Harvard Business

SEPTEMBER 25, 2018

Listen to Angelia Herrin, Editor for Special Projects and Research at HBR interview Dr. Terri Cooper, Principal and Chief Inclusion Officer of Deloitte Consulting, about the importance of building inclusive leaders throughout your organization. Angelia Herrin, HBR. Welcome to the Harvard Business Review Analytic Services Quick Take.

Deloitte 38

Deloitte Culture Leadership Research 38

Harvard Business

JUNE 14, 2017

Neasden Control Centre for HBR. Many of the world’s biggest companies operate in silos — for example, their customer service and sales departments do not share a customer relationship management (CRM) database , and employees don’t collaborate around the customer to ensure a powerful customer experience.

Data 38

Data Banking Sales Accenture 38

Harvard Business

AUGUST 29, 2016

In the search for profitable organic growth, more and more companies are making major investments in optimizing the end-to-end customer experience – every aspect of how customers interact with the company’s brand, products, promotions, and service offerings, on and offline. Sponsored by Google Analytics 360 Suite.

Retail 51

Retail Apparel Financial ROI 51

Harvard Business

JANUARY 19, 2018

vincent tsui for hbr. B2C firms have been the leaders in customer analytics initiatives. E-commerce, mobile commerce, and social media platforms have enabled businesses to better sculpt marketing and customer support initiatives and customer services. Assessing the opportunities and the potential pitfalls.

B2B 28

B2B B2C Sales Data 28

Harvard Business

JUNE 20, 2017

Jennifer Maravillas for HBR. health care system spends almost a third of its resources — $750 billion annually — on unnecessary services and inefficient care. health systems, policy makers, and predictive analytics vendors. They may have a clinical background or one in service redesign or quality improvement.

Tools 28

Tools Information Technology Information Technology Education 28

Harvard Business

NOVEMBER 25, 2016

Juan Díaz-Faes for HBR. Although enterprises have been studying analytics for decades, data science is a relatively new capability. One particular challenge that many of these individuals face is how to request new data or analytics from data scientists. Department of Health and Human Services to supplement their own data.

Data 28

Data Analysis Advertising Enterprise 28

Harvard Business

JULY 21, 2016

Paul Garbett for HBR. Despite billions of dollars invested in big data and analytics, the simple truth is that most projects and programs fail to meet expectations. And we have figured out why: analytics forces changes on the C-suite that the CEO has to anticipate and manage, but many don’t.

ROI 28

ROI Data Tools Insurance 28

Harvard Business

OCTOBER 11, 2018

There are plenty of great ideas and techniques in the data space: from analytics to machine learning to data-driven decision making to improving data quality. This is where selling the data directly, building it into products and services, using it as input for analytics, and making better decisions come to the fore.

Data 39

Data Strategy Strategy Strategy& 39

Harvard Business

JUNE 15, 2017

Nicholas Blechman for HBR. While big data, analytics, artificial intelligence, and the internet of things garner the lion’s share of media attention, using data to its full potential is much more about management than it is about technology. Analytics are critical to companies’ performance. Insight Center.

Data 40

Data Company Insurance Insurance 40

Harvard Business

DECEMBER 11, 2018

Angelia Herrin, HBR. Welcome to the Quick Take, a conversation with Harvard Business Review Analytic Services. I’m Angelia Herrin, Editor for Special Projects and Research at HBR. Angelia Herrin, HBR. We’ve got a very large customer that’s a financial services company. Angelia Herrin, HBR.

Apparel 31

Apparel Enterprise Productivity Company 31

Harvard Business

APRIL 21, 2016

laura schneider FOR HBR. Health systems are still learning how to broadly apply such analytics, outside of case examples, to improve patient outcomes while reducing spending. Nurse care managers use these scores to guide intensity of outpatient services, including end-of-life and palliative care, delivered by multidisciplinary teams.

Data 28

Data System Examples Development 28

Harvard Business

AUGUST 11, 2016

A chronic problem is their emphasis on searching for breakthrough innovation — the creation of a truly new, highly valued product or service that could redefine their industry and lead to unprecedented revenue growth. Since 2013 Schwab has added several new elements of value to its services. “Where’s our iPhone?”

Bain 28

Bain Productivity Enterprise Retail 28

Harvard Business

FEBRUARY 28, 2018

nicholas blechman for hbr. Two years earlier, Molly had spearheaded a new subscription service for BBI cleaning products, which had, despite a slow start, shown strong growth in the past two quarters. The goal of the HR initiative was to use data analytics to inform hiring, promotion, and compensation decisions. The Algorithm.

