess customers’ requirements and ambitions and are able to tailor products and services accordingly as digital solutions. Article Thursday, March 09, 2017. There’s a big opportunity for digital suppliers out there, but unlocking the challenge is not an easy task. MORE
Customer churn is a big problem for companies, especially in industries such as telecommunications where annual churn rates average between 10 percent to as much as 67 percent, according to the Database Marketing Institute. MORE
Companies in the technology, media, and telecommunications (TMT) sectors are in the vanguard, bringing these new opportunities to market—even as their legacy businesses are threatened by them. Report Thursday, October 27, 2016. This is an era of disruption. MORE
Two paradoxes surround value creation in the telecommunications industry. The connectivity of the entire stack, in other words, depends on the health of telecommunications operators. Quite recently—in our 2008–2012 ranking—three of these companies were in the top ten in telecommunications value creation. Article Thursday, October 27, 2016. First, value is generally migrating toward the top of the stack where content and communities reside (think Netflix and Facebook). MORE
A new generation of smartphones, powered by artificial intelligence, could be in consumers' hands within the next few years and will have deep effects on every player in the technology, media, and telecommunications industry MORE
Consultants Infrastructure Home Office Office Telecommunications A question I was asked: I’m moving my office and can’t keep my phone number. Amazing, but true.) Obviously I will contact all my clients and contacts as best I can in the next 30 days and most of my clients do have my cell phone number, but there must be a “best” way to handle this. Any advice? What’s your advice for this consultant? Please post your suggestions below. MORE
Online sales and service are key measures of successful digital transformations. But most telecom operators aren’t implementing the fundamentals that drive customers online and keep them there. Our Insights MORE
Telecommunications InsightsThe transition to a 5G world is far more complex and uncertain than the shifts to previous generations of wireless technology. Five key principles will help telco CEOs better prepare for the challenges that lie ahead. MORE
Technology Research & development Healthcare Technology Telecommunications Digital ArticleAn ambitious new law is catalyzing innovation. MORE
The Lab is supported by more than 80 members—including some of the world’s leading corporations—representing such diverse fields as electronics, entertainment, fashion, health care, and telecommunications. Video Tuesday, March 22, 2016. The MIT Media Lab encourages the unconventional mixing and matching of seemingly disparate research areas. MORE
Crisis management Internet Mobile Telecommunications Digital ArticleA conversation between Hans Vestberg and HBR Editor-in-Chief Adi Ignatius. MORE
Economic downturns hold substantial opportunities for companies in the technology, media, and telecommunications (TMT) sector. By starting now to build an action plan and execute no-regret moves, companies can put themselves on a path to emerge resilient through the next slowdown. Our Insights MORE
The FCC''s decision includes reclassifying Internet service as a Title II telecommunications service or public utility, prohibiting broadband providers from charging for faster lanes on the Internet. Net neutrality advocates scored a major victory today when the Federal Communications Commission approved net neutrality regulations by a 3-2 vote. MORE
Telecommunications InsightsFor telcos to keep and grow market share, the network division needs a makeover that lets it shed its cost-center past to become a leading function that influences the digital and analytics metamorphosis of the core. MORE
Telecommunications InsightsVodafone Group CEO Vittorio Colao discusses why technology should not merely increase productivity but also benefit society at large. MORE
Telecommunications InsightsTelco operators are more vulnerable today than they were ten years ago. To thrive through the next economic downturn and beyond, they must act now—and with focus. MORE
TSIC is an international provider of telecommunication services with headquarters in Stockholm, Sweden, and offices in 14 other countries. In 2014, TeliaSonera International Carrier (TSIC) engaged Forrester Consulting to help assess its activities around customer experience, and to build a roadmap for its burgeoning CX program. MORE
In this episode of the McKinsey Podcast, Simon London speaks with McKinsey senior partners Ferry Grijpink and Philipp Nattermann—ahead of the headline telecommunications conference Mobile World Congress (MWC)—about how telcos can prepare to be winners in the fifth-generation (5G) race. Telecommunications Insights MORE
Regulation Technology Security & privacy Advertising, Marketing & Public Relations Retail & Consumer Goods Technology Telecommunications Digital Articlepm images/Getty Images. Late last month, California passed a sweeping consumer privacy law that might force significant changes on companies that deal in personal data — and especially those operating in the digital space. MORE
I had a very interesting meeting the other day with Rowley Douglas, executive vice president of North American operations for CloudSense, a cloud services company which provides platforms used to manage the customer lifecycle for companies in telecommunications, media, and other industries. MORE
