What are good ideas for a Lean roll-out Handbook?


Does anyone have experience in writing an implementation Lean roll-out handbook in a multi-cultural environement? Hi everybody! The aim of the initiative is to have a central documentation of our b

Matrix Structures and Virtual Collaboration (Kates and Erickson, Handbook of High Performance Virtual Teams, 2008)

Kates Kesler

Chapter in The Handbook of High Performance Virtual Teams, 2008. Virtual Collaboration in a Matrix Organization. Amy Kates and Paul J. Erickson. The matrix structure is an increasingly common feature on the business landscape. As firms grow more complex and more geographically dispersed, leaders are confronted with the question of how to effectively integrate and align staff that work in remote locations and need to be deployed on several projects simultaneously.


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A Sucker's Bet in Sochi


After reading the International Handbook on the Economics of Mega Sporting Events, it''s hard to see how Russia will benefit from hosting the Winter Olympics

229: Rita Denny—Maybe You Need Anthropology To See Yourself In New Ways

On the Brink Podcast

In my work with clients, I often refer to her book, “ Handbook of Anthropology in Business , ” co-edited with Patricia Sunderland, in which they discuss dozens of ways that the theory, method and tools of anthropology can be innovatively applied in business settings across the globe.

The Law Firm Billing Handbook: A Comprehensive Guide to Automated Billing

This guide uncovers how automated billing creates efficient processes that optimize time, improve billing accuracy, and meet current client demands in the legal marketplace.

Bridging Organization Design and Performance: Five Ways to Activate a Global Operating Model

Kates Kesler

Bridging Organization Design and Performance is a handbook for leaders looking to enhance the success of their organizations and themselves. Companies that compete globally require organizational operating models as robust as their strategies. Many companies have created elegant designs and consider their worldwide, matrix organizations sources of competitive advantage.

The So What Strategy – A Highly Recommended Book for Business Communications

Steve Shu Consulting

Third, the book provides concrete tools (such as checklists) and is well-structured for being a quick handbook. By way of background, I have long history in the consulting space and believe that effective communications separates leaders from the pack. And it’s something that one can continually work on to improve. Over the years I’ve read a number of books on communications such as books on writing, storyboards, logic, presentation construction, visual design, and verbal delivery.

How Our Workshop for Accountable Change Can Improve Your Organization’s Performance

Effective Managers

The workshop includes a copy of the Manager’s Handbook for Organizational Change that will serve as a guide to participants so they can implement successful change. Consider the following situation. You have a strategy in place.

InfoQ Podcast About Remembering Jerry Weinberg

Johanna Rothman

How to read and review other people’s work in Handbook of Technical Reviews. During Agile 2018, Jerry Weinberg died. Shane Hastie and I had already agreed to do a recording of some sort while at the conference. We invited Esther Derby and turned our time into a lovely podcast about Remembering Jerry Weinberg. Yes, I was quite emotional. I’m human. I wrote a post about some of my memories in How Do You Say Goodbye? last week.

3 Options to Develop New Managers

LSA Global

New Manager Handbook and Toolkit Does your organization have an easy to access handbook or toolkit for new managers ?

4 Ways Leaders Keep Hope Alive In Uncertain Times

Organizational Talent Consulting

Handbook of hope theory, measures, & applications. Did you wake up this morning looking forward to work? Work plays a significant role in the lives of over 165 million Americans.

Books for spring

Seth Godin Blog

Fanocracy is a handbook and guide for anyone seeking to build a tribal brand in our modern media culture. Today, the new book from Jacqueline Novogratz arrives. Manifesto for a Moral Revolution is brave, personal and audacious. This is an important book, now more than ever.

Ten Principles for an Employee Bill of Rights

Rick Conlow

Most companies have statements of ethics or teamwork in their employee handbooks. Employees need a global bill of rights. Companies worldwide have battered and taken advantage of them. Who is standing up for employees? What protection do employees really have?

Scientist, Engineer and Operations Manager

Seth Godin Blog

The Operations Manager takes the handbook and executes on it. A career is often based on one of these three stances: The Scientist does experiments. Sometimes they work, sometimes they fail. She takes good notes. Comes up with a theory. Works to disprove it. Publishes the work. Moves on to more experiments. The Engineer builds things that work.

5 Ways to Facilitate Better Conversations

Billable Percentage

Not with my blog-post on how to hold more effective meetings , and my handy-dandy Facilitator’s handbook below. Are you a newly hired manager? How about an up-and-coming high-potential employee? Maybe you are a client-facing management consultant? If you’re any of these, more often than not, you’ve been put in the precarious position of having to come to a consensus or outcome in a meeting with multiple personalities and opinions. Difficult? Impossible?

