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Back to the Basics in Leadership and Life with former EVP of Operations for the Walt Disney World Resort Lee Cockerell

Consulting Matters

Today I'm talking with Lee Cockerell, the former Executive Vice President of Operations for Walt Disney resort and currently a consultant, author, and speaker. In this episode, you'll hear: How Lee evolved as a leader by shedding defensiveness and operating in trust. Why you need to create a system to be a person of your word.

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Getting an Intricate Operation Back in Sync

Harvard Business

Before I became general manager of The Beverly Hills Hotel, I held the same position at another luxury hotel up the coast. Facing interconnected operational issues, members of the eight-person senior leadership team were turning against one another. Later, he privately told me he was thinking of leaving the hotel.

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We May Not Have a Clear Path, But We Each Have One

Harmonious Workplaces

In 1999, rock-and-roll legend Rikk promoted me within six months from sales associate and drum department head at Sam Ash Music to Operations Manager, where I not only led a warehouse crew, but I became the regional trainer on an Oracle-based POS system at the age of 23. What a funny place to find wisdom — a hotel lobby shop!

Hotels 52
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More Universities Need to Teach Sales

Harvard Business

For decades, Sales and Academia remained worlds apart and the business world did fine. But Sales is changing, Academia is out of touch, and this is bad for business and the academy. Compared to professions like engineering or business disciplines like Finance or Operations, the concept of a dedicated salesperson is relatively recent.

Sales 28
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Another Ghost Town in China, This Time a Replica of Manhattan

MishTalk

China’s project to build a replica Manhattan is taking shape against a backdrop of vacant office towers and unfinished hotels, underscoring the risks to a slowing economy from the nation’s unprecedented investment boom. Sales of bonds by local-government vehicles to repay bank loans are just “buying time,” he said.

Hotels 78
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Should Consultants Offer Guarantees? The Answer May Surprise You…

Consulting Success

Conversion Fanatics found that adding a guarantee increased sales 26%. Neil Patel also found that offering a guarantee increased his sales by 21%. BBBK provides services to its clients that include restaurants, high-end hotels, and other businesses. Guarantee Benefits for Consultants.

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Back office vs. front office: how to boost efficiency and productivity between both offices

1 to 1

That’s why it’s critical to keep both front and back office operations running smoothly and effectively. For example, hotel receptionists, bank tellers, and other customer service and sales associates who directly interact with customers are considered part of an organization’s front office operations.