Telecommunications InsightsOperators see a marginally positive business case, expect rollout at scale to take until 2022, and don’t think the increase in capital-expense-to-sales ratio will be as big as skeptics claim. MORE
Telecommunications InsightsSmart operators will consider seven no-regrets moves to position themselves for advantage amid radically changing industry dynamics. MORE
Olswang is a firm which holds itself out to the market as being an expert in technology, media and telecommunications, and so I was quite looking forward to meeting them. I recently had the dubious honour of meeting with two partners from London based law firm Olswang. Unfortunately, I was sadly disappointed. It was interesting to learn that, despite being apparent technology experts, the firm’s partners still use an old version of the Blackberry. MORE
Telecommunications is a case in point. BCG analysis shows that telecommunications is still one of the most inefficient service industries, with as much as 50% of its cost basis eaten up by waste. Focus Tuesday, September 27, 2016. Digital technology is revolutionizing the provision of services. Consider the following scenario: A Berlin resident we’ll call Paul has recently moved to a new apartment in the city. MORE
FedEx, numerous hospitals, the UK National Health Service, Chinese universities, Spanish telecommunication firms, and Nissan are among the targets. The National Security Administration (NSA ) has its hands in the biggest ransomware cyber attack in history. The NSA found holes in the Windows operating systems and instead of alerting Microsoft it chose to exploit those holes for its own benefit. The problem with such an approach is the NSA is not the only one who can exploit the holes. MORE
Technology Operations Healthcare Technology Telecommunications Digital ArticleThree lessons to guide providers. MORE
Telecommunications InsightsThree members of the telco’s top team describe the challenges and rewards of implementing agile rapidly—and the power of a “no plan B” approach to change. MORE
Telecommunications InsightsDifferent approaches illustrate the company and market conditions that guide the structure of teams around work, and the rapid benefits that follow. MORE
Telecommunications InsightsNetwork cost could double as operators strive to meet demand for increased capacity and deploy 5G. How can they maintain their profits? MORE
Telecommunications InsightsNetwork sharing will be a key lever to reduce cost and make 5G deployments feasible. MORE
She had also served as president of Women in Telecommunications for 10 years. By: Kay Paumier. Two of WIC’s finest have been named Women of Influence by the “Silicon Valley Business Journal” – Congratulations to Deb Siegle and Jenn LeBlanc ! Deb Siegle. Deb, WIC’s president, was honored partially because of her work with WIC. MORE
Telecommunications InsightsThe former CEO of Vodafone, who stepped down from the top job last September, reflects on the industry’s challenges and what he learned as a successful global dealmaker. MORE
EE, the British telecommunications company, recently began offering a new service called Priority Answer that allows customers of its pay monthly and SIM-only plans to pay 50 pence ($0.81 USD) to be moved to the top of the queue for customer service calls when call volumes are high. The new service has created a firestorm in social media and other forums among some customers who are upset about having to pay extra to receive faster support. MORE
The leader of digital IT at the Netherlands-based telecommunications company explains how KPN reintegrated previously outsourced expertise and shifted to agile ways of working. Our Insights MORE
ISA's telecommunications and electric power businesses are members of sectors that enable other sectors. CEO Bernardo Vargas Gibsone of the Colombian utility and construction company ISA sees opportunity emerging from turmoil. If the electoral support for clear, open government continues to grow, business-friendly environments will follow MORE
Telecommunications Related Topics 
McKinsey
AUGUST 14, 2020
Online sales and service are key measures of successful digital transformations. But most telecom operators aren’t implementing the fundamentals that drive customers online and keep them there. Our Insights
Harvard Business
DECEMBER 2, 2020
Technology Research & development Healthcare Technology Telecommunications Digital ArticleAn ambitious new law is catalyzing innovation.
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Harvard Business
DECEMBER 7, 2020
Technology Operations Healthcare Technology Telecommunications Digital ArticleThree lessons to guide providers.
McKinsey
MARCH 8, 2019
Telecommunications companies have been leaving money on the table by underinvesting in advanced analytics in their B2B business units relative to their B2C operations. Telecommunications InsightsA new tailored approach across these segments can generate much-needed growth and margins.
McKinsey
FEBRUARY 7, 2019
Telecommunications InsightsNext-generation marketing and sales techniques offer incumbents real opportunity to thrive in a challenging landscape.
McKinsey
FEBRUARY 2, 2019
Telecommunications InsightsDifferent approaches illustrate the company and market conditions that guide the structure of teams around work, and the rapid benefits that follow.
McKinsey
JUNE 12, 2019
Telecommunications InsightsThree members of the telco’s top team describe the challenges and rewards of implementing agile rapidly—and the power of a “no plan B” approach to change.
