Matrix Structures and Virtual Collaboration (Kates and Erickson, Handbook of High Performance Virtual Teams, 2008)

Kates Kesler

Chapter in The Handbook of High Performance Virtual Teams, 2008. Virtual Collaboration in a Matrix Organization. Amy Kates and Paul J. Erickson. The matrix structure is an increasingly common feature on the business landscape.

A Sucker's Bet in Sochi


After reading the International Handbook on the Economics of Mega Sporting Events, it''s hard to see how Russia will benefit from hosting the Winter Olympics

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The So What Strategy – A Highly Recommended Book for Business Communications

Steve Shu Consulting

Third, the book provides concrete tools (such as checklists) and is well-structured for being a quick handbook. By way of background, I have long history in the consulting space and believe that effective communications separates leaders from the pack.

Books for spring

Seth Godin Blog

Fanocracy is a handbook and guide for anyone seeking to build a tribal brand in our modern media culture. Today, the new book from Jacqueline Novogratz arrives. Manifesto for a Moral Revolution is brave, personal and audacious. This is an important book, now more than ever.

Bridging Organization Design and Performance: Five Ways to Activate a Global Operating Model

Kates Kesler

Bridging Organization Design and Performance is a handbook for leaders looking to enhance the success of their organizations and themselves. Companies that compete globally require organizational operating models as robust as their strategies. Many companies have created elegant designs and consider their worldwide, matrix organizations sources of competitive advantage.

Scientist, Engineer and Operations Manager

Seth Godin Blog

The Operations Manager takes the handbook and executes on it. A career is often based on one of these three stances: The Scientist does experiments. Sometimes they work, sometimes they fail. She takes good notes. Comes up with a theory. Works to disprove it. Publishes the work.

5 Ways to Facilitate Better Conversations

Billable Percentage

Not with my blog-post on how to hold more effective meetings , and my handy-dandy Facilitator’s handbook below. Are you a newly hired manager? How about an up-and-coming high-potential employee? Maybe you are a client-facing management consultant?

Consulting Survival Guide

Tom Spencer

See this as your consulting handbook – your consulting survival guide. Congratulations! You’ve passed your interviews and you’re now a consultant. However, while you may have momentarily rejoiced and thought “I’ve made it!”, you probably quickly came to the realization that this is just the beginning. Being a consultant is a constant challenge and struggle. It will never be “easy,” but if it were, you would not grow and develop.

Hay Group Interviews and Culture

Management Consulted

Robert Rock – Milton Rock’s son and co-author of the Compensation Handbook and Mergers & Acquisitions Handbook. HAY GROUP CONSULTING. In this firm profile, we do a deep dive into Philadelphia-based Hay Group, a darling in the boutique organizational consulting realm. A global firm with a very interesting history, they’re known for motivating, developing and training their clients’ staff as well as the for research they carry out on the companies they work with.

Groups 130

Having Flexibility in Case Interviews

There is no handbook that tells you exactly how to solve every possible problem a client faces -- after all, that's the whole point of hiring a consultant to figure out what to do. Note: My current comments are included below in [ Brackets ] so you can see my latest thoughts, given how this entire conversation evolved.

Nonprofit Rescue: The Pitch

The Nonprofit Consultant

Once in the conference room, we give binders to all board and staff with the new Strategic Plan (including a strong, realistic Fund Development Plan), graphics guidelines, privacy policies, Board handbook with member agreements and expectations, and an updated Employee Handbook with clear personnel policies. We all have dreams for the nonprofit sector: increased individual giving, more effective boards, simplified government grant applications, better trained staff.

The 6 Fundamental Skills Every Leader Should Practice

Harvard Business

Over the past year we have been writing the HBR Leader’s Handbook — a primer for aspiring leaders who want to take their careers to the next level. Thomas J Peterson/Getty Images.

5 Steps to Developping a Cyber Security Crisis Management Plan

Melissa Agnes

Step 4: Draft your playbook and crisis communications handbook. I recently came across the below cyber security awareness video by Deloitte. This video is exceptionally well done.

The Fundamentals of Leadership Still Haven’t Changed

Harvard Business

This tried and true perspective on leadership was reinforced for us during the past year as we researched and wrote the HBR Leader’s Handbook. Gary S Chapman/Getty Images.

The 5 Phases of Becoming Crisis Ready

Melissa Agnes

Your crisis communication handbooks, which hold your scenario-specific crisis communication strategies and pre-drafted messaging. Becoming crisis ready is a process. It’s not something that just happens overnight.

5 key areas to Improve SAP knowledge


A list of 6 great SAP FI handbooks are available here with amazon links. SAP is known as one of the best Enterprise Resource Management (ERM) systems in the business. It handles all the information from any department in an entire business from office supplies to client info and gives you the data you want quickly and simply. Along with Oracle, it is an essential piece of software that you will be using within a big consulting firm.

5 Mistakes Employees Make When Challenging the Status Quo

Harvard Business

In our book, Rebels at Work: A Handbook for Leading Change from Within , we offer suggestions for how employees can more effectively advance their good ideas, even in organizations resistant to constructive nonconformists. It’s time for companies to embrace their rebel talent as a way to foster innovation, employee engagement, and change from within.

Surveying the Business Landscape

Tom Spencer

For more information on consulting concepts and frameworks, please download “ The Little Blue Consulting Handbook “.]. Before taking decisive action, it may be a good idea to assess the lay of the land. Source: Flickr ).