Case Study 40

Case Study Case Studies Study Case Interview 40

Harvard Business

JUNE 29, 2016

Vincent Tsui for HBR. The research, conducted with analytical support from McKinsey and funding from Omidyar Network, included interviews with 37 investors and 10 social enterprise leaders. The entrepreneurs reported that the most important barrier to growth is — surprise!

Talent 53

Talent Enterprise Survey Recruiting 53

Harvard Business

MAY 17, 2017

Tim Evans for HBR. Kelleher is known for saying: “I tell my employees that we’re in the service business, and it’s incidental that we fly airplanes.” The digital revolution is forcing every company to move from business models focused on products and services to those that leverage networks and platforms.

Airlines 52

Airlines Strategy Strategy Strategy& 52

Harvard Business

JUNE 6, 2016

Laura Schneider FOR HBR. And yet, Vanguard is a newcomer to the nascent field of automated, web-based robo-advising, debuting its Personal Advisor Services only last year. I chalk up the success of Vanguard’s Personal Advisor Services to several factors. They say, “You can’t teach an old dog new tricks.”

Company 28

Company Transportation Engineering Software 28

Harvard Business

DECEMBER 7, 2018

In a recent report from Harvard Business Review Analytic Services, experts analyzed how expanding precision medicine offers health care providers new opportunities to provide high-value care. Download the HBR white paper on the Siemens website.

Healthcare 31

Healthcare Fashion Research System 31

Harvard Business

NOVEMBER 9, 2017

These companies’ strategies were viewed by their top executives as analytically sound; performance gaps were blamed on execution. From the perspective of the senior management at many companies, missing sales targets is a failure in the execution of an analytically sound strategy.). Insight center.

Strategy 28

Strategy Strategy Strategy& Boston Consulting Group 28

Harvard Business

JULY 25, 2016

Laura Schneider for HBR. What are consumers saying about your brand, products, services, and competitors? For long-term consumer monitoring, look into a social media monitoring service, such as Radian6 from Salesforce.com, Hootsuite , or HubSpot. What are they doing in social media, and where are they doing it?

Media 28

Media Strategy Strategy Strategy& 28

Harvard Business

SEPTEMBER 26, 2016

Vincent Tsui for HBR. Over my 40-year banking career, I’ve learned that the critical distinguishing factor for advancing in the professional services is emotional intelligence (EQ). Collaboration is essential in professional services firms because most work is done in teams. Collegiality/Collaboration.

Emotional Intelligence 28

Emotional Intelligence Consulting Banking Development 28

Consulting Success

JANUARY 29, 2018

We love being in the trenches with our clients, a case with every professional services firm. A lot of professional services firm get themselves into trouble when they cut up their compensation system to reward overly individualistic behaviors or reward bureaucratic behaviors. The three of us who own Navalent are also practitioners.

Development 189

Development Consulting How To Case Interview 189

Harvard Business

AUGUST 18, 2016

Andrew Nguyen/HBR STAFF. Disruption theory explains and predicts the behavior of companies in danger of being disrupted, but it doesn’t tell a start-up company exactly what product or service to create to successfully disrupt a giant. Customers don’t simply buy products or services. Insight Center.

Hotels 28

Hotels Conference Transportation Productivity 28

Harvard Business

JULY 21, 2017

Kenneth Andersson for HBR. Amazon recently announced a new service, Prime Wardrobe , that allows customers to select 3-15 items and try the clothes for up to seven days, with free shipping and returns for the items they choose not to keep. In the future, smart inventory management and supply chain analytics can fix this.

Retail 28

Retail Productivity Trends Efficiency 28

Harvard Business

APRIL 26, 2016

paul garbett FOR HBR. Sales was traditionally seen as a form of service work, with an emphasis primarily on developing moral character. If you want to see big-data analytics in action, don’t just go to Google or Facebook. For decades, Sales and Academia remained worlds apart and the business world did fine.

Sales 28

Sales Education Training Training 28

Harvard Business

DECEMBER 5, 2017

Tim Evans for HBR. We believe that most fully autonomous vehicles will not be owned by individuals, but by auto manufacturers such as General Motors, by technology companies such as Google and Apple, and by other service providers such as ride-sharing services.

