Reflecting on Heuristics

Steve Shu Consulting

What type of risk analysis have you done? I was recently asked on Quora, “Should one use heuristics at all as they are prone to cognitive biases?” What follows are my thoughts. Heuristics usually allow people to make quicker decisions. For example, when catching a fly baseball, sometimes people use a gaze heuristic to keep the ball at roughly the same inbound angle by adjusting their position and moving forward or backward.

What You Need to Learn from DiGiorno Pizza’s Foolish Twitter Gaffe

Melissa Agnes

Had they taken the 10 seconds to do a risk analysis (or simply understand the use of the hashtag), “a million apologies” wouldn’t have been necessary. Preventable gaffes give you a bad rep for no reason. I realize that real-time is of the essence, but it’s better to take an extra 10 seconds to understand what you’re posting, then to make a mistake that gets written about for days to come – and makes you look insensitive and foolish.


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#CrisisRoundup of Awesome Links: Week of September 8, 2014

Melissa Agnes

Help Prevent A Crisis With A Social Media Risk Analysis. Risk analyses are so important. Welcome to this week’s #CrisisRoundup! How is it Friday already? Where does time go? This week I’ve been trying to jam two work weeks into one as I’ll be traveling to the middle east next week – Dubai to be precise – to speak to healthcare delegates at a GCC government conference. OK, so maybe that’s where my week went, but still, time sure does fly!

TCIP #059 – The Human Capital Component Of Crisis Management, With Sam Miller

Melissa Agnes

It’s an interesting and enlightening conversation that will give you the initial tools to explore how to make sure you don’t underestimate the emotional effects of a crisis, as well as how to mitigate the psychological risks that can be an impactful part of your organization’s crisis management. An important question that should be added to your risk analysis – every time.

TCIP #016 – Malaysia Airlines Crisis Management with Jonathan Hemus

Melissa Agnes

If you’re a regular reader/listener of mine, I don’t have to tell you what I think of this and the lack of risk analysis (or common sense) that went into this “campaign”, but that aside, as this incident happened after this podcast was recorded, we do not discuss its foolishness in this episode. Welcome to episode #016 of The Crisis Intelligence Podcast, with Melissa Agnes and Jonathan Hemus.

These Smart Social Media Tactics Will Help You Prevent A Crisis

Melissa Agnes

These three social media tactics, anchored in a regular risk analysis can go a long way to helping you prevent a crisis. By Chris Syme. Editor’s Note: This is a great blog post that gives you an overview of what you can do, right now, to prevent a crisis.

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Make “Fairness by Design” Part of Machine Learning

Harvard Business

More recently, a study compared the commonly used crime risk analysis tool COMPAS against recidivism predictions from 400 untrained workers recruited via Amazon Mechanical Turk. patients at high versus low risk of cardiovascular disease). ” By utilizing fairness measures, in the recidivism prediction study mentioned earlier, researchers noted that existing models were heavily skewed in their risk assessments for certain groups. dlanor s./unsplash. unsplash.

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How AI Is Changing Contracts

Harvard Business

Additionally, AI contracting software can quickly assess risk in contracts (performing the risk analysis much faster than a team of lawyers) by identifying terms and clauses that are suboptimal. And it can reduce the risk of human error in contract drafting and review. For example, lawyers will spend more time in assessing risk and providing counsel, rather than in document review. CSA Images/ Color Printstock Collection/Hayon Thapaliya/Getty Images.