Consulting Survival Guide

Tom Spencer

See this as your consulting handbook – your consulting survival guide. Congratulations! You’ve passed your interviews and you’re now a consultant. However, while you may have momentarily rejoiced and thought “I’ve made it!”, you probably quickly came to the realization that this is just the beginning. Being a consultant is a constant challenge and struggle. It will never be “easy,” but if it were, you would not grow and develop.

Consulting Survival Guide

Tom Spencer

See this as your consulting handbook – your consulting survival guide. Congratulations! You’ve passed your interviews and you’re now a consultant. However, while you may have momentarily rejoiced and thought “I’ve made it!”, you probably quickly came to the realization that this is just the beginning. Being a consultant is a constant challenge and struggle. It will never be “easy,” but if it were, you would not grow and develop.

How to Use Other People’s Words and Not Plagiarize, Part 2

Johanna Rothman

Writers: buy the Copyright Handbook. Many of us writers integrate other people's ideas. Or, we use those ideas as inspiration for our writing. Can we avoid plagiarism and still acknowledge other people's work the right way?

Reinventing the water cooler – and why it matters

Brimstone Consulting

In other words, much of the important information about how to be successful and productive at a job is not going to be found in a memo or an employee handbook, but rather around the water cooler.”.

Hay Group Interviews and Culture

Management Consulted

Robert Rock – Milton Rock’s son and co-author of the Compensation Handbook and Mergers & Acquisitions Handbook. HAY GROUP CONSULTING. In this firm profile, we do a deep dive into Philadelphia-based Hay Group, a darling in the boutique organizational consulting realm. A global firm with a very interesting history, they’re known for motivating, developing and training their clients’ staff as well as the for research they carry out on the companies they work with.

Groups 130

Nonprofit Rescue: The Pitch

The Nonprofit Consultant

Once in the conference room, we give binders to all board and staff with the new Strategic Plan (including a strong, realistic Fund Development Plan), graphics guidelines, privacy policies, Board handbook with member agreements and expectations, and an updated Employee Handbook with clear personnel policies. We all have dreams for the nonprofit sector: increased individual giving, more effective boards, simplified government grant applications, better trained staff.

5 key areas to Improve SAP knowledge


A list of 6 great SAP FI handbooks are available here with amazon links. SAP is known as one of the best Enterprise Resource Management (ERM) systems in the business. It handles all the information from any department in an entire business from office supplies to client info and gives you the data you want quickly and simply. Along with Oracle, it is an essential piece of software that you will be using within a big consulting firm.

Having Flexibility in Case Interviews


There is no handbook that tells you exactly how to solve every possible problem a client faces -- after all, that's the whole point of hiring a consultant to figure out what to do. Note: My current comments are included below in [ Brackets ] so you can see my latest thoughts, given how this entire conversation evolved.

The 6 Fundamental Skills Every Leader Should Practice

Harvard Business

Over the past year we have been writing the HBR Leader’s Handbook — a primer for aspiring leaders who want to take their careers to the next level. Thomas J Peterson/Getty Images. There’s an old story about a tourist who asks a New Yorker how to get to the storied concert venue Carnegie Hall and is told, “Practice, practice, practice.”

The 5 Phases of Becoming Crisis Ready

Melissa Agnes

Your crisis communication handbooks, which hold your scenario-specific crisis communication strategies and pre-drafted messaging. Becoming crisis ready is a process. It’s not something that just happens overnight. Fortunately, there’s a method to this process that can take any organization, of any size, type, and industry, from their current level of crisis readiness, straight through to building an invincible brand—which, as you know, is the ultimate benefit of being crisis ready.

5 Steps to Developping a Cyber Security Crisis Management Plan

Melissa Agnes

Step 4: Draft your playbook and crisis communications handbook. I recently came across the below cyber security awareness video by Deloitte. This video is exceptionally well done. It watches like a thrilling trailer and is meant to get organizations thinking about their cyber security preparedness. Take a look: Are you ready for a cyber security crisis? Cyber security is a crisis scenario that is extremely top of mind these days – and rightfully so.

5 Mistakes Employees Make When Challenging the Status Quo

Harvard Business

In our book, Rebels at Work: A Handbook for Leading Change from Within , we offer suggestions for how employees can more effectively advance their good ideas, even in organizations resistant to constructive nonconformists. It’s time for companies to embrace their rebel talent as a way to foster innovation, employee engagement, and change from within.

7 Ways People Quit Their Jobs

Harvard Business

Those currently entering the workforce are expected to engage in even more job hopping than prior generations, suggesting that employers may want to move beyond the simple notice policy in the company handbook and learn to encourage employees to resign in constructive ways. Every day, employees resign from jobs. In the United States and Western Europe, annual resignation rates hover at just below ten percent, with much higher rates found in parts of Asia.

