1 to 1

OCTOBER 3, 2013

Imagine you''re the president of one of the largest economy hotel chains in America. Customer Experience Customer Loyalty Customer Service Customer Strategy custoemrexperience forresterscustomerexperienceforum' Your goal: deliver a consistent, high-quality on-brand customer experience across all of your properties.

Hotels 35

Hotels Groups Strategy Strategy 35

Claris Consulting

JUNE 8, 2020

I had never been to this part of the Inland Empire before and was delighted to book The Mission Inn Hotel and Spa for my stay. The building and the hotel grounds are an oasis in what is a nondescript and commercial part of town. The hotel has significant parking constraints. Parking was my first impression of the hotel.

Hotels 52

Hotels How To Examples Management 52

Tom Spencer

JULY 14, 2023

For example, the hotel industry was disrupted by Airbnb , which achieved product-market fit soon after launch. Airbnb was simpler and more affordable than traditional hotels, and served the needs of younger populations that wanted a more authentic accommodation experience while travelling.

Productivity 78

Productivity Marketing Airlines Hotels 78

Tom Spencer

APRIL 4, 2021

Ever since I started my undergraduate degree, I was keen on securing a job in strategy consulting. Sure, you may be flying business class and staying at some of the finest hotels. But usually, what you will see of a city is the airport, your hotel, and the office you are working from. Exit Options. Image: Pexels.

Advertising 88

Advertising Consulting Hotels Travel 88

Consulting Matters

JANUARY 27, 2020

For example, when you go to a hotel, you often get a brochure (either physical or virtual) that paints a picture of that property and its amenities. The problem however, is that many times when you get to the hotel, the picture doesn’t match the brochure. as little as 90 days.

Hotels 207

Hotels Training Training Video 207

People Business Psychology

NOVEMBER 21, 2018

Having worked in the luxury-segment hotel industry, I subscribe to the idea that leaders have a strong influence of how, and how well, the workforce operates – especially in the hotel industry. Working in a 4 or 5-star hotel is hard work. And that is just about 100% of the workforce in any hotel establishment.

Leadership 52

Leadership Hotels Industry Report 52

Tom Spencer

AUGUST 4, 2023

Governance is the backbone of any organization Governance shapes an organization’s strategies, policies, and decision-making processes. is a strategic consultant focusing on organisational Strategy & Transformation. VR can allow organizations to transcend physical boundaries, and thus enhance stakeholder engagement.

Government 78

Government Efficiency Tools Meeting 78

Harvard Business

OCTOBER 13, 2016

As Tom Magnuson, a CEO of a top-10 global hotel chain, told us: “I get hit on a lot by vendors and hardly ever buy.” He pulled out an envelope and said that his team had spent nine months analyzing data on 1,000 Magnuson hotels and had ideas on how we could increase room rates and brand ratings for each hotel.

Strategy 28

Strategy Strategy Strategy& Hotels 28

Harvard Business

JULY 27, 2017

To get there, companies should take the time to level-set their efforts with three strategic exercises: Reexamine your goals and strategy. With more and more options for mobile interactions, businesses all too often get their digital strategy wrong — or don’t reassess it often enough.

Strategy 32

Strategy Strategy Strategy& Metrics 32

Harvard Business

JULY 31, 2017

As incumbents fight back with their own digital strategies, our research shows that they often trigger a second wave of competition, closer to the notion of Schumpeterian imitation where incumbents start themselves to innovate, sometimes aggressively, against the threat of entrants slashing yet more revenue and profit growth.

Strategy 28

Strategy Strategy Strategy& ROI 28

MishTalk

DECEMBER 27, 2013

Rental licenses will be only given to properties for primary uses (hotels, offices, etc.), Clearly, the proposal seeks to eliminate competition to the unfair advantage of hotels. If hotels cannot compete against homeowners, they are charging too much for what they offer. Via Mish-modified translation from El Economista.

Hotels 70

Hotels Sales Management Strategy 70

Harvard Business

FEBRUARY 14, 2018

Every now and then, firms make mistakes that leave their customers unsatisfied: a restaurant misplaces an order, a hotel’s air conditioning breaks down, or a dry cleaner damages a garment. There are standard service recovery strategies, such as offering perks and discounts to disappointed customers. while a hotel with 4.24

Study 37

Study Hotels Construction Guidelines 37

Wakeman Consulting Group: Dave's Blog

DECEMBER 16, 2022

Strategy second: The first step you take is a step back: Brand tracking, segmentation, heritage, talking to fans, and figuring out what you’ve learned that you should apply next year. Second, build a strategy by understanding what you will and won’t do. Brand Strategy is three questions: a) Who are we targeting? Not at all.

