Harvard Business

SEPTEMBER 19, 2017

Metrics Are Not Your Friends. A growing body of evidence shows that ethical companies outperform financially over time , but trying to translate such a broad finding into the short-term planning metrics used by most businesses is perilous. They are less subject to short-term operational pressures, and accordingly less risk-averse.

Ethics 42

Ethics Metrics Energy Financial 42

Harvard Business

JUNE 8, 2018

They believe that they can always raise financial capital to meet their funding shortfall or use company stock or options to pay for acquisitions and employee wages. This notion, that risk is a desirable feature, can seem like sacrilege to anyone who’s taken an introductory finance course.

Financial 28

Financial Report Cash Flow Metrics 28

Harvard Business

OCTOBER 10, 2017

Every step of the process was measured, and real-time metrics were easily accessible. In Precision’s case, good tactical performance required developing rules, checklists, and standard operating procedures and then following them closely. ” Of course, being too adaptive can also hurt tactical performance.

Metrics 37

Metrics Engineering Operations Sales 37

Harvard Business

AUGUST 1, 2016

An estimated 21% of carbon emissions in the United States are attributable to companies, and yet to date there is scant research on how to make firm operations more efficient in terms of reducing pollution. Changes in their behavior led to both lower carbon dioxide emissions (by 21,500 metric tons) and an estimated $5.4

Efficiency 28

Efficiency Metrics Study Groups 28

Harvard Business

NOVEMBER 23, 2017

That time is spent establishing financial and operational metrics, aligning goals with overarching strategy, allocating resources, and reviewing key metrics. High-performing teams spend 14% more time checking their progress against strategic goals by reviewing key metrics and shifting resources accordingly.

Strategy 42

Strategy Strategy Strategy& Enterprise 42

Harvard Business

APRIL 23, 2018

The engagement of its drivers, who deliver milk and bread to millions of customers each day, was dipping while management was becoming increasingly metric-driven in an effort to reduce costs and improve delivery times. Over the course of one year, Jungkiu visited over eighty branches in twenty-five cities. The new approach?

Leadership 59

Leadership PricewaterhouseCoopers Banking Training 59

Harvard Business

MARCH 31, 2017

Of course, there are also myriad books and reference guides on the topic. The most important concepts to grasp are “how to measure profitability, EBITDA, operating income, revenue, and operating expenses,” he says. ” Focus on key metrics. That metric is often expressed in the form of a ratio.

Finance 28

Finance Balance Sheet How To Metrics 28

Harvard Business

JULY 19, 2017

Many companies are attempting a radical — and often rapid — shift from hierarchical structures to more agile environments, in order to operate at the speed required by today’s competitive marketplace. The group started by meeting every Monday for an hour or two, but found the pace of decision making too slow.

Agile 28

Agile How To Enterprise Metrics 28

Harvard Business

NOVEMBER 12, 2018

And at many companies, sustainability efforts are measured with well over 10 internal metrics. That doesn’t mean companies should abandon traditional strategies for reducing costs, mitigating risks, and preserving a “license to operate.” Do new targets motivate undesirable trade-offs?

How To 32

How To Metrics Survey Energy 32

Harvard Business

NOVEMBER 9, 2016

But successful organizations have told us that the true frontline clinical leader is the day-to-day operations manager — often the charge nurse who supervises the nursing care given to patients in the unit. Without such clearly defined standardized work for the day-to-day operations manager, two things happen.

Healthcare 30

Healthcare System Operations Metrics 30

Harvard Business

OCTOBER 11, 2016

Her work revealed challenges in four key areas: communication in planned meetings, ad-hoc conversations, awareness of teammates and their work, and building trust relationships between teammates. Using the same sample, we examined the length of meetings, meeting incidence, and internal network size of employees before and after the move.

Real Estate 28

Real Estate Travel Meeting Research 28

Harvard Business

MARCH 13, 2018

Of course, this approach has its flaws: it can cause people to self-promote, burn out, focus on individual performance at the expense of unit performance, and even deliberately undermine their peers. Dan helped improve this design, sharing a concept that his operations center used to secure other types of equipment for easy movement.

Operations 32

Operations Exercises Conference System 32

Harvard Business

OCTOBER 5, 2018

Using this approach to build each new Medicaid team, we then armed the primary care team with the operating structure, data, and incentives needed to create engagement with our patients wherever they are, enveloping them with compassion and the latest in evidence-based care. Our primary care clinicians operate in multidisciplinary teams.

Metrics 28

Metrics Data Resources Operations 28

Harvard Business

OCTOBER 9, 2017

The physician-sherpa should be a partner on the journey, not simply a medical operative, extracting formulaic rules and implements from a toolbox. Here are some steps such organizations might take: Share patient stories and related lessons at every meeting. We must continually reflect on the changes, and correct the course as needed.

Guidelines 35

Guidelines Efficiency System Meeting 35

Harvard Business

MARCH 21, 2018

I was pleased with our meeting, feeling like she had made a real commitment. These kinds of statements speak to a leader’s choice of values, and a failure to understand the relationships between a safe work environment and operational performance. Improved operational performance will result in fewer injuries.

Operations 54

Operations Chemicals Metrics System 54

Harvard Business

NOVEMBER 1, 2017

DPPs typically include in-person meetings of a small group of prediabetic adults who, with the guidance of a health coach, progress through a diet and lifestyle curriculum. The course usually consists of weekly sessions during the initial four months. One of the key metrics that the Omada program tracks is participants’ weight.

