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Assessing Change Management Effectiveness: Essential Metrics

Epicflow

It may seem the outcomes of effective change management are obvious – if positive transformations have happened, the process was effective. . However, the present-day ever-evolving business environment demonstrates that change management is rather a journey than a destination. Change management performance .

Metrics 52
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How to Use Flow Metrics to See if Your Economies of Scale Offer Value, Part 3

Johanna Rothman

Flow Efficiency In How Centralization Decisions Create Friction, Increase Cycle Time, and Cost Money, Part 1, I discussed how removing support staff for departments and managers created longer cycle times. Resource Efficiency Thinking Traps Many Managers And I said the managers were not stupid. See the Wikipedia article.

Metrics 63
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Unemployed Agilists: Review the Hype Cycle & Your Agility to Help You Manage Future Job Changes, Part 4

Johanna Rothman

I started this series by discussing why managers didn't perceive the value of agile coaches and Scrum Masters in Part 1, resulting in layoffs.) Then, in Part 2 , I asked those unemployed agilists to review their functional skills, the skills people need to do a product development job well. And, us agilists need to change.

Agile 96
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3 Key Metrics That Employee Engagement Surveys Miss

Harvard Business

Traditional employee engagement surveys just aren’t working how we need them to. And they’re expensive, too. As the employee disengagement trends upward, the author suggests dispensing with these surveys and reinventing them internally, tailored to your organization’s unique context.

Survey 77
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Project Management Maturity Models: A Basis for Reaching Your Organization’s Business Success

Epicflow

Do you know your organization’s project management maturity level? If not, it’s high time to change the situation: project management maturity has a direct impact on a company’s competitiveness and business success. . What is project management maturity exactly, and how to define its level?

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4 golden tickets to capture CX ROI

1 to 1

This article was written as part of a partnership between 1to1 Media and the European Customer Experience Organization. Talk to someone like Lynn Hunsaker and she’ll tell you there’s some 24 metrics to convey the value of the customer experience. She’s dissected and painstakingly diagrammed each one. Hunsaker gets it.

ROI 26
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Key Performance Indicators (KPIs) for Professional Services Firms

Progressus

These metrics provide the foundation for more outcome-oriented engagements, leveraging real-time data to secure contracts, monitor progress, and demonstrate the value of client investments. Which Metrics Are Essential for Professional Services Firms? For project-centric firms, profit margins rank among the most crucial KPIs.