Remove Airlines Remove Sales Remove Strategy Remove Training
article thumbnail

The Secret Sauce to a Superior Customer Experience

Rick Conlow

Delta Airlines employees never seem to be happy. Research shows us that the top service companies have higher sales growth and profits over time. And training, coaching, recognizing, and supporting your employee teams so they become superstars. See this: 21 Servant Leadership Training Lessons.

Survey 98
article thumbnail

To Change Your Strategy, First Change How You Think

Harvard Business

The airline industry is a cautionary tale of what happens when companies emulate new business models without bringing over the associated mental models. For over 40 years, Southwest Airlines has been a disruptive force in the airline industry, creating an entirely new category and a record 43 consecutive years of profitability.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Seabury Group Interviews and Culture

Management Consulted

Founded in 1995 by former Bain consultants and headquartered in New York City, they focus on developing airline strategy and implementing major operational turnaround. In fact, one of our interview coaches, Michael Hecht, used to work for The Seabury Group and now works for Delta Airlines as a member of their Skymiles team.

Groups 100
article thumbnail

Top 10 Consulting Firms in the Middle East

Management Consulted

Strategy& (PwC). Ask any consultant about the Middle East, and Booz (now Strategy&) will be the first name on their lips! A little later, Booz was acquired by PwC and rebranded as Strategy& Now that our little history lesson is complete, let’s continue. Here we go! in revenue (wow!). Bain & Company.

article thumbnail

Your Strategy Has to Be Flexible — But So Does Your Execution

Harvard Business

” This and a slew of similar maxims reflect a common view of strategy execution: that it’s distinct from strategy, harder to pull off than defining a strategy, and therefore more critical to success — underpinned by seemingly indisputable virtues such as diligence, discipline, consistency, alignment, and focus.

article thumbnail

Consultant Ninja: Classic Consulting Quotes. (Chapter 4, Part 1.

Consultant Ninja

His goal; to ferret out their trade spend as a % of sales and their sales organizational structure. thats like what, 7% of sales or something, right?". Was there good training involved?". I am a strategy consultant at. Timmy: "Hmm hmmm, and what did you do there?". Wow, you managed all that, that sounds great?!

article thumbnail

3 Ways to Get More Value from Automation - SPONSOR CONTENT FROM PWC’s Strategy&

Harvard Business

These products are typically not for sale, but they do go through a defined development process and provide clear business benefits. Take the subscriber-first strategy of The New York Times. Now’s the time to put these three mindset shifts in place with a clear strategy and plan. To learn more click here.