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VOMP Your Way Out of a Conflict

Makarios Consulting

Knowing how to resolve them is critical to not only peace within your business, but to the ongoing productivity of your business. Mary Ann acknowledges the need for sales to align better with operations and concedes that some commitments might have been made in haste. Conflict is challenging, tiring, and frustrating.

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Back office vs. front office: how to boost efficiency and productivity between both offices

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That’s why it’s critical to keep both front and back office operations running smoothly and effectively. Yet, in many businesses, there is often some overlap and confusion over what defines the roles of a front office and back office, making it difficult to prioritize an area for greater efficiency and productivity. Learn more.

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How to Rebound from the Coronavirus: Your Top Sales Questions Answered

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Like a massive tidal wave, the COVID-19 pandemic has upended business operations, supply chains, and economic activity, leaving a path of uncertainty. However, it has not changed the need for sales teams to produce results. How do I enable a sales environment with at-home sellers? This is especially true today.

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What Skills Do Firms Want in Aspiring Consultants?

Tom Spencer

In this 2-part article, I will outline the 5 key skills of an effective consultant, then discuss how to hone and highlight these skills. Even in day to day scenarios like team meetings, conflict resolution, and decision making, good leadership is essential to ensure smooth operations within the firm.

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Captive Center vs. Outsourcing: How to Pick the Right One for your Customer Service Needs

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These centers are often where customers interact with a brand more directly, and their experiences can bring swift consequences: positive experiences can lead to sales and repeat business, while negative ones can turn customers off a brand for good. Research shows 70% of shopping experiences revolve around how a person feels they are treated.

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Unlock Relevant Sales Experiences with Speech Analytics

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This applies to sales as well as customer service. Inside sales associates are turning to new ways to meet and beat sales targets. One important digital sales tool is speech analytics. The panelists highlighted how speech analytics can empower inside sales associates. Identify top and bottom performers.

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How to Win with Automation (Hint: It’s Not Chasing Efficiency)

Harvard Business

market share in online sales. So a lot of people were surprised when it launched a brick and mortar book store , but as Apple has shown with its highly successful retail operation, there’s a big advantage to having stores staffed with well trained people. Redesign Jobs.