Sports 59

Sports Marketing Research Strategy 59

Wakeman Consulting Group: Dave's Blog

MARCH 1, 2023

P.S. I’d say that one program’s changes that do seem to have had an impact on purchase habits were the changes to the Marriott Hotels Bonvoy program. People noticed. And, in my not comprehensive survey of travelers, it seems that the changes have caused some change in behavior…but not for the good.

Hotels 59

Hotels Travel Data Survey 59

MishTalk

JUNE 27, 2014

China’s project to build a replica Manhattan is taking shape against a backdrop of vacant office towers and unfinished hotels, underscoring the risks to a slowing economy from the nation’s unprecedented investment boom. Visit [link] to learn more about wealth management and capital preservation strategies of Sitka Pacific.'

Hotels 78

Hotels Banking Construction Government 78

Melissa Agnes

SEPTEMBER 29, 2014

I had to dip my toes in the Persian Gulf – and take a picture with the only 7 star hotel in the world, The Burj Al Arab. I loved the title of the Hotel Al Qasr’s concierge reception. This was one of the views from my hotel room.). Marhaba means “hello” in Arabic. Talk about welcoming communication!

Media 85

Media Hotels Healthcare Government 85

Consultant Ninja

MARCH 17, 2009

Yesterday upon arrival at her hotel she received a fruit basket, a warm welcome from the staff who greeted her by first name, and the below card. One of our partners spends a fair amount of time in one city (not his home) and always stays at the sane hotel. I am a strategy consultant at. Tuesday, March 17, 2009. How depressing.

Oliver Wyman 100

Oliver Wyman Consulting Hotels Management 100

Tom Spencer

APRIL 24, 2016

This is a legitimate strategy, but it can also be a cop out with many people leaving their career direction too much to chance. Constant travel, lonely hotel rooms, and an inability to plan time with family and friends can be disruptive and exhausting. Management consulting is a nice perch, but it is not for everyone.

Consulting 60

Consulting Travel Hotels Industry 60

Rick Conlow

MARCH 22, 2023

When I got to my hotel, the clerk seemed annoyed with me. As a result, I live the best and worst customer experience’s companies have to offer. The poor examples outnumber the good. For example, recently I was going from Minneapolis to NYC. The plane was late, and the attendants crabby. He acted more tired than I was.

Survey 98

Survey Training Training Bain 98

Harvard Business

AUGUST 7, 2018

Marriott recently teamed up with Amazon to offer a hospitality version of the e-commerce giant’s Echo devices in select hotel rooms. Travelers with an Alexa device at home can book a car rental or hotel through Expedia and Kayak. Worldwide, ownership exceeds 100 million units and is projected to reach 225 million by 2020.

Travel 32

Travel Industry Hotels Airlines 32

Tom Spencer

NOVEMBER 2, 2014

Business Strategy' Appealing design is definitely part of the magic, but that’s not the whole story. Our second thought is that the thing which makes the hostel so great is that it revolves around one superior person, Mamma! Mamma will be missed.

Hotels 95

Hotels Financial Course Strategy 95

Harvard Business

MAY 31, 2018

Checking into a hotel for a conference several years ago, I asked the receptionist where I could get some dinner. There was no restaurant in the hotel, I was told; my only options were ordering delivery from a fast-casual chain or a pizza joint. Eric Raptosh Photography/Getty Images.

Travel 29

Travel Data Hotels Exercises 29

1 to 1

MARCH 28, 2014

If you think I''m kidding, just do a search on "Marina Bay Sands Hotel."). Customer Engagement Customer Experience Customer Loyalty Customer Service Customer Strategy customerexperience cximprovementefforts forrester' There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog. 1to1Media.com/weblog.

Hotels 51

Hotels Strategy Strategy Strategy& 51

Tom Spencer

JUNE 9, 2018

It is cliché to talk of Airbnb as the hotel company with no properties, or Uber as the taxi company with no cars. Therefore, marketplace operators require strategies to grow either side of the market to maintain equilibrium, whether launching or scaling. Imbalances on either side may lead to marketplace failure. One step at a time?

Advertising 74

Advertising Operations Retail Examples 74

Tom Spencer

DECEMBER 6, 2015

And the power of Virgin’s reputation has allowed the company to enter a diverse range of unrelated markets including trains, planes, space travel, and hotels. If properly understood, it has real relevance for business leaders and the strategies that they choose to employ to sustain and grow their organisations.

