Harvard Business

OCTOBER 25, 2018

In our recent research at the McKinsey Global Institute, we examined the superstar phenomenon across firms, as well as sectors and cities. In this article, we will focus mostly on firms, but with some brief commentary on sectors and cities at the end. Wider dynamics may be at play.

Industry 37

Industry Company Metrics Real Estate 37

Harvard Business

DECEMBER 1, 2016

While these are all sound ideas, our research shows that something more fundamental is at play. Our research, which we call the “digital DNA,” identified 23 new management practices CEOs should consider, focusing on empowerment, experimentation, collaboration, data, and speed. And their CEOs are leading the charge.

Leadership 28

Leadership Metrics Operations Culture 28

Harvard Business

JANUARY 31, 2017

While some have invested significantly in technology, operational, and cultural changes, others are lagging behind. Our research focused on 344 enterprises* listed on U.S. Other financial and operating indicators showed similar disparities. Of course, not all organizations have responded to it in the same way. for laggards.

Company 28

Company Operations Data Benchmarking 28

Harvard Business

APRIL 13, 2017

A recent New York Times article on how Uber is using various insights from behavioral economics to push, or nudge, its drivers to pick up more fares — sometimes with little benefit to them — has generated quite a bit of criticism of Uber. It’s just one of several stories of late that have cast the company in a poor light.

Efficiency 54

Efficiency Airlines Study Operations 54

Harvard Business

MARCH 2, 2018

The healthcare industry has long relied on traditional, linear models of innovation – basic and applied research followed by development and commercialization. Establishing appropriate performance metrics and assigning attribution. Be prepared to revise metrics as the center evolves and celebrate small wins. Challenges.

Healthcare 32

Healthcare Metrics Engineering Financial 32

Harvard Business

OCTOBER 10, 2017

Every step of the process was measured, and real-time metrics were easily accessible. Our research into over 20,000 workers of all skill levels across U.S. In Precision’s case, good tactical performance required developing rules, checklists, and standard operating procedures and then following them closely.

Metrics 37

Metrics Engineering Operations Sales 37

Harvard Business

FEBRUARY 22, 2017

Practitioners and pundits alike have long debated which metric is best for assessing the performance of a service organization. It’s not surprising that the metric figures prominently on a service rep’s scorecard. Why is average handle time such a bad metric for service? AHT is a culture killer.

Metrics 31

Metrics Video Fashion Report 31

Harvard Business

JUNE 8, 2018

In our recent HBR article , we argued that financial statements fail to capture the value created by modern digital companies. CFOs of these companies themselves admit that they cannot justify their market capitalizations based on traditional metrics. Analysts increasingly rely on non-GAAP metrics.

Financial 29

Financial Report Cash Flow Metrics 29

Harvard Business

SEPTEMBER 19, 2018

But such a change would probably not change how resources are allocated or businesses operate. We then scored the quality of disclosure based on whether there is no disclosure, generic disclosure, backward-looking metrics, or forward-looking metrics for a category.

Metrics 32

Metrics Financial Marketing Trends 32

Harvard Business

NOVEMBER 7, 2017

In a phenomenon dubbed “the Ikea effect,” researchers found that people preferred things they helped make to things that were preassembled, even if their creations were of lower quality. The fourth gap between strategy and execution is in measurement and metrics. Aligning the big picture with the day-to-day.

Strategy 36

Strategy Strategy Strategy& Metrics 36

Harvard Business

JUNE 14, 2016

But to me, the most fascinating thing about the whole initiative is the organizational mindset shift it’s creating: a realization about the value of getting smarter about how — and where — operations use energy. Operations in a Connected World. This black box approach can’t last. Insight Center.

Energy 28

Energy Company Operations Metrics 28

Harvard Business

SEPTEMBER 28, 2016

Losing female talent in STEM is a detriment to research and innovation, especially because the supply of STEM cannot meet demands, and can lead to female customers being neglected by technological and social innovation. Look at any research paper or discovery, and you’ll see a list of names contributing to the outcome.

Talent 28

Talent Metrics Leadership Research 28

Harvard Business

NOVEMBER 23, 2017

We built on this research by going beyond the lens of the individual leader to investigate how the most successful teams bridge the gap. That time is spent establishing financial and operational metrics, aligning goals with overarching strategy, allocating resources, and reviewing key metrics.

