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Want to See the Future of Digital Health Tools? Look to Germany.

Harvard Business

An ambitious new law is catalyzing innovation.

Tools 46
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5 keys to putting a Total Experience into action

1 to 1

Total Experience in action: When a telecommunications provider wanted to reduce customer churn, proactive solutions helped. When implemented well, the right mix of technology tools, processes, and people makes it easier for companies to deliver a Total Experience across all channels.

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How Analytics Has Changed in the Last 10 Years (and How It’s Stayed the Same)

Harvard Business

Even small businesses could get in on the act, and big companies began using these tools not just for big data but also for traditional small, structured data. More-specialized open source tools, such as Spark for streaming data and R for statistics, have also gained substantial popularity. Insight Center. Putting Data to Work.

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How AI Is Streamlining Marketing and Sales

Harvard Business

CenturyLink is one of the largest telecommunications providers in the United States, serving both small and large businesses nationwide. Tom Wentworth, Chief Marketing Officer at RapidMiner , a company that provides an analytical tool for data scientists, had a problem that was similar to CenturyLink’s.

Sales 28
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Conversation with North Highland

Tom Spencer

Tom: North Highland has a broad range of industry expertise including in Energy and Utilities, Financial Services, Healthcare, Life Sciences, Media, Entertainment and Telecommunications, Public Sector, Retail and CPG, and Transportation, Travel and Leisure. Are graduates expected to pick an industry specialisation?

Travel 60
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Executives and Salespeople Are Misaligned — and the Effects Are Costly

Harvard Business

Companies fail to get the most out of the $12 billion a year they spend on sales enablement tools and the billions more on CRM technology. The sales force gets better and better at things that leaders and customers value less and less while remaining unclear about performance expectations. They changed their hiring/recruiting efforts.

Sales 28
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What to Do About Mediocrity on Your Team

Harvard Business

A telecommunications IT manager who managed 3,000 software engineers began setting new performance standards by having them manage customer calls for a full shift using the shoddy software they were creating. They were no longer about cranking out code; they were about giving reliable tools to the people they served.

Video 49