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Back to the Basics in Leadership and Life with former EVP of Operations for the Walt Disney World Resort Lee Cockerell

Consulting Matters

Today I'm talking with Lee Cockerell, the former Executive Vice President of Operations for Walt Disney resort and currently a consultant, author, and speaker. In this episode, you'll hear: How Lee evolved as a leader by shedding defensiveness and operating in trust. Why you need to create a system to be a person of your word.

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Google Enters the Hotel Business, Takes on Advertisers Priceline, Expedia, and Trip Advisor

MishTalk

Thus, I welcome the Wall Street Journal report Google Checks In to the Hotel Business. Google Inc (GOOG) is moving boldly to play a larger role in booking hotel rooms—at the risk of offending some of its most important advertisers. The idea is to encourage travelers to plan more of their trips directly on Google.

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How To Create A Virtual Relationship That Will Delight Your Customer

Claris Consulting

I had never been to this part of the Inland Empire before and was delighted to book The Mission Inn Hotel and Spa for my stay. The building and the hotel grounds are an oasis in what is a nondescript and commercial part of town. The hotel has significant parking constraints. Parking was my first impression of the hotel.

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Transforming Governance Through Modern Technology

Tom Spencer

Governance is the backbone of any organization Governance shapes an organization’s strategies, policies, and decision-making processes. This can ensure that businesses operate ethically, transparently, and in the best interest of stakeholders. is a strategic consultant focusing on organisational Strategy & Transformation.

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The Importance of Hospitable Leadership in Hospitality

People Business Psychology

Having worked in the luxury-segment hotel industry, I subscribe to the idea that leaders have a strong influence of how, and how well, the workforce operates – especially in the hotel industry. Working in a 4 or 5-star hotel is hard work. And that is just about 100% of the workforce in any hotel establishment.

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Building a successful platform business

Tom Spencer

It is cliché to talk of Airbnb as the hotel company with no properties, or Uber as the taxi company with no cars. Services can help a platform operator differentiate their marketplace from competitors, and also lock in users. Two simple economic rules should guide feature addition. One step at a time?

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Salespeople Need a Strategy for Selling to CEOs

Harvard Business

A change in sales or other customer-acquisition processes, for example, will affect multiple aspects of their business models: the types of orders their firms get, capacity planning, operations, delivery, post-sales requirements, and daily interactions among these groups. The onus is on you, not the buyer, to suggest constructive next steps.