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IMC USA 2017 Conference Open for Registration!

IMC USA

Register Today for the 2017 IMC USA Consulting Conference! I am pleased to announce the IMC USA 2017 Annual Consulting Conference: Building Your Practice and Adding Value for Clients. Connect, Learn, Grow at IMC USA Conference 2017! Our 2017 Conference Venue. Atlanta Attractions.

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Servant Leadership: The Unstoppable Force for Greatness

Rick Conlow

Managers are poorly trained and disengaged from executive leadership. The negative bottom-line results equal lower customer service, quality, productivity, and sales. I wrote about this potential in 2017– The Foreshadowing of an Employee Apocalypse. Companies cannot blame anyone but themselves. It is continuing this year.

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Servant Leadership: The Unstoppable Force for Greatness

Rick Conlow

Managers are poorly trained and disengaged from executive leadership. The negative bottom-line results equal lower customer service, quality, productivity, and sales. I wrote about this potential in 2017– The Foreshadowing of an Employee Apocalypse. Companies cannot blame anyone but themselves. It is continuing this year.

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Does Your Team Hoard Information?

Harmonious Workplaces

When auditing a sales report, the CRM manager notices the report omits contact information for many company accounts. The sales manager states that he doesn’t trust the other salespeople to not “steal his contacts,” so he does not report contact information, communications, or other data pertaining to his deals. Why allow stinginess?

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Is Your Company’s Data Actually Valuable in the AI Era?

Harvard Business

That is what we heard throughout 2017 and will likely continue to hear throughout this year. Want to know yogurt sales next week? Let’s use data on past yogurt sales. The data you have now is training data. You use that data as input to train an algorithm. Carmen Martínez Torrón. AI is coming.

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Captive Center vs. Outsourcing: How to Pick the Right One for your Customer Service Needs

1 to 1

These centers are often where customers interact with a brand more directly, and their experiences can bring swift consequences: positive experiences can lead to sales and repeat business, while negative ones can turn customers off a brand for good. These days, more is expected of service and sales associates than ever before.

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Wal-Mart Shares Plunge 10 Percent; Retail Price Wars On the Way? Capital Investment Financial Engineering

MishTalk

billion investment in wages and training, including raising the minimum store wage to $10 an hour from $9, were needed to improve customer service and would account for three-quarters of the expected 6 percent to 12 percent drop in earnings per share next year. Supercenter openings would slow to 50-60 in fiscal 2017 from 60-70 this year.