Merging Competitors: U.S. Airways and American Airlines
Harvard Business
APRIL 10, 2024
If you’re navigating a merger, this episode is for you.
6 Organizational Culture Change Strategies
Organizational Talent Consulting
JUNE 12, 2023
Here are six practical culture change strategies that will move your company closer toward your goal. Southwest Airlines operates within an industry routinely made fun of for its poor customer service; however, it is known for the opposite. Culture Change Strategy #3: How leaders allocate resources and control costs Follow the money.
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How to Communicate, Lead, & Be in Control at All Times Like an Airline Captain w/Emil Dobrovolschi & Octavian Pantis Ep#119
Strategic Planning and Management Insights
SEPTEMBER 22, 2021
On this special episode of the Strategy & Leadership Podcast, we're joined by both Octavian Pantis and Emil G. The two are co-authors of the book Dark Cockpit: How to Communicate, Lead, and Be in Control at All Times Like an Airline Captain , but come from quite different backgrounds. Dobrovolschi.
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TCIP #016 – Malaysia Airlines Crisis Management with Jonathan Hemus
Melissa Agnes
SEPTEMBER 21, 2014
Malaysia Airlines has suffered through two devastating and traumatic crises this year. These are two major crises, ultimate nightmares for any airline, and Malaysia Airlines faced both within months from one another. How culture, both organizational and national, impacted Malaysia Airlines’s crisis communication.
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Consolidation in Europe’s Airline Industry
BCG
AUGUST 17, 2016
Over the past 15 years, Europe’s full-service airlines have flown through turbulent skies as they generally failed to adapt to an increasingly price-competitive short-haul market. The financial, regulatory, and political barriers to various strategic scenarios will determine the exact nature of each airline’s options.
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Mergers & Acquisitions: Strategy
Tom Spencer
JULY 28, 2013
MERGERS have had a ubiquitous presence in the news recently as leaders in the airline , publishing , and telecommunications industries have taken steps to consolidate. According to McKinsey, transformational mergers are rare “because the circumstances have to be just right, and the management team needs to execute the strategy well.”.
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How to Lead through a Merger: US Airways and American Airlines
Harvard Business
SEPTEMBER 7, 2021
How did CEO Doug Parker successfully merge US Airways and American Airlines?
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36 5 reasons to choose strategy consulting over financial advisory consulting
Management Consulted
JULY 2, 2013
Strategy consulting vs. financial advisory consulting – both are consulting. First, a 101 on strategy consulting for you newbies to the site – having an insider view into the strategy and operations of a company requires that you quickly become an expert on day-to-day activities in light of the overall company vision.
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United Airlines Proves that Improving Customer Experience Requires Positive Employee Engagement
1 to 1
JANUARY 27, 2014
When I asked her which airline she worked for, she replied, "the worst airline in the world." I responded, "Let me guess--United Airlines.". Customer Experience Customer Loyalty Customer Service Customer Strategy Employee Engagement brandtrust employeeengagement trustabilty trustableairlines unitedairlines'
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French Airline Pilots Call Month Long Strike in May to Protest Law Prohibiting Pilot Strikes
MishTalk
FEBRUARY 9, 2014
The French airline union, SNPL, has called for a month-long strike beginning in May. It''s main objective is to repeal the Diard Law which limits the right of airline pilots to strike. Via translation from Les Echos : An unprecedented month-long strike is the motto launched today by SNPL, the main union of French airline pilots.
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68 Venezuela Strengthens Currency Controls in Impossible Mission to Stop Capital Flight; Airlines Collapse; End of the Line
MishTalk
JANUARY 23, 2014
In an effort to get money out of Venezuela, airline ticket sales had been booked solid for months. One airline cancelled all flights. Venezuelan bonds plunged to the lowest in more than two years after the government announced the latest partial devaluation of the bolivar, this time for airlines and foreign direct investment.
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Porter’s Generic Strategies
Tom Spencer
JULY 6, 2014
Three strategies to achieve above-average performance: cost leadership, differentiation, and focus. In order to understand Porter’s Generic Strategies, it is helpful to take a step back and examine the two things which determine a firm’s profitability in the long run. Figure 2: Three Generic Strategies. Source: Flickr ).
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2 Ways Corporate Culture Can Be Harmful…Brought to You by United Airlines
LSA Global
JUNE 20, 2017
When company culture is aligned with company talent and business strategy, you have an unbeatable combination of factors that drive success. You only need to look at United Airlines’ recent disastrous negative publicity to see how they blew it. But there is a risk in being too rigid in the way culture is defined and interpreted.
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Warren Buffett Is Betting the Airline Oligopoly Is Here to Stay
Harvard Business
NOVEMBER 17, 2016
Warren Buffett got burned with an airline investment in the 1990s. airlines, taking a 4.16% stake in American Airlines, smaller stakes in United and Delta, and an undisclosed stake in Southwest Airlines. airlines had one thing in common: their largest investors. billion in the four largest U.S.
