Remove are-you-a-guest-or-an-expense
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Are You A Guest or an Expense?

Alan Weiss

I can tell how well a hotel is managed by the staff, and whether they greet you in the halls or avert their eyes and pretend they don’t see you. It’s pretty obvious when a hotel (or restaurant) is trying to please people and generate repeat business or just trying to reduce expenses.

Hotels 52
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De-escalation

Alan Weiss

From the consumer side, my recommendation is that you write a hard copy, personal letter to the CEO (who an easily be found on the internet). And my recommendation from the corporate side is that you simply ask the customer, “What will make you happy?” The other 10% usually involves government.)

Hotels 52
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Avoid W-2 Status and Extra Tax: Become a Licensed Business

Successful Independent Consulting

One of the benefits of being self-employed is paying less tax than you would if you were paid like an employee on a W-2 tax basis. If you’re smart, you’re getting paid on 1099 tax basis, deducting your business expenses, and contributing to your own retirement plan to lower your tax bill. Business License FAQs Q.

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33 Exceptional Customer Service Quotes that Challenge Us

Rick Conlow

70% of customer will continue to do business with you if you resolve a complaint effectively. 78% of loyal customers spend more and recommend you to others. It is 7 times more expensive to get a new customer than it is to keep a current customer. Did you catch that? What if you could cut that in half or.

eBook 107
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Critical Analysis Skills can put you a Step Ahead

Tom Spencer

How should you interpret a text that contains knowledge or methods beyond your understanding? In quantitative research papers, you may confront complex methods from fields such as statistics or calculus. If time is a constraint, you may sometimes have to simply state that you are unable to give an adequate judgement.

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How to improve your meetings

Halo Psych

This includes those coming as guests to present at a board meeting, as well as some board members, themselves. This matters in part because the CEO and the board or leadership team they head up are the most expensive people on the payroll. You also need to ensure you’ve thought carefully about the order of items.

Meeting 59
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Customer satisfaction and tipping

Seth Godin Blog

At fancy restaurants in New York, experiments with eliminating tipping have had little success, and one reason is that regular customers enjoyed the way it allowed them to subtly (not that subtly) demonstrate their status to their guests. In North America, tipping is an unfair system built into the status quo by law. The second is control.