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6 Organizational Culture Change Strategies

Organizational Talent Consulting

Here are six practical culture change strategies that will move your company closer toward your goal. Southwest Airlines operates within an industry routinely made fun of for its poor customer service; however, it is known for the opposite. Culture Change Strategy #3: How leaders allocate resources and control costs Follow the money.

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TCIP #016 – Malaysia Airlines Crisis Management with Jonathan Hemus

Melissa Agnes

Malaysia Airlines has suffered through two devastating and traumatic crises this year. These are two major crises, ultimate nightmares for any airline, and Malaysia Airlines faced both within months from one another. How culture, both organizational and national, impacted Malaysia Airlines’s crisis communication.

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5 reasons to choose strategy consulting over financial advisory consulting

Management Consulted

Strategy consulting vs. financial advisory consulting – both are consulting. First, a 101 on strategy consulting for you newbies to the site – having an insider view into the strategy and operations of a company requires that you quickly become an expert on day-to-day activities in light of the overall company vision.

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3 Ways American Airlines Can Win Customers

1 to 1

After nearly two years since their initial merger, American Airlines and US Airways officially became one airline on Saturday. And after a million hours of training and more than 9,000 tests of kiosks, the airline is facing the last remaining hurdle where mergers are concerned: going live with their combined reservations system.

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The Secret Sauce to a Superior Customer Experience

Rick Conlow

Delta Airlines employees never seem to be happy. And training, coaching, recognizing, and supporting your employee teams so they become superstars. See this: 21 Servant Leadership Training Lessons. For example, Target consistently is out of stock on items, and has website problems. They are like robots doing their jobs.

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To Change Your Strategy, First Change How You Think

Harvard Business

The airline industry is a cautionary tale of what happens when companies emulate new business models without bringing over the associated mental models. For over 40 years, Southwest Airlines has been a disruptive force in the airline industry, creating an entirely new category and a record 43 consecutive years of profitability.

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Leadership in World 2.0 is Going to Look a Lot Like World 1.0

Markovitz Consulting

To be sure, if you own cruise ships, an airline, or a live concert venue, you’ll have to deal with serious changes to your business models for a while. Bill Belichick, the legendary coach of the NFL’s New England Patriots, was asked how he was adjusting his training camp to the new health protocols of the COVID-era.