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NRF 2021: Trends that Retailers Bet will Outlast the Pandemic

1 to 1

With 2020 in the rearview mirror, retailers are ready to embark on a new path forward. However, it’s impossible to look ahead without acknowledging the changes that the COVID-19 pandemic has imposed on retail businesses, their partners, and consumer expectations. No more browsing—you line up, pick up your purchase and leave.”

Retail 36
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When Positive Product Reviews Backfire for Retailers

Harvard Business

Product returns are a costly problem for retailers. customers return a hefty $264 billion worth of products annually—almost 9% of total sales. In online retailing, return rates are an even bigger problem. This is also why online customer reviews have become such an important source of product information.

Retail 28
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Meet "OSHbot" Lowes New Store Helper; Goodbye Retail Associates, Hello Robots

MishTalk

Goodbye Retail Associates, Hello Robots The future of shopping has arrived, and its not human. The future of shopping has arrived Retail Robotics is an exciting and fast growing new market and Fellow Robots is at the forefront. OSHbot'' to debut in San Jose OSHbot Video The following video explains everything you need to know.

Retail 78
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How are retailers responding to mobile shopping?

freshminds

Because of this, retailers have to respond accordingly as sales via handheld devices increase. So with 85% of smartphone owners now using their mobile devices while in-store in some capacity , what are those busy fingers up to online and how can retailers improve their mobile sales? billion smartphones were sold across the world.

Retail 40
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How to Sell Embarrassing Products

Harvard Business

In the modern retail environment, it is becoming increasingly difficult to use packaging to stand out. The shelves of stores are packed with fantastic fonts, strategically designed color combinations, and unique product forms all competing to draw the attention of consumers. Juj Winn/Getty Images.

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Online Retailers Should Care More About the Post-Purchase Experience

Harvard Business

Lafley, who at the time was CEO of the world’s largest advertiser, Procter & Gamble, introduced a marketing concept he called “the moment of truth” for building brand loyalty. Today, retail brands create customer experiences around these four moments and focus on driving shoppers to click the “buy” button.

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Defense, then Offense

CaseInterview.com

Second, new opportunities emerge or grow dramatically (think: video conferencing, delivery services, telemedicine, PPE). Sometimes, you get lucky because the market moves toward you. Think Zoom video conferencing; they grew from 10 million to 300 million meeting participants in five months. This is playing “defense.”.