Wireless 40

Wireless Study Pharmaceuticals Groups 40

Harvard Business

MAY 23, 2018

Recall that Nokia dominated the mobile and smartphone markets in 2007-2008 when Apple launched the iPhone and Google the Android operating system. The new rivals revolutionized customer expectations, causing Nokia’s Symbian operating system to become outdated. You need to have a [viable] option before you can change course.”

Strategy 28

Strategy Strategy Strategy& Analysis 28

Harvard Business

JUNE 19, 2017

While initially designed to improve the responsiveness of software development teams, more recently agile has become the default team-based operational model for companies big and small, across industries and sectors, with the promise of a substantial and sustained spike in team productivity and efficiency.

Agile 28

Agile Software Case Interview Video 28

Harvard Business

JANUARY 2, 2018

This message is reinforced in meetings, at events, and with various awards for contributing to the culture. Some Chick-fil-A franchise operators evaluate team members weekly using red, yellow, and green lights. One of the metrics they follow is how long it takes to properly greet customers. Define civility. You set the tone.

Training 28

Training Training Survey Report 28

Harvard Business

JANUARY 29, 2018

” The memo’s bullet points ought to “provide concrete metrics of the impact you’ve had,” descriptions of “solutions you’ve delivered” and financial outcomes for which you’ve been responsible. She then set up a meeting to talk to her boss. “Be realistic,” she says.

How To 28

How To Handbook Resumes Metrics 28

Harvard Business

DECEMBER 13, 2017

Because I teach a course on Product Management at Harvard Business School, I am routinely asked “what is the role of a Product Manager?” Defining and tracking success metrics. Engineers join PMs in customer interviews and PMs are in sprint meetings to help unblock tasks or bring clarity to requirements.

Productivity 28

Productivity Management Engineering Case Interview 28

Harvard Business

NOVEMBER 21, 2016

When it comes to recommendations, is there room for improvement in the way Amazon and Netflix operate? In this distributed workforce, stylists are measured by a variety of metrics, including the amount of money a client spends, client satisfaction, and the number of items a client keeps per delivery.

Company 28

Company Fashion Apparel Trends 28

Harvard Business

OCTOBER 23, 2017

“I don’t know what he said to them during the operation, but from then on, they wanted to talk only with him, and they acted like I was an enemy. It took several meetings to convince them that he didn’t know what he was talking about.” It was definitely the PCE and the family against me.” ” he asked.

Case Study 28

Case Study Case Studies Study Case Interview 28

Management Consulted

JULY 19, 2015

So, for more senior people that you meet within the final rounds, especially in these Super Day environments, make sure that as you are walking and talking through the discussions with them that you are really focusing on. And there’s still company operations. Yeah, of course. No, I do not. It’s such a pleasure.

Interviews 100

Interviews Case Interview Bain Finance 100

Harvard Business

FEBRUARY 8, 2018

The complex calculations of the field known as Operations Research were enabled by mainframe computing. If Pearson is looking at, say, a new online learning course, Mr. Jackson is part of early product design meetings, offering tips on what user interaction data should be collected, how, and how often a course might be tweaked.

Change Management 36

Change Management Management Software Productivity 36

Harvard Business

FEBRUARY 7, 2017

Companies deliver superior results when executives manage for long-term value creation and resist pressure from analysts and investors to focus excessively on meeting Wall Street’s quarterly earnings expectations. After all, “short-termism” does not correspond to any single quantifiable metric.

Management 28

Management Metrics Financial Company 28

Harvard Business

JUNE 18, 2018

Melissa Waters, CMO of Lyft, says “Any customer these days is asking for transparency on what a company stands for and why they operate. It must be woven into a company’s operational fabric. “We talk purpose at the highest level strategy meetings. But you can’t exist just to make the world a better place.”

Marketing 36

Marketing Metrics Healthcare Company 36

Harvard Business

OCTOBER 17, 2017

The team must develop collaboration strategies to meet these goals, prioritize the needs of complex patients, and tailor interventions to the specific needs of different subgroups. Still, these metrics have yet to include broader measures of wellness such as academic achievement, involvement in crime, or job outcomes (i.e.,

Metrics 32

Metrics Efficiency System Development 32

Harvard Business

APRIL 19, 2016

In reality, around 7,000 employees directly interacted with partners for at least one hour per week over the course of a year. Roughly 2,000,000 hours of time were spent in these direct partner interactions (emails, meetings). It turns out they were a bit off on the employee population involved.

Productivity 28

Productivity Enterprise Data Tools 28

Tsavo Neal

JANUARY 25, 2018

You can download my free high-converting Consultant Homepage Template that comes with my free email course on how to build a system for getting more consulting clients online. Creating a video course. Launching a free email course. Creating a Video Course. Launching a Free Email Course. Table of Contents.

Consulting 68

Consulting Advertising Case Interview Conference 68

Harvard Business

FEBRUARY 6, 2017

This was our success metric: X and Y participants; Z matches; percentage of completed projects. (We Of course, there was also some legalese. But launching early addressed an even more important goal: It allowed the team to learn what features it would actually need in order to operate the system at scale.

Management 28

Management System Software Productivity 28

Harvard Business

DECEMBER 13, 2016

A team of engineers, designers, operations specialists, and clinicians was assembled and led by an experienced, well-respected physician “chief engineer” whose vision for the future of care was disruptive. The innovation and operations teams must work together and negotiate the use of these resources. Protect the work.

Case Interview 28

Case Interview Insurance Insurance System 28