Harvard Business

MAY 17, 2017

The airline industry is a cautionary tale of what happens when companies emulate new business models without bringing over the associated mental models. For over 40 years, Southwest Airlines has been a disruptive force in the airline industry, creating an entirely new category and a record 43 consecutive years of profitability.

Airlines 51

Airlines Strategy& Strategy Strategy 51

Harvard Business

APRIL 14, 2017

United Airlines is pledging to train its workers better to ensure that “ employees are prepared and empowered to put our customers first ” in the wake of a video showing a passenger being dragged from a plane. The public reacted to the video with horror. That was what management told us to do. Of all the U.S.

Company 36

Company Airlines Video Media 36

CaseInterview.com

JUNE 1, 2020

The reason this occurs is that these two things happen in a recession: First, some opportunities get destroyed (think: airlines, hotels, restaurants). Second, new opportunities emerge or grow dramatically (think: video conferencing, delivery services, telemedicine, PPE). economic history. That’s 30X growth in less than two quarters!).

Case Interview 69

Case Interview Hotels Interviews Video 69

CaseInterview.com

NOVEMBER 26, 2019

For example, I am writing this post from the airport where Alaska Airlines (the only major airline with a hub in Seattle) had a computer system outage. The system that failed was the flight management system -- the one that tells pilots when to fly, what routes to take, and when. Read Our Privacy Policy. No, Thanks!

Case Interview 40

Case Interview How To Airlines System 40

Consultant Ninja

OCTOBER 7, 2008

Management Consultant | Excel Jockey | Slide Monkey | Corporate Insurgent | One-Eyed Man in the Valley of the Blind Mckinsey | Bain | BCG | Booz | Oliver Wyman. Management Consulting. skip to main | skip to sidebar. Consultant Ninja. Wednesday, October 8, 2008. Whos to blame for the mortgage crisis (part 3). Posted by Consultant Ninja.

Oliver Wyman 100

Oliver Wyman Airlines Consulting Bain 100

Melissa Agnes

FEBRUARY 12, 2015

If you want a better idea of what I’m talking about, watch the following short video by NBC New York : Dear transportation industry, WAKE UP!!! If yours is the first airline to be hacked by a terrorist resulting in unthinkable, devastating catastrophe, you will suffer consequences that you may not be able to overcome.

Transportation 45

Transportation Training Training Airlines 45

Melissa Agnes

AUGUST 28, 2014

The topic of my course is social media for crisis and emergency management, which of course includes social media’s role in crisis preparedness and crisis prevention. So far the CPR video in Arabic has had over 7,000 views on YouTube since its launch on Sunday, August 24th 2014.

Healthcare 95

Healthcare Media Guidelines Case Study 95

Organizational Talent Consulting

JUNE 12, 2023

Southwest Airlines operates within an industry routinely made fun of for its poor customer service; however, it is known for the opposite. Check out this Zappos organizational culture video: [link] Keeping culture strong becomes more challenging as the organization grows. The Journal of Product Innovation Management, 30 (4), 763-781.

Culture 76

Culture Strategy Strategy Strategy& 76

CaseInterview.com

JUNE 11, 2019

Then we'd go to the travel department, book our airline tickets, and go get the data (at the client site, visiting our client's client to interview them, etc.). Members get access to 6 hours of video tutorials on case interviews , the actual frameworks I used to pass my interviews, and over 500 articles on case interviews.

Case Interview 49

Case Interview McKinsey Interviews Airlines 49

Harvard Business

APRIL 12, 2017

United Airlines has leapt into a brand disaster of mythic proportions. Around the world, people watched a video of the bloodied man being dragged down the aisle. When will companies realize that everyone now has a video camera on them, and that they can broadcast live on Facebook within minutes?

Airlines 47

Airlines Video Operations Policies 47

Consultant Ninja

MAY 5, 2010

Management Consultant | Excel Jockey | Slide Monkey | Corporate Insurgent | One-Eyed Man in the Valley of the Blind Mckinsey | Bain | BCG | Booz | Oliver Wyman. Im very known for fixing things and making things work," Fuermann said, adding that he believes his meditation helped fix a friends Flip video camera. "I Management Consulting.

Oliver Wyman 100

Oliver Wyman Consulting Airlines Bain 100

1 to 1

MARCH 21, 2023

Delta Airlines CEO Ed Bastian’s announcement that in-flight wi-fi would be free for loyalty members went over with flying colors, drawing hoots and rousing applause. The event, held live after a three-year hiatus, is so named because it focuses on the four pillars of experience management: customer, employee, brand, and product experience.

