Driving the automotive customer experience toward the age of mobility

McKinsey

Automotive brands need to refine and digitize the customer experience they provide—otherwise they will not be ready to develop into the mobility providers of tomorrow. Automotive & Assembly Insights

A long-term vision for the European automotive industry

McKinsey

Automotive & Assembly InsightsTechnological disruption is redefining mobility globally. How can Europe capitalize on its past successes to shape the emerging mobility ecosystem and craft an even more successful future?

Return to sender: Resolving the automotive-recall resurgence

McKinsey

Automotive & Assembly InsightsRecalls have become big news again, and the industry requires better ways to anticipate and mitigate them rapidly and surely.

Ready for inspection: The automotive aftermarket in 2030

McKinsey

Automotive & Assembly InsightsElectric vehicles, connected cars, and e-commerce, among other trends, may lead to redistribution of 30 to 40 percent of aftermarket profits along the value chain and change the industry landscape in the next 10 to 20 years. What are you doing to prepare?

A long-term vision for the European automotive industry

McKinsey

Automotive & Assembly InsightsTechnological disruption is redefining mobility globally. How can Europe capitalize on its past successes to shape the emerging mobility ecosystem and craft an even more successful future?

As dramatic disruption comes to automotive showrooms, proactive dealers can benefit greatly

McKinsey

Automotive & Assembly InsightsDealers can survive—and thrive—by putting the customer at the center and pursuing dynamic, new ways of working.

The automotive revolution is speeding up

McKinsey

How fast is disruption reshaping the personal-mobility landscape, and what will new value pools look like as the ecosystem evolves? Our Insights

Mobility trends: What’s ahead for automotive semiconductors

McKinsey

New mobility trends are diversifying demand for automotive semiconductors. Here’s what companies. need to know about new opportunities. Our Insights

Snapshots of the global mobility revolution

McKinsey

How will regional variations in China, Europe, Brazil, India, and the United States reshape cars, carmakers, and the automotive “user experience”? Automotive & Assembly Insights

How the convergence of automotive and tech will create a new ecosystem

McKinsey

As the high-tech and automotive worlds merge—with four disruptive technology trends driving change—a complex ecosystem is creating new rules for success. Our Insights

Fast transit: Why urban e-buses lead electric-vehicle growth

McKinsey

Automotive & Assembly InsightsLooking for the most successful electric-vehicle segment? Take the e-bus.

How mobility players can compete as the automotive revolution accelerates

McKinsey

What is required to navigate the emerging personal-mobility landscape in an uncertain future? Our Insights

New carmaker on the block: Byton’s CEO on China’s car of the future

McKinsey

Automotive & Assembly InsightsCarsten Breitfeld, an industry veteran turned disruptor, explains how his Chinese-conceived, globally oriented start-up is tuned for the emerging mobility transformation. .

How shared mobility will change the automotive industry

McKinsey

While sharing cars likely means slower growth of vehicle sales, it also suggests strong new opportunities for automakers, suppliers, and many more mobility players. Our Insights

The trends transforming mobility’s future

McKinsey

Automotive & Assembly InsightsMobility as we know it is about to change. A handful of trends will largely determine the benefits—and costs—for business and society.

Reserve a seat—the future of mobility is arriving early

McKinsey

Automotive & Assembly InsightsWhat happened in 2018, and what can we expect in 2019?

Making electric vehicles profitable

McKinsey

Automotive & Assembly InsightsMost OEMs don’t profit on selling electric vehicles. But addressing elements of the product and business model can put them on a better path. We have a clear roadmap for EV profitability.

Reimagining mobility: A CEO’s guide

McKinsey

Automotive & Assembly InsightsNo industry or executive is immune to the profound implications of mobility’s second great inflection point. Here’s what you need to know now.

Powering mobility’s future: An interview with WiTricity’s Alex Gruzen

McKinsey

Automotive & Assembly InsightsA leader at the forefront of wireless electricity explains why cars are going electric, electric is going wireless, and the mobility ecosystem is headed for major change.

The changing aftermarket game—and how automotive suppliers can benefit from arising opportunities

McKinsey

A host of geographical and technological developments will disrupt the automotive aftermarket over the next 5 to 10 years—automotive suppliers need a clear strategic focus to win this game. Our Insights

Winning tomorrow’s car buyers using artificial intelligence in marketing and sales

McKinsey

AI holds great potential for the automotive industry. Automotive & Assembly InsightsHere’s what you need to know about its applications in marketing and sales.