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The Reason Air Travel Is Terrible and So Few Airlines Are Profitable
Harvard Business
MAY 27, 2016
Why is the airline industry so terrible? Which brings us back to the airline industry. ” Airlines are also pursuing efficiency in ways customers don’t see so easily, such as reducing the number of short-haul flights they offer and centralizing passengers in large airports.
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35 What’s Your Succession Plan? I Hope It’s Better than United Airlines Plan
Martinka Consulting
MAY 13, 2016
On March 14 was the day United Continental Airlines CEO Oscar Munoz eturned to work after he had a heart attack and heart transplant last October. I Hope It’s Better than United Airlines Plan appeared first on Martinka Consulting. As the Wall Street Journal stated on March 7, 2016: “Mr.
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Book Review – “How the mighty fall” by Jim Collins
Tom Spencer
MARCH 24, 2018
A fine example of a company that passed through the five stages of decline to ultimately collapse was the one popularly known as “the king of good times” – Kingfisher Airlines. Kingfisher Airlines, once known for its best in class service, on board meals, and staff courtesy fell from grace due to excessive arrogance.
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To Change Your Strategy, First Change How You Think
Harvard Business
MAY 17, 2017
The airline industry is a cautionary tale of what happens when companies emulate new business models without bringing over the associated mental models. For over 40 years, Southwest Airlines has been a disruptive force in the airline industry, creating an entirely new category and a record 43 consecutive years of profitability.
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Achieving Startup Success via Product-Market Fit
Tom Spencer
JULY 14, 2023
For example, Southwest Airlines competes directly with Delta and American Airlines, but also competes with car travel because of its unique business model. Thus, Southwest must keep an eye on both the airline industry as well as automobile transportation. Another hidden substitute is for the customer to do nothing at all.
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78 Airlines’ New Basic Economy Fares Show the Power of No-Frills Pricing
Harvard Business
MARCH 3, 2017
American Airlines and United Airlines recently joined Delta in offering passengers a lower-priced option to fly: basic economy. At first blush, it’s difficult to see how a further degradation of airline service can enhance profits and attract customers. Want to save a couple of bucks on your next flight?
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Tweeting About American Airlines' Social Strategy
1 to 1
SEPTEMBER 26, 2013
Social media might have been born out of humans'' need to communicate with friends, to remove geographical boundaries, and share information with loved ones. But it has long moved on to become an important tool for organizations, and the more savvy ones are leveraging it to interact with their customers. 1to1Media.com/weblog.
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What's Fueling Customer Complaints with Airlines
1 to 1
APRIL 5, 2016
More flights are arriving on time while airlines are losing fewer bags and fewer passengers are getting bumped from flights. Yet customer complaints are at their highest levels since 2001, according to the 2016 Airline Quality Rating report. percent in 2014 to 79.9
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20 3 Ways American Airlines Can Win Customers
1 to 1
OCTOBER 18, 2015
After nearly two years since their initial merger, American Airlines and US Airways officially became one airline on Saturday. And after a million hours of training and more than 9,000 tests of kiosks, the airline is facing the last remaining hurdle where mergers are concerned: going live with their combined reservations system.
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A Look at Malaysia Airlines’s Crisis Communications During the Crisis of Flight MH370
Melissa Agnes
MARCH 13, 2014
By now, we’ve all heard of the terrible crisis Malaysia Airlines is facing with flight MH370 appearing to have vanished out of thin air with over 200 passengers and crew members aboard. It’s an unthinkable situation, though one that every airline needs to be prepared to properly manage at any given time.
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List: Global Strategy Firms 2013
Tom Spencer
JULY 22, 2013
List of Global Strategy Firms in 2013. BELOW is a hand-picked list of leading Global Strategy Firms. Maybe not, but seeing as Sydney is at the other end of the earth you would expect a truly global strategy firm to have an office there (if you want to see a list of purely Aussie strategy firms for 2013, click here ).
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2014 List of Strategy Consulting Firms in Sydney
Tom Spencer
MAY 15, 2014
The definitive 2014 List of Strategy Consulting Firms in Sydney. Below is our 2014 list of strategy consulting firms in Sydney. This list will be of interest to you if you live in Sydney (or you would like to live in Sydney), and: you want to become a strategy consultant, or. Pacific Strategy Partners. Source: Flickr ).
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76 Herb Kelleher Is My Generosity Marketing Co-Pilot
Henry DeVries
JANUARY 18, 2019
And no one personified generosity marketing better than the late Herb Kelleher, the man who used the strategy to build Southwest Airlines into one of the most profitable and admired airlines. Generosity is the killer app of marketing.
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Consultant Ninja: Consultants = Big Strategy, Little Execution. Client.
Consultant Ninja
JUNE 26, 2009
Consultants = Big Strategy, Little Execution. Client Needs = Little Strategy, Big Execution. But rarely at a strategy consulting firm do we help the client to execute. My response was that if the strategies arent implemented, its a worthless strategy, and thats our fault. Friday, June 26, 2009. at 9:53 AM.
