CaseInterview.com

MARCH 17, 2020

The need for effective leadership is especially acute during a major crisis. Today, I wanted to share a framework for how you can lead others in any crisis you may face. My experience with crisis management comes from two perspectives. Second, in my free time, I volunteer as an emergency worker for my town and county. (I

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Rick Conlow

MARCH 25, 2020

Managing in a Crisis. In tough times (like the coronavirus crisis) a leader needs to wear two hats. First, be compassionate and empathetic. Second, at the same time leaders need a backbone of steel. During a crisis it is important to over communicate. Getting everything done. No one is perfect.

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Halo Psych

MARCH 23, 2023

If you lead a team then I would hazard a guess that you and your team have weathered an emergency, crisis or surprise… or two. In a hyper-connected, always on, turbulent world, there are very few organisations and teams that won’t encounter some kind of emergency or crisis at some point. Put forward an unusual idea. Learn from failure.

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Makarios Consulting

JANUARY 18, 2023

You can get caught in it all unawares. Now, it’s time to get out. But time and time again, year after year in our leadership coaching experience, this is what we see. The director expected clear communication and regular updates as part of the CMO management. That’s all there is to it, right?

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Peter Stark

MARCH 17, 2020

There is no better time to emerge as the leader than in the middle of a crisis. Whether the crisis is the loss of a major customer, the main server failing, the price of your company’s stock tanking or the most recent Coronavirus which has shot a hole through the bow of our economy, in the moment of crisis, what is needed is a leader.

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Rick Conlow

MAY 30, 2020

Employee work inches apart, lunchrooms are crowded, sanitation is inconsistent, and communication poor. Hundreds are getting sick. Resources are thin, decisions impossible to make at times on who to help and with what. Likewise, confronted at times with uncooperative hospitals and administrators. Production is the goal.

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Melissa Agnes

OCTOBER 6, 2014

The growing demand for immediate and real-time communication and updates in a crisis can be overwhelming. So how can you meet this demand while not compromising – but rather enhancing – your crisis management? Real-time means real-time. FYI, this needs to be one of your crisis management goals.

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Melissa Agnes

JANUARY 18, 2017

One important aspect of your organization’s successful crisis management, is being able to reach out to, and communicate with, all impacted and relevant stakeholders, in a timely and efficient fashion. Who’s responsible for these communications? Next steps for your crisis preparedness program.

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Brimstone Consulting

APRIL 14, 2020

Actions to take now to help you lead through the COVID-19 crisis, navigate change, and emerge ready for the future. While the impact and magnitude of the COVID-19 pandemic vary depending on the sector, business model, and geography, we are all experiencing a crisis of momentous proportion. Communicate – a lot.

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Melissa Agnes

MAY 2, 2016

I often get asked the following question: What should we include in our organization’s crisis management plan? 5 important elements to include in your crisis plan. 5 important elements to include in your crisis plan. Not all incidents and issues escalate to crisis level. 1- Activation guidelines.

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Melissa Agnes

JULY 20, 2014

Welcome to episode #007 of The Crisis Intelligence Podcast, with Melissa Agnes and Sara Hawkins. Her policy is to never say “no”, but to help her clients find the right strategies and solutions to their problems. The acceptable version of “no comment” and how to communicate it with your stakeholders. Running time: 1:01:16.

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Brimstone Consulting

DECEMBER 15, 2020

As the COVID-19 crisis enveloped the globe, Eric J. Emerging leaders have been identified through their work to bring teams together, get the job done, and move organizations forward. You need to be the change that creates the mental shift within the organization and engenders organizational change.

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Melissa Agnes

JULY 28, 2014

Join Melissa Agnes, international crisis speaker and president of Agnes + Day , for a free webinar discussing how to survive a crisis in this 21st century, on Thursday, August 7th at 12:00 Noon, EST! The expectations of your audiences: Your audiences’ expectations of your organization in a crisis are ever-evolving.

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Melissa Agnes

AUGUST 13, 2014

It worries me when crisis communication professionals are still advising their clients to avoid social media in a crisis. Social media presents so many powerful opportunities to communicate and build trusting relationships with your audiences. Braud says: “Stop trying to fight the crisis on social media.”

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Melissa Agnes

JULY 26, 2016

It watches like a thrilling trailer and is meant to get organizations thinking about their cyber security preparedness. Take a look: Are you ready for a cyber security crisis? Cyber security is a crisis scenario that is extremely top of mind these days – and rightfully so. This video is exceptionally well done.

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Melissa Agnes

SEPTEMBER 9, 2014

While your team gets to the route of the problem, the clock continues to tick and the news of the crisis continues to spread. Put the crisis to bed as quickly as possible, while suffering the least amount of negative repercussions to the organization’s reputation and bottom line. Sound like a nightmare?

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Melissa Agnes

SEPTEMBER 2, 2014

When you hire a crisis management professional or firm, whether prior to or during a crisis, expectations of both parties need to be clear. Surprises are not something you want to experience while managing a crisis, the crisis will present you with enough of those on its own! Qualities of a worthy crisis professional.

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Melissa Agnes

MAY 26, 2014

We are frequently reminded that the art of crisis communications and crisis management is a tough one to master. Some people do it right in a crisis. So, let’s look at what to avoid when confronted with a crisis. Ignore the crisis … It’ll go away right? Today, speed is everything.

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Melissa Agnes

AUGUST 12, 2014

Yet the 2014 Edelman Trust Barometer shows that consumer trust in executives (and government) is at an all-time low. In a crisis, you need your stakeholders to trust your spokesperson and, thus, your organization. It takes time and energy to build a community of trust. Trust in executives is at a global all-time low.

