Metrics Operations Process Improvement Survey 
Harvard Business
OCTOBER 8, 2018
We need a metric for humanity to evaluate the human capacity and connection among caregivers and patients. And we must define new standards for humane technologies and implementation practices — an ecosystem of healing on par with quality, safety, and performance-improvement initiatives.
Harvard Business
OCTOBER 23, 2017
There is a new generation of real-time employee opinion tools that are starting to replace old-fashioned employee opinion surveys — tools that tell you far more than just what employees think every year. Developing these sorts of metrics will not be quick or easy. Establishing reliable data sets with which to work takes time.
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