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United Airlines, What Were You Thinking?

Melissa Agnes

When a passenger was physically and brutally dragged from his seat aboard United Airlines’s flight 3411 earlier this week – and when the footage of this scene went viral around the globe – the airline’s crisis response was shameful on multiple levels. The post United Airlines, What Were You Thinking?

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Crazy Airline Gobbledegook Nonsense

The Crazy Lives of Consultants

The airline business is like nothing on earth, and airline people are some of the most common interactions we consultants have. Aircraft - This is one of the most common words to escape from the lips of airline people. I counted it at least three dozen times in the safety video alone! Never gonna happen. Photo by MarkNye.

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Are Airlines Being Descriptive Enough in their Galaxy Note 7 Warning?

Melissa Agnes

So, of course, I opened my iPhone and recorded this week’s episode of the #crisisready video series where I discuss the concept of giving people more context when releasing an important message in your crisis prevention and crisis management. The post Are Airlines Being Descriptive Enough in their Galaxy Note 7 Warning?

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Airlines Like United Can Underpay Bumped Passengers Because of a Government Rule

Harvard Business

By now, many of us have viewed the disturbing video of a bloodied man being dragged off of United Airlines flight 3411 from Chicago to Louisville on Sunday. This incident has thrust the common airline practice of overbooking into the spotlight. This helps the airline keep fares lower and provide more flexibility to passengers.

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Sustainable Aviation: Emerging Trends and Opportunities

Tom Spencer

This includes not only commercial airlines, but also cargo planes and military aircraft. Most commercial airlines contain two engines, while cargo planes and some military craft generally require four or more (common engines for these large-scale aerospace vehicles include PW JT9D-7R4G2 engines, GE CF6-80C2B1, or RR RB211-524D4 engines ).

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To Change Your Strategy, First Change How You Think

Harvard Business

The airline industry is a cautionary tale of what happens when companies emulate new business models without bringing over the associated mental models. For over 40 years, Southwest Airlines has been a disruptive force in the airline industry, creating an entirely new category and a record 43 consecutive years of profitability.

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The Trend Is Your “Friend”

CaseInterview.com

I received a message just now from someone who works in the airline and cruise ship industries. Given that mindset, what do you do if you run an airline or a cruise ship business? I have no idea if any of this is true, but you’d better believe that if I ran an airline, I would be looking into it. They’re adapting to the trend.

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