Tom Spencer

JULY 16, 2015

It can help to assess the business situation in the context of entering a new market, M&A, product development, and starting a new business. For example, a doctor may prescribe medicine, paid for by an insurance company, and used by the patient. What products and services do they offer? Customer Segmentation.

Case Interview 60

Case Interview Industry Productivity Interviews 60

Harvard Business

NOVEMBER 12, 2018

The goals include eliminating poverty, offering affordable and clean energy, achieving gender equality, protecting ecosystems, increasing responsible consumption and production, and much more. And at many companies, sustainability efforts are measured with well over 10 internal metrics.

How To 37

How To Metrics Survey Energy 37

Harvard Business

NOVEMBER 29, 2018

A core challenge of management is to ensure that the organization’s priorities, strategies, and metrics are consistently embraced and that any impediments are identified and addressed quickly. Metrics that are reported daily, such as “units at capacity.” Accountability is vital to the efficiency of the process.

System 38

System Healthcare Metrics Operations 38

Harvard Business

JANUARY 31, 2017

This difference in strategy means that business users are more likely to have access to a consistent set of up-to-date metrics for decision making, and the organization can generate predictions about their business from data they collect. Insurers can use this data to better understand their customers and to price policies accordingly.

Company 28

Company Operations Data Benchmarking 28

Harvard Business

NOVEMBER 22, 2016

Why the Insurance Industry Can’t Risk Overlooking Artificial Intelligence. Is your content discoverable across product lines and business units? Is the legacy content in your organization easy to reuse across product and business lines? Tomorrow’s IME Landscape. Reusability. Delivery personalization.

Media 29

Media Metrics Education Insurance 29

Harvard Business

SEPTEMBER 24, 2018

Dozens of companies, ranging from telcos ( Sprint , AT&T ), to tech giants (SAP, IBM), to automakers and insurance companies (MINI, State Farm ) have launched similar experiments. At Grid70, one tenant reported a 30%–40% reduction in product development time after a redesign of their workspace.

Company 36

Company Case Interview ROI Engineering 36

Harvard Business

SEPTEMBER 21, 2016

Looking at one metric for gauging customer advocacy, the Net Promoter Score, promoters are worth nearly three to seven times more in lifetime value than detractors, depending on the market. They become promoters because they’re delighted with your products or service, and maybe the entire experience surrounding the product.

Sales 28

Sales Insurance Insurance System 28

Harvard Business

JULY 19, 2016

For example, Allstate Business Insurance, a division of Allstate Insurance, used the tools to develop a virtual assistant known as ABIe (pronounced “Abby”) to answer questions from its 12,000 agents. Enter ABIe (shorthand for the Allstate Business Insurance Expert), which my firm helped develop.

Company 28

Company Knowledge Base Insurance Insurance 28

Harvard Business

JULY 21, 2016

In our study, “Waking Up On The Right Or Wrong Side Of The Bed: Start-Of-Workday Mood, Work Events, Employee Affect, And Performance,” we examined customer service representatives (CSRs) in an insurance company’s call center over several weeks. These small breaks piled up, leading to a greater than 10% loss of productivity.

Productivity 28

Productivity Insurance Insurance Metrics 28

Harvard Business

NOVEMBER 14, 2016

They undermine productivity and account for more than 85% of health care costs — a big reason premiums for employer-sponsored health care have increased by 123% since 2000 while wages have increased by only 43%. One example is Omada Health , which modeled its product after the landmark Diabetes Prevention Program study.

Metrics 28

Metrics ROI Journal Study 28

Harvard Business

NOVEMBER 22, 2017

Why is one insurance company deep into an agile transformation while another is experimenting with it only at the edges of its business? That means choosing the right dashboards, defining which metrics matter most and mapping out how long-range planning, resource allocation, and budgeting will work. Yet change they must.

Strategy 28

Strategy Strategy Strategy& Company 28

Harvard Business

FEBRUARY 5, 2018

Real entrepreneurs constantly worry about things that could prove fatal to their company: cash crunches, technical problems with the product, the emergence of a well-funded rival. That’s not true of public companies, where quarterly metrics are scrutinized by analysts, and activist investors can buy up large stakes and push for change.

Interviews 34

Interviews Company Insurance Insurance 34

Harvard Business

MAY 1, 2018

For example, responding to an analyst question during an earnings call on how investors should be thinking about Tesla’s plan to ramp production up, Musk said, “…production ramps look like an S-curve. He also keeps focusing investors on the S-curve of growth that Tesla is on. Tesla’s future is uncertain.

Automotive 28

Automotive Trends Marketing Transportation 28

Harvard Business

MAY 8, 2017

Whereas most business lists analyze companies by traditional metrics such as revenue or by subjective assessments such as “innovativeness,” our ranking evaluates the ability of leaders to strategically reposition the firm. We then narrowed the list to 18 finalists using three sets of metrics: New growth.

Methodologies 52

Methodologies Culture Metrics Company 52

Harvard Business

OCTOBER 3, 2016

Good statistics on immigrant entrepreneurship are exceptionally difficult to assemble, and therefore it’s challenging to create productive policies. states, with more being added as their unemployment insurance (UI) filings data become available. The database currently covers 31 U.S.

Government 43

Government Policies Examples Insurance 43

Harvard Business

JUNE 13, 2016

So what if bonus compensation for both executives and sales employees was tied instead to potential real outcomes of a product while in clinical testing — like prolonging a person’s life who has cancer — and measured outcomes after it was approved and selling on the market?

Pharmaceuticals 28

Pharmaceuticals Sales Marketing Industry 28

Management Consulted

SEPTEMBER 25, 2016

The Net Promoter Score is a customer loyalty metric originally formulated by Fred Reichheld, Bain & Company, and Satmetrix in 2003. Because customers are key to bringing about this change, customer satisfaction metrics helps to see the true story. Want to find out what the Ultimate Question is? WHY READ IT? Scripps Co.,

Bain 100

Bain Survey Banking Metrics 100

Management Consulted

OCTOBER 16, 2016

Household Products. Round three is a 45 minute PowerPoint presentation including a SWOT analysis and other metrics for a company of your choosing. Digital Services. Industries. Financial Services. Pharmaceutical and Biotech. Marketing & Sales. Research & Development. Manufacturing. Aerospace and Automotive. Technology.

Groups 100

Groups Interviews Culture Case Interview 100

Harvard Business

NOVEMBER 7, 2018

The challenge, she said, was that these managers were highly proficient in their own disciplines such as finance, marketing, research, clinical care, and insurance reimbursement — and had demonstrated that they could manage people in these areas — but she needed them to be “bigger” leaders.

Leadership 49

Leadership Handbook Healthcare Emotional Intelligence 49

Harvard Business

DECEMBER 13, 2016

The team used an outside consultant with experience in automotive product design to train and coach the leader and team members in the new capability. In addition, the Care in Place team met with a leader at a large insurance company that insures 45% of Atrius Health’s elder population.

Case Interview 28

Case Interview Insurance Insurance System 28