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Is Your Company’s Data Actually Valuable in the AI Era?

Harvard Business

That is what we heard throughout 2017 and will likely continue to hear throughout this year. Want to know yogurt sales next week? Let’s use data on past yogurt sales. Yes, data, like oil, is used day-to-day to operate your prediction machine. The data you have now is training data. AI is coming.

Data 44
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Captive Center vs. Outsourcing: How to Pick the Right One for your Customer Service Needs

1 to 1

These centers are often where customers interact with a brand more directly, and their experiences can bring swift consequences: positive experiences can lead to sales and repeat business, while negative ones can turn customers off a brand for good. These days, more is expected of service and sales associates than ever before.

Sales 26
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If Retailers Want to Compete with Amazon, They Should Use Their Tax Savings to Raise Wages

Harvard Business

I believe the smartest choice — one that will help them compete against online retailers like Amazon — is to create a better experience for customers and to achieve operational excellence in stores. Creating a great customer experience and achieving operational excellence both require a capable and motivated workforce.

Retail 28
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Higher Wages Aren’t Enough to Turn Mediocre Jobs into Good Ones

Harvard Business

Higher wages are also necessary for many companies that are stuck in a vicious cycle of bad jobs, bad operations, bad customer service, low productivity, and high costs. Stores overwhelmed by a daily stream of directives from headquarters, dozens of sales reports to read, and 100+ management tools to use. Take-home pay. Career paths.

Retail 35
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When Selling, Ask Questions, Rank Your Prospects … and Listen!

Emerson Consulting Group

Too often otherwise good sales reps fail because they just haven’t learned to stop talking and start listening. The objective of basic sales questions is to identify what your prospect actually wants. Operating in this manner, you will no longer feel a need to shoehorn all the features, bells and whistles into the conversation.

Sales 40
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Fourth Industrial Revolution: Robots, Artificial Intelligence Will Destroy 5.1 Million Jobs by 2020

MishTalk

But gains in financial operations? Everything Rosy but Healthcare Curiously, the following chart from the report makes everything look rosy except healthcare. Advanced robotics and Autonomous Transport 9% 2018-2020 Robots more practical than humans in manufacturing and service jobs.

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The Right Way for Companies to Publicize Their Social Responsibility Efforts

Harvard Business

Critics questioned Hyundai’s decision to spend $5 million to advertise the $15 million donated to its Hope on Wheels program in 2017 (although in fairness, it has donated $130 million over its 20-year history). . “Why don’t we get credit for all the good things we do?” employees who want to be proud of their workplace.

Company 36