Harvard Business

OCTOBER 25, 2016

In 2011 Avaya had a major likability problem, and the according market performance you would expect. Avaya’s 2011 Net Promoter Score (NPS) was in the 20s (on a scale of -100 to +100), suggesting that it would have a hard time keeping the customers it had, let alone grow on word of mouth.

Methodologies 28

Methodologies Agile Metrics Exercises 28

Harvard Business

SEPTEMBER 21, 2018

When the graduating classes of 2009, 2010, and 2011 hit the job market, their employment prospects were depressingly bleak. One metric of self-focus is narcissism: the belief that one is special, unique, and entitled to good outcomes. adamkaz/Getty Images. Unemployment rates were at historic highs and job openings were scarce.

Ethics 37

Ethics Metrics Development Data 37

Buzzsprout

MARCH 6, 2023

In 2011, 68% of podcast listeners were white, but this is beginning to change. Spoken word audio listeners spend 47% of their time with AM/FM radio, 21% with podcasts, 11% with audiobooks, and 21% with other. Who listens to podcasts? Historically, podcast demographics have not mirrored the US population.

Data 52

Data Advertising Trends Media 52

MishTalk

SEPTEMBER 5, 2013

Gallup''s P2P metric estimates the percentage of the U.S. The uptick in unemployment this August compared with August of last year is the first year-over-year increase since Gallup was able to begin tracking yearly changes in 2011. Payroll to Population employment rate (P2P), as measured by Gallup, dropped to 43.7% in August 2012.

Comparison 74

Comparison Report Government Methodologies 74

Harvard Business

MAY 23, 2018

However, Nokia held on to Symbian until 2011, when it eventually switched to Windows operating system, which also underperformed. As one of the top managers reflected on the period from 2007 to 2011: “A lot of the board members felt that they weren’t always encouraged to speak freely [at that time].”

Strategy 28

Strategy Strategy Strategy& Analysis 28

Harvard Business

MAY 8, 2017

Whereas most business lists analyze companies by traditional metrics such as revenue or by subjective assessments such as “innovativeness,” our ranking evaluates the ability of leaders to strategically reposition the firm. We then narrowed the list to 18 finalists using three sets of metrics: New growth.

Methodologies 53

Methodologies Culture Metrics Company 53

Harvard Business

MAY 19, 2016

One of us (Chia-Jung) conducted a study in 2011 with Harvard social psychologist Mahzarin Banaji, presenting 103 participants with written descriptions of two classical musicians. The profiles were randomly generated, so any potential alignment between objective metrics (e.g., But why is this so?

Talent 34

Talent Study Metrics Guidelines 34

Harvard Business

OCTOBER 2, 2014

This work is still ongoing, but in 2011 Gigerenzer and his colleague Wolfgang Gassmaier wrote that heuristics are likely to do well in an environment with moderate to high uncertainty and moderate to high redundancy (that is, the different data series available are correlated with each another). Ergo: heuristics win.

Retail 28

Retail Apparel Financial Case Interview 28

Harvard Business

JANUARY 2, 2018

In 2011 half said they were treated badly at least once a week — up from a quarter in 1998. One of the metrics they follow is how long it takes to properly greet customers. Unfortunately, my research shows that there is rampant incivility in most organizations. And the situation seems to be worsening. You set the tone.

Training 28

Training Training Survey Report 28

Harvard Business

APRIL 9, 2018

Since the mandate of the board is to represent shareholders’ interests, shareholder votes stand out as a natural performance metric. corporations between 2000 and 2011. The second challenge we face is that we only have that measure of director performance for directors who are actually selected to join the board.

Research 32

Research Company Data Study 32

Harvard Business

FEBRUARY 16, 2018

With Jeff Wald, the president and COO, an analytic thinker, she started with the metrics. ” In 2011, when Gallegos first started at Jitterbit, the company had about 50 customers. Thanks to those early one-on-one conversations, she could customize her pitch to each individual. Her efforts paid off.

How To 70

How To Case Study Case Studies Conference 70

Harvard Business

OCTOBER 24, 2017

By any metric, opioid-related overdoses in the United States have reached epidemic proportions. million Medicare beneficiaries who filled at least two opioid prescriptions in 2011, 34% received prescriptions from two providers, 14% from three providers, and 12% from four or more providers. Bjarte Rettedal/Getty Images.

Comparison 28

Comparison Policies Examples Information Technology 28

MishTalk

FEBRUARY 26, 2015

I called for another one in 2011, as did the ECRI. Four Evaluation Metrics Doug Short at Advisors perspectives has an even more interesting chart of valuations in his post Equity Valuations, Recessions and Stock Market Declines. In 2006-2007 I called for a recession. We got a big one. That recession never happened.

Energy 28

Energy Data Metrics Marketing 28

Harvard Business

NOVEMBER 23, 2016

In 2011, when I came to Centura Health in Colorado as President of its largest operating group (Mountains and North Denver Operating Group or MNDOG) and CEO of its flagship health organization, Saint Anthony Hospital, I saw a clear mandate for change. They’ve lived through tumultuous times before and the status quo has always returned.

How To 28

How To Healthcare Operations Leadership 28

Harvard Business

OCTOBER 21, 2016

Flooding in 2011 in Thailand, harmed 160 companies in the textile industry and halted nearly a quarter of the country’s garment production, increasing global prices by 28%. In that year, these improvements resulted in 15,000 metric tons of CO2 emissions avoided and savings of nearly $11 million.

