Airlines Management Training Video 
Melissa Agnes
FEBRUARY 12, 2015
If you want a better idea of what I’m talking about, watch the following short video by NBC New York : Dear transportation industry, WAKE UP!!! If yours is the first airline to be hacked by a terrorist resulting in unthinkable, devastating catastrophe, you will suffer consequences that you may not be able to overcome.
Organizational Talent Consulting
JUNE 12, 2023
Southwest Airlines operates within an industry routinely made fun of for its poor customer service; however, it is known for the opposite. Check out this Zappos organizational culture video: [link] Keeping culture strong becomes more challenging as the organization grows. The Journal of Product Innovation Management, 30 (4), 763-781.
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Harvard Business
APRIL 14, 2017
United Airlines is pledging to train its workers better to ensure that “ employees are prepared and empowered to put our customers first ” in the wake of a video showing a passenger being dragged from a plane. The public reacted to the video with horror. That was what management told us to do.
Harvard Business
MAY 17, 2017
The airline industry is a cautionary tale of what happens when companies emulate new business models without bringing over the associated mental models. For over 40 years, Southwest Airlines has been a disruptive force in the airline industry, creating an entirely new category and a record 43 consecutive years of profitability.
Harvard Business
APRIL 12, 2017
United Airlines has leapt into a brand disaster of mythic proportions. Around the world, people watched a video of the bloodied man being dragged down the aisle. When will companies realize that everyone now has a video camera on them, and that they can broadcast live on Facebook within minutes?
MishTalk
JULY 21, 2014
Challenge From Russia Please consider Russia Challenges Accusations that Ukraine Rebels Shot Down Airliner. Russia''s Defence Ministry on Monday challenged accusations pro-Russian rebels were to blame for shooting down a Malaysian airliner and asked the United States to produce satellite images to support its assertions.
MishTalk
JULY 22, 2014
intelligence officials said Tuesday that Russia was responsible for "creating the conditions" that led to the shooting down of Malaysia Airlines Flight 17, but they offered no evidence of direct Russian government involvement. Visit [link] to learn more about wealth management and capital preservation strategies of Sitka Pacific.'
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