Report 26

Report Healthcare Airlines Trends 26

Management Consulted

SEPTEMBER 25, 2016

Even as recently as 2006, the concept of measurement, management and their impact on philanthropy was not considered a key tool to business development – that’s why The Ultimate Question 2.0 There are other management fads like CRM, Lean, TQM, and ABC that are very productive, popular and good. was published.

Bain 100

Bain Survey Banking Metrics 100

MishTalk

JULY 18, 2014

Ukraine is making a lot of hay out of videos showing rebels cheering the downed plane. For example the Daily Mail proclaims, with videos ''That was a blast - look at the smoke'': Sick boast of the laughing rebels. Evidence Points Toward Separatists in Missile That Downed Airliner. But does that mean they fired the missile?

Airlines 69

Airlines System Video Report 69

1 to 1

MARCH 2, 2023

While being more strategic about CX means seeking out savings, the panelists wondered how Frontier Airlines’ recent cost-cutting move to eliminate live telephone support will play out. D’Antonio agreed managing channels is a challenge. The discount carrier now directs callers to its website, mobile app, social media, WhatsApp and chat.

Enterprise 26

Enterprise Airlines Video Media 26

MishTalk

JULY 21, 2014

Challenge From Russia Please consider Russia Challenges Accusations that Ukraine Rebels Shot Down Airliner. Russia''s Defence Ministry on Monday challenged accusations pro-Russian rebels were to blame for shooting down a Malaysian airliner and asked the United States to produce satellite images to support its assertions.

Airlines 78

Airlines Operations Government System 78

Harvard Business

APRIL 19, 2017

A case in point is the recent United Airlines public relations fiasco that resulted when security personnel forcibly removed a ticketed customer from his plane seat to make room for one of its employees. Identify and commit to a few crucial “nondelegable” decisions that must be kicked up to a senior manager.

Company 35

Company Airlines Hotels Sports 35

Harvard Business

APRIL 13, 2017

As Noam Scheiber writes in the Times article, “Employing hundreds of social scientists and data scientists, Uber has experimented with video game techniques, graphics and noncash rewards of little value that can prod drivers into working longer and harder — and sometimes at hours and locations that are less lucrative for them.”

Efficiency 58

Efficiency Airlines Study Operations 58

Management Consulted

JULY 15, 2015

Besides some of the traditional benefits that most employers offer, like 401K and stock options, some of the additional Virgin perks are pretty cool – like being able to fly for free on their airlines, subsidized cost of other Virgin company services like mobile service, railway service, gym memberships, etc. Are you an employer?

Groups 100

Groups Culture Interviews Travel 100

MishTalk

AUGUST 21, 2013

See Mish Video: Troubled Currencies (And There are Lots of Them), Gold, Bernanke, Carry Trades, Bubbles. link] Mike "Mish" Shedlock is a registered investment advisor representative for SitkaPacific Capital Management. Visit [link] to learn more about wealth management and capital preservation strategies of Sitka Pacific.'

Banking 52

Banking Airlines Government Financial 52

1 to 1

MAY 7, 2013

--> -->. ); 1to1 Media is a division of Peppers & Rogers Group, a leader in Management Consulting. 1to1 Videos & Podcasts. Hard Knox Life: A Brand Manager Blog. This years winners for the Gartner & 1to1 Media CRM Excellence Awards , Intuit and United Airlines, are able to accomplish this in different ways. Back towww.1to1media.com.

Media 51

Media Airlines Case Interview Trends 51

CaseInterview.com

MARCH 21, 2019

The perfect example of this is the airline industry. They have this very expensive plane, and as long as the price for the last passenger on the plane covers the additional cost of jet fuel, the can of Coke, and the bag of pretzels they give you, it is to the airlines advantage to sell out every seat they can.

Case Interview 69

Case Interview Examples Interviews Airlines 69

Seth Godin Blog

OCTOBER 5, 2018

For example, if you call Hyatt’s 800 number, they’ll tell you that they’re not actually in contact with management. Road 3 is often best done with the internet, with a manual, with a video. Road 3: I can teach you something and make things better. Road 4: Go away. Now it begins to make sense.

Airlines 29

Airlines Education System Software 29

MishTalk

JULY 22, 2014

intelligence officials said Tuesday that Russia was responsible for "creating the conditions" that led to the shooting down of Malaysia Airlines Flight 17, but they offered no evidence of direct Russian government involvement. Visit [link] to learn more about wealth management and capital preservation strategies of Sitka Pacific.'

Report 77

Report Media Government Airlines 77

MishTalk

OCTOBER 7, 2015

Reader Jacob Dreizin, a US citizen who speaks and reads Russian, and who works in the US State Department, just recently decided to review some video footage and translations offered by Time Magazine on July 17: Russia Is Blocking Justice for the Victims of Flight 17. Dreizin emailed Time about factual errors in the article a few days ago.

