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TCIP #027 – Successful Issue Management with Tony Jaques

Melissa Agnes

Welcome to episode #027 of The Crisis Intelligence Podcast, with Melissa Agnes and Tony Jaques. A question I get asked often is, “what is the difference between an issue and a crisis?” ” It’s a common question and rightfully so as it’s an important one. Running time: 57:12.

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Issue? Crisis? What’s The Difference and Why Is It Important?

Melissa Agnes

It’s a major mistake to treat issue and crisis as interchangeable terms. Not only do they have very distinct meanings, but they need a different management response. Issues can be the warning signs that a crisis is possible. And issue management can be regarded as a powerful tool for crisis prevention.

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Increasing Profitability In Times of a Crisis: How the Right Approach to Project and Resource Management Can Help Improve Business Outcomes

Epicflow

Let’s dive deeper into the issue. The significance of proper project and resource management during an economic downturn In a great number of companies, cost-cutting is a typical measure implemented in response to a crisis or recession. Why is it so important?

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Navigating the COVID-19 Crisis

Brimstone Consulting

Actions to take now to help you lead through the COVID-19 crisis, navigate change, and emerge ready for the future. While the impact and magnitude of the COVID-19 pandemic vary depending on the sector, business model, and geography, we are all experiencing a crisis of momentous proportion. There will be … a different state.”. .

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TCIP #031 – Dealing with Internet Defamation and False Online Reviews with Whitney C. Gibson

Melissa Agnes

Welcome to episode #031 of The Crisis Intelligence Podcast, with Melissa Agnes and Whitney C. In this episode of The Crisis Intelligence Podcast, Whitney C. Additionally, we discuss what in-house council needs to know, how they can prepare now and tips for keeping up with this ever evolving issue and risk. Get connected!

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One Very Important Element that Most Customer Service Programs Lack Today

Melissa Agnes

Customer service programs and trainings are important. It’s important to educate and train your frontline to be able to engage and empower your clients, to build relationships and to humanize your brand. However, one area of the customer service training that often gets overlooked is issues management.

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Wrap Up Post from Issues Management Workshop at #CPRS2014

Melissa Agnes

Sometimes an issue will stir up on a different platform or without the use of hashtags and you may not always be the first to hear about it. However, if you’re monitoring social media in real-time, you will become aware of the issue as it grows and really turns into an issue in need of your attention.