article thumbnail

How to Understand Key Metrics in a New Industry

Tom Spencer

They have an operating budget based on the amount of their grant. All industries use numbers and metrics to describe performance, measure trends, and allocate status. Using the metrics for decision making. The first step to understanding a new set of metrics is to put them into context. Understanding the calculations.

Metrics 88
article thumbnail

Retail Bank Operational and Digital Leaders Reap the Rewards

BCG

BCG’s Retail-Banking Excellence benchmarking study (REBEX) profiles the operational and digital practices and performance of 20 of the world’s leading retail banks, a group of 40 institutions chosen for their size and the strength of their capabilities. We refer to these banks as the “premier league.”

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

The goal trap for small businesses

Asamby Consulting

Goal setting refers to how these goals are defined, tracked and managed. These goals can be tracked through metrics that gives continuous feedback such as OKR, MBO, etc. These metrics are like receiving a score in a video game, which allows everybody to know if they are going in the right direction.

article thumbnail

Cascade of Errors

CaseInterview.com

It refers to a sequence of errors that compound each other and results in an adverse outcome for patients. In the book The Checklist Manifesto by surgeon Atul Gawande (one of my favorite books on building scalable operations), the author discusses the errors that occur in surgery. I was absolutely horrified.

article thumbnail

9 Essential Questions to Help Tackle Tough People Issues

Makarios Consulting

The GWC tool from the Entrepreneurial Operating System ® (EOS®) has three parts: Does the person Get It? Capacity refers to the demonstrated ability to do the job at a high level of execution every day. Be practical: did you discuss the metrics you would be looking at to assess progress and results? Do you know?

Metrics 98
article thumbnail

Why CEOs Can’t Dance Redux

Rick Conlow

Dancing here refers to engaging, supporting, and communicating with employees in multiple ways. They operate in a bubble and do not attend the party. CEOs focus on data, facts, figures, and metrics. They cannot dance with employees because they think they are too busy to engage employees.

article thumbnail

Cascade of Errors

CaseInterview.com

It refers to a sequence of errors that compound each other and results in an adverse outcome for patients. In the book The Checklist Manifesto by surgeon Atul Gawande (one of my favorite books on building scalable operations), the author discusses the errors that occur in surgery. I was absolutely horrified.

Metrics 69