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Melissa Agnes

JUNE 8, 2014

Welcome to episode #001 of The Crisis Intelligence Podcast with Captain Chris Hsiung and Shino Tanaka. When I think “crisis intelligence” I immediately think of the Mountain View Police Department in Silicon Valley. Running time: 56:40. Get connected! It’s a conversation that impressed and inspired me. Or via email.

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Effective Managers

NOVEMBER 24, 2020

We need to learn new strategies for ensuring transparency and building trust through remote communication, to which an accountability culture is key. Communication is Vital. When not working in the office, it is difficult for managers to communicate with their team, which can lead to a feeling of isolation and disconnection.

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Melissa Agnes

FEBRUARY 16, 2016

Crisis communication is one of the most important aspects of your crisis management. In fact, whom you communicate with in a crisis, along with when and how you communicate with them, can mean the difference between successful crisis management and crisis management failure. Candidates.

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Melissa Agnes

OCTOBER 19, 2014

Welcome to episode #020 of The Crisis Intelligence Podcast, with Melissa Agnes and Bill Boyd. As the Ebola crisis continues to make waves in the United States and around the world, the CDC, government, hospitals and countless others are being looked to to lead the public through this epidemic. The second is Fearbola.

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Melissa Agnes

APRIL 18, 2016

Welcome to episode #056 of The Crisis Intelligence Podcast, with Melissa Agnes and Daniel Linskey. I recently had the honor of sitting down with Daniel Linksey, former Superintendent in Chief of the Boston Police Department, to record an episode of the Crisis Intelligence Podcast. Subscribe to the Crisis Intelligence Podcast!

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Melissa Agnes

JUNE 28, 2015

Welcome to episode #054 of The Crisis Intelligence Podcast, with Melissa Agnes and Claudia Liute. Claudia is a humanitarian who works on the ground in some very hostile and conflicted crisis-affected communities. This, unfortunately runs true on many levels of crisis management, not just in humanitarian work.

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Melissa Agnes

SEPTEMBER 21, 2014

Welcome to episode #016 of The Crisis Intelligence Podcast, with Melissa Agnes and Jonathan Hemus. The first was flight MH370 that disappeared without a trace while flying from Kuala Lumpur to Beijing. These are the questions Jonathan Hemus and I discuss and answer in this episode of The Crisis Intelligence Podcast.

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Peter Stark

FEBRUARY 15, 2021

One of your vendors gets hacked and your system and data is compromised. The following 9 tips will help leaders and teams stay focused on doing the right thing when faced with adversity. When crisis hits, our mind tends to pull us to the negative aspects of the situation. What actions will we take to get there?

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Rick Conlow

MARCH 25, 2020

Managing in a Crisis. In tough times (like the coronavirus crisis) a leader needs to wear two hats. First, be compassionate and empathetic. Second, at the same time leaders need a backbone of steel. During a crisis it is important to over communicate. Getting everything done. No one is perfect.

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Melissa Agnes

JULY 13, 2014

Welcome to episode #006 of The Crisis Intelligence Podcast, with Melissa Agnes and Patrice Cloutier. Especially in a crisis. It can literally mean the difference between surviving the crisis with your reputation and bottom line intact, and millions of dollars in loss of annual revenue (or your equivalent). Running time: 47:03.

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Melissa Agnes

NOVEMBER 10, 2014

When was the last time you sat down with different members of your team or staff to identify risks that leave your organization vulnerable? When was the last time you looked at the risks you’ve already planned for and determined whether or not those risks have evolved or changed? Don’t think this applies to you?

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Melissa Agnes

FEBRUARY 3, 2015

Can any organization be a crisis communication pro? Being crisis-ready, crisis-intelligent, isn’t a mysterious quality that only a few people or organizations possess. It’s a skill that gets developed and honed over time, with effort and attention. Absolutely, why not? Categorize your risks.

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Melissa Agnes

JULY 9, 2014

These programs and trainings should be strategic and focus on things like real-time communications, social media and using the right tone. However, one area of the customer service training that often gets overlooked is issues management. The appropriate ways to communicate, in what tone and in what instances.

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Melissa Agnes

FEBRUARY 10, 2015

How many data breach hacks are you going to watch happen to others before you get your team in gear and take the necessary precautions to minimize this risk from happening to your organization? How to minimize the risk of a data breach crisis. Does your organization communicate confidential information and trade secrets via email?

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Melissa Agnes

JUNE 19, 2014

Since the podcast on “ doing crisis communications right “, with Captain Chris Hsiung and Shino Tanaka, aired last week, I’ve received some really great follow up questions from listeners. Your follow up questions answered: Doing crisis communications right.

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Melissa Agnes

MARCH 1, 2016

Your corporate culture directly impacts your organization’s crisis management. Successful crisis management has a lot to do with an organization’s corporate culture and the mindset it instils in its team members. Embedding the right corporate culture for successful crisis management. Simple next steps to take.

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Melissa Agnes

JUNE 6, 2015

Welcome to episode #052 of The Crisis Intelligence Podcast, with Melissa Agnes and Monika Lancucki. When the company Monika Lancucki worked for went into receivership, they knew they were in for a crisis management challenge. How to prepare and manage a corporate crisis involving receivership. Running time: 54:31.

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Melissa Agnes

JULY 19, 2016

Live-streaming is an emerging reality that you should be addressing and incorporating into your crisis preparedness program. It’s no secret that social media and mobile technology have changed the landscape for crisis management. But there’s more to it than just the reach and real-time impact. Perception is reality.

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