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Back to the Basics in Leadership and Life with former EVP of Operations for the Walt Disney World Resort Lee Cockerell

Consulting Matters

Want a common sense, down-to-earth approach for developing leaders, growing organizations, and creating a profitable consulting or coaching business? Today I'm talking with Lee Cockerell, the former Executive Vice President of Operations for Walt Disney resort and currently a consultant, author, and speaker. Lee Cockerell [link].

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Getting an Intricate Operation Back in Sync

Harvard Business

Before I became general manager of The Beverly Hills Hotel, I held the same position at another luxury hotel up the coast. Facing interconnected operational issues, members of the eight-person senior leadership team were turning against one another. Later, he privately told me he was thinking of leaving the hotel.

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Consultant, Contractor, Freelancer - Labels Matter!

Successful Independent Consulting

If you were a hotel chain, would you be a Motel 6, Courtyard by Marriott, or a Ritz-Carlton? Positioning yourself the wrong way can limit your income, cost you thousands of dollars a year in taxes, stunt your professional development, and tie you unnecessarily to the traditional 9-to-5 routine. Friends don’t let friends W-2!

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We May Not Have a Clear Path, But We Each Have One

Harmonious Workplaces

Rita High School, where I learned to develop group and individualized training toward specific goals — namely, competing in band competitions or performing in concerts. I also handled recruitment, payroll, inventory management, and other store operations. What a funny place to find wisdom — a hotel lobby shop!

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The Importance of Hospitable Leadership in Hospitality

People Business Psychology

Having worked in the luxury-segment hotel industry, I subscribe to the idea that leaders have a strong influence of how, and how well, the workforce operates – especially in the hotel industry. Employees need to feel valued, they need to feel they have opportunities for growth and development. In any business.

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Why an Innovation Culture Matters

Organizational Talent Consulting

The financial and operational rewards for innovation are significant. Leaders that focus on cultivating an innovation culture and developing innovative leaders outperform their competition. improved operational productivity. recruiting, rewarding, recognizing, and developing innovation champions. enhanced problem-solving.

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Building a successful platform business

Tom Spencer

It is cliché to talk of Airbnb as the hotel company with no properties, or Uber as the taxi company with no cars. Services can help a platform operator differentiate their marketplace from competitors, and also lock in users. Attract enough users to ‘pay off’ the cost of developing and launching the feature. One step at a time?