Remove 2017 Remove Productivity Remove Sales Remove Training
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Servant Leadership: The Unstoppable Force for Greatness

Rick Conlow

Managers are poorly trained and disengaged from executive leadership. The negative bottom-line results equal lower customer service, quality, productivity, and sales. I wrote about this potential in 2017– The Foreshadowing of an Employee Apocalypse. Companies cannot blame anyone but themselves. Disrespect at work.

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Servant Leadership: The Unstoppable Force for Greatness

Rick Conlow

Managers are poorly trained and disengaged from executive leadership. The negative bottom-line results equal lower customer service, quality, productivity, and sales. I wrote about this potential in 2017– The Foreshadowing of an Employee Apocalypse. Companies cannot blame anyone but themselves. Disrespect at work.

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Does Your Team Hoard Information?

Harmonious Workplaces

When auditing a sales report, the CRM manager notices the report omits contact information for many company accounts. The sales manager states that he doesn’t trust the other salespeople to not “steal his contacts,” so he does not report contact information, communications, or other data pertaining to his deals. Why allow stinginess?

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Captive Center vs. Outsourcing: How to Pick the Right One for your Customer Service Needs

1 to 1

These centers are often where customers interact with a brand more directly, and their experiences can bring swift consequences: positive experiences can lead to sales and repeat business, while negative ones can turn customers off a brand for good. These days, more is expected of service and sales associates than ever before.

Sales 26
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Is Your Company’s Data Actually Valuable in the AI Era?

Harvard Business

That is what we heard throughout 2017 and will likely continue to hear throughout this year. Want to know yogurt sales next week? Let’s use data on past yogurt sales. The data you have now is training data. You use that data as input to train an algorithm. Carmen Martínez Torrón. AI is coming.

Data 44
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When Selling, Ask Questions, Rank Your Prospects … and Listen!

Emerson Consulting Group

Asking questions is critical to succeeding in selling your product or service or your business in general. Too often otherwise good sales reps fail because they just haven’t learned to stop talking and start listening. The objective of basic sales questions is to identify what your prospect actually wants. to afford our fees.

Sales 40
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Higher Wages Aren’t Enough to Turn Mediocre Jobs into Good Ones

Harvard Business

Higher wages are also necessary for many companies that are stuck in a vicious cycle of bad jobs, bad operations, bad customer service, low productivity, and high costs. Stores overwhelmed by a daily stream of directives from headquarters, dozens of sales reports to read, and 100+ management tools to use. Take-home pay. Career paths.

Retail 35