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Recruiters You Should Meet to Staff for Success

Harmonious Workplaces

Retained search firms and recruiters play a crucial role in attracting and retaining human capital in organizations across cultures (Allen & Vardaman, 2017). However, I have found that the best results came from working with highly motivated, strongly competent, and extremely ethical recruiters who own and operate small businesses.

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A Look into Microsoft’s Data-Driven Approach to Improving Sales

Harvard Business

Companies are beginning to utilize their employees’ behavioral data — generally known as people analytics — to better understand and improve their sales operations , with strong results. Microsoft, where we work, is no exception, and B2B sales is one of the areas where we are seeing the most value.

Sales 28
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How Can Digital Suppliers Accelerate Customers’ Transformations?

BCG

Article Thursday, March 09, 2017. They recognize that digital technologies are increasingly critical to driving sales and efficient operations. There’s a big opportunity for digital suppliers out there, but unlocking the challenge is not an easy task. Companies “get it.”

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Is Your Company’s Data Actually Valuable in the AI Era?

Harvard Business

That is what we heard throughout 2017 and will likely continue to hear throughout this year. Want to know yogurt sales next week? Let’s use data on past yogurt sales. Yes, data, like oil, is used day-to-day to operate your prediction machine. Carmen Martínez Torrón. Hayon Thapaliya/Getty Images.

Data 44
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Captive Center vs. Outsourcing: How to Pick the Right One for your Customer Service Needs

1 to 1

These centers are often where customers interact with a brand more directly, and their experiences can bring swift consequences: positive experiences can lead to sales and repeat business, while negative ones can turn customers off a brand for good. These days, more is expected of service and sales associates than ever before.

Sales 26
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PERFORMANCE MEASUREMENT: Are you doing enough to ensure success?

Effective Managers

For an extreme example, think Wells Fargo, and the Canadian Bank scandals of 2017 ( [link] ) No CEO or executive said “ let’s use fraudulent sales practices to improve business”. But the unrelenting focus on measuring the sales metrics led to front line people doing what they felt they needed to do to meet their targets.

Metrics 52
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If Retailers Want to Compete with Amazon, They Should Use Their Tax Savings to Raise Wages

Harvard Business

I believe the smartest choice — one that will help them compete against online retailers like Amazon — is to create a better experience for customers and to achieve operational excellence in stores. Creating a great customer experience and achieving operational excellence both require a capable and motivated workforce.

Retail 28