Study 28

Study Efficiency Productivity Operations 28

Harvard Business

MAY 24, 2017

To measure human capital, you can deploy metrics such as our productive power index , which looks at the cost of organizational drag and the benefits of effective talent and energy management on your overall productive power. As the adage goes, you can’t manage what you can’t measure.

Management 53

Management Company Balance Sheet Talent 53

Organizational Talent Consulting

AUGUST 7, 2023

For example, a hierarchical corporate culture type is proven to decrease an organization's ability to innovate (Cameron & Quinn, 2011). Just as some organizational culture characteristics can support these qualities, others can also inhibit these qualities. The idea of organizational culture is abstract and often not well understood.

Culture 52

Culture Financial Leadership Deloitte 52

Harvard Business

JUNE 21, 2017

We decided to create a direct-to-patient initiative using Collective Impact, a framework for tackling social issues first articulated , in 2011, by John Kania and Mark Kramer. As the initiative got under way, everyone quickly realized the value of a patient engagement scorecard and agreed to track 13 metrics across the five organizations.

Data 28

Data Research Metrics Education 28

Harvard Business

JULY 14, 2016

More than 40% of the unicorns that went public since 2011 saw their valuation stay flat or dropped. At companies like Tencent and Recruit, similar metrics are tracked rigorously and employee bonuses are based on the successful achievement of this goal. Back in 2009, there were just four companies that fit the bill.

Productivity 28

Productivity Company Recruiting Recruitment 28

Harvard Business

JUNE 18, 2018

And in 2011, Nathaniel Foote and Russ Eisenstat proposed a “better way to manage in the 21st century.” “We start with purpose, to transform healthcare, then we map that purpose to goals and metrics. ” Metrics can help ensure you maintain transparency, accountability and focus.

Marketing 42

Marketing Metrics Healthcare Company 42

Harvard Business

SEPTEMBER 20, 2017

As Darrell Rigby argued in a 2011 HBR article , every 50 years the retail industry goes through a major disruption. Cash registers were plentiful and easy to find, and success was measured with metrics like sales per square foot and average size of transaction. The rise of urban centers led to department stores.

Retail 33

Retail Comparison Industry Training 33

Harvard Business

DECEMBER 19, 2017

subscribers in 2017, and the industry as a whole has been growing at 200% annually since 2011. Likewise, what is the right set of metrics that company executives should use to manage their subscription businesses in order to hold themselves fully accountable to their stakeholders? that aggregate sales in the U.S.

Methodologies 28

Methodologies How To Metrics Sales 28

1 to 1

MAY 3, 2013

Though many companies approach service and support as just another metric to be maximized, those that emphasize quality over call times differentiate themselves from the competition and excel in customer satisfaction. Extreme Trust. Gartner & 1to1 Media CRM Excellence Awards. Mobile Marketing. Sales Effectiveness. Social Media.

Media 37

Media Metrics Advertising Trends 37

Kates Kesler

JUNE 11, 2014

CEO Frans van Houten began an aggressive change process in 2011 to move power back to the regional business units. He installed heavy-weight market leaders in key growth markets (much as GE has done) to bring management attention to market development, commercial capability, and relationships with government entities.

Apparel 82

Apparel Healthcare Enterprise Chemicals 82

MishTalk

MARCH 27, 2015

Key Metrics Earnings Growth: For Q115, year-over-year earnings for the S&P 500 are projected to decline by 4.6%. in February of 2011 and then hovered in the 20-to-21 range. More importantly, it would have been nice for MarketWatch to actually link to FactSet because it contains some interesting charts and analysis.

Report 28

Report Company Metrics Energy 28

Harvard Business

JUNE 26, 2017

“I think we have a shot at building the best office building in the world” were the words Steve Jobs used to describe Apple’s new headquarters in 2011. When it comes to Apple Park, however, the metrics used to measure the reported $5 billion investment appear more complex and nuanced.

Real Estate 28

Real Estate System Software Efficiency 28

1 to 1

JUNE 11, 2013

Extreme Trust. Gartner & 1to1 Media CRM Excellence Awards. Mobile Marketing. Sales Effectiveness. Social Media. Voice of the Customer. Church of the Customer. Customer Experience Matters. Customers Rock! Hard Knox Life: A Brand Manager Blog. Marketing by Permission! Marketing Blog.

Media 37

Media Advertising Trends Video 37

MishTalk

JANUARY 8, 2015

December 12, 2010 : Williams Calls for "Great Hyperinflationary Great Depression"; A Very Easy Rebuttal May 25, 2011 : Hyperinflation Nonsense in Multiple Places All of the hyperinflation calls have been missed by a mile. I''ll close with one more example of why I completely reject the Alternate CPI as a valid metric.

Government 28

Government Policies Banking Data 28

Harvard Business

NOVEMBER 6, 2018

Currently, China is ahead on the major economic metrics: to add as much to its GDP as China will in 2018, India would need to grow by 40%. India’s middle class (defined as $11 – $110 a day in 2011 purchasing power parity terms) is expected to exceed that of China’s by 2030, according to the OECD and Brookings.

Government 36

Government Data System Airlines 36

MishTalk

JUNE 15, 2014

Polarization Among Elected Officials As many congressional scholars have documented, Republicans and Democrats on Capitol Hill are now further apart from one another than at any point in modern history, and that rising polarization among elected officials is asymmetrical, with much of the widening gap between the two parties attributable to a rightward (..)

Policies 78

Policies Banking Study Government 78