Rick Conlow

JANUARY 2, 2023

They operate in a bubble and do not attend the party. CEOs focus on data, facts, figures, and metrics. No wonder the #1 issue on employee engagement surveys is the lack of communication. They cannot dance with employees because they think they are too busy to engage employees. This list goes on, but you get the picture.

Emotional Intelligence 88

Emotional Intelligence Study Leadership Finance 88

LSA Global

APRIL 4, 2022

Customer Experience Transformation Transforming your customer’s experience is far more comprehensive an effort than just musing about customer behavior or surveying a slice of your market. The pandemic has forced companies to initiate profound changes to their customer experience and their employee experience to survive and thrive.

Metrics 36

Metrics Comparison System Agile 36

LSA Global

MAY 9, 2019

We believe that employees need to better understand the key factors that affect a company’s operations and financial strength to improve decision-making and strategy execution. A McKinsey survey of over 1,500 corporate directors revealed that only 36 percent had a complete understanding of their company’s financials. Operating income.

Balance Sheet 28

Balance Sheet Cash Flow Metrics Financial 28

BCG

JANUARY 5, 2017

And organizations are conscientiously incorporating it into their operating models: in the decade between 2003 and 2013, according to a recent survey, the proportion of respondents adopting a “structured approach” to change management rose from 32% to 80%.4. Indeed, by most metrics, it has failed.

Change Management 85

Change Management Management Comparison Industry 85

Comatch

MAY 16, 2022

In Asia Perspective ’s 2021 sourcing survey, 70% of responding companies do not assess the carbon footprint of new suppliers in China. From an operational and supply chain perspective, many companies have focused on tracking their operations and assets (Scope 1) and their own purchased energy electricity, heating, cooling, etc.

Chemicals 52

Chemicals Energy Metrics Industry 52

1 to 1

JUNE 29, 2022

This year’s Forrester CX conference served as a backdrop for a deeper look at Forrester’s CX Index for 2022 , which revealed that CX quality dropped for nearly 20% of brands, the highest proportion of brands to fall in one year since the survey began. The more operational distance, the more organizational siloes. Send-off in style.

Conference 29

Conference Culture Operations Metrics 29

Harvard Business

MAY 3, 2018

According to a national survey conducted by University of Utah Health, 89% of physicians believe the overall cost of health care in this country is too high. The operating room is one of the most resource-intensive environments in our health care system. .” What about an informed provider?

Operations 28

Operations Data Tools Metrics 28

LSA Global

DECEMBER 10, 2021

And yet far too many businesses invest in corporate training without meaningful or agreed-upon success metrics. Give learners an opportunity to review in their minds what they learned, what difference it could make in how they perform their job, and what changes they need to make in the way they operate.

Training 36

Training Training Exercises Case Study 36

Harvard Business

NOVEMBER 12, 2018

Meanwhile, in a survey of 89 institutional investors by Callan , 43% of respondents said they incorporate sustainability factors into their investment decisions — up 21 percentage points from 2013. And at many companies, sustainability efforts are measured with well over 10 internal metrics.

How To 38

How To Metrics Survey Accenture 38

Harvard Business

OCTOBER 25, 2018

We base this claim about HR’s digital skills gap on the results of our latest global leadership survey. Co-produced by our three organizations, the survey gauged nearly 28,000 business leaders across industries about the state and trajectory of leadership.

Data 47

Data Talent Survey Recruiting 47

Harvard Business

SEPTEMBER 19, 2017

Metrics Are Not Your Friends. A growing body of evidence shows that ethical companies outperform financially over time , but trying to translate such a broad finding into the short-term planning metrics used by most businesses is perilous. They are less subject to short-term operational pressures, and accordingly less risk-averse.

Ethics 50

Ethics Metrics Energy Financial 50

Harvard Business

NOVEMBER 23, 2017

That time is spent establishing financial and operational metrics, aligning goals with overarching strategy, allocating resources, and reviewing key metrics. High-performing teams spend 14% more time checking their progress against strategic goals by reviewing key metrics and shifting resources accordingly.

Strategy 49

Strategy Strategy Strategy& Enterprise 49

Harvard Business

OCTOBER 27, 2017

In a recent survey , Bain & Company found that just 2% of companies are successful in achieving their sustainability goals. However, like many of the companies surveyed by Bain, we were unsure how to connect our strategic vision around sustainability with meaningful operational changes. Simone Golob/Getty Images.