Strategy 42

Strategy Strategy Strategy& Enterprise 42

Organizational Talent Consulting

JULY 17, 2023

This article explains the role of culture in M&As, cross-cultural issues, and the proven practices of creating a shared culture intentionally. UNDERSTANDING THE LOCAL CULTURAL CONTEXT Today many industries and organizations operate on a global scale. HOW TO READ THIS WHITE PAPER This white paper has five sections.

Culture 52

Culture Resources Tools Leadership 52

Harvard Business

JULY 10, 2018

According to our research , over 60% of reported attacks on publicly traded U.S. Our research suggests that many procurement professionals do not consider vendors’ cybersecurity capabilities to be an important factor in selecting or developing top-tier suppliers. Tim Robberts/Getty Images. They should be.

Management 28

Management Metrics System Hotels 28

Harvard Business

JUNE 23, 2016

While technology can certainly improve operational performance, the idea that it can replace a sound strategy is a dangerous delusion. Algorithms are not agnostic, but tend to favor certain types of articles over others. Managing for Metrics Rather than Mission. The Downside of Data. Clearly, this is not a new idea.

Data 29

Data Journal Media Video 29

Organizational Talent Consulting

APRIL 18, 2022

It is when leaders use facts extracted from data and metrics to guide business decisions that support business goals rather than relying on experience, intuition, and stories alone. Using data enables organizations to optimize operations leading to reduced costs and increased revenue. 2 Steps for rethinking the future of leadership.

Leadership 52

Leadership Trends Journal McKinsey 52

Harvard Business

DECEMBER 7, 2017

All investment practices will consider environmental, social, and governance (ESG) metrics because some of those metrics are financially material, meaning decision-useful pieces of information. In both cases, social and environmental metrics matter for the business’s financial success.

Chemicals 28

Chemicals Industry Metrics Financial 28

Harvard Business

MAY 8, 2018

Our research , which focused on CEO succession in the American health care system, examined the impact of CEO succession on productivity and efficiency. The result of frontier analysis is an index for each firm describing its efficiency at transforming inputs into outputs relative to the best performers operating at comparable scale.

Study 28

Study Productivity Efficiency Analysis 28

Harvard Business

AUGUST 1, 2016

An estimated 21% of carbon emissions in the United States are attributable to companies, and yet to date there is scant research on how to make firm operations more efficient in terms of reducing pollution. Changes in their behavior led to both lower carbon dioxide emissions (by 21,500 metric tons) and an estimated $5.4

Efficiency 28

Efficiency Metrics Study Groups 28

Harvard Business

AUGUST 8, 2016

Since then, improving health care outcomes has become a central goal in everything from clinical training and research studies to government initiatives and political debate. Clinicians, hospitals, professional organizations, and researchers have made significant strides over the last decade and a half in improving patient safety.

Operations 28

Operations Research System Culture 28

Harvard Business

JUNE 7, 2017

Over the past year, my behavioral science research and design firm, ideas42, has been interviewing experts across the cybersecurity space and conducting extensive research to identify human behavioral challenges at the levels of engineers, end users, IT administrators, and executives. Survey your peers to help curb overconfidence.

ROI 28

ROI Metrics System Data 28

Harvard Business

SEPTEMBER 17, 2018

The short answer we find from our research is: No. For our research , we looked at 71 emerging economies and identified 18 that achieved rapid and consistent GDP growth over the past 50 and 20 years. While our research found that firm-level innovation is high, we also note that policy plays an important role.

Comparison 28

Comparison Research Productivity Policies 28

Harvard Business

APRIL 23, 2018

As I’ve discovered in my own research , this ramps up people’s fear — fear of not hitting targets, fear of losing bonuses, fear of failing — and as a consequence people stop feeling positive emotions and their drive to experiment and learn is stifled. Take for example a UK food delivery service that I’ve studied.

Leadership 60

Leadership PricewaterhouseCoopers Banking Training 60

Harvard Business

FEBRUARY 5, 2018

Practically every organization today has a set of core values that ideally function as the “operating instructions” of the company. According to the Booz Allen Hamilton and Aspen Institute’s Business and Society Program researchers , most corporations’ values incorporate similar words and ideas.