How China will help fuel the revolution in autonomous vehicles

McKinsey

Automotive & Assembly InsightsIf the driverless-car phenomenon takes off in China, the payoff could be in the trillions of dollars.

Technology Is Changing What a Premium Automotive Brand Looks Like

Harvard Business

The automotive industry is being disrupted by electric vehicles and self-driving cars, just as home appliances is being disrupted by the Internet of Things and smart appliances, home entertainment by on-demand content providers, and apparel by online personal stylists such as Stitch Fix and Trunk Club. Here’s how technology is changing the game in the automotive industry: Product: hardware vs. software. JEWEL SAMAD/Staff/Getty Images.

Micromobility’s 15,000-mile checkup

McKinsey

Automotive & Assembly InsightsWill the micromobility market boom or bust? With billions already invested, here’s an assessment of its potential.

Mobility’s second great inflection point

McKinsey

Automotive & Assembly InsightsRadically new dynamics in the early 20th century transformed cars and, in turn, the world. Here’s why the next great inflection point is upon us, auguring changes no less profound.

Sharing in mobility: An interview with Lyft’s Raj Kapoor

McKinsey

Automotive & Assembly InsightsThe company’s chief strategy officer describes Lyft’s aspirations to contribute to a broader mobility ecosystem.

How industrial companies can respond to disruptive forces

McKinsey

A survey of 300-plus executives from the automotive, aerospace, and diversified-industrial sectors generated insights that can help traditional players reckon with change. Automotive & Assembly Insights

Five Fifty: Discharged

McKinsey

Automotive & Assembly InsightsRethinking how we travel through our cities and towns means tracking the emissions we create as we do. The good news is that traveling may soon get cleaner.

Sonic Automotive Sets Its Sales Strategy on 'FIRE'

1 to 1

While sales teams are an important driving force for profit in organizations across all industries, Sonic Automotive recognized that most are rarely given the tools necessary to achieve success.

Ford’s evolving sense of self: An interview with Hau Thai-Tang

McKinsey

Automotive & Assembly InsightsThe company’s global head of product development and purchasing explains today’s radical changes and how Ford can tap into its 115-year legacy to win in the century ahead.

Setting the framework for car connectivity and user experience

McKinsey

Automotive & Assembly InsightsThe connectivity experience of drivers and passengers will soon be transformed, with the potential for significant value creation. Here is a framework to measure progress.

The Connected Car: Transforming the Automotive Customer Experience

1 to 1

The automotive customer experience is becoming increasingly digitized. Automotive electronics are now embedded in drive trains, controls, and in dashboard systems. And while companies such as NVIDIA are making headlines with advances in autonomous driving capabilities at this week''s 2015 Consumer Electronics Show in Las Vegas, the connected car is also creating a host of customer experience opportunities for marketers and automotive customer care leaders to act on.

Rebooting Japan’s mobility market

McKinsey

Automotive & Assembly InsightsDigital players are revamping the country’s taxi industry. These developments could have implications for other places facing similar economic, demographic, and regulatory trends.

A regional view of truck-industry profit pools

McKinsey

Automotive & Assembly InsightsHow will profits for the truck industry develop in China, Europe, North America, and beyond—and what does that mean for the competitive landscape?

What a teardown of the latest electric vehicles reveals about the future of mass-market EVs

McKinsey

Automotive & Assembly InsightsMcKinsey and A2Mac1 analyzed design choices that can help pave the way to profitable mass-market EVs.

Profiling tomorrow’s trendsetting car buyers

McKinsey

Automotive & Assembly InsightsOur latest survey offers a glimpse of the customers who will set the pace in the future auto market: young, urban, tech smart, and adept at mobility.

Three surprising resource implications from the rise of electric vehicles

McKinsey

Automotive & Assembly InsightsThe economic consequences for energy, raw materials, and land may not be what you’d expect.

The future of mobility in India’s passenger-vehicle market

McKinsey

Incumbents in the automotive industry should prepare for a changing landscape as India grows into the world’s third-largest passenger-vehicle market and global trends disrupt the sector. Automotive & Assembly Insights

The Automotive Industry Then and Now: A Case for Aligned Incentives

Kates Kesler

presidential election is over, historians will be evaluating the role that the automotive industry played in its outcome for years. No doubt he would have had some provocative thoughts on these latest developments, as much of his work focused on the automotive industry. One example cited takes us back to automotive industry history. Even though the U.S.

Charging ahead: Understanding the electric-vehicle infrastructure challenge

McKinsey

Automotive & Assembly InsightsAccess to efficient charging could become a roadblock to electric-vehicle uptake. Let’s look at the numbers and costs behind the problem.