Survey 102

7 Ways People Quit Their Jobs

Harvard Business

Those currently entering the workforce are expected to engage in even more job hopping than prior generations, suggesting that employers may want to move beyond the simple notice policy in the company handbook and learn to encourage employees to resign in constructive ways. Every day, employees resign from jobs. In the United States and Western Europe, annual resignation rates hover at just below ten percent, with much higher rates found in parts of Asia.

Happy Workplaces Can Also Be Candid Workplaces

Harvard Business

Recently the Communications Workers of America – the union that represents T-Mobile employees — contested a T-Mobile Employee Handbook clause on maintaining a positive work environment.

A Winning Parental Leave Policy Can Be Surprisingly Simple

Harvard Business

An employee handbook update doesn’t usually merit a press release and glossy promotional video — except when there’s a benefits arms race on. The paid-parental-leave arms race is red-hot because employers see a unique opportunity to nab talent and headlines by one-upping their competitors. Although 86% of American employees have no access to paid parental leave, at elite firms access is growing. Six weeks ! 20 weeks ! A full year !

What to Do When Your Boss Says No

Harvard Business

Ethan talked about all the times he’d been told no in his career: on plans to merchandise products, sophisticated inventory control systems, and basic training handbooks. Several years ago I sat down with the CEO of a fast-growing retail business. The company started as a single store, but about a decade later it was a national chain on the heels of filing an IPO. I asked the CEO, whom I’ll call Mike, about the secret of his company’s rapid growth.

How to Write Email with Military Precision

Harvard Business

Here’s an example BLUF from the Air Force Handbook : BLUF: Effective 29 Oct 13, all Air Force Doctrine Documents (AFDDs) have been rescinded and replaced by core doctrine volumes and doctrine annexes. In the military, a poorly formatted email may be the difference between mission accomplished and mission failure. During my active duty service, I learned how to structure emails to maximize a mission’s chances for success.

Business Spotlight: Stanford GBS grad launches Returnships

Management Consulted

Rebecca has this fantastic book, Career Handbook for Working Professionals. [At MC, we also offer business and career coaching – just contact us for more information!]. Jenny Rae jumped on a call with Linda – a tremendous woman with a big vision to help those who have great pedigree and experience but have taken a break in their careers (whether it be to have children and care for them or to look after elderly parents, or a myriad of other reasons).

History of Organization Development (Part 1 of 6) ? ?Prehistoric OD.

Consulting and Organizational Management

All the imaginary stuff about Karg and the Court Jesters wasn’t what we (and the editors) needed for a more serious handbook for OD Practitioners. Library. Translate This. Home. Share » Connect » Blog: Consulting and Organizational Development. Library Blogs Home. This Blogs Home. Guest Writer Submissions. Policies. To Subscribe to a Blog. About. Feedback.

How We Closed the Gap Between Men’s and Women’s Retention Rates

Harvard Business

As in many fast-paced companies today, consulting staff operate without formal job descriptions or handbooks. Many companies continue to struggle with advancing and retaining women. As we’ve studied our own progress at BCG, we have found that gender disparities in our senior cohorts are not completely explained by traditional workplace concerns, such as work-life balance, maternity leave , unequal pay , and differential ambitions.

How to Ask for a Promotion

Harvard Business

For example, she described how she revised the company’s internal handbook by using skills she honed as a consultant and crowd-sourcing HR ideas from the team she already managed. The handbook was rolled out company-wide.). Maguma/Getty Images. Asking for a promotion can be nerve-wracking. But when you think you’re ready for the next step, it’s important to say so. How do you prepare for that conversation with your boss?

Thirty years of projects

Seth Godin Blog

We did this at the same time we built The Guerrilla Marketing Handbook. I realized the other day that most people grow up thinking in terms of professional affiliations. "I''m I''m going to be an accountant." "I''m I''m going to work for General Dynamics.".

How to Convince Your Boss to Let You Work from Home

Harvard Business

For instance, he pointed to his own direct reports, who often spent days at home when they need “heads down” time to write surveys or handbooks, and were getting high marks from clients as a result. Stephen Smith for HBR. More and more people are working remotely, and many say it improves their productivity and satisfaction — while also saving them time and money.

How to Give an Employee Feedback About Their Appearance

Harvard Business

He recognized that they didn’t have rules about dress “clearly posted on a wall or in a handbook,” so it was his responsibility to explain them to Ross. Whether we like it or not, a person’s appearance affects their success at work. When an employee looks unkempt or wears revealing clothing, they may have a harder time gaining their colleagues’ or customers’ respect. But how do you broach what feels like a sensitive topic?

Trust Your Employees, Not Your Rule Book

Harvard Business

When I read the Journal analysis, I couldn’t help but think about another famous service organization, the retail giant Nordstrom, and the long-standing handbook that defines life at this 72,500-person company. The entirety of the Nordstrom Employee Handbook fits on a single 5×8 card and involves exactly one rule.

The High Price of Overly Prescriptive HR Policies

Harvard Business

If your employee handbook or HR policy manual is large and prescriptive, consider the following: Don’t play “gotcha” — make positive assumptions about employees. Attorneys may recommend codifying company rules in a series of “thou shalt nots” and then making employees sign a statement confirming that they’ve read the handbook. Recently, one of my colleagues left our firm to make significantly more money at another company.

How Managers Can Be Fair About Flexibility for Parents and Non-Parents Alike

Harvard Business

But don’t let your supportive policies die in the employee handbook. Jorg Greuel/Getty Images. Bias against parents — and especially mothers — has been well documented. We call it the “ Maternal Wall ,” and we’ve been studying it for years, researching how women who have always been successful at work sometimes find their competence questioned when they take maternity leave or ask for a flexible work schedule.