McKinsey
OCTOBER 18, 2018
Telecommunications InsightsDigital operating models and new data-driven tools can not only deliver value to customers but can also help keep operators’ own houses in order.
McKinsey
SEPTEMBER 6, 2019
Telecommunications InsightsTelco operators are more vulnerable today than they were ten years ago. To thrive through the next economic downturn and beyond, they must act now—and with focus.
McKinsey
FEBRUARY 14, 2019
Telecommunications InsightsOperators see a marginally positive business case, expect rollout at scale to take until 2022, and don’t think the increase in capital-expense-to-sales ratio will be as big as skeptics claim.
McKinsey
JANUARY 26, 2019
Telecommunications InsightsFor telcos to keep and grow market share, the network division needs a makeover that lets it shed its cost-center past to become a leading function that influences the digital and analytics metamorphosis of the core.
McKinsey
FEBRUARY 16, 2018
Telecommunications InsightsSmart operators will consider seven no-regrets moves to position themselves for advantage amid radically changing industry dynamics.
McKinsey
JANUARY 19, 2019
Telecommunications InsightsTelcos need to rewire themselves to work in agile ways and make data-driven decisions to keep up with customers’ increasing demands for simple digital experiences, among other challenges.
McKinsey
FEBRUARY 15, 2019
Telecommunications InsightsThe former CEO of Vodafone, who stepped down from the top job last September, reflects on the industry’s challenges and what he learned as a successful global dealmaker.
McKinsey
FEBRUARY 21, 2018
Telecommunications InsightsNetwork cost could double as operators strive to meet demand for increased capacity and deploy 5G. How can they maintain their profits?
McKinsey
APRIL 18, 2018
Telecommunications InsightsVodafone Group CEO Vittorio Colao discusses why technology should not merely increase productivity but also benefit society at large.
McKinsey
FEBRUARY 21, 2018
Telecommunications InsightsNetwork sharing will be a key lever to reduce cost and make 5G deployments feasible.
McKinsey
FEBRUARY 20, 2019
Telecommunications InsightsThe transition to a 5G world is far more complex and uncertain than the shifts to previous generations of wireless technology. Five key principles will help telco CEOs better prepare for the challenges that lie ahead.
McKinsey
FEBRUARY 22, 2018
Telecommunications InsightsThe former GSMA chairman and Telenor CEO discusses what telecoms operators need to do to adapt in the new competitive landscape.
David A Fields
DECEMBER 12, 2014
Consultants Infrastructure Home Office Office Telecommunications A question I was asked: I’m moving my office and can’t keep my phone number. Amazing, but true.) Obviously I will contact all my clients and contacts as best I can in the next 30 days and most of my clients do have my cell phone number, but there must be a “best” way to handle this. Any advice? What’s your advice for this consultant? Please post your suggestions below.
Harvard Business
APRIL 3, 2020
Crisis management Internet Mobile Telecommunications Digital ArticleA conversation between Hans Vestberg and HBR Editor-in-Chief Adi Ignatius.
McKinsey
MARCH 3, 2017
The leader of digital IT at the Netherlands-based telecommunications company explains how KPN reintegrated previously outsourced expertise and shifted to agile ways of working. Our Insights
Strategy+Business
JUNE 10, 2018
A new generation of smartphones, powered by artificial intelligence, could be in consumers' hands within the next few years and will have deep effects on every player in the technology, media, and telecommunications industry
McKinsey
OCTOBER 2, 2019
Economic downturns hold substantial opportunities for companies in the technology, media, and telecommunications (TMT) sector. By starting now to build an action plan and execute no-regret moves, companies can put themselves on a path to emerge resilient through the next slowdown. Our Insights
Strategy+Business
MARCH 5, 2018
ISA's telecommunications and electric power businesses are members of sectors that enable other sectors. CEO Bernardo Vargas Gibsone of the Colombian utility and construction company ISA sees opportunity emerging from turmoil. If the electoral support for clear, open government continues to grow, business-friendly environments will follow
Harvard Business
JULY 11, 2018
Regulation Technology Security & privacy Advertising, Marketing & Public Relations Retail & Consumer Goods Technology Telecommunications Digital Articlepm images/Getty Images. Late last month, California passed a sweeping consumer privacy law that might force significant changes on companies that deal in personal data — and especially those operating in the digital space.
Think Customers
FEBRUARY 26, 2015
The FCC''s decision includes reclassifying Internet service as a Title II telecommunications service or public utility, prohibiting broadband providers from charging for faster lanes on the Internet. Net neutrality advocates scored a major victory today when the Federal Communications Commission approved net neutrality regulations by a 3-2 vote.
