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Achieving Customer Experience Leadership

Rick Conlow

This customer experience training video will share the state-of-the-art in the field. Leaders focus more on their industry, finances, profitability, and marketing, they are not experts in helping customers. Watch this video and take notes on what the requirements to succeed. Go here for Rick’s Superstar Leadership eBook.

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Achieving and Sustaining Customer Experience Leadership

Rick Conlow

This customer experience training video will share the state of the art in the field. However, executives are focused on their industry, finances, marketing, and profitability. Rick shares in the customer experience (CX) training video how to improve the CX and your NPS scores in your company. Most try and end up failing.

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Is Behavioral Economics Used in Business?

Steve Shu Consulting

Back in 2010, I was part of a team that started one of the early behavioral finance centers with one of the investment manufacturing firms in the United States. Or they can pursue narrower approaches, like research and thought leadership. Mercer UK – Personalised Pension Videos.

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How To Position Yourself as a Peer (and Stay Out of the Dreaded "Pair-Of-Hands" Trap)

Consulting Matters

The first trap is what I would call the Surrogate Leadership Trap. Many consultants by virtue of their natural leadership abilities or past executive experience are invited to play a role that involves more than simply giving expert advice or recommendations but rather step into the role that the client is supposed to be playing.

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Emergence of Formal Behavioral Insights Teams and Initiatives

Steve Shu Consulting

I recently ran into a short video by the New South Wales government which does a great job of introducing the notion of behavioral insights and application in the governmental space. Companies like Idomoo present companies with an opportunity to tap into behavior change using massively-automated and personalized videos.

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Go Faster Alone but Farther Together

Chad Barr

LEGO: A Blueprint for Collaboration and Individual Ingenuity At the dawn of the 2000s, LEGO found itself on the brink of collapse, its brand diluted and finances in turmoil. .” Let’s delve into these examples to uncover the profound lessons they offer. The appointment of Jørgen Vig Knudstorp as CEO marked the turning point.

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The Most Common Money Fears of Consultants & Coaches (and How to Get Over Them)

Consulting Matters

I had just come through a divorce the decimated my finances. Sure they may ask for a training program to develop their leadership talent. ” Get my Free Value Proposition Creation Video Training! Invest in specialized business development support and training with the full expectation it will pay off.