The Fundamentals of Leadership Still Haven’t Changed

Harvard Business

This tried and true perspective on leadership was reinforced for us during the past year as we researched and wrote the HBR Leader’s Handbook. Gary S Chapman/Getty Images. Recently the Chief HR Officer for a healthcare firm asked us to identify the best new framework for leadership that she could use to train and develop a cadre of high potentials.

How to Write Email with Military Precision

Harvard Business

Here’s an example BLUF from the Air Force Handbook : BLUF: Effective 29 Oct 13, all Air Force Doctrine Documents (AFDDs) have been rescinded and replaced by core doctrine volumes and doctrine annexes. In the military, a poorly formatted email may be the difference between mission accomplished and mission failure. During my active duty service, I learned how to structure emails to maximize a mission’s chances for success.

Surveying the Business Landscape

Tom Spencer

For more information on consulting concepts and frameworks, please download “ The Little Blue Consulting Handbook “.]. Before taking decisive action, it may be a good idea to assess the lay of the land. Source: Flickr ). According to Sun Tzu, the quality of decision “is like the well-timed swoop of a falcon which enables it to strike and destroy its victim.”.

What to Do When Your Boss Says No

Harvard Business

Ethan talked about all the times he’d been told no in his career: on plans to merchandise products, sophisticated inventory control systems, and basic training handbooks. Several years ago I sat down with the CEO of a fast-growing retail business. The company started as a single store, but about a decade later it was a national chain on the heels of filing an IPO. I asked the CEO, whom I’ll call Mike, about the secret of his company’s rapid growth.

Business Spotlight: Stanford GBS grad launches Returnships

Management Consulted

Rebecca has this fantastic book, Career Handbook for Working Professionals. [At MC, we also offer business and career coaching – just contact us for more information!]. Jenny Rae jumped on a call with Linda – a tremendous woman with a big vision to help those who have great pedigree and experience but have taken a break in their careers (whether it be to have children and care for them or to look after elderly parents, or a myriad of other reasons).

A Winning Parental Leave Policy Can Be Surprisingly Simple

Harvard Business

An employee handbook update doesn’t usually merit a press release and glossy promotional video — except when there’s a benefits arms race on. The paid-parental-leave arms race is red-hot because employers see a unique opportunity to nab talent and headlines by one-upping their competitors. Although 86% of American employees have no access to paid parental leave, at elite firms access is growing. Six weeks ! 20 weeks ! A full year !

How to Ask for a Promotion

Harvard Business

For example, she described how she revised the company’s internal handbook by using skills she honed as a consultant and crowd-sourcing HR ideas from the team she already managed. The handbook was rolled out company-wide.). Maguma/Getty Images. Asking for a promotion can be nerve-wracking. But when you think you’re ready for the next step, it’s important to say so. How do you prepare for that conversation with your boss?

History of Organization Development (Part 1 of 6) ? ?Prehistoric OD.

Consulting and Organizational Management

All the imaginary stuff about Karg and the Court Jesters wasn’t what we (and the editors) needed for a more serious handbook for OD Practitioners. Library. Translate This. Home. Share » Connect » Blog: Consulting and Organizational Development. Library Blogs Home. This Blogs Home. Guest Writer Submissions. Policies. To Subscribe to a Blog. About. Feedback.

Happy Workplaces Can Also Be Candid Workplaces

Harvard Business

Recently the Communications Workers of America – the union that represents T-Mobile employees — contested a T-Mobile Employee Handbook clause on maintaining a positive work environment. The clause reads as follows: “[e]mployees are expected to maintain a positive work environment by communicating in a manner that is conducive to effective working relationships with internal and external customers, clients, co-workers, and management.”

How to Convince Your Boss to Let You Work from Home

Harvard Business

For instance, he pointed to his own direct reports, who often spent days at home when they need “heads down” time to write surveys or handbooks, and were getting high marks from clients as a result. Stephen Smith for HBR. More and more people are working remotely, and many say it improves their productivity and satisfaction — while also saving them time and money.

How We Closed the Gap Between Men’s and Women’s Retention Rates

Harvard Business

As in many fast-paced companies today, consulting staff operate without formal job descriptions or handbooks. Many companies continue to struggle with advancing and retaining women. As we’ve studied our own progress at BCG, we have found that gender disparities in our senior cohorts are not completely explained by traditional workplace concerns, such as work-life balance, maternity leave , unequal pay , and differential ambitions.

Trust Your Employees, Not Your Rule Book

Harvard Business

When I read the Journal analysis, I couldn’t help but think about another famous service organization, the retail giant Nordstrom, and the long-standing handbook that defines life at this 72,500-person company. The entirety of the Nordstrom Employee Handbook fits on a single 5×8 card and involves exactly one rule.