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3 ways conversational messaging compounds CX growth for banks

1 to 1

The landscape of retail banking is rapidly changing. Physical banks are closing and the age of virtual banking is here. It is causing banks and financial services firms to adapt to a whole new way to provide personalized services. The shift to virtual banking. The shift to virtual banking.

Banking 32
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Evolution of Mobile Peer-to-Peer Payments in the U.S.

Tom Spencer

Although mobile payments make the life of the consumer easier, they pose a major challenge for banks and other financial institutions who now face high competition from the financial technology companies (fintechs) that led this transition to mobile P2P payments. million people in the U.S. History of Mobile Payments.

Banking 88
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What If Banks Were the Main Protectors of Customers’ Private Data?

Harvard Business

The obvious consequence from these trends is that the big tech firms will find it increasingly difficult to legally use the personal data they collect. One obvious possibility is that a few big tech companies — such as Apple, or maybe someone new — could become consumers’ data guardians. Mark Wilson/Getty Images.

Banking 32
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The Hum of Chinese Innovation

Tom Spencer

I could write about so many aspects of China, but what really struck me was the level of innovation and entrepreneurship exhibited in so many Chinese endeavours. In this case, one of the more successful innovations has been the introduction of a new type of tea. The fuss was well deserved. or Meituan Waimai. He is a fantastic inventor.”

Trends 87
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The Digital Revolution in Trade Finance

BCG

International trade has tripled as a share of global GDP since 1945, and banks have done well from it. Documentary trade, traditionally facilitated by letters of credit (LCs) issued by banks, is steadily being replaced by open-account trade. Banks must be prepared to respond to rapid changes in the quantity and location of demand.

Finance 74
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Selling Your Competitive Advantages in Consulting

Tom Spencer

a famous tech company, or a major bank). I want to shed some light on that vastly underappreciated matter by examining the important topic of how to identify and sell your competitive advantage. During the recruiting process, firms screen candidates for potential to succeed given the firm’s business portfolio and culture.

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The AI and ChatGPT Boom: What You Need to Know

Comatch

However, there’s a fine line between hype and distraction. To keep up in the rapidly evolving digital landscape, it’s critical that consultants understand how AI can enhance and facilitate their work. In fact, we predict that professionals who learn and leverage AI and ChatGPT will eventually put pressure on those who don’t. What is ChatGPT?