Insurance 39

Insurance Insurance Software Policies 39

Chad Barr

AUGUST 17, 2012

Become a Guest Contributor – I highly recommend you approach: trade associations, successful bloggers and colleagues, thought leaders, famous blogging sites (such as HBR, Fast Company) and suggest you contribute your content. Although there are many free services, the two I would recommend are: ExpertClick and Press Release Sender.

How To 52

How To Intellectual Property Interviews Media 52

Harvard Business

AUGUST 19, 2016

Juan Díaz-Faes for HBR. Sponsored by Google Analytics 360 Suite. We know that customer engagement matters. Yet much of our thinking about engagement remains simplistic. Most current definitions of engagement are bimodal – someone is either engaged or they’re not. Insight Center. Measuring Marketing Insights.

ROI 28

ROI Culture Management Financial 28

Harvard Business

DECEMBER 6, 2016

This means self-driving cars have shifted from a period of wild experimentation directly to market adoption — what Paul Nunes and I describe in our 2013 HBR article as “big bang” disruption. The Next Analytics Age. Insight Center. Sponsored by SAS. Harnessing the power of machine learning and other technologies.

Transportation 28

Transportation Software System Efficiency 28

Harvard Business

AUGUST 9, 2016

Almost every organization today is putting customer experience (CX) at the core of its strategy, aiming to provide products and services that meet customers at every touch point. But many companies fail to deliver, according to recent research by Harvard Business Review Analytic Services (HBR-AS).

Marketing 33

Marketing Insurance Insurance Data 33

Management Consulted

AUGUST 7, 2016

In short, Kash subscribes to the philosophy that demand in the market should come first before a product or service is offered, instead of creating a product or offering a service and then trying to gin up demand. As a heads up : TCG really places an emphasis on analytics and math skills, so be sure to brush up on your Mental Math !

Groups 100

Groups Interviews Culture Case Interview 100

Harvard Business

OCTOBER 16, 2018

Angelia Herrin, HBR. Welcome to the Harvard Business Review Analytic Services Quick Take. I’m Angelia Herrin, Editor for Special Projects and Research at HBR. Angelia Herrin, HBR. Angelia Herrin, HBR. Angelia Herrin, HBR. To find out more, please visit www.Deloitte.com/connectme.

Deloitte 38

Deloitte Consulting Data Talent 38

Harvard Business

AUGUST 31, 2016

Paul Garbett for HBR. Sponsored by Google Analytics 360 Suite. So the banks did everything in their power to put them off: Requiring minimum balances, charging fees for every conceivable service and imposing penalties for any violation of the “rules.” That got old quickly. Insight Center. Turning data into action.

Productivity 36

Productivity Banking Tools Financial 36

Harvard Business

FEBRUARY 6, 2018

.” Meanwhile, skeptics highlight Amazon’s lack of expertise in health care, a sector that many deem curiously resistant to the competitive forces that characterize the retail and web services markets in which Amazon has thrived. At its root, health care is a service that needs to be delivered to a customer.

Retail 37

Retail Operations Data Insurance 37

Harvard Business

SEPTEMBER 13, 2018

A 2016 HBR Analytics survey of 385 managers revealed that most executives were frustrated with planning because they believed that speed was important and that plans frequently changed anyway. Consider the Dutch financial services firm ING Bank. But executives are wary of planning because it feels rigid, slow, and bureaucratic.

Agile 53

Agile Data Fashion Banking 53

Harvard Business

MAY 25, 2016

vincent tsui FOR HBR. Our goal in this article is to offer specific, real-world case studies to show how big data has provided value for companies that have worked with Microsoft’s analytics teams. Machine learning will make supply chains less brittle and reduce the effects of disruptions for many goods and services.

Data 51

Data Advertising Operations Case Studies 51

Harvard Business

NOVEMBER 28, 2017

Paul Garbett for HBR. One of your executives comes to you with a proposal: she wants to lower the quality of service at the restaurants, reduce product safety standards, use deceptive marketing practices, lower employee pay, and adopt worse environmental practices. Imagine you’re the CEO of a casual dining chain.

Company 28

Company Productivity Efficiency Operations 28

Harvard Business

AUGUST 22, 2016

Paul Garbett for HBR. Some of the failure is likely attributable to the fact that many company leaders, including executives, have what’s called marketing myopia —a nearsighted focus on selling products and services, rather than seeing the “big picture” of what consumers really want. Why is this?

Marketing 28

Marketing Transportation Industry Productivity 28