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100 Here’s Why Strategy Chiefs Succeed or Fail
Harvard Business
JANUARY 19, 2018
Why is that some companies have great heads of strategy who make an outstanding contribution to their companies while others don’t? To answer this question, we evaluated a sample of 55 different heads of strategy and looked more closely at 11 who were particularly successful and 10 who were at the other end of the spectrum.
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Seabury Group Interviews and Culture
Management Consulted
JUNE 14, 2015
Founded in 1995 by former Bain consultants and headquartered in New York City, they focus on developing airline strategy and implementing major operational turnaround. In fact, one of our interview coaches, Michael Hecht, used to work for The Seabury Group and now works for Delta Airlines as a member of their Skymiles team.
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Your Strategy Has to Be Flexible — But So Does Your Execution
Harvard Business
NOVEMBER 14, 2017
” This and a slew of similar maxims reflect a common view of strategy execution: that it’s distinct from strategy, harder to pull off than defining a strategy, and therefore more critical to success — underpinned by seemingly indisputable virtues such as diligence, discipline, consistency, alignment, and focus.
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Leadership in World 2.0 is Going to Look a Lot Like World 1.0
Markovitz Consulting
SEPTEMBER 15, 2020
To be sure, if you own cruise ships, an airline, or a live concert venue, you’ll have to deal with serious changes to your business models for a while. The fundamental principles of good business transcend the effects of COVID-19, the shift to work from home, new technologies, and all the other changes we’re living with now.
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124 Your Mobile Strategy Can’t Just Be About Phones
Harvard Business
JULY 27, 2017
To get there, companies should take the time to level-set their efforts with three strategic exercises: Reexamine your goals and strategy. With more and more options for mobile interactions, businesses all too often get their digital strategy wrong — or don’t reassess it often enough. Insight Center. Think about Airbnb.
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32 Consultant Ninja: Technology/Device Social Crutch: Management.
Consultant Ninja
MARCH 4, 2013
I am a strategy consultant at. 2010-Present: Off the road 2009 Stats: Airline Miles: 24,902 Nights away from home: 73 (of 216: 34% of nights) AMEX Charges: $21,220 2008 Stats: Airline miles: 87,589 Nights away from home: 159 (of 365: 43.6% Older Post. Subscribe to: Post Comments (Atom). Monday, March 4, 2013.
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Project management
Seth Godin Blog
JUNE 21, 2023
Showing up on time for a meeting is a project (airlines! And yet, no one ever teaches us that this is a skill that can learned and delivered with strategy and technique. A project is a promise. It’s about coordinating unknowable future events to deliver something of value. and so is building a skyscraper.
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Consultant Ninja: The Etymology of Consulting: Management.
Consultant Ninja
SEPTEMBER 8, 2009
I am a strategy consultant at. 2010-Present: Off the road 2009 Stats: Airline Miles: 24,902 Nights away from home: 73 (of 216: 34% of nights) AMEX Charges: $21,220 2008 Stats: Airline miles: 87,589 Nights away from home: 159 (of 365: 43.6% Older Post. Subscribe to: Post Comments (Atom). Tuesday, September 8, 2009.
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Leave the Airlines Alone
Strategy+Business
FEBRUARY 9, 2016
Why we shouldn't expect the price of air travel to fall just because jet fuel is cheaper.
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The Trend Is Your “Friend”
CaseInterview.com
APRIL 4, 2020
I received a message just now from someone who works in the airline and cruise ship industries. Given that mindset, what do you do if you run an airline or a cruise ship business? It’s certainly one strategy. I have no idea if any of this is true, but you’d better believe that if I ran an airline, I would be looking into it.
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76 Free Market Response to Ebola
MishTalk
OCTOBER 17, 2014
Those are common sense questions that airlines may have asked themselves. But airlines do not initiate travel bans in this over-regulated society. I read a comment that airlines are being greedy. Airlines are not in position to ban flights from specific countries for medical reasons. No, and neither would anyone else.
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Malaysian BA 777 Passenger Jet Goes Down Over Ukraine, 295 Killed; Ukraine Blames Separatists Who Deny Responsibility
MishTalk
JULY 17, 2014
A second disaster hit Malaysian Airlines today. A Malaysia Airlines passenger jet has crashed in Ukraine 60km from the border with Russia, ITAR-TASS news agency reported on Thursday. Malaysian Airlines confirmed by Twitter that it had lost contact with flight MH17, the scheduled flight for that route.
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65 Russia Ponders Russian Airspace No-Fly Zone for EU Commercial and Passenger Jets
MishTalk
AUGUST 5, 2014
The sanctions retaliation game took another big leap forward today with the EU in the spotlight: Moscow May Force European Airlines to Fly Around Russia. At the height of the Cold War, most Western airlines were barred from flying through Russian airspace to Asian cities, and instead had to operate via the Gulf or the U.S.
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76 Flaunting the Rules
Martinka Consulting
JUNE 2, 2021
At the gate, two airline employees came onboard to escort a young couple off the plane. Later I was walking out behind the couple and the cops and heard one of the cops say they don’t enforce mask wearing but passengers have to adhere to airline rules. The couple was being “interviewed” by the police as we crossed the gate area.
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