Company 48

Company Strategy Strategy Strategy& 48

Harvard Business

DECEMBER 15, 2017

For instance, a recent survey of more than 3,000 Indian companies, by government think tank NITI Aayog, reports that it takes an average of 156 days to get land allotted from the government in India. Step 2: Measure operating environment. The business and operating environment varies remarkably across states.

Strategy 28

Strategy Strategy Strategy& Operations 28

Harvard Business

JUNE 7, 2016

In a survey of 54 of the world’s leading brands, almost all of them reported that consumers are showing increasing care about sustainable lifestyles. At the same time, surveys on consumers in the US and UK show that they also care about minimizing energy use and reducing waste. Operations in a Connected World.

Company 28

Company Apparel Retail Metrics 28

LSA Global

JUNE 4, 2018

According to a recent survey of almost 600 senior global executives by Economist Intelligence Unit : 88% of executives consider successful strategy execution to be “very important” or “essential”. Establishing success metrics. It Is Difficult to Close the Strategy Execution Gap. Influencing high-level stakeholders. Monitoring progress.

Strategy 34

Strategy Strategy Strategy& Metrics 34

Harvard Business

JUNE 13, 2018

Over the past year, we carried out an online survey of 2,500 reorgs (you can still complete the survey and benchmark your reorg here ). What ensures that M&A-driven reorganizations are successful? We took this question to our data. last longer (about 14 months, on average, as compared with 12 months for other types of reorgs).

How To 33

How To Accenture Benchmarking Survey 33

Harvard Business

OCTOBER 8, 2018

We need a metric for humanity to evaluate the human capacity and connection among caregivers and patients. The National Taskforce for Humanity in Healthcare, of which I am a founding member, is piloting a system of metrics for well-being developed by J. We also need to give patients a voice in how health care is delivered.

Metrics 28

Metrics System Healthcare Culture 28

Harvard Business

NOVEMBER 23, 2016

In 2011, when I came to Centura Health in Colorado as President of its largest operating group (Mountains and North Denver Operating Group or MNDOG) and CEO of its flagship health organization, Saint Anthony Hospital, I saw a clear mandate for change. The organization had a strong community tradition and over 4,500 talented employees.

How To 28

How To Healthcare Operations Leadership 28

Harvard Business

MAY 3, 2016

For many business leaders — 85%, according to a recent Accenture survey — such open innovation is critical to their strategic plans. They used the right metrics to measure success. Create an “operating architecture” that facilitates quick responses to potential challenges.

Intellectual Property 28

Intellectual Property Talent Groups Accenture 28

Harvard Business

OCTOBER 6, 2016

We surveyed and interviewed executives from more than 2,000 companies, asking extensive questions about how they develop leaders, how their companies are managed, how they coordinate their work, and what their organizational culture looks like.

Leadership 45

Leadership Deloitte Culture Pharmaceuticals 45

Harvard Business

AUGUST 10, 2018

How companies are using artificial intelligence in their business operations. These planners will lead the charge in moving away from a traditional supply chain operating model, which is inflexible and slow, to a new dynamic model with true end-to-end segmentation. Insight Center. Adopting AI. Sponsored by SAS.

System 28

System Engineering Accenture Efficiency 28

Harvard Business

SEPTEMBER 28, 2016

A recent survey showed that STEM degrees are among the most lucrative for graduates. Yet when it comes to promotion, trust is replaced by metrics and measures that focus on proof of merit, leaving women and other minorities at a disadvantage, due to factors like unconscious bias. Why continue with a system of promotion that is flawed?

Talent 28

Talent Metrics Leadership Research 28

LSA Global

JUNE 19, 2019

Sadly, one recent survey found that 95% of leaders rated their process for focusing senior management’s time on the most important issues as weak or non-existent. Use other meetings and other people to take care of tactical, urgent, operational, and functional items. Set a Clear Purpose and Agenda. Identify Clear Roles.

Meeting 28

Meeting Leadership How To Metrics 28

Harvard Business

OCTOBER 23, 2017

There is a new generation of real-time employee opinion tools that are starting to replace old-fashioned employee opinion surveys — tools that tell you far more than just what employees think every year. Developing these sorts of metrics will not be quick or easy. Capture Reference Data About Current Change Projects.