Ethics 46

Ethics B2C B2B Company 46

Harvard Business

MARCH 21, 2018

These kinds of statements speak to a leader’s choice of values, and a failure to understand the relationships between a safe work environment and operational performance. The reality is that virtually all workplace injuries are preventable, and safety management and operational excellence are intimately linked. At Cummins, Inc.,

Operations 55

Operations Chemicals Metrics System 55

Harvard Business

JULY 19, 2017

Many companies are attempting a radical — and often rapid — shift from hierarchical structures to more agile environments, in order to operate at the speed required by today’s competitive marketplace. Amazon makes extensive use of well-researched white papers to help focus the management team on critical decisions.

Agile 28

Agile How To Enterprise Metrics 28

Harvard Business

OCTOBER 25, 2018

Among the findings: On average, HR leaders lag far behind other professionals in their ability to operate in a highly digital environment and use data to guide business decisions. Co-produced by our three organizations, the survey gauged nearly 28,000 business leaders across industries about the state and trajectory of leadership.

Data 39

Data Talent Survey Recruiting 39

Harvard Business

OCTOBER 21, 2016

On the contrary, academic research and business experience point to quite the opposite. Drawing from our own research and our colleagues’ research in this area, we have created a sustainability business case for the 21 st century corporate executive. ” Improving risk management.

Study 28

Study Efficiency Productivity Operations 28

Harvard Business

JULY 1, 2016

Countries that operate under common law, including the United States and the United Kingdom, lean in this direction. Countries that operate under civil law, including France, Germany, and Japan, tend to be in this camp. .” This includes non-financial and financial performance metrics as well as incentive compensation plans.

Cash Flow 31

Cash Flow Government Metrics Policies 31

Harvard Business

OCTOBER 9, 2017

” In a new article we co-authored with others , we show that many patients, especially those with serious disease, behave like hostages in the presence of physicians — unwilling to challenge authority, understating their concerns, requesting less than they desire. Patients need and deserve much more. A Way Forward.

Guidelines 35

Guidelines Efficiency System Meeting 35

Harvard Business

AUGUST 9, 2016

In phase three, PE firms are not simply holding companies waiting to dispose of the property, nor are they operating companies seeking to integrate their acquisitions into an existing business. Though autonomous, they can improve their operating capabilities and speed up their time to reinvention by learning from each other.

Talent 28

Talent Real Estate Financial Operations 28

Harvard Business

OCTOBER 11, 2016

” On the other hand is research about people’s preferences, like this 2013 study in the Journal of Environmental Psychology that, according to its authors, “categorically contradict[s] the industry-accepted wisdom that open-plan layout enhances communication between colleagues and improves occupants.”

Real Estate 28

Real Estate Travel Meeting Research 28

Harvard Business

AUGUST 10, 2018

How companies are using artificial intelligence in their business operations. These planners will lead the charge in moving away from a traditional supply chain operating model, which is inflexible and slow, to a new dynamic model with true end-to-end segmentation. Insight Center. Adopting AI. Sponsored by SAS.

System 28

System Engineering Accenture Efficiency 28

Harvard Business

FEBRUARY 8, 2017

Research I conducted with Dawn R. Previous research assumed that exit was involuntary, the result of poor performance. We need to do more research to continue to push the bounds of what we know (or think we know) about female entrepreneurs. Our aim here was to draw attention to the comparison metrics.

Study 28

Study Financial Comparison Research 28

Harvard Business

OCTOBER 30, 2018

Arthur Nielsen, market research pioneer and founder of the Nielsen Corporation, once said , “The price of light is less than the cost of darkness.” Simpler product environments will require experts in operations, logistics, and supply chain. Westend61/Getty Images.

Data 28

Data Methodologies Enterprise Guidelines 28

Harvard Business

AUGUST 7, 2018

” Metrics were developed to monitor these, and targets were set before moving on. ” But research showed that “customer service” had additional dimensions in the minds of their customers, namely “technical support pre- and post-sale.” The reason? That is, what the organization wanted from employees.

Case Interview 52

Case Interview Groups Small Business Examples 52