Intellectual Property 60

Intellectual Property Hotels Tools Travel 60

Harvard Business

DECEMBER 19, 2018

21c Museum Hotels. Some recent picks: Bloomberg article (“ Wall Street Rule for the #MeToo Era: Avoid Women At All Cost “) and Response from Jefferies CEO Richard Handler. The Truth As Told By Mason Buttle (by Leslie Connor). TikTok (phone app). Robert Stavins (follow on Twitter). FRED (Federal Reserve Economic Data).

Advertising 39

Advertising Hotels Video Data 39

Consulting Matters

FEBRUARY 26, 2020

How do you feel if your client gives you a free overnight to stay at one of their hotels to get a flavor of their customer service experience? Do you see yourself enjoying walking the floor of a manufacturing plant, chatting with the production staff and engineers? And that's just differences between industries.

Consulting 177

Consulting How To Marketing Methodologies 177

Harvard Business

AUGUST 18, 2016

On a recent business trip to London, I surprised the conference organizers by turning down the opportunity to stay at the posh hotel hosting the conference in favor of a rather modest Airbnb flat. The hotel was clearly much more luxurious. That makes Airbnb more valuable than most of the leading hotel chains in the world.

Hotels 28

Hotels Conference Transportation Productivity 28

Henman Performance Executive

APRIL 25, 2013

I’ve spent more nights in hotels since the beginning of 2013 than the average nomad has spent in a tent in her lifetime. Most of them have been high end hotels, but a few have been more moderate chains, like the Marriott. Several of the most expensive hotels charged extra for internet. Executive blog Contact Us. Communication.

Hotels 28

Hotels Talent Government Leadership 28

Martinka Consulting

NOVEMBER 15, 2017

It’s interesting, and a bit sad, to see town car drivers waiting and waiting and waiting outside of hotels as Uber and Lyft cars come and go with passengers. As much as the ride companies disrupted the taxi industry they did the same, or more, to town car industry.

Hotels 40

Hotels Industry Productivity Consulting 40

MishTalk

AUGUST 19, 2013

Liz and Mish Dining at Hotel U Zlatého Stromu. Visit [link] to learn more about wealth management and capital preservation strategies of Sitka Pacific.' Fireworks Over Charles Bridge. Stained Glass Windows in St. Vitus Cathedral. Liz in front of St. Vitus Cathedral. Nightime Scene from Charles Bridge. Celebrating Life.

Hotels 64

Hotels Travel Management Strategy 64

Tom Spencer

AUGUST 11, 2018

Fancy hotels and dinners, social contacts in the business world, and a reputation as a high achiever can tip the scale for some people. The German-born has also completed internships at two top tier strategy consultancies and is keen on sharing his experiences and knowledge about the industry. Image: Pexels.

Consulting 76

Consulting Consulting Lifestyle Hotels Enterprise 76

Martinka Consulting

OCTOBER 25, 2014

While facilitating a marketing strategy retreat for a client recently I told them, “The only thing worse than no customers is a bad customer.” ” “I’m so fast that last night I turned off the light switch in my hotel room and was in bed before the room was dark.” ” Muhammad Ali.

Hotels 40

Hotels Sports Culture Talent 40

Harvard Business

SEPTEMBER 1, 2016

2) Constantly translate your strategy decisions into front-line routines and behaviors. Now I could see the connection between our strategy, our capability-building program, and our professionalization agenda. Oberoi, founder of the Oberoi Group, a leading luxury-hotel company. The job seems obvious.

Company 37

Company Hotels Emotional Intelligence Healthcare 37

Tom Spencer

MAY 13, 2018

Based on my own experience, having completed two internships at top tier strategy consulting firms and having received job offers after both, I would argue it is the best way into consulting. Stay flexible. Image: Pexels.

Consulting 68

Consulting Case Interview Travel Recruiting 68

Martinka Consulting

AUGUST 22, 2016

We walked into a nice Sheraton Hotel with our dogs (all Starwood Hotels allow dogs) and our Lab got scared, turned around, and headed back to the entry way. As we entered it was a nice white marble floor, there then was a very shiny black marble section, followed by more light marble. The sea of dark spooked him.

Hotels 40

Hotels Sales Research Productivity 40

Harvard Business

JULY 7, 2016

Marriott, for example, uses digital technology to streamline the hotel experience for its consumers, particularly its high-value business travelers. No strategy is static. Keyless room entry through mobile devices and bill payment via Apple Pay further reduce the friction associated with a traditional hotel experience.

Trends 35

Trends Hotels How To Retail 35