Media 28

Media Data Video Government 28

Consultant Ninja

JULY 27, 2009

Management Consultant | Excel Jockey | Slide Monkey | Corporate Insurgent | One-Eyed Man in the Valley of the Blind Mckinsey | Bain | BCG | Booz | Oliver Wyman. Don't laugh--I heard there was talk of a video game hc tax, the logic being that video games make kids fat and lead to poor health. Management Consulting.

Consulting 113

Consulting Insurance Insurance Oliver Wyman 113

Harvard Business

NOVEMBER 14, 2017

Drucker’s exhortation, “What gets measured gets managed” is often invoked when approaching execution. It is also be a mistake to restrict ourselves to managing what we can easily measure. A famous example is YouTube, which began as a video dating site back in 2005. ” Metric obsession. Insight center.

Strategy& 35

Strategy& Strategy Strategy Film 35

MishTalk

JANUARY 15, 2016

The indexes for loan services (partial); TV, video, and photographic equipment and supplies retailing; and airline passenger services also fell. Mike "Mish" Shedlock Mike "Mish" Shedlock is a registered investment advisor representative for SitkaPacific Capital Management. How inspiring.

Retail 28

Retail Transportation Apparel Energy 28

MishTalk

FEBRUARY 21, 2014

We have videos of soldiers shooting civilians on the street. Mission Impossible to Stop Capital Flight On January 23, in Venezuela Strengthens Currency Controls in Impossible Mission to Stop Capital Flight; Airlines Collapse; End of the Line I commented. On the currency side, the official exchange rate is 6.3 Bolivars to the dollar.

Government 75

Government Media Energy Airlines 75

MishTalk

OCTOBER 30, 2013

The video on the webpage [ NSA Documents Show United States Spied Brazilian Oil Giant ] is long, and includes what I assume is a dramatization of an NSA classroom, but a few screen shots are important. There is no information on the extent of the spying, nor if it managed to access the data contained in the company’s computers.

Training 71

Training Training Financial Data 71

Management Consulted

JUNE 26, 2016

And very few people asked me that question, but when they did, they got to hear me talk about a global nonprofit that I was thinking about working for, an airline, and Bain, and what I thought some of the differences were. For me, when I chose Bain, I had three jobs that were on the table. And so would that be something we could incorporate?

Healthcare 140

Healthcare Case Interview Consulting Interviews 140

Melissa Agnes

FEBRUARY 2, 2016

But what about the incidents that occur that senior management never hears about? What about the customers who have a negative experience with your brand but choose not to create a video or campaign that then goes viral – yet, in their silence, choose to never again interact or purchase from your organization?

Culture 66

Culture Management Airlines Training 66

Harvard Business

JULY 22, 2016

Organizations that manage digital networks (we call them network orchestrators) are different from traditional product and service providers. Airline JetBlue has turned its Twitter account into a highly responsive, 24/7 customer service line. They begin with different values, invest in different assets, and choose different leaders.

Real Estate 28

Real Estate Talent System Tools 28

CaseInterview.com

SEPTEMBER 10, 2019

In my disastrous first interview, I was asked a question on how to grow sales of additional luggage of an airline in a very short period of time. Members get access to 6 hours of video tutorials on case interviews , the actual frameworks I used to pass my interviews, and over 500 articles on case interviews. Read Our Privacy Policy.

Case Interview 40

Case Interview Interviews McKinsey Industry 40

MishTalk

JANUARY 27, 2015

More English Speaking Soldiers in Mariupol Over the weekend more videos of English speaking soldiers in Mariupol turned up. link if video does not play: Militants Fired On Mariupol Translation of video title from Ukrainian 24.01 I stopped the above video right at the 14:33 mark. Around the 14:40 mark, talk is in English.

Video 28

Video Government Policies Operations 28

freshminds

SEPTEMBER 22, 2015

This may have been because the scanning technology wasn’t already installed in smartphones which did not encourage people to experiment with it, but perhaps they can still be resurrected for marketing purposes, such as the scavenger hunts to win prizes which were initiated byTurkish Airlines for the 2012 Olympics.

Retail 40

Retail Comparison Sales Media 40

CaseInterview.com

MAY 9, 2019

I asked Porter if she wouldn’t mind writing about her thoughts on networking as it applies to current and aspiring management consultants. Within several months, I had a call from a past co-worker that a start-up airline called Virgin America was looking for a Vice President of Marketing. She graciously agreed to do so.

Case Interview 75

Case Interview McKinsey Interviews Energy 75