BCG
OCTOBER 27, 2016
Companies in the technology, media, and telecommunications (TMT) sectors are in the vanguard, bringing these new opportunities to market—even as their legacy businesses are threatened by them. Report Thursday, October 27, 2016. This is an era of disruption.
Think Customers
SEPTEMBER 29, 2015
Customer churn is a big problem for companies, especially in industries such as telecommunications where annual churn rates average between 10 percent to as much as 67 percent, according to the Database Marketing Institute.
Think Customers
APRIL 10, 2015
TSIC is an international provider of telecommunication services with headquarters in Stockholm, Sweden, and offices in 14 other countries. In 2014, TeliaSonera International Carrier (TSIC) engaged Forrester Consulting to help assess its activities around customer experience, and to build a roadmap for its burgeoning CX program.
Tom Spencer
JULY 27, 2015
Olswang is a firm which holds itself out to the market as being an expert in technology, media and telecommunications, and so I was quite looking forward to meeting them. I recently had the dubious honour of meeting with two partners from London based law firm Olswang. Unfortunately, I was sadly disappointed. It was interesting to learn that, despite being apparent technology experts, the firm’s partners still use an old version of the Blackberry.
BCG
OCTOBER 27, 2016
Two paradoxes surround value creation in the telecommunications industry. The connectivity of the entire stack, in other words, depends on the health of telecommunications operators. Quite recently—in our 2008–2012 ranking—three of these companies were in the top ten in telecommunications value creation. Article Thursday, October 27, 2016. First, value is generally migrating toward the top of the stack where content and communities reside (think Netflix and Facebook).
BCG
SEPTEMBER 26, 2016
Telecommunications is a case in point. BCG analysis shows that telecommunications is still one of the most inefficient service industries, with as much as 50% of its cost basis eaten up by waste. Focus Tuesday, September 27, 2016. Digital technology is revolutionizing the provision of services. Consider the following scenario: A Berlin resident we’ll call Paul has recently moved to a new apartment in the city.
Tom Spencer
JUNE 2, 2018
The massive benefits seen in Australia from the development of digital technology include increased living standards, shrinking distances through telecommunications, improved efficiency for businesses and government, as well as a larger workforce. According to the Australian Communications Alliance , IoT in telecommunications is enabling smarter, more efficient, more sophisticated, and more innovative integrated sectors to prosper across the entire economy.
MishTalk
MAY 13, 2017
FedEx, numerous hospitals, the UK National Health Service, Chinese universities, Spanish telecommunication firms, and Nissan are among the targets. The National Security Administration (NSA ) has its hands in the biggest ransomware cyber attack in history. The NSA found holes in the Windows operating systems and instead of alerting Microsoft it chose to exploit those holes for its own benefit. The problem with such an approach is the NSA is not the only one who can exploit the holes.
BCG
MARCH 22, 2016
The Lab is supported by more than 80 members—including some of the world’s leading corporations—representing such diverse fields as electronics, entertainment, fashion, health care, and telecommunications. Video Tuesday, March 22, 2016. The MIT Media Lab encourages the unconventional mixing and matching of seemingly disparate research areas.
1 to 1
SEPTEMBER 16, 2014
EE, the British telecommunications company, recently began offering a new service called Priority Answer that allows customers of its pay monthly and SIM-only plans to pay 50 pence ($0.81 USD) to be moved to the top of the queue for customer service calls when call volumes are high. The new service has created a firestorm in social media and other forums among some customers who are upset about having to pay extra to receive faster support.
BCG
MARCH 9, 2017
Digital suppliers, including, technology and telecommunications companies, are well positioned to provide the help their corporate customers need—but only if they accurately assess customers’ requirements and ambitions and are able to tailor products and services accordingly as digital solutions. Article Thursday, March 09, 2017. There’s a big opportunity for digital suppliers out there, but unlocking the challenge is not an easy task.
Women in Consulting
FEBRUARY 8, 2016
She had also served as president of Women in Telecommunications for 10 years. By: Kay Paumier. Two of WIC’s finest have been named Women of Influence by the “Silicon Valley Business Journal” – Congratulations to Deb Siegle and Jenn LeBlanc ! Deb Siegle. Deb, WIC’s president, was honored partially because of her work with WIC.
1 to 1
MAY 13, 2014
I had a very interesting meeting the other day with Rowley Douglas, executive vice president of North American operations for CloudSense, a cloud services company which provides platforms used to manage the customer lifecycle for companies in telecommunications, media, and other industries.
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