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Retail Bank Operational and Digital Leaders Reap the Rewards

BCG

Article Tuesday, May 10, 2016. BCG’s Retail-Banking Excellence benchmarking study (REBEX) profiles the operational and digital practices and performance of 20 of the world’s leading retail banks, a group of 40 institutions chosen for their size and the strength of their capabilities.

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Desperate Times Call for Effective Turnarounds

BCG

Article Friday, November 11, 2016. Many transformation initiatives focus on improving a company’s financial and operational performance from “good” (or moderate) to “great”—that is, the company is already doing well in some or most areas, yet management still sees a need to make improvements. Winning in the Medium Term.

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How Can Digital Suppliers Accelerate Customers’ Transformations?

BCG

Article Thursday, March 09, 2017. They recognize that digital technologies are increasingly critical to driving sales and efficient operations. See “Simplifying IT to Accelerate Digital Transformation,” BCG article, April 2016.)

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Fighting Uncertainty in Organizations, Including Matrix Ones

Epicflow

The article is based on the webinar “Fighting Uncertainty in Organizations, Including Matrix Ones, to Achieve Excellent Reliability” with TOC experts Eli Schragenheim and Albert Ponsteen. Eli’s innovative approaches and insights continue inspiring professionals and organizations worldwide to achieve operational excellence.

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How AI Is Streamlining Marketing and Sales

Harvard Business

The company collects thousands of sales leads from the businesses it serves, and it wishes to interact with them in the intimate, personal manner consumers have come to expect. Wentworth told me that Drift is generating qualified leads for the sales team by making customers. Analytics are critical to companies’ performance.

Sales 28
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The Hum of Chinese Innovation

Tom Spencer

This volume of new articles sparked an interest in me to learn more about this curious country. Chinese people really love their smart phones, and daily life is also being transformed by the many apps used for everything from hailing a car with Didi (the company that bought Uber China in 2016) to ordering food delivery with Ele.me

Trends 87
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If Retailers Want to Compete with Amazon, They Should Use Their Tax Savings to Raise Wages

Harvard Business

I believe the smartest choice — one that will help them compete against online retailers like Amazon — is to create a better experience for customers and to achieve operational excellence in stores. There were 662 bankruptcy filings in retail, according to bankruptcydata.com, up 30% from 2016.

Retail 28