Change Management 28

Change Management Data Company Management 28

Harvard Business

JUNE 7, 2017

For cybersecurity professionals, it’s intuitive to describe cyber risk in terms of the integrity and availability of data, or with quantifiable metrics like packet loss, but these concepts aren’t likely to resonate with decision makers who think about risk very differently. Survey your peers to help curb overconfidence.

ROI 28

ROI Metrics System Data 28

Harvard Business

JANUARY 2, 2018

I found that 98% of the workers I surveyed over the past 20 years have experienced rude behavior and 99% have witnessed it. When Christine Pearson and I asked people in one survey why they were uncivil, more than 25% blamed their organization for not providing them with the basic skills they needed, such as listening and giving feedback.

Training 28

Training Training Survey Report 28

Harvard Business

SEPTEMBER 17, 2018

A survey we conducted of companies in seven countries also brought its share of surprises. Moreover, when it comes to that metric beloved by stock market analysts and investors, total returns to shareholders, these firms also outperformed. In the United States, 68% stayed put, and in the United Kingdom it was as many as 76%.

Comparison 28

Comparison Research Productivity Policies 28

Harvard Business

OCTOBER 9, 2017

The physician-sherpa should be a partner on the journey, not simply a medical operative, extracting formulaic rules and implements from a toolbox. In this complex, fraught situation, people need a compassionate guide — a wise, comforting sherpa who knows the mountain, the risks of various routes, the viable contingency plans.

Guidelines 42

Guidelines Efficiency System Meeting 42

Harvard Business

FEBRUARY 5, 2018

That’s not true of public companies, where quarterly metrics are scrutinized by analysts, and activist investors can buy up large stakes and push for change. In a January 2018 survey conducted by Innovation Leader, the #2 agenda item among innovators in large companies is “how to spur cultural change and risk-taking.)

Interviews 34

Interviews Company Insurance Insurance 34

Harvard Business

OCTOBER 21, 2016

This can disrupt a firm’s ability to operate on schedule and budget. Of the respondents, 72% said that climate change presents risks that could significantly impact their operations, revenue, or expenditures. ” Improving risk management.

Study 28

Study Efficiency Productivity Operations 28

Harvard Business

NOVEMBER 21, 2016

Instead, customers fill out style surveys, provide measurements, offer up Pinterest boards, and send in personal notes. When it comes to recommendations, is there room for improvement in the way Amazon and Netflix operate? Structured data includes surveys with personal information such as body measurements and brand preferences.

Company 28

Company Fashion Apparel Trends 28

Business Consulting Agency

JANUARY 23, 2024

Operational Inefficiencies: Mistakes in operational processes can lead to inefficiencies, wasted resources, and increased overhead costs. Their expertise spans strategic planning, financial management, operations, and beyond. The tangible impact of consulting services is reflected in case studies and quantifiable metrics.

Consulting 52

Consulting Turnaround ROI Case Study 52

Harvard Business

AUGUST 31, 2018

They were employed in midlevel to upper-midlevel management positions in strategy, finance, marketing, legal, operations, and technology functions. These situations involved complex assignments focusing on strategy, product development, business operations, and financial management.

Management 47

Management Leadership Culture Development 47

Harvard Business

MARCH 22, 2017

The metrics also changed. For Equinix, surveys revealed that a third of employees were not confident explaining its company story. Today, creative marketers need to operate more like entrepreneurs, continuously adjusting to sustain “ product/market fit.” The results?

Marketing 49

Marketing Agile Fashion Sales 49

Harvard Business

DECEMBER 29, 2016

The lure of incentives are a problem in boardrooms too: Bonus payments and executive share schemes are often based on short-term business metrics, which can be counter to long-term success. Cross-cultural differences. In an ethical organization, talent management is a transparent and objective process — everyone gets a fair shake.

Ethics 40

Ethics Company Emotional Intelligence Study 40

Harvard Business

JANUARY 29, 2018

.” The memo’s bullet points ought to “provide concrete metrics of the impact you’ve had,” descriptions of “solutions you’ve delivered” and financial outcomes for which you’ve been responsible. “Be realistic,” she says. “I told him I was ready for more.

How To 28

How To Handbook Resumes Metrics 28