Efficiency Insurance Metrics Productivity 
Harvard Business
APRIL 5, 2017
However, firms can efficiently increase margin growth without much revenue growth by managing to squeeze out their fixed costs to service the same level of output. So this measure may mislabel efficient companies as myopic. Corporate culture. One way to gauge this is in how a firm treats its workforce in bad times.
Harvard Business
FEBRUARY 22, 2017
Practitioners and pundits alike have long debated which metric is best for assessing the performance of a service organization. It’s not surprising that the metric figures prominently on a service rep’s scorecard. Why is average handle time such a bad metric for service? Enabling this type of climate is hard work.
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Harvard Business
JANUARY 31, 2017
This difference in strategy means that business users are more likely to have access to a consistent set of up-to-date metrics for decision making, and the organization can generate predictions about their business from data they collect. Insurers can use this data to better understand their customers and to price policies accordingly.
Harvard Business
NOVEMBER 29, 2018
A core challenge of management is to ensure that the organization’s priorities, strategies, and metrics are consistently embraced and that any impediments are identified and addressed quickly. Metrics that are reported daily, such as “units at capacity.” Accountability is vital to the efficiency of the process.
Harvard Business
JULY 19, 2016
These include improving data-mining operations, helping with training, and making structured, repeatable tasks and processes far more efficient and less costly. Enter ABIe (shorthand for the Allstate Business Insurance Expert), which my firm helped develop. The cost of simply expanding the call centers was prohibitive.
Harvard Business
NOVEMBER 14, 2016
They undermine productivity and account for more than 85% of health care costs — a big reason premiums for employer-sponsored health care have increased by 123% since 2000 while wages have increased by only 43%. One example is Omada Health , which modeled its product after the landmark Diabetes Prevention Program study.
Harvard Business
NOVEMBER 22, 2017
Why is one insurance company deep into an agile transformation while another is experimenting with it only at the edges of its business? That means choosing the right dashboards, defining which metrics matter most and mapping out how long-range planning, resource allocation, and budgeting will work. Yet change they must.
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